E-Commerce Initiative At The Gift Shop: Work Plan, Team Development Plan, And More

Project 1

1. For the work to be allocated and to ensure resource availability, the store manager will need to consult the Store Keeper and the IT Support Officer. This is because the store keeper will be able to provide an understanding on the resources and changes required to ensure that shipping, storage and pickup arrangements of the organization are compliant to e-commerce activities. The IT support officer will be able to provide an understanding on the resources required to update the organization’s website and select an appropriate platform for e-commerce activities respectively.

Employee name	Role/Position	Highest level qualification attained Save Time On Research and Writing Hire a Pro to Write You a 100% Plagiarism-Free Paper. Get My Paper	Current work profile	Proposed revised work profile (with at least three new tasks)
Robert Day	Accounts and Payroll Officer	Diploma of Accounting	· Bookkeeping · Payroll processing · Preparing and issuing client invoices · Making journal entries	Set up methods of payment for e-commerce platform, Set order fulfilment for receiving and delivering products, manage accounting and inventory.
Dylan Knight	Customer service representative	Certificate IV in Retail Management	· Use Point-of-sale technology to complete and process orders · Work as a team with others, offering guidance and support as well as delegating tasks	Update store policies on checkout page, Include FAQs and products pages, Add catalogues for products alongwith descriptions and photographs
Samantha Davey	Receptionist	Certificate IV in Business	· Answering phone calls and queries · Recording incoming and outgoing mails/ orders · Scheduling appointments · Formatting and preparing documents	Set order fulfilment for receiving and delivering products, Update current information on website, Select e-commerce platforms
Ming Wei	Store Keeper	Certificate IV in Warehousing Operations	· Maintain receipts, records, and withdrawals of the stockroom · Receive, unload, and shelve supplies · Inspect deliveries for damage or discrepancies · Confirm proper stock levels and maintain inventory control · Coordinate the movement of equipment, and necessary minor repairs	Set settings for shipping, Establish order fulfilment for receiving and delivering goods, Include store policies to the checkout page
Fawad Khan	IT Support Officer	Diploma of IT Diploma of Website Development	· Trouble shooting IT issues for team members · Responsible for data storage, back up and security. · Maintaining customer databases and records	Select and search for e-commerce platforms, Set up settings for payment, Include FAQs and product pages

This allocation is efficient and will help with the cash flow by ensuring that customers are able to conveniently access and use the company’s e-commerce platform – resulting in greater purchases and sales.
It will also benefit the company’s image by demonstrating to customers that the organization complies with Covid-19 protocols and provides shopping experiences which are smart and convenient.
It will save costs by reducing the expenditures required for managing traditional physical stores.
The team members have knowledge on payment, shipping and communication processes which are useful to ensuring customer satisfaction which are important to the tasks of this initiative.
Allocation will also fulfil the preferred goals of this project by ensuring that each essential component of the e-commerce activity – such as shipping, storage, product delivery and sales – are interlinked and managed by skilled employees with considerable experience.
Benefits of assigning this task to existing persons will ensure that the new technology or practices implemented are compliant to the strategic direction and values of the company.

Work Plan
Project Title: E-Commerce Initiative at the Gift Shop
Key Result Area: Development of an E-commerce Store
Outcome/s: Establish an e-commerce store which is updated with all relevant customer relationship management, payment, shipping and accounts policies of the organization.
Task/Activity	Key Performance Indicator (KPI)	Date of completion/ review	Team members	Resources needed
Select an ecommerce platform	Selecting a platform which is relevant to company policies	Within the next 12 months	· Fawad Khan · Samantha Davey	· Internet, Computer · E-commerce platforms
Prepare product catalogues with descriptions and photographs	Ensure that catalogues, descriptions and photographs are updated for all products in the company website	Within the next 12 months	· Dylan Knight	Internet, Computer Product research
Manage inventory and accounting	Ensure that all website transactions are updated in the company’s accounts	Within the next 12 months	Robert Day	Internet, computer Company accounts and record books
Add product pages, FAQs page	Ensure that the company’s e-commerce website are updated with FAQs and pages of all products	Within the next 12 months	· Dylan Knight · Fawad Khan	Internet, Computer Product research
Add store policies to the checkout page	Ensure that all store policies are included in the checkout page	Within the next 12 months	Min Wei	Internet, Computer Updated documents of store policies
Set up shipping settings	Ensure that shipping requirements are compliant to the e-commerce activities	Within the next 12 months	Min Wei	Internet, computer Updated shipping policies
Set up payment methods	Ensure that the webpage is updated with multiple forms of payment as per customer needs	Within the next 12 months	Fawad Khan Robert Day	Internet, computer Infrastructure for online payment
Set up a local and curb side pickup arrangements	Ensure the establishment of local pickup and curb arrangements to comply with e-commerce orders	Within the next 12 months	Robert Day	Infrastructure for curb and local pickup arrangements
Set up order fulfilment – the steps involved in receiving, processing and delivering orders to end customers.	Ensure that the page is update with all steps required for ordering goods	Within the next 12 months	Samantha Davey	Internet, computer IT infrastructure

