Business Process Modelling Report for Ballarat Hospital
The main aim of this work was to come up with a defined clinical pathway as a complete process by the use of Ballarat dentistry as the center case study (Kyriakides et al., 2017). This process is arrived at due to its viability to monitor particular characteristics by the use of various parameters. This work, therefore, sorts to have a clear view of the dentistry process that is deemed complex and therefore manages each case carefully with an aim of fastening the services delivery and improving the quality of services. Additionally, it sorts to reduce the cost of patient care without reducing the quality of services. This process will sit by examining the current performance of the clinic and then assess the maturity of the BPM. It is not clear whether BPM had already been used in the Ballarat care. The overall performance of the Ballarat clinic has been wanting particularly in relation to time wasting. Therefore, BPM is used to try and make sure that all the process are done as smooth as possible maintaining the overall protocols of the hospital and improving the services provided. The applied process categorization will be the porter
Porter’s Five Forces Model (process categorization)
In essence, Porter’s five models is a procedural process that identifies and then analyzes the main five competitive forces that shape a particular industrial operation and therefore assist in identifying the overall weakness as well as the strength of that firm. Ballarat dentistry applies this model in improving its performance on a scale of a service delivery within the shortest time possible and aims at reducing its cost of patient care without reducing the quality of care (Kyriakides et al., 2017). The main attributes or rather components of Porter’s five model are competition in the industry, the potential of new entrants into the industry, power of suppliers, the power of customers, and the threat of substitute products.
Capability Maturity
After understanding the kind of process that is used by the Ballarat clinic, it would be important to consider the capability assessment of the identified process. Beyond the vastly known computer software applicability, CMM has no doubt been adapted to the development of many products that need repeatable decision-making; risk as well as mitigation techniques such the medical devices and the business development practices (Shmueli et al., 2017).
In essence, this is the continued strong connection of the Ballarat clinic particularly to its priorities as well as the enterprises, therefore, allowing it to achieve its overall goals. In this light, for the clinic to achieve its goal of reducing the cost of provision of medical care to its patients, it must a proper strategic alignment at all time of service delivery.
To overcome all barriers in the process of achieving the hospital has to set aside a good layout of the governance protocols that would support the execution of rather consistent process actions in as far as the information technology is concerned (Seddon et al., 2017).
In the company, it is clear that there are various usages of the processes such as entering the patient’s information in the clinic database. In this light, information technology becomes an important facet of the healthcare industry. To be precise the term information technology is no doubt the representation of the software, hardware, and the information management system that allows as well as supports the whole process in the clinical database procedures (Vasarhelyi, Alles, & Kogan, 2018).
For a proper assessment of the capability maturity plan, there have to be those credible people who are responsible for enhancing and applying the overall skills and knowledge. This is important as the various decision in the clinic has to be made and then executed on the interest of the patient keeping in mind that quality services have to be the main aim of the firm.
Culture
The overall and collective values that shape the collaborative of a capability maturity is the attitude as well as the behavior involved in a particular service delivery. In essence, Ballarat Company is no doubt a resemblance of a quality delivery organization yet it has to reduce the cost of patient care and make sure that patients are served in the short time possible(Wang et al., 2016).
Application of the Maturity Model in Ballarat Dentistry
Health-related organizations and in particular the overall Hospital IS Management firms are on a high alert in the application of the maturity model. In essence, this correlates with the fact that the hospital industry is in recent times interwoven within the facet and the provision of the information technology (Davenport & Harris, 2017). Apparently, the urge to use the electronic systems in the modern age has become a necessity for the hospital department to apply the use of information system to serve its customers in the simplest the fastest time possible.in regard to this paper, the Ballarat dentistry has to improve its systems management procedure to make sure that the patients are served in a shorter period compared to what they are used to on a daily basis in the institution.
Case Function Matrix
Primarily this is the initial stage of the whole procedure of the BPM management system. The overall selection of the right procedure is often necessary for developing the overall architecture. In essence, one has to consider the base of the network. The identity case type, as well as the identity feature studies, often lead to a particular current task of coming up with a model. Essentially, the main sign ‘x’ in this context stands for the corresponding function that can be performed for that specific type of procedure, in our case it may be either time factor or rather the cost of patient care in the designated hospital. This matrix often shows the relationship between particular distinct case types.
Case Function Matrix
To perform this procedure, one has to first identify the processes in the case function matrix. This can be either patient care cost or the time of the service provider to the clients.
a case function is an overall process in which one is allowed to display a particular output based on a set of given parameters being met. For instance, if there are given data in our case we have the prices for specific services in the Ballarat hospital
|
General dental |
Orthodontic |
Cosmetic dentistry |
|
|
Comprehensive exam |
$150 |
$150 |
$150 |
|
Findings consult |
$100 |
$120 |
$120 |
|
Initial and follow up treatment |
Capped at $2500 |
Capped at $600 |
Capped at $6000 |
|
Maintenance treatment |
$100 |
$120 |
$120 |
|
X-rays |
Capped at $500 |
Step 1: Identify the Case Function/type
In this step, a classification of case types is created for a particular organization. Apparently, this is often done by selecting the case properties that is to be used for a particular classification the main purpose being to identify the different classes in a certain dimension of processor architecture. Primarily, a classification of the type of a particular case a firm handles can be developed using any number of properties. Some of the main properties that are used for this purpose include;
Essentially, the product type is used to identify a certain type of product that is handled by a firm. Apparently, this can be in the form of hierarchically decomposed. For instance, a set of insurance companies are charged with handling the risk as well as the life insurance products. The channel, in this case, represents the path in which a firm contact its clients. For instance, one can decide to use face-face, over the counter or rater through telephone or even internet to communicate with its customers. The customer type stands for the type of clients that organization deals with. For instance, airline industry identifies its client as either frequent flyers or rather the regular flyers.
