The Latino Engineering is a medium-sized organization at New South Wales, Australia. It has been delivering the manufacturing, design, development of the specialist engineering equipment for different industries.
However, there has been a surprising deterioration in the company’s quality. Although they have retained the workforce assuring the minimum disruption to the work process, the clients were still not satisfied. Moreover, Latino Engineering has been purchased by an investment group.
The report has recommended the pictorial illustration of the consistent development plan and the high-level textural overview of that development plan. Lastly, it has also included the continuous improvement plan.
Latino Engineering has been using the POTI model for defining the scope of what has been going on to alter them as the project gets completed. This model has been setting out the scopes of the project at the high level.
The projects have been changing the processes and introducing the new ones. The scope has been covering the operational business models changing because of the result carried out within the program.
The scopes have been extending the changes of the people resulting from that project. It has been a wide section and covering all the things to perform with the personnel from the organizational culture. This has been to determine to how many staffs at Latino Engineering would be required to get the program completed.
The technology requirements for the project have been falling in the sector of scope. This has been typically delivered around various projects under the project. However, the area has been covering the computers along with encompassing tools, systems and additional resources like the buildings.
The last section of the scope has been covering the intangible area of information. The data required in the organization, completely transformed and new is needed here. The changes have been hard to establish the starting the program. Hence the scope of the statement has been just revealing the latest information requirements. These are defined as the stakeholders engaged in the different projects.
Figure 1: The POTI Model for Latino Engineering
(Source: Created by Author)
It must be expected to fetch anything in each of the above categories as the part of the scope statement at Latino Engineering. It must be very rare that anything would be delivered instead of having the effect on each of the areas in any form. Hence if the scope statements are written and any part is found missing, it must be though again because of the transformation exercise.
There has been a certain degree of uncertainty in the assumption. As the event is negative there would be a low probability that must take place. This indicates the assumption. As the event is positive along with high likelihood to take place, this is also referred to as the assumption. Hence performing of the risk assessments and looking at the low-risk items has been a way to recognize the important assumptions. Maximum of this kind of low risks have been not important to be mentioned. However, there have been some that have important implications even though the event not turn out as expected. These could be documented as the assumptions.
Latino Engineering must support their project managers through implementing the systems and tools for aiding communications and decreasing the administrative overhead. These tools might be controlling changes, tracking and planning, recording lessons and tracking actions and actions. The product description of the PRINCE2 has been including the amount of those products. However, various proprietary tools have been using their individual terminologies and workflow that might not match the PRINCE 2 or the own terminology of Latino Engineering. At many times those terms could be changed. At those situations, the choice has been to adopt the terminology of the Latino Engineering for matching the strategy or choose the alternative strategy. The decision has been depending on the value that has been put on to maintain the opted workflows or the terminology. The experienced project managers must be able to cope with various terminologies. However the people new in the area of project management or from any disciplines external to the area might face challenges.
The above POTI model has set the high-level scopes that should be integrated and included in the efficient future state design. In the process, the business models of the functions and operations have been including the performance levels and the operational costs. In the organizational structure the roles, skills, organization culture, supply chain and the style are included. At the technology the IT systems and tools machinery, accommodation, buildings are considered. Lastly, at the information, the data and the information needed for the performance management and the further business operations are included.
At the implementation phase, the project team of Latino Engineering must actually perform the project works for producing the deliverables. These deliverables indicate the things that the project must be delivered. This must include all the services and products performed by the company for the sponsor, customer, and client. This must include every project management documents put together. The phases undertaken to create all the deliverables must vary. This must be on the basis of the kind of the project undertaken by Latino Engineering. Thus it could be described in any real detail. For instance, Latino Engineering must focus on using the materials, resources, equipment for constructing every project deliverable. The activities needed to create every deliverable must be clearly specified under the project requirements and the project plan.
The project manager Latino Engineering must involve in directing the work. However, he also needs to perform more than just delivering the results. They must also require keeping the track on the way how efficiently the team has been performing. These implementation phases should keep the project plan on the track with the effective control processing and monitoring. This is to assure the ultimate deliverables meeting the acceptance criteria as set by the customers. The steps have been typically where the changes approved are imposed.
However, most often the changes are determined by looking at the quality controlled data and the performance. The routine performance and the measurements of the quality control are needed to be examined regularly across the implementation phase. The collection of reports on the measurements must help to determine where the challenge has been and then recommend the changes to fix that.
The continuous quality improvement process has been assuming and need the team of experts together with the leadership of the company to use the quality tools actively. This is done by the decision making process and the improvement activities. Presently there has been an important number of quality management tools and quality assurance available. Hence the selecting of the most appropriate has not been an easy task always. The tools have been the fundamental ingredients of the basic instruments and process for having success in the quality program. However, it is not that the quality controls could remedy the entire quality program. However, it has been obviously meaning to solve the problems. It has been needed to emphasize that the tools could very effective in the proper hands. They could be dangerous in wrong hands. Thus it has been crucial to understanding which, when and how the tools could be utilized to solve the problems or the improvement process.
The seven quality tools basic for every other tool are listed below. They were first emphasized in 1960 by Ishikawa.