5. Three codes of conduct that would be applicable are: maintaining privacy and confidentiality, complying with WHS practices and being punctual. This is because customers prefer online services which are prompt, safe and keep their data secure. The standards of performance which would be applicable are: customer service standards, team interaction and cost minimization. This will ensure that all e-commerce services are well coordinated and cost effective.

6. Three legislative acts which are applicable to this project are: the Work Health and Safety Act 2011, Fair Work Act 2009, and Privacy Act 2008. Three company policies which are applicable to this project are: customer relationship management policy, induction and training policy and data protection and privacy policy.

7. The General Retail Industry Award is applicable for this project and organization.

The following script can be used by the Store Manager, during the role play meeting with the CEO: “Good morning Sir/Ma’am, as discussed, I am here today to present the work plan based on which we will establish our e-commerce initiative successfully. I understand that this initiative has to be undertaken with respect to issues such as the Covid-19 pandemic and new customer preferences towards digitalization. As per the work plan, I have allocated work and resources to each of the departments under me so as to ensure that the company page is updated with shipping, payment and product details. This allocation is efficient and will help with the cash flow by ensuring that customers are able to conveniently access and use the company’s e-commerce platform – resulting in greater purchases and sales. The standards of performance which would be applicable are: customer service standards, team interaction and cost minimization. This will ensure that all e-commerce services are well coordinated and cost effective. I request you to provide me your valuable feedback and approval for the same.”

Part A

Team Development Plan
Current workforce profile	Revised work profile requirements (student to complete this section)
Employee name	Current work profile	Current skills / performance assessment	Proposed revised work profile	Development Needs	Development Actions	Resources required / Costs	Time period
Robert Day	· Bookkeeping · Payroll processing · Preparing and issuing client invoices · Making journal entries	· Experienced in MYOB accounting software · Not confident of how to integrate · ecommerce platform with MYOB	Set up methods of payment for e-commerce platform, Set order fulfilment for receiving and delivering products, manage accounting and inventory.	Need to gain an understanding of working with e-commerce platforms	Provide courses on ecommerce management	Certificate of E-Commerce (Online) – Fees -$499	2 weeks
Dylan Knight	· Use Point-of-sale technology to complete and process orders · Work as a team with others, offering guidance and support as well as delegating tasks	· Has not worked with ecommerce platforms ·	Update store policies on checkout page, Include FAQs and products pages, Add product catalogues with descriptions and photographs	Need to gain photograph skills to demonstrate attractive product photograph on the website.	Provide courses on photography for retail products	Media and photography short course (Online) Fees-$400	2 weeks
Samantha Davey	· Answering phone calls and queries · Recording incoming and outgoing mails/ orders · Scheduling appointments · Formatting and preparing documents	· Good telephone skills · Excellent oral communication skills · Has good photography skills · Good eye for detail · Eager to learn new things and take new responsibilities	Set order fulfilment for receiving and delivering products, Update current information on website, Select e-commerce platforms	Need to gain an understanding of working with e-commerce platforms	Provide courses on ecommerce management	Certificate of E-Commerce (Online) – Fees -$499	2 weeks
Ming Wei	· Maintain receipts, records, and withdrawals of the stockroom · Receive, unload, and shelve supplies · Inspect deliveries for damage or discrepancies · Confirm proper stock levels and maintain inventory control · Coordinate the movement of equipment, and necessary minor repairs	· Willing worker · Has database management skills	Set shipping settings, Establish order fulfilment for receiving and delivering goods, Include store policies to the checkout page	Need to gain an understanding of working with e-commerce platforms	Provide courses on ecommerce management	Certificate of E-Commerce (Online) – Fees -$499	2 weeks
Fawad Khan	· Trouble shooting IT issues for team members · Responsible for data storage, back up and security. · Maintaining customer databases and records	· Excellent IT skills · Some experience with developing e-commerce web sites and apps	Select e-commerce platform, Set up settings for payment, Include FAQs and product pages	Need to gain an understanding of working with e-commerce platforms	Provide courses on ecommerce management	Certificate of E-Commerce (Online) – Fees -$499	2 weeks

