Customer’s services in any International Hotel Groups (IHG) are designed to have the high level of hospitality. Importantly, the keys aspects of treating potential customers with hospitality are developed through customer’s policy services policy (Kotler, 2015). Key features of the IHG are developed through establishing a good system of addressing expectations of customers. In most cases, digital marketing platforms in IHG design some good platforms of implementing needs of customers in the long-term objectives. The implementation plan of the policy and procedures of International Hotel Groups designs some important recommendation of treating clients in the first impression. The IHG provides different programs of training staffs on dressing accordingly and effectively addressing clients in the entrance. Positive customer services factors are recognized through suggestion box where potential clients can comment and complain about services offered by the hotel organization (Dale, 2015). Negative factors of the customer’s service are addressed by implementing the process of providing resolutions to the complaint presented in the suggestion box.
The IHG provides that procedures of marketing new products are designed after providing solutions to the customers need. Customers complain are highly valued and compiled for future reference and to avoid occurrences of similar cases. As such, customer’s needs are given first priority compared to digital marketing procedures (Denhardt, & Denhardt, 2015). The IHG provides some good procedures of design appropriate environments to appropriately accommodate customers. Professional workers in IHG are recruited to help establish a good system of representing consumers’ needs. Different agents are located to various destinations for convenience purpose especially when in the goal of providing timely services to the consumer. The survey process requires in IHG that the information gathered by focus groups to help represent positive feedbacks. The IHG provides procedures and policies of services guaranteeing. For example, every customer is timely attended after paying the required fee (Schwalbe, 2015). International policies on products quality and pricing vary with the standard rules and regulations of IHG . Importantly, there is need to design some better documentation of different strategies based international standards. The research process was developed by qualitative analysis and collecting feedback from customers through the suggestion box. These tasks are meant to be implemented IHG to achieve goals on effective changes policy and procedures.
The effort of presenting customers services in the IHG helps in generating some effective suggestions for implementing hospitality. The policy and procedure plan for the IHG is developed by the following plan.
Procedure and policy developed in the IHG involves defining check-in time for the entry of new customers. The process is designed by evaluating consumers’ needs and developing appropriate suggestions on time of entering and leaving the IHG as an employee (Stadtler, 2015). After consumers are effectively attended, there are better procedures of check out time based on different requests of the consumers. In these two procedures, credential information of customers in IHG is taken to help provide security to all potential clients. Customer’s services charter provides that cancellation policies be considered in the in the booking procedures. In these cases, a good statement of purpose IHG management is issued to all customers that have the pet to help coordinate activities of clients and animal in the environments.
The procedure and policy document in the IHG provides benchmarking of the important standards in the hotel activities be developed according to individual needs. The response time and services guarantee are effective based on the development of individual needs (Dhar, 2015). Customers are guaranteed some quality product and effective services based on the IHG provision of core standards. Quality products are largely enhanced and promoted in the digital advertising procedures of the hotel products. The IHG provides that the organization of different hotel should be developed based on international standards and policy. The benchmarking policy in IHG requires that personal presentations have some delightful manners like adhering to a policy of no smoking in all public areas. Procedures for dealing with difficult customers like addressing them secretly to avoid drama (Monczka et l., 2015). Equally important, there is need of addressing private information in better ways to increase trust from potential customers. Confidential information need should not be made public according to policies and procedures of IHG.
Opportunities for the feedbacks of the clients in IHG are presented in the procedure and policy helps in goals and objectives planning. In many cases, there is need to have interactive ways of engaging hotel staffs in the strategic planning of responsibilities allocation. IHG policies help in designing better strategies for reservation plan. A sample of steps provided in the procedures and policies plan of IHG involve check-in policy and check-out policy (Govindan, Khodaverdi, & Vafadarnikjoo, 2015). The next step involves debit card policy and guarantee policy. Other steps include early departure, cancellation, age requirement, smoke, pet, noise disturbance, and occupancy policy. The risk management document provides that the customer’s services should be designed according to contingents plan.
The internal audit plan in the IHG has better monitoring process of consumer’s traits to comply with policies and procedures of the hotel management system. The implementation plan of these strategies designs some better training models of new staffs to provide effective services to customers. The IHG provides that different options of designs a better currency and changes in dissemination are key aspects enhancing hospitality in the hotel system (Stadtler, 2015). The implementation plan in the IHG involves allocating each employee with special task and responsibility. Policies and procedures provide some better guidelines of actions to be performed. The expected tasks in IHG are formed in a systematic manner based on speculated completion date. Good monitoring procedures are defined by review parameters to successful display hospitality in the IHG.
The implementation of the recommended procedures and policy require effective training session for new recruits for boutique hotel style in Australia. The planning of the training session is to design some better guideline as a learning objective in the interaction methods of staff members from 20 hotels across the world. The implementation plan covers multicultural strategies that benefit trainee in preparing quality services to the client. The trainee session plan provides valuable instruction that helps improvements of comments unfold in the suggestion box (Kotler, 2015). The implementations of questions generated on session plan training are meant to increase understanding of employees based on investment plan. Learning objectives models in the management of hotel have given out some handout that helps in defining procedures and policies of encouraging liaisons hotel groups. Importantly, different methods of communication are developed through professional and effective interactions with customers and employees in the work system.
References
Dale, B. (2015). Total quality management. John Wiley & Sons, Ltd.
Denhardt, J. V., & Denhardt, R. B. (2015). The new public service: Serving, not steering Routledge.
Dhar, R. L. (2015). Service quality and the training of employees: The mediating role of organizational commitment. Tourism Management, 46, 419-430.
Govindan, K., Khodaverdi, R., & Vafadarnikjoo, A. (2015). Intuitionistic fuzzy based DEMATEL method for developing green practices and performances in a green supply chain. Expert Systems with Applications, 42(20), 7207-7220.
Kotler, P. (2015). Framework for marketing management. Pearson Education India.
Monczka, R. M., Handfield, R. B., Giunipero, L. C., & Patterson, J. L. (2015). Purchasing and supply chain management. Cengage Learning.
Schwalbe, K. (2015). Information technology project management. Cengage Learning.
Stadtler, H. (2015). Supply chain management: An overview. In Supply chain management and advanced planning (pp. 3-28). Springer, Berlin, Heidelberg.
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