Developing An Information System For A Healthcare Organization: A Systems Analysis And Design

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Problem description: Royal Melbourne Hospital is an Australia based health care organization that has more than five hundred patients under its care. The Royal Melbourne Hospital is maintaining its day to day operations like appoint arranging, attendance tracking and many more through the paper works and spread sheet. This is becoming very difficult for the staff of Royal Melbourne Hospital to maintain proper record and track patient request. This is leading to low quality service and reduction in patient loyalty.

The organization is currently interested in an information system that can be able to hold data and access to data at any time. The system should be able to perform all the back office operations automatically.

System Capabilities: The expected capabilities of the system has been provided below.

i. The system should hold the data for a very long time

ii. The patients must enter login to the system

iii. The staff and doctors can access the system through special computer and id recognition device

iv. The system must be able to perform back office tasks automatically

v. The system should process more than hundred requests in parallel

vi. The system must record the reports of the patient in proper format

vii. It must be able to store files of different extension

viii. The system must be able to provide the patient data to the doctors and patients

ix. The system must have an attendance tracking subsystem

Expected Benefits from System: The following benefits has been expected from the proposed system.

i. The system must provide the opportunity of better patient treatment

ii. The errors in treatment reduced to one percent due to data availability

iii. Much less time in tracking the patient request

iv. Better patient loyalty

v. Increase forty percent efficiency in daily operations

vi. Zero errors in the present data

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Tangible Benefits:

i. Reduction in additional cost in patient concession for mistakes generated from data errors

ii. Attracting new patients

Intangible Benefits:

i. Better patient treatment

ii. Increased patient loyalty

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New patients will come to Royal Melbourne Hospital for the improved care

The operation cost will reduce as the system will do back-office operations

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Bigger, more intricate wellbeing frameworks have demonstrated especially responsive to the presentation of mechanical advancement. This is to some degree on account of their huge human, hierarchical and money related capital, yet additionally their mind boggling administration structures with awesome degrees of progressive system. Accordingly, accessible proof features the significance of senior initiative and lead proficient (or “champion”) bolster, bringing about more prominent proprietorship encompassing execution exercises. The underlying execution can be problematic for hierarchical working and individual methods for acting as staff endeavor to comprehend new work processes. Making extra time accessible to singular clients, for instance, by proactively decreasing workloads amid this day and age as well as presenting the innovation when there are no other real changes in the association, can relieve the danger of unintended outcome.

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The technical risks are as following.

i. High probability that this necessity is difficult to comprehend and actualize due to misty syntactic depiction

ii. Necessities’ progressions happen regularly on account of solid business targets yet it may cause danger generally item conveyance

iii. Notes and suppositions in necessities contain notes and presumptions which may bring about growing incorrectly usefulness

iv. Unseemly portrayal of necessities contains pseudo-code, references to different records or prerequisites, and so on which may diminish its understandability from semantic perspective

v. Untraceable prerequisites has broad coupling with different necessities which may make it powerless towards external elements. Late changes of this prerequisites is profoundly likely

vi. Various “wishes” in one necessity contains numerous solicitations which may make it hard to create and test

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So as to minimize expenses, the workplace will be on a work from home premise. The software engineers will approach free incorporated improvement situations (IDEs) that help Java, HTML, CSS, Javascript and a virtual MySQL server. They will be enlisted and ready to get to a typical git store. Each colleague will have an assigned work telephone number and email for correspondence and furthermore be enrolled on Slack and Skype with the last being introduced on their workstations.

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The programming will be isolated into singular errands in gatherings between the venture chief and two software engineers. The senior software engineer ought to be viewed as the consultative specialist in relegating the work. Once the senior software engineer has organized the assignments, they are then ready to designate segments of work to the lesser developer as needed.The thought is that the senior developer will chip away at the primary rationale behind the frameworks, while the lesser developer will give a supporting part. Specific care should be taken by the senior developer in the correspondence over the product engineering and between various subystems.

Test-driven improvement (TDD) will frame the reason for all programming undertakings. This implies unit tests will be composed before the code to take out time spent investigating. When tests are passed, code can be refactored as important with the goal that the code stays brief all through the length of the undertaking. With a specific end goal to counteract predisposition in testing, every developer will check the other’s work after specific modules have been finished. This should be possible by the programming making their own particular tests and testing the other developer’s code through them.

The meeting minutes, criticism and plan determination will all be put away on Slack for simple survey. The venture supervisor will be in charge of staying up with the latest and guaranteeing that the group is on track. Casual Skype session will be held once every two days and the aftereffects of those additionally recorded on Slack. The undertaking supervisor will likewise send bi-week after week messages to the Luminscape officials to impart the task’s advance.

Code will be submitted onto a git store which naturally sends a caution on the group’s Slack channel. A strategy of making confers routinely and regularly will be supported, especially after effective testing. As has been specified, the test-driven advancement will assist guarantee bugs are kept to a base, with any vital troubleshooting apportioned time.

