Conflict Summary: Overview, Causes, Attempts To Resolve, Outcomes, And Lessons Learned

Part A – Conflict Summary

Task 1 – REPORT [30 Marks]

Part A – Conflict Summary

Write a factual conflict summary describing a significant conflict situation in which you have participated.

The conflict must be an interpersonal or intergroup conflict. You must have had some connection to the conflict either as a direct participant or as someone drawn into the conflict by a participant.

An internal conflict or a conflict that you merely observed others having is NOT ACCEPTABLE as a subject for this assignment. If you write on such a conflict your assignment will not be graded.

This summary is to be no more than 600 words long. Students are to address the following questions:

What happened in the conflict and how did it escalate?
Why did the conflict start or escalate?
What was your role in the conflict?
What attempts were made to resolve the conflict?
What was the outcome, and why did the steps taken produce the outcome?
What did this experience teach you about conflict?

Conflict Summary

Overview

I am a social worker in a charitable institution functioning for the different types of disabled persons. The individuals working in the professional or social group hold a common perseverance to resolve the different patterns of challenges met by the participants while experiencing a collective set of hurdles in the journey of life. The objectives and targets of performances in the process of actions are usually monitored by distinctive set of ideologies that reflect the status of interpersonal relations or communications. The outcome of the deeds stand on the platform of mutual dependency in the course of decision making steps to handle the situations arising amid conflicts of opinions.

The interactive configurations and moods of some workers are precisely impolite and unusual that hurt the sentiments of others. There were some spiritually retarded and physically defied people who failed to properly describe their thoughts while conversing with the social workers. The understanding of uttered language proved to be vital issue to advance towards conflicts and misapprehension of attitudes that rose higher.

The stated expression of the language of the physique and mental states fluctuates from each creature to other but we must attempt to be familiar with it. (McGee, 2009). The discrepancies arose out of confrontations while exchanging the values and principles of thoughts and emotions within the members and professional personnel of the association. The interactive consequences are substantial in founding a near attachment amid the staffs, amongst the populaces and supervisors as also within the users of the home.

What happened in the conflict and how did it escalate?

There are more or less unsolicited elders other than kids and youngsters with health intricacies who want special courtesy and precaution. The requirements and expectations of the members are quite imperative to be contented through operative communication. The assortment and possibility of choices created misperception for them to highpoint their views when placed in interface with distinct sets of persons though they were hypothetical to give response to the views on identical subject matter and other related topics on behavioral studies.

The persons were asked to balance among the diverse principles and opinions on specific theme and interconnect efficiently to prompt the thoughts that are fretful to them. They normally struggled for upholding symmetry when there happened to be the conflicts in demonstrating the facts showing dissention. This appeared to be a quite productive method to create the stability of decision and create set of scales between dissimilar ideas to view on any choice.

The philosophy has a flared effect upon the cerebral frame of manhood and reinforces the perception of shared appreciation (Burke et al. 2011). The concept aids to comprehend the mind-set of the people which has been extensively acknowledged by numerous persons. The concept does not trail any condition that reflects the individuals to be operational decision fabricators. The aptitude to differentiate between conflicting thoughts and dodge the opposing incitements in some circumstances sounds precisely negative to mature the traits of temperament of the entities. There are definite feeble opinions that define disadvantages of behavioural make-up.

The performance of a specific person creates emotional awareness amid other individuals who interrelate with concern being with deference to social vicissitudes that touch each section of communal life. The glitches of persons are tinted with several occurrences of conflicts and they seem to be   uncovered to deal with dissimilar circumstances to express themselves and proceed with further pronouncements that ensemble their drive.

The ethics and social norms of the civilization shaped a practical impression upon the inhabitants of the association that visit here for suitable sustenance and attention. There are people with therapeutic, nourishing, expressive, instructive, corporeal neglects who wanted appropriate management and guidance to emerge out of opposing circumstances. It is the accountability of workforces to highlight the act of inadvertence of convinced rubrics and purpose that brands certain fences of discernment among dissimilar mentalities of persons. The principled standards of civilisation have delivered enormous help and provision to experience research effort amid different enquiries of disparity and deindustrialization in the middle of the communal sets of folks existing here. The custom of communication means to serve social advancement that create conductive atmosphere, risk calculations and investigation of evidences constructed on annotations (Healy, 2011). This encourages material exchanges to transport a maintainable upgradation of communication systems including facts of movement of data and edification, better-quality of behavioral designs, social enlistment, and the alignment of media, communal modification and contribution of persons in communal development. All this proposes social renovation and preferment of approaches and verbal alteration.

