Employees are the backbone of the organization that needs to be managed effectively for the proper functioning of the firm. There are various techniques to train and manage people at work. This essay aims to analyze to such methods (Park and Ladd 2016). The methods are Mentorship and Peer relationship. Using examples of companies like Intel and Deloitte, the two concepts shall be explained and the similarities as well as the differences between them can be highlighted.
Mentorship can be defined as a relationship where the personnel who have extra experience or more knowledge helps or guides a less experienced person. The mentor may be younger or older than the person who is being mentored however, age is not a bar, the experience that the mentor has matters. Mentoring is a development and learning partnership between two people, one of them being extremely experienced and the other being someone who wants to learn (Klasen and Clutterbuck 2012).
One of the many companies that engage in mentorship is Intel. A technology company is engaged in the production of semiconductor chips for computers. The company has a base of 95000 employees. Intel runs a program that matches the employees with their respective mentors. These mentors may be in-person or virtual (Kerry and Mayes 2014). Mentors are matched based on skills and interests off the mentee. The participants involved in the mentorship program are required to fill a questionnaire, which helps to identify the skills of the employees and pair them with their mentors.
Peer relationships on the other hand refer to the relationship between co-workers who are at the same hierarchical level and do not have any formal authority over one another. They tend to guide one another and help each other like a team and the relationship between them is less complicated than a mentorship.
The consultancy company Deloitte follows a Peer relationship concept at work where the coworkers help one another and achieve their goals. The employees who are recruited are placed in a certain group who are then asked to learn the procedures by themselves.
The main difference between the working environments of the two companies is that at Deloitte, the working environment is less formal and the peer relationships tend to create loyalty in the organization, which helps in the achievement of the organizational goals. Whereas on the other hand, at Intel the relationship are more on the formal side (Dinar et al. 2013). The learning aspect is more relevant at Intel where the knowledge and expertise are transferred from one employee to another however, employee relationships tend not be that strong in this orgnaznization as compared to that in Deloitte.
Therefore, from the discussion it can be stated that both the methods are effective in inculcating the organizational vision into the new employees who tend to get motivated and work harder for the fulfillment of the goal of the organization. However, peer relationship is the less formal way that tends to form loyalty and unity faster than that of a mentor relationship. Although formal, mentorship is a good technique to transfer technical skills to new employees.
System map
Travel World and Read Local
Travel World and read local is a project for hotels and their guests. The given map is a simple sketch of their system, which emphasizes the role of the subjects, which are involved- the hotel guest, the visitor, the hotel and the library Along with it are the main features of the devices allowing interaction with the service itself.
Multiple cause diagrams
The given diagram describes a situation where the staff is being pressurized by the senior manager and the immediate manager to perform and sell products to the customers. However, the staff is unable to perform and is succumbing to pressure and tend to resign later.
A manager is personnel who integrates all the activities of the organization into one and guides the organization towards its objectives and goals. The role of a manger is not well defined. It can comprise of everything that comes under the domain of the functions that are required in order to run an organization. Business environment is dynamic and constantly changing. This challenges the role of a manager who is then faced by many problems (Brownell 2015) . The given essay concentrates on a tourism company named Xyz, which is faced with certain situations. The situations will then be solved using theoretical concepts from the perspective of a management.
The first situation is a case where the manager needs to apply active listening skills to solve a particular problem. The company in question is a tourism company, which books air tickets and holiday packages for its customers ( Alberts, Nakayama and Martin 2015). Since travelling has become cheaper, the volume of business has increased for the company. Due to this, the company receives various orders over the phone and n its online website. Whenever an order is booked online, the customer executive contacts the customer and takes in the personal requirements as well as requests from the customers
Hence, during a certain season, a wedding party of 50 booked a resort and placed certain requirements on the executive. When the proposal and the itinerary was presented to the customers. The party was not happy with it and stated that it was not as per their requirement, which they had previously mentioned to their executive in concern (Rane 2012). They also stated that the agreed amount of discount was not offered to them. They threatened the person in charge that they will cancel the order if their orders
The matter was bought to the notice of the manager and since the booking was a large one, the company wanted to make sure that the booking was not lost. Therefore, the manager met the party in a special meeting arranged with them and listened to their requirements, which were very discreet, and varying (Adler, Elmhorst and Lucas 2012). The active listening techniques were applied by the manager to understand the requirements of the party and make the booking successful.
The manager was able to fulfill the order because he understood the importance of listening as a skill. The listening reflected on the way the booking was handled. Active listening involves various characteristics in order to make the communication successful (Bodie et al. 2015). Active listening involves paying 100% attention to the client, providing agreements in order to show that one is listening, providing feedback to the client so that the confusion is erased, not interrupting the client and responding appropriately.