Employee name	Role/Position	Highest level qualification attained	Current work profile	Proposed revised work profile (with at least three new tasks)
Robert Day	Accounts and Payroll Officer	Diploma of Accounting	·Bookkeeping ·Payroll processing ·Preparing and issuing client invoices ·Making journal entries	Set up methods of payment for e-commerce platform, Set order fulfilment for receiving and delivering products, manage accounting and inventory.
Dylan Knight	Customer service representative	Certificate IV in Retail Management	·Use Point-of-sale technology to complete and process orders ·Work as a team with others, offering guidance and support as well as delegating tasks	Update store policies on checkout page, Include FAQs and products pages, Add product catalogues with descriptions and photographs
Samantha Davey	Receptionist	Certificate IV in Business	·Answering phone calls and queries ·Recording incoming and outgoing mails/ orders ·Scheduling appointments ·Formatting and preparing documents	Set order fulfilment for receiving and delivering products, Update current information on website, Select e-commerce platforms
Ming Wei	Store Keeper	Certificate IV in Warehousing Operations	·Maintain receipts, records, and withdrawals of the stockroom ·Receive, unload, and shelve supplies ·Inspect deliveries for damage or discrepancies ·Confirm proper stock levels and maintain inventory control ·Coordinate the movement of equipment, and necessary minor repairs	Set shipping settings, Establish order fulfilment for receiving and delivering goods, Include store policies to the checkout page
Fawad Khan	IT Support Officer	Diploma of IT Diploma of Website Development	·Trouble shooting IT issues for team members ·Responsible for data storage, back up and security. ·Maintaining customer databases and records	Select e-commerce platform, Set up settings for payment, Include FQs and product pages

Work Plan
Project Title: E-Commerce Initiative at the Gift Shop
Key Result Area: Development of an E-commerce Store
Outcome/s: Establish an e-commerce store which is updated with all relevant customer relationship management, payment, shipping and accounts policies of the organization.
Task/Activity	Key Performance Indicator (KPI)	Date of completion/ review	Team members	Resources needed
Review existing website to make sure the information is current	There are no errors in the website	A suitable date within a week of starting	·Dylan Knight ·Samantha Davey	·Team members ·Computers/Internet
Select an ecommerce platform	Selecting a platform which is relevant to company policies	Within the next 12 months	·Fawad Khan ·Samantha Davey	·Internet, Computer ·E-commerce platforms
Prepare product catalogues with descriptions and photographs	Ensure that catalogues, descriptions and photographs are updated for all products in the company website	Within the next 12 months	·Dylan Knight	·Internet, Computer ·Product research
Manage inventory and accounting	Ensure that all website transactions are updated in the company’s accounts	Within the next 12 months	·Robert Day	·Internet, computer ·Company accounts and record books
Add product pages, FAQs page	Ensure that the company’s e-commerce website are updated with FAQs and pages of all products	Within the next 12 months	·Dylan Knight ·Fawad Khan	·Internet, Computer ·Product research
Add store policies to the checkout page	Ensure that all store policies are included in the checkout page	Within the next 12 months	·Min Wei	·Internet, Computer ·Updated documents of store policies
Set up shipping settings	Ensure that shipping requirements are compliant to the e-commerce activities	Within the next 12 months	·Min Wei	·Internet, computer ·Updated shipping policies
Set up payment methods	Ensure that the webpage is updated with multiple forms of payment as per customer needs	Within the next 12 months	·Fawad Khan ·Robert Day	·Internet, computer ·Infrastructure for online payment
Set up a local and curb side pickup arrangements	Ensure the establishment of local pickup and curb arrangements to comply with e-commerce orders	Within the next 12 months	·Robert Day	·Infrastructure for local and curb pickup arrangements
Set up order fulfilment – the steps involved in receiving, processing and delivering orders to end customers.	Ensure that the page is update with all steps required for ordering goods	Within the next 12 months	·Samantha Davey	·Internet, computer ·IT infrastructure

1.Three codes of conduct that would be applicable are: maintaining privacy and confidentiality, complying with WHS practices and being punctual.

