Let the private tourist business which is to be built along a major Australian highway, where all age groups including children, teenage, adult and senior citizens can come and enjoy is the ‘Water Park’ project. This business can attract minimum 200,000 tourists per year.
Since the project site is near to highway, so proper road network is available and no investment for the special road facility is required
Proper source of water is also available for the water park project
All the devices required for the upgrading the native system are available at local market and no extra cost need to be incurred for its transportation
All the information related to site can be updated by technicians from own mobile or tablets provided with proper access management system
There is an existing water park along the highway in Australia. It’s been commissioned long back so its information system are not up to the mark and all necessary modern days information are not been able to provide to all its stakeholders. There are many issues being faced by the management like:
They are unable to provide proper information of the parks to the users or customer’s mobile or laptop due to the compatibility issue with their existing system.
They are even unable to get update on the number of visitors already visited the site
They are unable to track all the issues which are being generated at site and the technicians need to update the issues manually
They had to invest a lot to print the colorful maps of the site and broachers for its publications an distribution of proper information
They are unable to provide the major safety information which is required for the proper safety management at site is the number of visitors and the own staff present at site at a time to take proper action whenever required in case of any incident.
Looking at the above issues and the background of the condition, the management need to do a lot else there can be fine and even threat of closing the site. Serious efforts are required to be considered for the rectification and proper running of the business. The scope of the project can be summarized as:
Proper registration of users: the new system need to ask for the proper registration of the users in the system before they can excess the site
Compatible: the system needs to be compatible with the devices like mobile phones, tablets, laptops, printers etc. for providing proper access to the users and the technicians for updating the data or issues from the site itself and prevent from time loss
Financial modeling: can be done automatically by the system and it must produce the financial data regarding the daily transactions and the cash reserve for the day an also store the data for proper calculation.
Manpower status: also required to be presented by the system, so that it can provide data related to the present and absent of the staffs and it can calculate the wages an also provide data regarding the absenteeism trend and even help in generating report on the requirement of additional manpower for the proper management of site
Interfaces: the system must provide the interface related information like the number of visitors and the staff present at a time inside the site premises, expedite the entry of visitors to get entry inside and avoid long queues at ticket counters by providing pre-booking system through web.
Safety: number of visitors already visited the site along with the CCTV recordings to provide proper information regarding the visitors.
The outcome of the project is required to solve all the pains of the management and save the site from being closed due to safety issue and a temporary solution to the problem shall be provided. The outcome can be summarized as:
User friendly system: the new system developed as per below schedule (refer figure number 3) should be always user friendly so that all can access it properly and study more related to the details of the different facilities inside the park
Attract more visitors: the developed system must also be so attractive and loaded with colorful pictures to attract more visitors and the generation of revenue
Provide quick on-line booking system: on-line booking of the tickets required to enter the site must be available so that the customer can book in advance and the system must also show the balance number of tickets for the particular time of entry for providing exact information and ease of the visitors
Produce quick MIS reports: the system shall also produce the management information reports as per desired format according to the data entered in the system
Produce financial models easily: the system shall be capable of developing auto generated financial models as a part of the MIS reports which can be generated at any desired interval
Produce HR requirements on-line: shall also produce the manpower status and the other administrative data on its own
Schedule activities automatically: all the balance activities should be scheduled according to the input data and the available time for the show
Provide all customers interface information: all the transaction related data must be preserved on-line and in case of any cancellations, the money should automatically reverts back to the user’s account
Reduce cost of printing: new device should reduce the cost of printing too
To complete the project as per desired requirement, various resources are required. Few can be taken from the internal source available with the management and few outside resources are also required to be employed or they can be outsourced too. The different resources required are:
Ticket counter specialist
Staff of the park to provide their daily experiences and the issues they face
Administrative person to provide the HR requirements need to be consulted
Consultant for developing the system
Experts for the proper supervision of the work
Customers, for providing their feedback of the facilities as end user
All devices like laptops, desktops, mobile phones, tablets for the user or staff of the park for maintain proper data at every stage to which shall help in generating desired data
The specialized machine required to count the number of persons entering the site as a temporary measure. This is required to be procured and installed within 90 days as per the safety issue.
