Write about the Assessment of Culture, Diversity and Health for Socioeconomic Status.
My expertise in the subject matter makes me the best candidate for the role of cultural support worker. Currently, I am studying Behavioral Science in Health, which is making me aware of the circumstances, which compels the caregivers to expose different and wide ranging behaviors towards the provision of healthcare services to the patients. Engagement with the NSW Policy has been a keystone for me in terms of understanding the legal parameter towards cure for the diseases, which the people suffer. Understanding the legal parameter entrusts the responsibility of providing healthy working environment to the people irrespective of their social backgrounds (Nsw.gov.au, 2018).
Every frameworks need to attach due weightage to the aspects of culture, ethnicity, status, competence and culture. This also covers the area of health. However, there are many issues, which obstruct the process of ensuring all round wellbeing of the people. Culture is an area, which attains negative connotation in most of the cases (Cascio, 2018). Here, I can provide a practical example. I am practicing as a cultural support worker in one of the care homes in Australia. Using my knowledge of the social determinants of health, I suggested to the manager that free health campaigns can be organized for the patients living in the outskirts. I provided this suggestion thinking of the fact that the patients living on the outskirts of Australia would get social support regarding curing their serious health issues. These campaigns need adequate financial resources and the permission from the state government. Written permission acts assistance in terms of averting illegal instances. Along with this, statutory body of law needs to be informed for mitigating the chances of conflicts (Hays, 2016). This mitigation would justify the purpose of providing social support to the patients living in the outskirts of Australia. Exposing liberal attitude towards taking feedbacks regarding the assessment of the delivered services reflects the consciousness of the personnel towards ensuring the wellbeing of the patients as a whole.
Culture is an important aspect, which needs to be adhered for maintaining the workplace ethics. The personnel needs to be competent enough towards this maintenance irrespective of the working conditions. Complying with the principles of cultural competence assists the healthcare personnel to deliver quality healthcare services (Jeffreys, 2015). As a matter of specification, these principles are- guidance on content; training methods and modalities, evaluation according to the standards of the caregivers and healthcare professionals. The senior and the experienced managers, for preparing the contents of the healthcare policies, in a proper manner, can guide the healthcare personnel. Meetings can be organized for deciding the training methods and modals. Board of directors can be involved in the evaluating the effectiveness, appropriateness and feasibility of the delivered healthcare services. The stakeholders and shareholders can be involved in this evaluation process for gaining an insight into their approaches towards the delivered healthcare services. The means of feedbacks and surveys can prove to be effective in this direction. The external inspectors can be hired for inspecting the training practices. If the practices are in alignment with the standards and quality of the NSW Policy, it guarantees the wellbeing of the patients. On the other hand, if wrong means are adopted for providing training, further meetings are needed for modifying the current training practices.
NSW Health Policy is one of an essential document for the Australian government in terms of controlling and monitoring the distribution of healthcare services to the patients. All the healthcare professionals and caregivers are instructed to refer to the Work Support Center for gaining an insight into the policy directives and guidelines on the delivery of healthcare services Nsw.gov.au. 2018). Behaviors, attitudes, practices, structures and policies are the various dimensions of cultural competence. Application for the post of cultural support worker is appropriate in terms of ensuring that the individual sentiments of the service users are preserved. Policies are a means for regulating and controlling the behavior and attitude of the healthcare personnel and caregivers. Control measures compel the personnel to comply with the standards and protocols of the policy. Viewing it from the other perspective, these limitations cannot be considered as restrictions towards following the traditions. Theoretical considerations enable the healthcare personnel to measure the outcomes of the behavior exposed by the personnel towards catering to the health needs of the service users (Banks, 2015). Acting as a cultural support worker, behavior needs to be such, which assures the service users that their security would be taken care. This assurance is essential in terms of achieving loyalty, trust and dependence from the service users. Herein lays the appropriateness of convincing approach, which can make me the rightful candidate for the post of cultural support worker.
The managers also need to expose conscious approach towards developing care policies. This consciousness would result in the provision of quality healthcare services to the service users. An insight into the managerial perception attaches value to the behavioral dimension of the cultural aspect (Ring, Nyquist & Mitchell, 2016).
NSW Health is a policy for ensuring the wellbeing of the service users in an efficient and effective manner. Adherence to the cultural competencies is crucial in terms of preserving the individual sentiments of the service users in terms of investing in the services. For this, the behavior of the healthcare personnel plays an important role. Speculation of the steps taken for the provision of quality healthcare services can be considered as good business practice for the achievement of customer satisfaction. Creating healthcare policies would be important in terms of regulating the behavior of the caregivers and healthcare professionals (Betancourt, Corbett & Bondaryk, 2014). Maintaining the legal requirements for the development of policies would help in averting the illegal issues like complaints from the customers regarding the delivery of poor services. Lackadaisical attitude of the managers as well as the healthcare professionals is crucial towards planning innovative healthcare services for the users.
