Discuss about the Design and Development for Active Medical Supplies.
In the modern world, information system plays an important role for the success of an organisation and a business. Without proper information system, it can be difficult for arranging and storing valuable information. The assignment focuses on the importance of information system and the manner in which an organisation can use it to its advantage. For the purpose of the assignment, a medical supply organisation is considered (Laudon & Laudon, 2016). The reason for choosing an organisation from this particular industry is the fact that medical suppliers need to maintain the names of the people or institute with it is acquitted.
Therefore, use of information system in this particular industry is required largely. The organisation taken into consideration is Active Medical Supplies, located in Australia (Activemedicalsupplies.com.au, 2018). The reason behind the organisation not using information system is analysed in the assignment along with the problems that the system can solve. Furthermore, an effective way to design the information system is analysed in the assignment.
Active Medical Supplies is a home care community that is registered with the NHS in Australia. The company is located in Cannon Hill, Queensland. Apart from being a home care community, the company also provides medical supply stores around the country (Activemedicalsupplies.com.au, 2018). The company provides locally owned medical equipment and provides assistance by hiring specialists in the field of medicines. It ensures that the capability of the organisation increases and provides outstanding products for the proper care of the customers. The biggest positivity of Active Medical is that it has enough people to provide assistance for undertaking new hospital projects, aged care facilities and home facilities.
The mission of the company is to care for the people that need and provide care (Activemedicalsupplies.com.au, 2018). The vision is to serve and supply hospitals, aged care and homes with medical equipments and medicines so that the care seekers can be cured off the disease (Activemedicalsupplies.com.au, 2018). The quality of the products and the supplies define the manner in which the company can succeed in the medical business market. The assignment highlights the reason behind not using information system and the advantages that Active Medical may gain while using the system.
According to Tarhini et al. (2015), information system can be considered as an organised system that helps in the collection, storing and organisation of information. It is considered as the complementary network that people and networks use to collect information and distribute it to create an organised version of data. As stated by Höhn et al. (2014) is of the opinion that information system is a combination of hardware, software, data business process that can function to increase the efficiency and management of organisations. It can also be used to describe an automated system irrespective of it being manual and automatic as long as it covers people and machines in an organised manner.
Information system can also be considered as a part of academic study that helps students to learn about information along with the complementary networks related to hardware and software (Bajdor & Grabara, 2014). In the modern day, emphasis is paid more on the application of information system that has boundaries along with other features required for its smooth operation. These features include the existence of users, processors, storage, inputs as well as outputs. The aim of the information system is to support an organisation during its time of need so that effective management and decision-making process can take place.
As observed by Arrouays et al. (2014) information system can be considered as an information and communication technology that helps in interaction between customers as well as people so that they can support the growth of a particular business organisation. Therefore, it can be said that information system inter-relate with data systems and activity systems so that organisations can gain proper benefit while using it. It is considered as a semi-formal language that can help human beings make decisions as well as take actions regarding the application of latest technologies and maintaining stability in the organisations.
In an era filled with technological prowess, it is considered as a surprise that organisations do not secure the services provided by information systems. As mentioned earlier, Active Medical does not avail; the opportunities provided by information system mainly due to the unforeseen technical issues that exist in the application of the information system. As stated by Timmers, Walraven and Veldkamp (2015) technical faults may occur and it is required that talented individuals take necessary actions to solve the problems. However, other factors also contribute to the reasons for not applying information system in Active Medical. These include:
Poor communication: Although Pathan (2016) is of the opinion that application of information, system can help in reducing any glitches in communication, it can also lead to breakdown of the same owing to the instability of the technology. Active Medical requires the assistance of a many people in every department so that it can maintain its prowess in the business. Hence, constant and uninterrupted communication is required between the departments so that level of people in an organisation can interact with one another in an efficient manner. Therefore, a strong communication strategy is required that cannot be provided by Active Medical due to lack of proper technical support.
Impact of change: As observed earlier one problem, that Active Medical possesses is the fact that it ignores the impact that change has on an organisation or business. In the modern world, change is inevitable so that every organisation can upgrade its business and make strategies as per convenience (Beckmann et al., 2016). In the case of Active Medical, ignoring the change is mainly because the organisation does not allow employees to change the method of work. Therefore, this can be considered as another reason for Active Medical to reject the use of information system in the company.
Lack of personnel: In order to implement and apply information system successfully, it is necessary that Active Medical have skilled and trained employees in the technical field. However, with the focus of the employees being more towards the satisfaction of the customers, the company suffers lack of people in the technical field (Eastman, 2018). Therefore, without skilled personnel in the organisation, Active Medical lacks the confidence to apply information systems to the business. At the same time, proper leader is also required that can help a team to use the information system in the organisation.