Why did the conflict start or escalate?

The idea of strength for protection and provision is altering. We have persons with manifold and multifaceted requests and with advanced prospects of wellbeing, precaution and support we may be able to and must offer. Transporting all methods of cooperating services assist us to relate with individuals in production of choices roughly regarding their healthiness and care, and auspiciously penetrate encouraging role of prolonging provision. There are consequential expansion of original and inventive skills with responsible attitudes to transmit the current of communication. The staffs are trained to demonstrate superior access to usage of knowledge to involve in explicit and multi-disciplinary collaboration (O’Cathain, 2009). They are betrothed in a diversity of backgrounds to ease the socio-economic setting of better demand for maintenance and assistance.

The operating members always endeavour to provide brilliant processes of communication policies to progress the inward potentialities of manipulators of the group. The process elaborate head-on questions, operational inquiries of the individuals and common mass media, electronic message and mailing examinations of the civic communities, cardinal supplements through Facebook, twitter and comprehensive packages. There are irresistible responses and reactions of the persons who had heaps of queries concerning the nature of facility and effort of values within the unit (McGee, 2009).

The excellence of swapping of views and thoughts has enhanced to guarantee better conducts of the circumstances of existing standard and emotional health. There are succeeding records for the maintenance, capability, communiqué skills, bravery and promises to get-up-and-go in advance with the inspirational spirit and self-assurance in articulating innermost personality. The workers are persuaded to collaborate among them and feel the essence of self-governance to successfully establish their linguistic skills through vigorous contribution in various deliberations.

There are convinced zones of concentrating thoughts such as-

·         Helping the general population to stay free with most extreme push to advance prosperity issues and enhancing a definitive aftermath

·        Directing of wellbeing related matters,

·         Working with individuals to impact a beneficial outcome of the energizing background of quality included administrations,

·         Conveying brilliant care and measuring the effect of welfare exercises and sustenance of consideration,

·         Building and reinforcing administration qualities,

·         Guaranteeing the accessibility of the required staff, right usage of abilities at opportune place and time

·         Giving adequate backing to the experience of representatives in positive heading (Kriebelet al. 2011).

Along these lines, there happens to be the implementation of created abilities as wellbeing advancing steps initiated by the laborers, with legitimate associations with the individual concerned demonstrating the characteristics of delicate consideration and connection to them. The backing and regard for their necessities are likewise profited by the mediation of expert contact of group administrations who are intrigued to render financial and innovation arranged administrations. There are productive ways to deal with illuminate the difficulties of dementia and different issue concerning physical and cerebral components of the influenced individuals. The medicinal services staff are slanted to advance the mental soundness and quality to test the dangers of life expectancy so that the persons may themselves attempt to confront the troubles strikingly with no gloom. They are trained to settle on right choices on different clashes of issues (Casteldine, 2009).

What was your role in the conflict?

It gives assurance to all individuals, uniformity of chance, equivalent access to vocation in regards to private and open administrations independent of sex, religion, inability, marriage, common organization and so forth. The administrative purveyors and the businesses are qualified for the set up to bring sensible changes in accordance with battle against specific hindrances of incapacity (Bartenet al. 2009).

The hierarchical policies are skilfully handled and secured by the approved staffs that are in charge of legitimate execution and usage. Each part including the inhabitants of the unit is treated as specific persons and unique individual consideration is managed to take care of them. None can disregard the folks who visit here for exceptional consideration and treatment. They have the equivalent right of each chance to battle against racial and sexual orientation and segregation. The foundations of the staff and association all in all incorporate limited time exercises for the upgradation of the position of the people as viable individuals from the present day feelings of humanity (Glasby, 2012). They have the privilege to unveil their expectations and wishes to legitimately show their abilities. The characteristic possibilities of the targets are promptly perceived and sustained with most extreme consideration and their information and records are all around secured and oversaw. The distortion of data created because of misconception is kept away from unique arrangements of dialect. The general population are directed with assistance of technology unpremeditated by varying media supplies to amend their issues and disparities (Mays and Lurie, 2009).