Step 2: Identify Function for Case Types
In kind of classification is then developed in this step which has to be of a business function which is often carried out in a different case type. In this step requires that each of the cases types are examined in details as well as each case type (Polyvyanyy et al., 2017). The main person that has to be performed in this case is as well identified. An example of a model that can be used for this work is the APQC reference model (APQC).
Step 3: Construct One or More Case/Function
The first step on this stage often leads someone to a matrix containing varied case types in the form of columns and different function as rows (Leung & Chung, 2017). Essentially, a particular cell in the matrix is assumed to contain ‘x’ in case the corresponding functions can be performed as well for the remaining corresponding cases types. For instance,
|
General dental |
Orthodontic |
Cosmetic dentistry |
|
|
x |
x |
X |
Comprehensive exam |
|
x |
x |
X |
Findings consult |
|
x |
Initial and follow up treatment |
Step 4: Identify the Process
In this step, the combination of the business functions as well as the case types from the entire business process. Notably, to come up with these arguments, one has to find a tradeoff between the two main extremes. This has to be one in which the entire matrix forms the extremes while the other one which each particular cross the matrix in the selected matrix forms the whole process.
APQC Process Model
In essence, APQC is considered as the leading authority particularly in benchmarking, best practices, process, and performance improvement and the overall acknowledgment by a management. This model is created as a framework and a universal standard which is to be customized so that it can be used in various organizations. In this sense, this set of the framework is designed to process within a particular organization and the process is only shared within that firm only.
7PGM discussion
Primarily, this is a tool or rather instrument that is used to draw mappings of different colors and is useful in the BPM management service production. It is used I drawing the BPM architecture.
BPMS architecture
This is a design on which different components of software tools which is assumed to work together to provide a BPMS environment so that it can fit all together.
This process often brings together ebXML, Web Services, PML and therefore defines the role of each component and their responsibilities yet showing how they fit into the overall information technology.
In the nutshell, it is clear that in the ever increasing technological advancement, various businesses particularly the health industry would be on a high to utilize information technology to enhance its performance and reduce its cost of services. In this work, it focuses on the quality improvement and performance enhancement by the used of bpm management strategy. This was imminent to given the need for performance in the Ballarat dentistry where although the quality was being offered, it was done on the expenses of the cost of patient care and time.
In essence, for a decade now Ballarat has been known to be providing general dental services, orthodontic and cosmetic dentistry services. Apparently, given its geographic location and the kind of services that have been available at the institution, patients have been traveling from all around Ballarat and its outlying localities with an aim of receiving treatment. Noteworthy, this group of professionals is responsible for providing services to both ongoing as well as the new patients.
In recent years, the main target of many healthcare facilities have been to optimize its resources and improve their efficiency and quality in services provision apparently, it is clear that many of this objectives have become an essential goal particularly in the viewpoint of a rather limited of various health facilities in adopting information technology (IT) due to the level of complexity involved in such firms as well as their fragmented internal structures. In other words, many healthcare organizations have found themselves being managed by a rather single entity which uses ad-hoc solution system (Kyriakides et al., 2017). With the above-named health care organization, we hypothesize that by the use of the BPM technique, the coordination of workers would improve and therefore lesser time would be used to serve the patient.
References:
Davenport, T., & Harris, J. (2017). Competing on Analytics: Updated, with a New Introduction: The New Science of Winning. Harvard Business Press.
Kyriakides, L., Georgiou, M. P., Creemers, B. P., Panayiotou, A., & Reynolds, D. (2017). The impact of national educational policies on student achievement: a European study. School Effectiveness and School Improvement, 1-33.
Leung, D. Y., & Chung, B. P. (2017). Content Analysis: Using Critical Realism to Extend Its Utility. Handbook of Research Methods in Health Social Sciences, 1-15.
Polyvyanyy, A., Ouyang, C., Barros, A., & van der Aalst, W. M. (2017). Process querying: Enabling business intelligence through query-based process analytics. Decision Support Systems, 100, 41-56.
Seddon, P. B., Constantinidis, D., Tamm, T., & Dod, H. (2017). How does business analytics contribute to business value?. Information Systems Journal, 27(3), 237-269.
Shmueli, G., Bruce, P. C., Yahav, I., Patel, N. R., & Lichtendahl Jr, K. C. (2017). Data Mining for Business Analytics: Concepts, Techniques, and Applications in R. John Wiley & Sons.
Vasarhelyi, M. A., Alles, M. G., & Kogan, A. (2018). Principles of analytic monitoring for continuous assurance. In Continuous Auditing: Theory and Application (pp. 191-217). Emerald Publishing Limited.
Wang, Y., Kung, L., Wang, W. Y. C., & Cegielski, C. G. (2018). An integrated big data analytics-enabled transformation model: Application to health care. Information & Management, 55(1), 64-79.
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