Lack of planning: Lack of planning can be considered as another reason for rejecting information system in Active Medical. According to Yan, Song and Wu (2016), lack of planning provides scenario of unrealistic expectation and due to the initiatives taken by Active Medical the planning needs to be perfect. Hence, to accomplish its goals, Active Medical needs to apply information system in the company. However, lack of planning on the part of the managers can prevent Active Medical from embracing the information system.
As observed by Card (2017) information system consists of five components that help in forming input, output and generate feedback from customers. These components include hardware, software, network, people and database. Therefore, based on the components and its usage in the business organisations, information system can be classified into various types. Based on the type of information system and its characteristics, an organisation like Active Medical can focus in the development and utilisation of information system in the organisation. These types include:
Operations support system: In an organisation, the input of data is done by the end users. According to Dumais et al. (2016), the input of data can help in the generation of information such as reports that can be used for the purpose of internal and external usage. Therefore, it can be said that the operations system can help Active Medical to ensure that information or report regarding products are gained. Active Medical can help in facilitating business transactions so that the control of production can take place. The internal and external users such as customers and employers can help in the management of the support system in the organisation.
Transaction process system: This type of information system can help in the progress of manufacturing organisations. This is mainly because the departments within a manufacturing organisation are required to make numerous types of transactions. Similarly, in the medical organisations, like Active Medical the transaction process system is required as various departments such as financial, sales, plant, account, human resource and marketing. This can help in maintaining records of any transactions that take place in the organisation and ensure that unavailability of equipments or finances are accounted for. Therefore, the transaction process system can help Active Medical to continue its business in a proper manner.
Process control system: The process control system can help organisations to abide by the decisions made by the computer (Dimitrova & Jasinschi, 2015). The virtual manner in which the computer system can help in making decisions can be attributed to the fact that the development of technologies in the market have been of significant nature. The advantage of this particular system for Active Medical is that critical information is provided to the systems so that decisions can be taken keeping in mind real time basis required for making a decision. Therefore, Active Medical can indulge in process control based on the application of this particular system in the organisation.
Management support system: According to Xu et al. (2014), managers of any organisation require information of every type. Therefore, it is necessary that an information system is build that provide support for the development of the managers. In the case of Active Medical, the managers need to make decisions and at the same time gain information about the transactions that take place in the organisation. The management support system can help in efficient decision-making process so that managers can provide support to the employees. Active Medical can provide support to the management information system expert accounting system and accounting information system.
According to Eason (2014), various features of information system can be used by organisations so that it can assist the people and the organisation that is using it. The features can help an organisation like Active Medical for taking important decisions in the business market. One such feature of information system is the data. Data needs to be stored in information system and processed in a manner that can help organisations like Active Medical to manage important information. Without proper processing of the data, it can be difficult to distribute the information to people. The data obtained needs to be reliable so that updates and modernisation can take place in a frequent manner.
At the same time Ptak and Schragenheim (2016) is of the opinion that hardware can be considered as an important part of the information system process. Active Medical can use the hardware to store information that can help in managing the records of the transactions that take place in the organisation. One of the unique features of the information system is the fact that it allows people to be part of the information system. Every client and data can be involved in the flow of information so that the processing of systems can help in the improvement of the development of Active Medical.
Apart from the features, the information system has a variety of functions as well. One such function of the information system is the fact that information system can be considered as the input. Therefore, it can be divided into two sub parts (Wang et al., 2016). Active Medical can utilise the services provided by both the parts so that it can develop its business. The base of information system can be formed by the application of detailed process and create the base of information system. At the same time, the type of analysis that is required is also taken into consideration by the systems.
Therefore, Active Medical can make necessary changes that can help in the improvement of the organisation as well as ensure that every user is available for the implementation of the process. Another function that can be taken into consideration is the fact the ability to maintain and manage storage. As stated by Noble (2017) every data is provided in an information system can be considered as an information system. The highest detail level is stored in the hard drives so that easy access of the information can be made available. Maintaining regular backups of the data is important so that data stored can be regained even if it is lost. This can help in Active Medical in maintaining stability in the organisation.
The advantages that information system provides to its users can be helpful for Active Medical as it can improve its contents and at the same time ensure that new job environments are available. The advantages include:
Communication: Information technology can help in maintaining information between people and organisations. The interactions that take place can help in gaining information technologies so that instant messaging can take place. It helps in maintaining emails, video calls and voice calls. According to Jones (2014), cheaper and more efficient work can be done by maintaining proper communication between people and organisations so that information can be gathered for maintaining the stability of the organisations.
