Dorfman Pacific faced a problem within their organization with their order picking process, which was paper-based. This process method does not maintain the huge number of orders from J. C. Penney and Wal-Mart during seasonal peaks (Laudon & Laudon, 2009).
Refining the present organizational methods, additional training of the order pickers, or an information systems analysis are possible alternative solutions.
Other possible solutions would be to install a new management system for the warehouse with wireless capabilities, which will increase the capability to sort through shipping and warehouse data, and modify the existing enterprise resource planning (ERP) system.
A feasibility study to select the best solution will help decide whether the alternative solutions are organizationally or technically and practical or feasible financially.
Dorfman Pacific needed to reduce labor costs, and create an efficient way to pick products with a minimum error rate. The best solution would be to modify the existing ERP system and install a new warehouse management system with wireless capabilities (Laudon & Laudon, 2009). Systems design will create detailed design specification to implement the solution. Hardware selection includes adding 15 wireless access points, replacing old networking cables and switches, bar coding equipment, wireless scanning devices, and computers on forklifts.
Include a new warehouse management system from HighJump Software complete with wireless capabilities, and integration software and thoroughly test the system to ensure it produces the correct results (Laudon & Laudon, 2009). Dorfman Pacific used prototyping method to determine where the most capable wireless access points were located, and an application software package method to build its wireless warehouse system (Laudon & Laudon, 2009). To model and design the proposed system, I would suggest using structured methodologies because each step builds on the previous one with these systematic techniques.
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