Discuss about the Corporate Hospitality?
This study focus on the variety of skills that an employee should possess in order to sustain in the organization. It is important to make effort in working as a team without any conflict that will help in smooth functioning of the business enterprise (Mintrom and Salisbury, 2014). Every organization should believe in transparent communication where employees feel free to express their views and opinions so that there is healthy relationship between the employees and the management.
Every individual should analyze the positive skills that they are good at that will help them to work effectively in an organization and some of the skills are demonstrated under with proper justification:
People skills:
Teamwork- Employees working in an organization should always show interest in co coordinating with fellow team mates in order to share the goals (Barrena-Martínez et al. 2013). The main aim is to believe in flexibility and support other people’s performance as well in order to achieve the best of results.
Interpersonal- It is important to build a cordial relationship with all team members so that there is comfort in working in an organization.
Oral communication- Verbal communication is important with other people, which include expressing the views and opinions in order to make others understand (Baudrillard and Violeau, 2012). It is also helpful in providing with accurate information in way of presentation or acting as a true spokesperson.
Written communication- It is important to convey the thought process in written scripts in a concise manner (Mackenzie and Peters, 2014). The written part should contain arguments of various readers and the recommendations therein in a clear manner.
Leadership- Leadership skills includes taking control over in an effective team. It should encourage carrying out the designed task so that individual as well as organizational goal are received (Galegher, Kraut and Egido, 2014)..
Self reliance skills:
Self awareness- It is all about understanding own strength and making efforts to increase it at an individual level.
Time management- It is important to make a check list of work and rate them according to latest priority so that all tasks can be done at once.
Networking- Maintaining contacts with clients are important because that will help in future commitments.
Generalist skills:
Numerical ability- The ability to handle with the numbers is essential that includes providing with essential statistical data in an accurate manner.
Problem solving- Employees should able to analyze the problems and come up with strategic decisions on the basis of relevant data (Martínez et al. 2013). It is important to come up with alternative solutions if required for a specified problem.
Commitment- Enthusiasm should be present in getting indulge in any kind of work because that will interest people to work more.
Computer literacy- With the increased changed in technology pattern, it is essential to learn to accept the change as desired.
Commercial Awareness- A thorough understanding is required that includes, goals of the organization, market position as well as future direction.
Every employees working in an organization is designed with a specific role so that there is interaction within the team members. But, there often a problem occurs at an individual level that can be solved by the leaders in the following ways:
Transparent communication will encourage the employees to express their views and opinions freely to the leaders (Wang, 2014). From the point of view of leaders, they find it difficult to get into the root cause of any problem so, this type of communication can help the employees to speak up freely in a timely manner. Employees should build trust in the leaders so that they can come with their problems and feel safe that their problems will not be revealed as well as it is in safe hands. After listening to all the issues, the leaders gather up the relevant information with all other team mates and come up with a solution that will benefit the employees as well as organization (Broadbent, 2013). A healthy and safe environment will always be beneficial in order to work in an effective manner because they have trust in the management that their problems will be taken care off.
Open minded people– In an organization, all types of people are present so it is found that open minded people are risk takers whereas closed minded people unnecessary involve in issue that are least important (Singal, 2014). Open minded people can easily tackle a situation because they do not believe in lengthening a particular matter and wants to work upon the solution part rather being cribbing and crying. Closed minded people make effort to exaggerate any situation or problem so that they get noticed as an important person that is not required basically in the corporate life. Problem will arise in any organization, the main point is to solve it and move on rather than increasing it without proper necessity.
Strong fundamental strategy- Change of any kind is possible if only a proper strategy is maintained because that will help in creation of a basic framework. Leaders who are effective by nature are good at appointing right job for right people with the available resources. Basically, they prepare an effective action plan in advance that focuses on the problem solving strategies on the basis of utilizing the strengths (Xiao, O’Neill and Mattila, 2012). In any organization, problem solving is the integral part and this will help in growth as well as opportunity.
Proper communication is required regarding the clear goals as well as expectations of the employees. Most of the employees are curious to know about the company’s future plans, so management should inform them with the change and innovative practices so that they too feel their importance in working in an organization.
Sharing information with the employees in matters relating company’s growth is important because that will make them realize their worth. The numbers can also be shared so that a trust factor can be built. It’s not necessary that only good news can communicated, rather bad news can also be informed in a strategic manner.
Open communication is a better option because here employees feel free to express their views as well as opinions to the management (De Souza and Pai, 2013). This includes feedback session, team meetings, as well as keeping box for suggestion purpose. Efforts should be made to take the viewpoint of the employees into consideration because by this they will be interested more in the growth of the business enterprise.
Communication should be from both end and any delay regarding any news can badly impact the employee engagement. Therefore, any news regarding the company should be addressed before hand so that no issues take place in the near future (West, 2012).
An effective change can be brought if the employees are aware of the values, ethics as well as organizational effectiveness as they are obliged to understand the place where they are working. Employees show interest in having a perfect knowledge about the product that they have to sell as well as the reputation that the company carries on.
Culture plays an important role in an organization and if a positive culture is provided to the employees, they feel free to ask any doubt to their ultimate senior (Grunig, 2013).
Staff members should be given full freedom to tell the stories of their own. This means to come up with strategies that according to them can be beneficial in the long run.
Trust is something without which any organization cannot run. Building of trust between employees as well as management is essential because employees follow the leaders in bad times and go to them to get the solution (Petty and Cacioppo, 2012).
The company should make ways to understand the grievances of the employees and a concern is required by way of social media.
Change directly is connected with the term innovation and employees always wants better way to prove themselves.
A strong team culture is important whereby each and every team members feel free to interact with one another.
Feedback plays an essential part because it helps in getting an overall review from the employees and their problems can also be understood.
Encouragement should be provided if the employee work hard towards the growth of the organization as well as recognition of any kind.
Change can be brought if each and every employee in a team has the sense of responsibility towards their work.
It is well known that employees get encouraged if their work is recognized and they get the extra benefits in way of incentives. Both financial as well as non financial requirement should be encouraged because it adds to the value of the entire organization.
At the end of the study, it was noticed that for an organization to remain success, it should encourage its employees to work hard. The reason for the success lies between hard work and motivation by the employees to work for the organization and become an asset to the same. Several skills are required in order to sustain in the organization and efforts should be made to enhance it for better future.
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Broadbent, D. E. (2013). Perception and communication. Elsevier.
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De Souza, C. A. M., and Pai, M. S. (2013). Corporate Social Responsibility: A Study of the Hospitality Industry in Goa. Prabandhan: Indian Journal of Management, 6(8), 5-13.
Galegher, J., Kraut, R. E., and Egido, C. (2014). Intellectual teamwork: Social and technological foundations of cooperative work. Psychology Press.
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Singal, M. (2014). Corporate social responsibility in the hospitality and tourism industry: Do family control and financial condition matter?. International Journal of Hospitality Management, 36, 81-89.
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Xiao, Q., O’Neill, J. W., and Mattila, A. S. (2012). The role of hotel owners: the influence of corporate strategies on hotel performance. International Journal of Contemporary Hospitality Management, 24(1), 122-139.
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