Active Listening is considered an important skill in the domain of business or in any other conversation (Chen and Weiss 2012). Listening helps to strengthen the bond between the communicators thereby making the relationship extremely powerful and the business deal successful. It also helps to improve the quality of the process, as when a person is speaking, very often, he tends to give out information that may be important in the task, thereby listening helps in inculcating small details in a process (Bodie 2012). In the next section of the essay, the importance of good negotiation skills shall be discussed using an incident of the same company.
The incident took place when an airline company expressed its wish to collaborate with the given company. As the company given in the casebooks tickets and holiday packages for the customers, AirConnect came up with an offer where it proposed to give the company that for every booking are able to get with the particular airline, they will be getting a commission of 30%. However, this amount of commission was considerable low when compared to incentives given by other companies like FlightGo and GoAirway (Weiss 2014). These companies offered an incentive of 40% respectively. Air Connect was offering a low discount on the booking however, it offered flights to all major tourist destinations, which helped the company to cater to the needs of all.
Hence, the manager of the tourism company decided to negotiate the deal with Airconnect in which it would propose the company to offer a higher rate of incentive. In return, the company would persuade the consumers to buy their products. The company manager used a set of negotiation techniques to win and overcome the situation. First, the company prepared for the negotiation . It made sure that it had all relevant documents and then the whole negotiation team was well prepared. Secondly, timing plays a crucial role as timing of the negotiation should be relevant and one must be sensitive about what to ask for and when to ask for it (Hao and Leung 2014).
As mentioned earlier, the listening skills should be at the highest level as listening plays a key role and one should pay primary attention to the other person and realize that listening to minute details will help in cracking the correct details with the correct details. The next technique is that nothing in a negotiation can be taken for granted, the manager asked for the extra incentive and presented his case stating that the other companies had been providing the company with high incentives which kept the position of the company higher (Craver 2012).
One of the most important parts of the negotiation is that there has to be a certain amount of compromise. No deal can be successful without a compromise therefore, as the manager anticipated the commitment then when 38% was offered to it, the company took the deal. The last important negotiation technique is closing the deal with a confirmation. The negotiation process should never be kept open but it should be ended on a positive note along with a written confirmation about the achieved compromise.
Therefore, by using the stated negotiation techniques, the manager was able to solve the given situation I hand and achieve a good deal for its companies. Managing people at work place is a difficult task. It s a task which requires high level of concentration along with active listening and negotiation skills. Hence, it is advisable that any manager who looks after the management of people should have active listening as well as negotiation skills that will be helpful in the end of any business.
Reference List
Adler, R., Elmhorst, J.M. and Lucas, K., 2012. Communicating at work: Principles and practices for business and the professions. McGraw-Hill Higher Education.
Alberts, J.K., Nakayama, T.K. and Martin, J.N., 2015. Human communication in society. Pearson. Alberts, J.K., Nakayama, T.K. and Martin, J.N., 2015. Human communication in society. Pearson.
Bodie, G.D., 2012. Listening as positive communication. The positive side of interpersonal communication, pp.109-125.
Bodie, G.D., Vickery, A.J., Cannava, K. and Jones, S.M., 2015. The role of “active listening” in informal helping conversations: Impact on perceptions of listener helpfulness, sensitivity, and supportiveness and discloser emotional improvement. Western Journal of Communication, 79(2), pp.151-173.
Brownell, J., 2015. Listening: Attitudes, principles, and skills. Routledge.
Chen, S. and Weiss, G., 2012, August. An efficient and adaptive approach to negotiation in complex environments. In Proceedings of the 20th European conference on artificial intelligence (pp. 228-233). IOS Press.
Craver, C.B., 2012. Effective legal negotiation and settlement. LexisNexis.
Dinar, A., Dinar, S., McCaffrey, S. and McKinney, D., 2013. Bridges over water: understanding transboundary water conflict, negotiation and cooperation.
Hao, J. and Leung, H.F., 2014. Cuhkagent: An adaptive negotiation strategy for bilateral negotiations over multiple items. In Novel Insights in Agent-based Complex Automated Negotiation (pp. 171-179). Springer Japan.
Kerry, T. and Mayes, A.S., 2014. Issues in mentoring. Routledge.
Klasen, N. and Clutterbuck, D., 2012. Implementing mentoring schemes. Routledge.
Parke, R.D. and Ladd, G.W. eds., 2016. Family-peer relationships: Modes of linkage. Routledge.
Rane, D.B., 2012. Good listening skills make efficient business sense.
Weiss, J.W., 2014. Business ethics: A stakeholder and issues management approach. Berrett-Koehler Publishers.
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