The tools |
Applications |
1. Flowchart |
The tools are utilized as any breakdowns or bottlenecks are needed tone determined in the work process. The steps of the process have been providing the picture of how the process has been looking light. It has been highlighting issues under the process. The flowcharts are used to display the alterations in the process as any improvements are made to point any new workflow process. |
2. Checksheet |
This has been the basic quality tool used to gather the data. The sheet could be used for tracking the frequency of happening of particular incidents. |
3. Fishbone or Cause and Effect Diagram |
This has been displaying the possible reasons for the problems. For using the tool there is the necessity to firstly determine the issue needed to solve and write that in the box. As all the possible reasons are determined, they are used for developing the improvement plan to solve the problems identified. |
4. Pareto chart |
It is the bar graph of the data displaying the highest number of frequencies to the lowest. |
5. Control charts |
The run or control charts are utilized for plotting the data points every time and providing the image of the mobility of the data. It has been demonstrating where the data has been consistent and where there have been the low or high outliers in the data occurrence. |
6. Histogram |
They have bar chart type pictures of the data displaying the patterns falling under the typical process conditions. The changes in the process have been triggering the latest collection of data. |
They are the graphs showing the relationship between the variables. The variables have been often representing the possible causes and effects. |
Figure 2: “The 5 Whys”
(Source: Created by Author)
In this case, the 4 stages are needed to find the non-value added signature authority. It has been helping in the process-breakdown.
The conventional engineering design of the Poka-Yoke could be very effective to create the quality to the production process. Despite that, the application at the non-production process has been very restricted because of its dependability on the physical features to detect the errors. However, the ISD Poka-Yoke could be applicable here for Latino Engineering.
One of the most relevant tools for the project is the CPI. The developing of the projects could run smooth and the cost Latino Engineering less in the re-work. This is done as the quality is designed to the process from the very first. The CPI has been able to focus on the in-depth of the owners never have the manpower or time to follow. This includes the cost estimating services for every construction disciplines. There have been the project controls, scheduling, planning with the project management services. There has been the quality control inspection and testing of the services, program development for quality assurance for the rehabilitation and new construction. Moreover, there has been program development for the quality assurance for the rehabilitation and new construction along with the oversight and auditing services.
These problems need to be read and interpreted. The problems are to be resolved using the data provided explicitly on the queries and the only implied. The problems could be solved through the identification of the primary pieces of information in the problems and making a conclusion on the basis of that. Most of the non-routine word problems have been on the basis of the real-life cases.
The business process could be improved or replaced for increasing the productivity and efficiency for enabling the business. This is to extend the quality or range of the current services or products. This also includes the creating of the new and improved services and products. This is often meeting the fast-changing customer and the consumer needs or demands. Lastly, there must be the incorporation of value to the current services, products, and markets for differentiating the business from the competitors and raise the perceived value to the market and the customers.
This includes the identification of the ideas that should be successful as the innovations for Latino Engineering. There must be assurance that the complicated ideas have been reviewed by the people with proper necessary for understanding what has been needed to implement the idea and might go wrong. Enabling the middle managers to defend the concept of the stakeholders, financial officers, senior management needed to grant the budgetary approval of the idea. Making that possible to review the huge number of the ideas has to be done in a resource-effective way. Lastly, there should be improving the concept through determining the implementation issues and creating the proper actions for overcoming the problems.
The successful implementation of the CPI has been leading to the change in the change in adult professional behavior, organizational culture and the change in the employee relationships with the stakeholders and the users. This is demonstrated in the following table.
Benefits |
Discussion |
Benefits to the staff of Latino Engineering |
This includes the improving of the communication among the employees through establishing the common language, the decreasing of the risk of injury through decreasing the number of physical interventions. The staff confidence could be boosted for intervening both physically and verbally. Moreover, there has been the alleviating of the anxiety and stress regarding the uncertainty and confusion at the moments of crisis. There must be the feeling of safety to work again. |
Benefits to Latino Engineering |
The minimizing of the risk of the potential liability. The staff retention must be improved through providing the tools needed to control the hard situations. There must be complying with the regulatory/accreditation principles and legislative mandates, The safe, respectful, and caring environment is needed to be created and maintained for the staff and those who have been served. Lastly, there must be the demonstration of the contribution and commitment of Latino Engineering to a much safer community. |
Benefits to those served by Latino Engineering |
The consumers should be able to learn, thrive and live in a protected and respectful scenario. They must also interact with the positive role models well equipped in managing the difficult cases. They must also get the employee guidance regarding the making of the positive behavior choices in the future. Moreover, they should be feeling supported by the employees who have been respectful, compassionate and empathic. |
Conclusion
The report has identified the root causes through suggesting the use of proper tools and techniques. A plan is proposed for eliminating or reducing the primary cause. It has considered the resources needed. Next, it has developed the continuous improvement planning. This has ensured the challenges and problems that are not repeated. The continuous improvement plan has been gone beyond the mere just the replication of the content skill or knowledge. It has demonstrated the understanding and awareness of the in-depth and less possible aspects of the unit. Lastly, the plan is analyzed with originality and the proficiency on the learning outcomes of the unit.
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