The technique of Dissonance theory of cognizance demonstrates to be very important in sympathetic consideration of an individual and generating self-awareness. The emotional balance is recovered by resources of actual skills of message that circles the stage to distinguish each other while interacting closely to found the grounds of self-recognition. The defeat of self-awareness and inventive spirit degrades the person to be downhearted and dishonoured. The self-worth is moulded from the sense of open communication with relaxed conversation to disclose thoughts to fill in the breaches of mutual sympathy. The unconventionality of ideas and autonomy of hallucination takes a fellow to the voyage of upliftment (O’Cathain, 2009). There are laidback phases of progression towards a reliable and regular prospect. The confidences and ends are efficiently satisfied and correctly maintained. The associates of the unit disclose discrete physiognomies of customary actions that would definitely require time to correct. Amendment of self-adjusting abilities and response to the behavior of other individuals is not that stress-free to acclimatise. They must be accomplished and sustained to formulise operative running of the concentration and change to customise confirmatory ideas. The philosophy has productive influence upon the attentions of the handlers and the staffs who work at this place for the improvement of inter-personal relation and implement significant tools of service to the benefits of civilisation.

It is quite stimulating occupation for treating the elements of tangibly and rationally retarded folks suffering from dementia, adulthood hitches and fitness complications. These persons agonise from life-threatening downheartedness, mirages, false philosophies, belligerence, and intellectual let-downs (Geiger and Salas-Lopez, 2010). They are constantly worried and uncertain about more or less disputes or the contradictory sentiments. The communication snags are resolved by remaining calm, attending to them, and philanthropic declaration of retrieval from inconvenience, answering softly, scrutinising their perception and assortment in addition to positioning the assistances appropriate for them. The range of small but humble decrees and generate welcoming relations that curtails several worries. Our sense of duty do not provide extension to arguments while consuming conferences, in detail illuminating our opinions and designs are the foremost standards to have respectable understanding (Casteldine, 2009).

Each of the persons can effectively take an interest in examinations to the common issue, listen to predominate issues with more noteworthy consideration, and attempt criticism techniques to break down the downsides of the strategies actualized by the staff. We can enhance the supervision of experience by prime examinations of behavioral studies including the treasured ones to correct the current methods and enhance the specialized particulars. The criticism of the persons with admiration to the demeanour of dissimilar inhabitants of the entity and the individuals from the connotation can push us to gather more knowledge and continue as essential. The social connection of the persons with the system of different associations can urge them to push forward strikingly to confront the difficulties of physically and rationally hindered tolerant.

References

Barten, F., Fustukian, S. & De Haan, S. (2009) ‘The Occupational Health Needs of Workers: A New International Approach.’ Social Justice, 23

Burke, R. J., Cooper, C. L. & Clarke, S. (2011) Occupational Health and Safety, 2nd ed. England: Gower Publishing, Ltd.

Casteldine, G. (2009) “The value of generalist nursing domain”, British journal of nursing, vol. 5(18), pg.1146

Davis, L, Souza, K. (2009) Integrating occupational health with mainstream public health in Massachusetts: an approach to intervention. Public Health Rep. 124(1):5-14.

Geiger, J. F. & Salas-Lopez, D. (2010) Developing a culturally competent health network: a planning framework and guide.  Journal of Healthcare Management, 55, 190-204; discussion 204-245

Mays, G. P. & Lurie, N. (2009) Applying health services research to public health practice: an emerging priority. Health Survey Research, 44:1775-1787

McGee, P. (2009) “Advanced practice in nursing and allied health professions”, wiley Blackwell, UK, pg.18.

O’Cathain, A. (2009) Mixed methods research in health sciences.  A quiet revolution, Journal of Mixed Methods Research, 3 (1) 3-6

Saunila, M., Pekkola, S., & Juhani U. (2014) ‘The Relationship Between Innovation Capability And Performance’. Int J Productivity and Perf Mgmt 63(2), pp. 234-249

Simpson, C. & Edward T. (2011) ‘Learning Conversations As Reflective Practice’. Reflective Practice 12(4), pp. 469-480.