Design, Execution And Testing Of Online Ticket Booking System

Measurable Organization Value

The organization Virtucon/Globex’s purpose is development of online ticket booking system. This report will contains the design, execution and testing of the proposed system. This will concentrate on the organization value, scope of the project, procedure, risk factor involvement and quality management of the projection (Escobar-Rodríguez and Carvajal-Trujillo, 2014). This E-ticket online booking structure will focus on ensuring that it is secure from various type of frauds, attack and hackers. It will provide user

Measurable Organization Value:-  The main objective of the Virtucon/Globex Scenario is developing the online ticket booking system. The Goal of the system will reducing manual booking organism, and making the ticket booking fast, user friendly and deduction in time delay. This system will contains all details about the ticket booking with schedule and the price for every ticket will be standard price for each booking offers customer fare quote system (Guo, X and et al., 2013). Benefit of the online ticket system:-

• E-ticket system is easier and quick application.
• This will work in centralized network will provide facility to reservation, cancellation and multiple type of enquiry which needs instant and quick booking.
• It will open 24/7 hours for receiving reservation.
• It will commission free with good customer service and helpful in minimizing workload.
• It will save time and cut cost, also provide all the customer data in structure manner in future use.

Area of impact: – By the online ticket booking system impact on customer, the number of internet user and card holder increases (Kumar, Sachan and Mukherjee, 2017). Due to increase in online competition impact on customer loyalty, business and communication strategy. E-ticket system impacts positive on business point of view as financially. By this process company get quickly paid, can up sell add-ons and estimate the demand, which helps in rapid growth of business socially as well financially. The major impact of the E-ticket service will on the operational mechanism like the area of working process will be technically advanced so that will needed skilled and experience people who can operate system effortlessly. On the social ground the impact will need internet access all the time, increases curiosity among social groups lot of fun, quizzes, contest and discussion among members to know about the offers and promotion activities (Laudon and Traver, 2013).

The customer is the most important part of this system, as per their requirement quality and increase in efficiency is bigger motto of the organization. So better and faster value system provide by online ticket booking system project.

     Scope: To complete the project, combination of necessary requirements and objectives known as scope. Project scope is documentation and determination of project need, objective, outcome deadline and budget. It is a part of the planning process.

Scope management plan for online ticket booking system: Scope management plan consist defining booking system, costing, controlling, developing, implementing, monitoring, verifying and changing process for the project (Lusignan and et al, 2013).

• Defining:- This process will evaluate online booking project, goals and future utility such as easy accessibility of  tickets to customer, new technology enhancement etc.
• Costing:-  By considering all shareholders concern, Estimation of  budget  requires for the project accomplishment called as costing og project. This project estimated costing will be like approximately $ 25000.
• Development and implementation: This project is technically advanced so this will  requires technically advance employee who will be responsible for the E-ticket booking software development and implementation.  
• Monitoring and controlling:- In this scope management, project manager will supervise all the   activities, evaluate the ticket booking website performance as per the customer feedback and make changes as per the further requirements.
• The online booking system approach will be increasing online booking instead of manual booking. The major scope will be design a platform for increasing the ticket selling over online platform (Pritchard and PMP, 2014). The other scope will be quality assurance, increase in time efficiency and proper resource management. In the online ticket booking system project manager will need human resources but also requires other resources. The other will hardware and software such as machinery, client server system and the booking system software etc.

 