Globalisation and cultural gap: Active Medical can interact with people globally and help in the promotion of globalisation. The cultural gap that exists between the people can be reduced with the help of information system. In the case of Active Medical, the company can ensure that boundaries related to culture, linguistic as well as geography can be reduced so that the people can work together. The sharing of information can help Active Medical to gain knowledge about the specialists that exist and at the same time ensure that the organisation gain proper exposure in the business market. Therefore, different countries can be involved while maintaining strategies for the promotion of Active Market in the future.
Availability: The availability of the information system has helped business to remain open at all hours during the day. In the case of Active Medical, it is mandatory that the organisation serve medicines for the aid of the people 24*7 so that customer care and service is provided. The customers can purchase the products sold any time in a more easier and convenient manner. Therefore, it is necessary that Active Medical adopt the convenience provided by the application of information system, so that the company can maintain its position in the market and at the same time continue to work for attaining the mission and vision set.
Creation of new types of jobs: According to Hau (2015), one of the biggest advantages that information system provides is the fact that it helps in the creation of new and interesting jobs. For example, in the modern world, computer programmers, system analysers, software developers are in excessive demand. Therefore, a company like Active Medical can provide employment to the people acquiring the knowledge of these information systems. The website of the company can be improved by the application of information system so that customers can be easily guided while viewing the website.
Cost effectiveness and productivity: As observed by Shostack (2016) the application of information system can help in increasing the efficiency of a company. The supply of information from one database to another can be improved so that proper decision can be made. The application of information system can help Active Medical to ensure that great emphasis is provided by the information technology so that competitive advantage can be gained in the market. The impact on productivity of information system is positive and therefore, any glitches in the systems can be improved by active performance in the organisation.
In order to ensure that information system is effective in an organisation, it is necessary that the method of designing the software be accurate and authentic. The method of designing it needs to be done in a systematic manner by following steps so that hindrance does not occur. According to Azar and Vaidyanathan (2015), there can be various typical ways by which design parameters can be considered. Each of the elements of an informational system represents the total method required for the completion of a method. The parameters can range from general element to critical elements that provide opportunities for attaining the mission and vision of the organisation. Therefore, the manner in which information system can be designed involves six simple steps.
As stated by Goldin and Katz (2018) the application of systems development life cycle can help Active Medical to design an effective information system for the company. The development of the system need to be tested before applying it in the real world to gain the desired results from it. Therefore, Active Medical can follow five phrases so that it can design an effective information system and at the same time ensure that it applies the system for the betterment of the organisation. These five phrases include:
Analysis: The analysis need to be done based on the resources available and the manner in which Active Medical can use the systems. As suggested by Turkle (2017) the analysis needs to be done based on the benchmarking method so that the designing methods of the competitors are analysed. Based on the analysis Active Medical can ensure that the application of the information system can help in the development of the organisation. The analysis is done by comparing the costs, materials used and the reliability and stability of the information system.
Requirement: The requirement denotes the materials used for the designing information system. The requirement does not only analyse the materials used but also the response time required for the implementation of the process. At the same time, the response of the communication system also needs to be taken into consideration as this had been one of the reasons for rejecting the use of information system in Active Medical. Therefore, the requirement for the implementation of effective information system in Active Medical requires quality materials as well as the response time of the information system.
Design: As stated by Lehmann and Joseph (2015) the designing of the information system is important, as it requires the analysis of various factors that affect the organisations. In the case of Active Medical, the company need to select the best design effective for implementation. The application of systems development life cycle can help Active Medical to implement the information system. The blueprints and sketches for the development of the system need to be based on the manner in which Active Medical can use the system in an easier manner.
Development: The development of the system need to be done based on its effectiveness and the manner in which it assists the user. In the case of Active Medical, one of the advantages that the company may gain is the fact that since it implies the information system recently, it can gain the latest technology required for the effective use in the organisation (Hollenbeck, Noe & Gerhart, 2018).
Implementation: The implementation of the system need to be done based on the manner in which it can be effective for an organisation. It is necessary that Active Medical gain an advantage in the market by the proper implementation of the information system. According to Vigdor, Ladd and Martinez (2014), implementation is the final phase of the information system that can help an organisation to develop and understand the need for an improved system.
Conclusion
Therefore, it can be concluded that in order to implement effective information system, it is necessary to take into consideration the best application of the system. For this reason, it is necessary that organisations that have a huge deal with customers be analysed so that the effectiveness of the system can be judged. In the case of Active Medical, the implementation of the information system can help the organisation to continue with the satisfaction of the customers. The fact that the organisation does not implement the system provides it with a disadvantage in the industry. The implementation can help Active Medical to ensure that proper development of the company takes place and records about the transactions undertaken by the company can be maintained properly. The advantage provided by the implementation of the information system is enormous and Active Medical can ensure that it can these advantages are utilised full to a proper extent.
Reference
Activemedicalsupplies.com.au. (2018). Retrieved from https://www.activemedicalsupplies.com.au/
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