Cross-cultural production would be an innovative measure in terms of luring the customers. For this, steps need to be taken for producing conscious approach towards the issues of conflicts, discriminations and harassments. Group discussions can be organized for making the personnel comfortable with the employees belonging to the other socio-cultural backgrounds (Truong, Paradies& Priest, 2014).
Issues are an integral part of the business practices. This is applicable for all of the parameters including the social and cultural. Lack of awareness towards these issues compels the personnel to encounter issues like customer turnover, which is a loss in terms of increasing the sales revenue and the profit margin. An obvious fact here is that the employees belong to different socio-cultural backgrounds. Due to this differentiation, their perceptions towards the provision of services would also be different. However, they are encouraged to follow the policy guidelines for working as a team. Therefore, the employees are encouraged to share the common goal, which is, ensuring a guaranteed success.
Lackadaisical approach towards ensuring that all the employees get access to training results in the knowledge gaps. This proves disastrous for the employees in terms of carrying out the allocated duties and responsibilities. If the managers are not conscious towards abiding by the policy guidelines and standards, it creates chaotic ambience in the workplace.
Exposing rude behavior towards the health needs of the customers is directly related to the achievement of customer complaints. Along with this, if the personnel adopt wrong means for delivering quality healthcare services, then negative image is created in the minds of the service users regarding the healthcare services (Vogel et al., 2014)
Organizing meetings and conferences can be one of the effective means for bringing innovation in the current healthcare services. Sending drafts of the meetings to the higher authorities reflects the measurability of the issue. Along with this, discussion forums can provide a platform for the stakeholders and shareholders in terms of voicing out their opinions about the problems they are facing in the execution of the activities (Rollins et al., 2017). Drafts regarding the minutes of the meetings is the evidence behind involving the stakeholders into the workplace activities. Strategic thinking and planning towards the development of policies reflects the consciousness towards ensuring the wellbeing of the service users. Indulging in partnerships with the associate partners indicate the deals, trades and transactions, which the healthcare centres indulge for luring the service users.
Taking feedbacks from the stakeholders can help the personnel in assessing the effectiveness of the delivered services. Using social media for this purpose would help the personnel to reach to a large number of customers in a single time. Adhering to the standards and protocols of Data Protection Act (1998) is the most important evidence for protecting the personal data and information of the users. Along with this, complying with the standards of Health and Safety at Workplace Act helps in the provision of safe and comfortable workplace environment to the employees. This also includes social and cultural parameter
I think my awareness to the NSW Health Policy justifies my role as a cultural support worker. I am conscious of the dimensions of cultural competencies, which possesses opportunity towards catering to the culture and traditions of the service users. However, I need to abide by the standards and protocols of the policy in terms of achieving trust, loyalty and dependence from the service users.
References
Banks, J. A. (2015). Cultural diversity and education. Routledge.
Betancourt, J. R., Corbett, J., & Bondaryk, M. R. (2014). Addressing disparities and achieving equity: cultural competence, ethics, and health-care transformation. Chest, 145(1), 143-148.
Borkowski, N. (2015). Organizational behavior in health care. Jones & Bartlett Publishers.
Cascio, W. (2018). Managing human resources. McGraw-Hill Education.
Hays, P. A. (2016). Addressing cultural complexities in practice: Assessment, diagnosis, and therapy. APA Books.
Jeffreys, M. R. (2015). Teaching cultural competence in nursing and health care: Inquiry, action, and innovation. Springer Publishing Company.
Nsw.gov.au (2018), Healthcare policies, Retrieved 29th March 2018 from https://www.health.nsw.gov.au/policies/Pages/default.aspx
Ring, J., Nyquist, J., & Mitchell, S. (2016). Curriculum for culturally responsive health care: The step-by-step guide for cultural competence training. CRC Press.
Rollins, R., Gribble, A., Barrett, S. E., & Powell, C. (2017). Who is in your waiting room? Health care professionals as culturally responsive and trauma-informed first responders to human trafficking. AMA journal of ethics, 19(1), 63.
Shen, Z. (2015). Cultural competence models and cultural competence assessment instruments in nursing: a literature review. Journal of Transcultural Nursing, 26(3), 308-321.
Touboul-Lundgren, P., Jensen, S., Drai, J., & Lindbæk, M. (2015). Identification of cultural determinants of antibiotic use cited in primary care in Europe: a mixed research synthesis study of integrated design “Culture is all around us”. BMC Public Health, 15(1), 908.
Truong, M., Paradies, Y. & Priest, N., 2014. Interventions to improve cultural competency in healthcare: a systematic review of reviews. BMC health services research, 14(1), p.99.
Vogel, M., Malcore, S., Illes, R., & Kirkpatrick, H. (2014). Integrated primary care: Why you should care and how to get started. Journal of Mental Health Counseling, 36(2), 130-144.
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