Figure 1: Work Break down structure

Table 1: Project schedule

WBS	Task Name	Duration	Start	Finish	Predecessors	Resource Names	Cost
1	online ticket booking project	83 days	Thu 21-09-17	Mon 15-01-18			$18,048.00
1.1	concept estimation	12 days	Thu 21-09-17	Fri 06-10-17			$2,560.00
1.1.1	concept	2 days	Thu 21-09-17	Fri 22-09-17		company associate	$160.00
1.1.2	concept goal and vision	3 days	Mon 25-09-17	Wed 27-09-17	3	project manager,company associate	$600.00
1.1.3	understand target customer	3 days	Thu 28-09-17	Mon 02-10-17	4	company associate,project manager	$600.00
1.1.4	identification of competitors	2 days	Tue 03-10-17	Wed 04-10-17	5	project manager,company associate	$400.00
1.1.5	further evaluation and development process	4 days	Tue 03-10-17	Fri 06-10-17	4,5	company associate,project manager	$800.00
1.2	planning of online ticket booking project	21 days	Mon 09-10-17	Mon 06-11-17			$5,768.00
1.2.1	project summary	3 days	Mon 09-10-17	Wed 11-10-17	6,7	company  planner, project manager, team coordinator	$1,200.00
1.2.2	strategic goals of the company	2 days	Thu 12-10-17	Fri 13-10-17	9	company associate, project manager	$400.00
1.2.3	online ticket booking site name	1 day	Mon 16-10-17	Mon 16-10-17	10		$0.00
1.2.4	communication plan	5 days	Mon 16-10-17	Fri 20-10-17	10	project manager, team coordinator	$1,000.00
1.2.5	human resource management plan for like engineers technician	5 days	Tue 17-10-17	Mon 23-10-17	9,11	project manager, team coordinator	$1,000.00
1.2.6	planning of inventory management	6 days	Tue 24-10-17	Tue 31-10-17	12,13	finance planner, hardware[1%],software[1%]	$1,248.00
1.2.7	Feasibility assessment of website	3 days	Wed 01-11-17	Fri 03-11-17	13,14	company associate, finance planner	$600.00
1.2.8	launching date decision	1 day	Mon 06-11-17	Mon 06-11-17	12,15	company associate	$80.00
1.2.9	target customer and competitors	2 days	Mon 16-10-17	Tue 17-10-17	9,10	project manager	$240.00
1.3	operation management for website design	26 days	Tue 07-11-17	Tue 12-12-17			$5,992.00
1.3.1	project scope	3 days	Tue 07-11-17	Thu 09-11-17	16,17	company associate, project manager	$600.00
1.3.2	budget plan	4 days	Fri 10-11-17	Wed 15-11-17	19	project manager	$480.00
1.3.3	allocation of duties to techies	3 days	Thu 16-11-17	Mon 20-11-17	19,20	junior technical assistant, senior technical assistant, software engineer	$480.00
1.3.4	wire frames and architecture of site	4 days	Tue 21-11-17	Fri 24-11-17	21	software[1%], software engineer	$512.00
1.3.5	online site visual design program	4 days	Mon 27-11-17	Thu 30-11-17	21,22	project manager, software engineer	$800.00
1.3.6	online site development	7 days	Mon 27-11-17	Tue 05-12-17	22	senior technical assistant, junior technical assistant, software engineer	$1,120.00
1.3.7	site testing process	8 days	Fri 01-12-17	Tue 12-12-17	23	junior technical assistant, senior technical assistant, software engineer	$1,280.00
1.3.8	legal formalities like copyright ,license	3 days	Wed 06-12-17	Fri 08-12-17	24	finance planner, project manager	$720.00
1.4	Execution process of website	5 days	Wed 13-12-17	Tue 19-12-17			$808.00
1.4.1	launch of online booking system	1 day	Wed 13-12-17	Wed 13-12-17	24,25,26	hardware[1%],software[1%],software engineer	$168.00
1.4.2	maintenance program	4 days	Thu 14-12-17	Tue 19-12-17	28	junior technical assistant, senior technical assistant, software engineer	$640.00
1.5	monitoring and control	83 days	Thu 21-09-17	Mon 15-01-18			$2,920.00
1.5.1	evaluate the website performance	3 days	Wed 20-12-17	Fri 22-12-17	28,29	project manager, team coordinator	$600.00
1.5.2	customer service and feedback	5 days	Mon 25-12-17	Fri 29-12-17	31	project manager, software engineer	$1,000.00
1.5.3	change or error management program	7 days	Mon 01-01-18	Tue 09-01-18	32	senior technical assistant, software engineer	$840.00
1.6	website project closure	4 days	Thu 21-09-17	Tue 26-09-17			$0.00
1.6.1	software report and documentation	4 days	Wed 10-01-18	Mon 15-01-18	33	junior technical assistant, team coordinator	$480.00

