Recall your experiences in your current of past work environment. What happened when a manager used a good strategy to decide something significant and effectively planned, prepared, directed, and controlled the effort? 200 wordQuestion 1Leaders involve employees in the process of improving guest service through __________ and __________.Question 2Guest services are __________, which means that they cannot be test-driven before experiencing.Question 3In the hospitality industry, the term __________ is preferred over customer.Question 4A key objective in the service equation is to encourage guest __________.Question 5__________ is/are a unique challenge to the management of hospitality products and services, affecting the return on investment (ROI).Question 6What are the five requirements to achieve success in service? Give an example of how you as a hospitality manager could achieve each of these five requirements. Your response should be at least 200 words in length.Question 7Describe how the hotel market has been affected by changes in consumer expectations. Your response should be at least 200 words in length.
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