1. Describe the approach to IT service improvement taken at Celanese.
IT initiatives at Celanese were implemented based on their cost-cutting potential. With the recent turndown in the economy only projects that clearly supported the company’s strategic direction and convincingly demonstrated a 1-year payback would be approved. Celanese also had a very decentralized approach to IT overall with each department in each country running their own systems and implementing projects often without communicating. This led to not pursuing IT service improvement in a top-down, process-centric manner, so people like the Global IT Operations Manager bootstrapped and implemented unique – albeit ITIL-informed – solutions that addressed Celanese-specific problems.
2. Describe some of the factors that made Celanese IT’s movement towards ITIL difficult.
• There was a lack of commitment by senior leadership to focus on IT and when there was it leadership only focused on short term results. • Over the past several years they had focused on their customers application and in 2009 they did not have the budget due to the economic downturn.
• The CIO was not onboard in supporting all the initiatives or was supporting them inconsistently as was quoted by the application manager on page 9. • Lack of communication between ITILers, OSM, and the vendors • Misconception on how long something should take vs how long it would actually take to implement. • Diffused IT structure ex. Standardizing the PCs used by the company took 5 years • Culture at Celanese where centralization was the enemy
3. IT operations at Celanese were undisciplined and poorly coordinated. Why did its CIO not support a process improvement initiative?
The CIO was hampered in coordinating and centralizing by several factors.
Given the pervasive belief that ‘everything central was evil’, there was considerable resistance to reporting to a single CIO and developing a shared services IT organization. In 2001, the CIO role was thus limited to that of ‘individual contributor CIO. In this environment, the transition to a standardized IT infrastructure and an integrated IT organization was not smooth. The business case for every integration initiative had to be made on a case-by-case basis.
Remember! This is just a sample.
You can get a custom paper by one of our expert writers.
Get your custom essay
Helping students since 2015
Essay Writing Service Features
Our Experience
No matter how complex your assignment is, we can find the right professional for your specific task. Contact Essay is an essay writing company that hires only the smartest minds to help you with your projects. Our expertise allows us to provide students with high-quality academic writing, editing & proofreading services.
Free Features
Free revision policy
$10Free bibliography & reference
$8Free title page
$8Free formatting
$8How Our Essay Writing Service Works
First, you will need to complete an order form. It's not difficult but, in case there is anything you find not to be clear, you may always call us so that we can guide you through it. On the order form, you will need to include some basic information concerning your order: subject, topic, number of pages, etc. We also encourage our clients to upload any relevant information or sources that will help.
Complete the order form
Once we have all the information and instructions that we need, we select the most suitable writer for your assignment. While everything seems to be clear, the writer, who has complete knowledge of the subject, may need clarification from you. It is at that point that you would receive a call or email from us.
Writer’s assignment
As soon as the writer has finished, it will be delivered both to the website and to your email address so that you will not miss it. If your deadline is close at hand, we will place a call to you to make sure that you receive the paper on time.
Completing the order and download