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Usability: The system can be used by the users from the very first day. The navigation and use of the system will be similar to well-known applications. The users can learn the use of the system with three days.

Reliability: The system is very reliable and effective. The users can get the assistance of the system whenever needed. The system can be trusted in maintaining the back-office processes. The system should be used at all times of need.

Correctness: The applications and software that will be used in the system will be very powerful. Those applications can does all the meaningful processes correctly. The system will be calculating the patient invoice, due payment, appoint date suggest and many more.

Durability: The system is very strong and will not fail very easily. The average time of system failure can be estimated as 4 years. The system cannot be damaged completely. The database of the system will be managed through a separate subsystem so that any cyber attack cannot access database.

Security: Authentication of User is required so as to keep any malevolent or unintended control of the configurable items. Administrators will have enlisted usernames and passwords. The CMS will utilize HTTPS to guarantee that the customer and server correspondence is secured against being perused or altered by an outsider.

Interface: The interface of the system will serve as the interaction medium between the user and system. The user interface components will depend on the purpose of the section and user requirement.

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The questionnaire asked to the receptionist are as following.

i. What kind of facility is required to support business more?

ii. What kind of data is required most to start major operations?

iii. Which is accessed most?

iv. Is every query of patient is solved?

v. If it does then does it happen in time?

vi. What should not be in the system?

vii. Which data you want to access?

viii. What modification do you think is required to enhance patient service

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Registration: The patient will register into the system. The system will store personal and account information. The system will provide an id and password at the end of registration.

Request for Doctor: The patient will request to visit a doctor. The system will check for doctors that are available and make an appointment.

Patient health record: The patient health record can be seen by doctors and patients only.

Patient Appointment: The receptionist can see which patient has appointment with which doctor.

Doctor Attendance: The receptionist can access the record of present doctors regarding a day.

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The system will be used by three users, has been visualized as the actors of the Use Case. Only the receptionist can access the attendance of all the doctors along with the appointment of the patients. The patient have to register into the system and login to request for doctor. Both doctor and patient can access the health record of patient.

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The activity diagram visualizes the process of setting an appointment with the doctor. The patient request for doctor. The system checks if the any of the mentioned doctors in the mentioned specialist type is available or not. If doctor is available, then the system asks for a date. The system searches available doctors on that date. The system finalizes the appointment and send an notification with appointment details to the patient.

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The sequence shows that the request the doctor to the system. The system retrieve data from the database regarding the customer authorization. If the patient is new then patient will register. Then the patient enter date and appointment is set.

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The creation condition will be arranged of different equipment and programming segments. As delineated in the abnormal states programming engineering chart, the framework requires a database server, an application server and a web server. The web server has the site and a stored duplicate of the Joomla CMS and database. Refreshing these reserved duplicates will be performed by means of the in-house application server.

The product parts of the framework depend on the Simple Object Access Protocol (SOAP) cooperation standard. Extensible Markup Language (XML) records will be sent between the web benefit and the frontend (regardless of whether the site or the CMS proofreader). Cleanser calls will be made by the PHP code behind. Calls to the database will be made utilizing MySQL questions through PHP classes. Luminscape should buy and put in new database and application servers. The web server is given by ausweb.com facilitating. Gatherings will be directed with the I.T. director to guarantee every specialized detail are clung to. The sending of the framework is required to happen with insignificant interruption because of the way that the framework takes into account a completely new retail item run which is as yet being created. This is rather than integrating the databases with the current business run. The organization in this way, will normally take a more straightforward course. This implies the establishment of the new framework will be rapidly made operational without shutting off more seasoned frameworks.

The information required once the framework begins is to be acquired from the MySQL database and served on another database server. This implies existing databases won’t should be reused, nor will the replicating and changing over of information from old databases need to occur. Despite the fact that it could be conceivable to utilize a portion of the normal item things from the business run databases, the work required in change would be outlandishly more prominent than manual information section for this situation. Since the retail items themselves have not been finished, the heft of the information section work will be performed inside the CMS manager in any case. The forming framework to be utilized through advancement will be Git.

This is a free appropriated source code control framework. It permits the capacity of source code records in an archive, includes checking methodology and executes software engineer verification. On the off chance that a software engineer wishes to roll out an improvement to the ace source code, they can make a branch for a working duplicate and consolidation it back onto the ace when wanted. This keeps any significant issues from being erroneously spared and furthermore implies that numerous developers won’t have the capacity to refresh a similar record simultaneously. Regardless of the possibility that an issue happens that is unworkable in the present source code, the developer can return to a prior record.

The real form control of the framework itself will be attempted with alpha, beta and creation discharge stages. Any further updates will appear as a support discharge. Mistakes or change solicitations can be influenced by means of to telephone or email correspondence. Luminscape utilizes SharePoint intranet usefulness and prompts that reports can be made to the I.T. supervisor who would then be able to look for work tickets for any progressions to be actualized.