Corporate Crisis And Its Effects On Staff Performance: Recommendations For Clinics

Scope of the Study

Scope of the Study

The presentation majors on;

The concept introductory of corporate crisis

Effects on the performance of the organization

Major examples of corporate crisis issues facing organizations

Recommendations with focus on the staffs

Introduction

Definition of corporate crisis

It entails unexpected and disruptive events that can potentially cause harm to organization

Has effect on all the organization’s stakeholders

Either reduces or Improves employees performance

Effect on the Performance of the Clinic

What impact will corporate crisis have on the organization?

creates bad reputation to the company

Reduces the employees moral

Reduces customer’s trust hence lowering the turnover

in the organization, the following are the major issues;

 employees’ absenteeism

Negative media attention

Group and individual conflicts

Product and services recalls(Helm & Tolsdorf 2013,p.187)

Strategic Steps used in Addressing the Issues

The steps need to focus on:

Investigative analysis on the crisis cause

Addressing the specific attentions to eliminate accusations

 unit as the organizational workforce in addressing the pressing issue

Major Crisis Occurrences

In most cases, the corporate crisis  occur on both large and small business

Media attention-Subjects the corporate to the public domain

Organizational behavior- In most cases the CEO fails to clear the crisis issues

Outcome- the aggressive media tends to dig more deeper

Conflicts with Interest Groups

Conflicts arises among the employees of different cultural, social and environmental background

Conflict might also arise in the situations when the company fights back to protect itself from the public domain

Strategic Steps in Addressing  Corporate Crisis

Staffs

 in addressing the issue, the organization needs to understand that the staff ;

 Are the major backbone of organizational success

 Foster development of organization-customer relations

• Behaviors can either build or destroy the organization’s reputation

Proper Planning

Address employees and public issues

Prevents further spread of the rumor

Shows organizational concerns and responsibility

Provides platforms for press statements

Handling Strategies suitable for the organization

A lot of changes have occurred on todays ways of how industries handle business

Reasons Rapid technological advancement , stiff competition, market changes such as consumer preferences(Sojung et al. 2017,p.1087)

Adopting a Positive Culture

To ensure a positive organizational cultures, the following should be entailed:

Recognition and Reward of good performance

Is the most practical way of employee motivation

NSF achieves employee motivation through valuing

The motivations include : promotions, gifts, salary increment etc.

LinkedIn

Candidate- Less Brown

Reason for Approach- He is an experienced expert not only in motivational speaking but also understands how organization adopts different communication skills through social media to reach out to clients in the digital generation

Terms of Appointment- Early communication and appointment 

Remuneration- Monetary Payment for consultancy

Recommendation and Conclusion

Corporate crisis affects many organizations

Strategy adopted determines the impact of the change

Cleveland Clinic needs to focus on organization culture that will benefit both employees and the organization.

Take Away Skills

I have gained the following skills from the presentation and analysis report

How to develop skills and knowledge in different facets of human resource management

How cultural and ethical affects organizations

Successful planning leads to employee retention

References

Helm, S, & Tolsdorf, J 2013, ‘How Does Corporate Reputation Affect Customer Loyalty in a Corporate Crisis?’, Journal Of Contingencies & Crisis Management, 21, 3, pp. 144-152, Academic Search Premier, EBSCOhost, viewed 10 May 2018.

Sojung, K, Sejung Marina, C, & Atkinson, L 2017, ‘Congruence Effects Of Corporate Associations And Crisis Issue On Crisis Communication STRATEGIES’, Social Behavior & Personality: An International Journal, 45, 7, pp. 1085-1098, Academic Search Premier, EBSCOhost, viewed 10 May 2018.