2.This is because customers prefer online services which are prompt, safe and keep their data secure.

3.The standards of performance which would be applicable are: customer service standards, team interaction and cost minimization.

4.This will ensure that all e-commerce services are well coordinated and cost effective.

Team Development Plan
Current workforce profile	Revised work profile requirements (student to complete this section)
Employee name	Current work profile	Current skills / performance assessment	Proposed revised work profile	Development Needs	Development Actions	Resources required / Costs	Time period
Robert Day	·Bookkeeping ·Payroll processing ·Preparing and issuing client invoices ·Making journal entries	·Experienced in MYOB accounting software ·Not confident of how to integrate ·ecommerce platform with MYOB	Set up methods of payment for e-commerce platform, Set order fulfilment for receiving and delivering products, manage accounting and inventory.	Need to gain an understanding of working with e-commerce platforms	Provide courses on ecommerce management	Certificate of E-Commerce (Online) – Fees -$499	2 weeks
Dylan Knight	·Use Point-of-sale technology to complete and process orders ·Work as a team with others, offering guidance and support as well as delegating tasks	·Has not worked with ecommerce platforms ·	Update store policies on checkout page, Include FAQs and products pages, Add product catalogues with descriptions and photographs	Need to gain photograph skills to demonstrate attractive product photograph on the website.	Provide courses on photography for retail products	Media and photography short course (Online) Fees-$400	2 weeks
Samantha Davey	·Answering phone calls and queries ·Recording incoming and outgoing mails/ orders ·Scheduling appointments ·Formatting and preparing documents	·Good telephone skills ·Excellent oral communication skills ·Has good photography skills ·Good eye for detail ·Eager to learn new things and take new responsibilities	Set order fulfilment for receiving and delivering products, Update current information on website, Select e-commerce platforms	Need to gain an understanding of working with e-commerce platforms	Provide courses on ecommerce management	Certificate of E-Commerce (Online) – Fees -$499	2 weeks
Ming Wei	·Maintain receipts, records, and withdrawals of the stockroom ·Receive, unload, and shelve supplies ·Inspect deliveries for damage or discrepancies ·Confirm proper stock levels and maintain inventory control ·Coordinate the movement of equipment, and necessary minor repairs	·Willing worker ·Has database management skills	Set shipping settings, Establish order fulfilment for receiving and delivering goods, Include store policies to the checkout page	Need to gain an understanding of working with e-commerce platforms	Provide courses on ecommerce management	Certificate of E-Commerce (Online) – Fees -$499	2 weeks
Fawad Khan	·Trouble shooting IT issues for team members ·Responsible for data storage, back up and security. ·Maintaining customer databases and records	·Excellent IT skills ·Some experience with developing e-commerce web sites and apps	Select e-commerce platform, Set up settings for payment, Include FAQs and product pages	Need to gain an understanding of working with e-commerce platforms	Provide courses on ecommerce management	Certificate of E-Commerce (Online) – Fees -$499	2 weeks

Risk Assessment Matrix
What are the risks/hazards?	What might be the consequences?	Likelihood · Likely · Unlikely · Certain	Risk Control Measures	Person Responsible (Position)
Lack of in-house skills in the organization required to complete the project	Poor service quality and lack of customer satisfaction	Likely	Provide training to employees	Store Manager
Lack of understanding in staff regarding the project	Increased errors and lack of motivation in staff	Likely	Provide consultation sessions to employees	Store Manager
Too much time will be required since new tasks will be added	The budget will be exceeded and delays will decrease competitive advantage	Unlikely	Provide a fixed timeline and budget	Store Manager

1. The data will be collected using performance checklists and peer assessments. The performance will be assessed after every 12 months using a combination of both objective as well as subjective assessments such as checklists and interviews. Feedback on performance will be provided by the team leaders or supervisors using individual meetings and mails.

2. Outstanding performance can be recognized by taking reviews from departmental heads and also by reviewing the extent to which an employee has contributed to sales or positive customer reviews in the business.

3. On-going performance communication will be used to address performance issues, in the form of daily meetings and discussion sessions with the employee. To handle performance issues, informal counseling will first be used followed by formal counseling like training if the performance issue persists.

