Enterprise resource planning is defined as the management of the business processes, which allows the business organizations to use a computer system of integrated applications. The uses of the enterprise resource planning helps in automation of the back office functions and enhance the business of the organization. This assignment highlights the ERP system and its effectiveness in health care systems. Health care systems are an essential sector in the society and hence the enterprise resource planning is effective in automating and enhancing the back end functionalities. This assignment defines the business processes of the health care system, along with development of the business requirements. The ways that the business is enhanced is also highlighted in this assignment. The level of efficiency of the technology implemented is evaluated and the potential security risks are also highlighted. The possible risks of implementing the ERP are also taken into consideration in this assignment.
The business processes of the healthcare sector consist of various intricate stages, fulfilment of each of these enhances the overall business in the healthcare sector. Attempts to improve the healthcare services across the world have been taken up by various healthcare organizations (Ahmad and Cuenca 2013). The healthcare sector have been facing issues such as lack of effective care, lack of accuracy in the diagnosis of the patients, delay in the various systems as well as manual labour needed (Chou et al. 2014). These business processes needs to be enhanced by the implementation of the ERP. The various business processes that are involved in the healthcare sector are as follows:
All of the above-mentioned processes are essential processes for the healthcare sector. However, all of these process are manual and needs to be automated. The business requirements of the healthcare sector needs automation of the above-mentioned processes. The admission of the patients in the healthcare sector needs to be automated such that the detailed record of the admission history of the patients could be kept in a digital mode. This will enhance the various business processes of the healthcare sector, thus eliminating manual errors. Moreover, the patient information system is will be dedicated online system containing the records of all the patients and all information related to the patients. Moreover, a doctor and medical practitioner system is to be maintained in order to enhance the record keeping system of the doctors.
The healthcare sector has to fulfil the system requirements such that the ERP system could be implemented successfully. The healthcare sector has to prepare for the infrastructure, which is essential to host the ERP system successfully. A central database has to be installed by the healthcare sector such that all the ERP systems could be stored in the central server. Moreover, the ERP software has to be installed in order to carry out ERP systems effectively. Along with the central server, various computer systems that are connected to a central server is to be installed. The required platform such as Java, Python, Java script for the installation of ERP system have to be pre-installed in the computers, such that the ERP software could be effectively installed.
The software and the vendor selection have a key role to play in the success of the healthcare sector. The vendor selected have to be a reputed one, such that the various business processes could be automated with ease. The vendor that could be selected for the healthcare sector could be SAP or Oracle. The software that could be used includes SAP ERP or Microsoft Dynamics GP.
The various ways that the enhancement of business could be done using the ERP technology are as follows:
Since the ERP system is a computerised system, hence there are various potential threats and risks attached to the online system. These are as follows:
The various risks that are attached with the implementation of the ERP system could be effectively mitigated by the efficiency of the employees. Moreover, the risks of the ERP system could be mitigated by ensuring data privacy as well as protection of the information of the patients as well as the healthcare practitioners (Tarhini et al. 2015). Moreover, the risks of hacking could be mitigated by using various software that could detect the unusual activities of the ERP system. It is essential that the ERP system is used effectively, with the mitigation of the risks, that are likely to occur.
Conclusion
The enterprise resource planning is an essential computerised system that helps in the automation of the essential functions of the business organization. This assignment highlights the use of ERP system in the healthcare sector and its utility in the enhancement of the healthcare practices. The implementation of the patient information system as well as the healthcare practitioner information system is effective in enhancing the process of record keeping. Moreover, with the effective utilization of the ERP, the patient-hospital relationships are enhanced as the automated system is able to provide alters to the patients regarding the dates of the next check up. The information stored is authentic and could be retrieved easily with the effective use of the ERP.
References
Ahmad, M.M. and Cuenca, R.P., 2013. Critical success factors for ERP implementation in SMEs. Robotics and Computer-Integrated Manufacturing, 29(3), pp.104-111.
Chou, H.W., Lin, Y.H., Lu, H.S., Chang, H.H. and Chou, S.B., 2014. Knowledge sharing and ERP system usage in post-implementation stage. Computers in Human Behavior, 33, pp.16-22.
Denolf, J.M., Trienekens, J.H., Wognum, P.N., van der Vorst, J.G. and Omta, S.O., 2015. Towards a framework of critical success factors for implementing supply chain information systems. Computers in Industry, 68, pp.16-26.
Kurbel, K.E., 2013. ERP System Implementation. In Enterprise Resource Planning and Supply Chain Management (pp. 159-188). Springer Berlin Heidelberg.
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Nowak, D. and Kurbel, K., 2016, November. Understanding the Flexibility of Cloud ERP Software. In International Conference on Enterprise Resource Planning Systems (pp. 135-146). Springer, Cham.
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Ram, J., Corkindale, D. and Wu, M.L., 2013. Implementation critical success factors (CSFs) for ERP: Do they contribute to implementation success and post-implementation performance?. International Journal of Production Economics, 144(1), pp.157-174.
Shatat, A.S., 2015. Critical success factors in enterprise resource planning (ERP) system implementation: an exploratory study in oman. Electronic Journal of Information Systems Evaluation, 18(1).
Stefanou, C.J., 2014. Adoption of free/open source ERP software by SMEs. In Information Systems for Small and Medium-sized Enterprises (pp. 157-166). Springer Berlin Heidelberg.
Sykes, T.A., Venkatesh, V. and Johnson, J.L., 2014. Enterprise system implementation and employee job performance: Understanding the role of advice networks. MIS quarterly, 38(1), pp.51-72.
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