WBS is the initial stage of developing a schedule by covering the overall scope of work in the form of hierarchical structure (Workbreakdownstructure, 2017). The WBS developed is attached below:
|
WBS |
Task Name |
|
1 |
IS at Water Park at Australia |
|
1.1 |
Initiation |
|
1.2 |
Planning |
|
1.3 |
Execution |
|
1.3.1 |
Design |
|
1.3.2 |
Procure devices (laptops, tablets, mobile phones etc.) |
|
1.3.3 |
Install |
|
1.3.4 |
Implement |
|
1.4 |
Closing |
Figure 1: WBS
The milestones are the events which do not have any duration, but can show the start or completion of whole project or its stages. The lists of milestones are:
|
WBS |
Task Name |
Duration |
Start |
Finish |
Total Slack |
|
1 |
IS at Water Park at Australia |
102 days |
Mon 9/4/17 |
Tue 1/23/18 |
0 days |
|
1.2 |
Planning |
15 days |
Wed 9/20/17 |
Wed 10/11/17 |
0 days |
|
1.2.1 |
Start of Planning activities |
0 days |
Wed 9/20/17 |
Wed 9/20/17 |
0 days |
|
1.3 |
Execution |
75 days |
Wed 9/27/17 |
Wed 1/10/18 |
0 days |
|
1.3.1 |
Start of Execution Stage |
0 days |
Wed 9/27/17 |
Wed 9/27/17 |
3 days |
|
1.3.5 |
Implement |
5 days |
Thu 1/4/18 |
Wed 1/10/18 |
0 days |
|
1.3.5.2 |
Completion of Execution Stage |
0 days |
Wed 1/10/18 |
Wed 1/10/18 |
0 days |
|
1.4 |
Closing |
10 days |
Wed 1/10/18 |
Tue 1/23/18 |
0 days |
|
1.4.4 |
Completion of the project IS at Water Park |
0 days |
Tue 1/23/18 |
Tue 1/23/18 |
0 days |
Figure 2: Milestones
The Schedule: the overall schedule developed by providing proper relationships between the activities under the WBS assigned above is:
After developing the schedule by providing proper duration of activities and the relationship between them, we could develop the schedule with start date on Sep 4, 2017 and the end date on Jan 23, 2018, with 102 net working days; this excludes the weekends.
The activities which fall in the critical path of the project are shown in red colored bars. So we can observer that there are many critical activities except two activities ‘Design the IS’, ‘Finalize the design criteria to select the devices’ and a milestone ‘Start of Execution Stage’, but in all the cases the slack is of three days only.
So the time schedule for the project is very tight and must be controlled at every step to prevent from overrun.
To overcome the issue of maintaining the number of visitors entering the site proper handset with counting machine need to be installed, cost of printing the maps extra printer is required to be purchased, for providing proper facility management and to resolve the safety issue extra few laptops and mobiles are required to be purchased at site the below cost are required to be incurred. The cost estimates are:
Cost of devices:
Laptops = $ 1500 x 5 Nos. = $ 7,500
Mobile / Tablet = $ 300 x 10 Nos. = $ 3,000
Printers = $ 1500 x 2 Nos. = $ 3,000
Other Machines = $ 11,500_
Total cost of devices = $ 25,000_
Maintenance of devices:
Maintenance cost of the system = $ 150 / month = $ 1,800
Total cost of maintenance = $ 1,800
Reduction in cost of printing = $ 50 / month = $ 600
Infrastructure will support more visitors = $ 7,000
Relief from fine due to safety issue = $ 3,000_
Total benefits = $ 10,600
Now according to the factors developed above, the cost analysis can be done and the analysis is attached below (refer table no. 1). The obtained results are good enough to invest in the project (MindTools, 2017). The net present value (NPV) is $ 6,533, the return on investment is also positive 20.77 %, with a payback period of 3.26 years after the start of project IS for water park.
Table 1: Cost Benefit analysis of the project
So now it can be recommended from the developed project plan, the schedule requirement for developing the system need to be controlled properly to avoid any delay but at the same time the cost benefit is good enough. The systems developed with all the scope covered are definitely going to meet the requirements and increases the customer’s satisfaction as well as prevent the management from such pains.
Conclusion
On the basis of the above report, it can be concluded that the new system which is required to be developed to prevent from the closure of the site and moreover provide the ease of doing business for all the franchisee is very much required. All the scope requirements and the project objectives can be met within the above discussed time schedule of around 5 months. But the temporary solution needs to be provided with 90 days. Moreover, the cost benefit analysis has shown positive results for investing in the project too.
References
MindTools, 2017. Cost-Benefit Analysis: Deciding, Quantitatively, Whether to Go Ahead. [Online] Available at: https://www.mindtools.com/pages/article/newTED_08.htm [Accessed 29 August 2017].
Workbreakdownstructure, 2017. Work Breakdown Structure (WBS). [Online] Available at: https://www.workbreakdownstructure.com/ [Accessed 29 August 2017].
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