4. Continued poor performance can lead to consequences like temporary suspension and procedures will include providing warning emails and keeping staff on constant supervision.

5. Documents in yearly performance of the employee along with employee details on strengths and learning needs will be maintained. They will be filed in the company’s intranet and database.

6. This appraisal schedule and performance management system will be stored in the company’s intranet and password protected database. They will be communicated to staff using group discussions, meetings and mails.

1.The data will be collected using performance checklists and peer assessments.

2.The performance will be assessed after every 12 months using a combination of both objective as well as subjective assessments such as checklists and interviews.

3.Feedback on performance will be provided by the team leaders or supervisors using individual meetings and mails.

1.Staff Development options will include: on the job training, certification courses, placements as well as training courses from registered training organizations.

2. Staff can access information of the same from their leaders or the intranet of the organization.

1.Outstanding performance can be recognized by taking reviews from departmental heads

2.Outstanding performance will can be recognized by reviewing the extent to which an employee has contributed to sales or positive customer reviews in the business.

1.On-going performance communication will be used to address performance issues, in the form of daily meetings and discussion sessions with the employee.

2.To handle performance issues, informal counseling will first be used followed by formal counseling like training if the performance issue persists.

1.Continued poor performance can lead to consequences like temporary suspension.

2.The procedures for handling poor performance will include providing warning emails and keeping staff on constant supervision.

1.Documents in yearly performance of the employee along with employee details on strengths and learning needs will be maintained.

2.They will be filed in the company’s intranet and database.

3.This appraisal schedule and performance management system will be stored in the company’s intranet and password protected database.

4.They will be communicated to staff using group discussions, meetings and mails.

2. The presentation was implemented in the form of a meeting and discussion session where the speaker will present slides on the performance management systems of the organization.

3. Positive feedback and suggestions to the performance management system were received. No changes were thus implemented and the plan was developed was approved for implementation.

Coaching Plan
Employee name
Coach name
Coaching phase	Activities/questions
Introduction	Lack of motivation in Dylan due to concerns that ecommerce initiatives can result in him losing his commission, his customer relationships will be affected and that he will lose his job.
Goal	To improve understanding on current roles and performance expectations with respect to ecommerce initiatives. To clarify current doubts on ecommerce initiatives and employment security.
Reality	· There are gaps in Dylan’s course completion and completing internal sales reports. · Obstacles to achievement include Dylan’s lack of motivation and concerns on his job security and lost commissions.
Options/ opportunities	Assist Dylan in completing short term course on ecommerce Provide training and skills on how ecommerce can be used by sales department to hunt down orders and not merely take them. Provide Dylan the tools by which he can continue speaking to customers online when they are access orders online.
Will	Dylan’s willingness is linked to the extent to which, existing e-commerce initiatives provide him the opportunity to exercise his own customer communication and sales skills. A time period of 6 to 12 months have been allocated for goals.

Name and position:
Manager:	Review period: Three months
Key result area	Key Performance Indicator	Indicator of success/ performance	Status report/results
Financial	Revenue from sales	$150,000	$160,000
Customer Satisfaction	Number of calls/complaints	Less than two per quarter	Less than one per quarter
Performance management (360°evauation)	Manager evaluation Customer evaluation Peer evaluation	80% 80% 80%	90% 90% 60%
Internal process	Completing sales and associated reporting of expenses	100%	90%
Professional Development	Completing short course on ecommerce	Completed by the first month of commencing the ecommerce initiatives	Not completed yet
Next review period: Next quarter
Achievements: Outstanding sales and customer satisfaction targets	Areas of opportunity: Need to complete the e-commerce Need to overcome gaps in completion of sales and reporting Need to improve peer evaluation scores
Manager’s comments: Dylan needs to be provided with additional training and consultation to enhance this potential of working as a leader in this organization Signature: Date:
Staff member’s comments: I would be humbled if my clarifications on ecommerce and the relevance of my skills are clarified first Signature: Date:

To:

From: Manager

Subject: Performance Excellence

Hi ,

This is to inform you that we are extremely pleased with our performance and your dedication to complete the course allocated to you. We would be delighted if you continue working with and in the mentoring arrangement as discussed previously.

Regards

To:

From: Manager

Subject: Performance Excellence

Hi ,

It has come to our notice that your performance during the last quarter has been nothing less than exceptional. We congratulate you on your outstanding performance and as a reward for this achievement, you have been awarded the Employer of the Month and a gift coupon worth $500. We hope you continue to work with us for many more years to come.