 

Figure 2: Network diagram

Figure 3: Gantt chart

  Project Risk Analysis and plan: The online ticket booking project contains multiple risk factor which influence the process of project. As shown in below table at every phase of project management risk involve such as scope, scheduling, resource issue, technology risk and consumer risk. The risk can be manage by proper strategy application such as swot analysis, critical path analysis strategy and etc. By the analysis client server failure, fraud, hacking and other online activity will be harmful for customer as well company. The more the  risk more as lack of communication skill, poor quality performance, lack of inventory, higher rate of market competition, ignorance of role and responsibility and imbalance in finance is the major risk involved in E-ticket booking project  (Sadikoglu and Olcay, 2014). And by proper planning and risk analysis identification frame work it can be fixed.

Risk	Impact	Member	Strategy
Scope risk	Change independency like hardware and software	Company associates	Swot analysis strategy
Scheduling risk	Delay due to planning and scheduling  (Kerzner, 2013)	Team coordinator	Critical path analysis strategy
Resource issue	Availability of funds, Affect Outsource	Project manager, investor	Check list analysis
Technology risk	Website failure and technical error on execution time, Online Fraud, and hacking	Engineer and technicians	Root cause analysis risk management strategy
Consumer  feedback	Quality of the service Not optimum, impact on consumer loyalty	supervisor	Influence diagram

Quality management Plan: the Quality management is the set of policies and procedure follows from planning to execution of project. In the E-ticket online booking system project, manager will focus on the total quality management approach and as per this approach organization needs to focus on every aspect of the project such as cost, time, resources and technology (Mohapatra, 2013). Project manager will focus on reducing the unnecessary cost of the organization. Along with this, company will also complete each and every activity on time. Further it will also focus on appropriate allocation of resources on every activity as per the skills and expertise of personnel. Further, project manager will allocate roles and responsibility as per the skills of team members. Including this, manager will also use latest technology for developing this online ticket booking system, therefore, all these aspects will play important role in managing quality of the project (Bilgihan and et al., 2014).

Conclusion

          Virtucon / Globex Company provides the online ticket booking system project which enable customer to check the ticket availability, pay online. It reduced the manual ticket booking process. It makes easier for customer to get the ticket online instead of standing in long queue.  

References:

Bilgihan, A., Okumus, F., Nusair, K. and Bujisic, M., 2014. Online experiences: flow theory, measuring online customer experience in e-commerce and managerial implications for the lodging industry. Information Technology & Tourism, 14(1), pp.49-71.

Lusignan, S., Morris, L., Hassey, A. and Rafi, I., 2013. Giving patients online access to their records: opportunities, challenges, and scope for service transformation.

Escobar-Rodríguez, T. and Carvajal-Trujillo, E., 2014. Online purchasing tickets for low cost carriers: An application of the unified theory of acceptance and use of technology (UTAUT) model. Tourism Management, 43, pp.70-88.

Guo, X., Ling, L., Yang, C., Li, Z. and Liang, L., 2013. Optimal pricing strategy based on market segmentation for service products using online reservation systems: An application to hotel rooms. International Journal of Hospitality Management, 35, pp.274-281.

Kerzner, H., 2013. Project management: a systems approach to planning, scheduling, and controlling. John Wiley & Sons.

Kumar, R., Sachan, A. and Mukherjee, A., 2017. Qualitative approach to determine user experience of e-government services. Computers in Human Behavior, 71, pp.299-306.

Laudon, K.C. and Traver, C.G., 2013. E-commerce. Pearson.

Mohapatra, S., 2013. E-commerce Strategy. In E-Commerce Strategy (pp. 155-171). Springer US.

Pritchard, C.L. and PMP, P.R., 2014. Risk management: concepts and guidance. CRC Press.

Sadikoglu, E. and Olcay, H., 2014. The effects of total quality management practices on performance and the reasons of and the barriers to TQM practices in Turkey. Advances in Decision Sciences, 2014.