Regards

Gift Shop Staff Newsletter

Date:

This is to inform you all that Dylan’s performance during the last quarter has been nothing less than exceptional. We congratulate him for his outstanding performance and as a reward for this achievement, he have been awarded the Employer of the Month and a gift coupon worth $500. We hope to see many more employees like Dylan, exercising such excellence in their roles and responsibilities.

The following script can be used for seeking assistance from a human resource specialist:

Store Manager: Good morning. I am the Store Manager at the Gift Shop – one of the state’s leading retail and gifting outlets. I would like to gain some advice on the ways by which you can conduct procedural fairness when terminating employees for poor conduct and unsatisfactory performance.
HR Consultant: Sure – the best practices would include providing a warning letter to the employee followed by a formal meeting to discuss the issues which may lead to termination.

Employee Name
Employee Role	Customer Sales Representative
Manager Name
Manager Position	Customer Sales
Date of Plan
Interim Review
Final Review
Objectives	To improve compliance with KPIs while being under constant supervision and monitoring
Outcomes	Complete refresher training in sales management with store manager Achieve a minimum of 80% of monthly sales target Communicate shift timing changes with manager Decrease absenteeism and target reporting on all days unless accompanied with a medical leave.

2. The following script can be used when in a meeting with Rollo:

“Good morning Rollo. I have been reported that there are issues with your ability to meet the organization’s KPI and also demonstrate punctuality in the workplace. You are expected to not just comply with your KPIs but also basic codes of conduct and performance at the workplace. As per the company’s disciplinary policy, I will issue you two warning meetings followed by your termination if you do not comply with your KPI. For the next month, you are required to be punctual, complete a refresher training and also achieve 80% of your target. Resources are available from your manager in case you need additional support. Not achieving these will require us to issue you a warning and a termination. Any questions?”

To:

From: Manager

Subject: First Warning Letter

Hi ,

As discussed previously, this is to inform you that you are now on your probation period from the 1^st of March 2022, based on your inadequate performance and conduct. You will be monitored based on your ability to comply with your KPIs and shift timings. An interim review data will be held on 1^st of April and the final review will be held on 15^th of April. Lack of achieving KPIs will lead us to terminate you as per the disciplinary policy of the company.

Regards

To:

From: Manager

Subject: Second Warning Letter

Hi ,

It seems that you have not complied with your KPIs or your responsibilities of participating in the refresher training course. As per your request and the disciplinary policy of the company, we are issuing your second warning letter and a review date till the 1^st of May, 2022. Please be informed that lack of progress will compel us to terminate you as per the policies and procedures of the company.

Regards

Private and confidential

Dear

Termination of your employment

I am writing to you about the termination of your employment with The Gift Shop.

On 1^st of March, 2022 you met with your Manager. In that meeting, you were advised that you were unable to comply with your KPIs, roles and responsibilities.

You were also issued with a formal first warning letter on 1^st of March, 2022.

On 1^st of April 2022 you had a second meeting with your Manager and you were advised that your performance and conduct had not improved to the level required.

You were issued with a second warning letter on15th April, 20220. This letter indicated that your employment may be terminated if your inability to be punctual and comply with your KPIs did not improve by 1^st of May, 2022.

I consider that your performance and conduct is still unsatisfactory and have decided to terminate your employment for the following reasons:

· Non-compliance to KPIs of meeting 80% of sales revenue

· Lack of punctuality, lack of discussing with your manager on shift timing changes and lack of attending the refresher training course.

Based on your length of service, your notice period is from 1^st of May to the 15^th of May, 2022.

Therefore, your employment will end on 15^th of May, 2022.

You will also be paid your accrued entitlements and any outstanding pay, upto and including your last day of employment. This includes the balance of anytime off instead of overtime accrued but not yet taken (paid at the overtime rate applicable when the overtime was worked), and superannuation.

If you have been paid annual leave in advance, any amount of annual leave still owing will be deducted from your final pay.

You may seek information about minimum terms and conditions of employment from the Fair Work Ombudsman. If you wish to contactthemyoucancall131394 or visit their website at www.fairwork.gov.au.

Some termination payments may give rise to waiting periods for any applicable Centrelink payments. If you need to lodge a claim for payment you should contact Centrelink immediately to find out if there is a waiting period.

Yours sincerely,

The Gift Shop

Store Manager

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