Healthcare sector is engaged in providing quality services to people for their maintaining their health and wellbeing. Constant changes are taking place in every industry due to which need of providing training to the individuals offering services to the service users. Providing training to the employees is an important aspect of every industry. Training has provided an opportunity for the expansion of the organisation. Technology has changed due to which a need arises to provide training to the employees. Extensive skills are required for providing services in the healthcare industry. These skills can be developed among the employees by conducting training programs for the employees. Working atmosphere must be developed so as to ensure that quality services are provided to the service users (Lee & Wang, 2016).
With the change in the technology, employees face several issues. This issue can create an impact on the health and well-being of the service users. There are several challenges or issues which have been faced by the employees of the healthcare sector. These challenges have created an impact on the performance of employees of the healthcare sector and quality of health of the service users. Major issues are related to change in the technology used in the healthcare sector, lack of knowledge, lack of practical experience, lack of skills and lack of training to the employees. There is a need to overcome these challenges which are responsible for creating an impact on the performance of the employees and on the well-being of the service users. Training must be provided as a measure to resolve these challenges or issues faced (King, et. al., 2012).
For the purpose of developing a better understanding of the different aspects which will be discussed in this research project, an organisation has been selected. Name of the selected organisation of the healthcare sector of Australia is Cancer Council Australia. Cancer Council Australia is operating at the national level as a non-profit organisation for the purpose of promotion of the cancer control policies and reducing the number of cases of cancer in Australia. It was founded in the year 1961 and is providing its services in Australia. It is engaged in providing advises to the government on the issues related to cancer and operating as an advocate for the patients suffering from cancer and for their families (Cancer Council Australia, 2017).
Training is an important aspect of the growth and development of the individual and enhancing the quality of the services offered. Various challenges have been faced by the employees of the healthcare setting. These challenges have affected the quality of the services offered to the users. Practical as well as theoretical knowledge is required by the employees. Cancer Council Australia is providing services to the individuals suffering from cancer. Training must be provided to the service providers. This research will discuss various issues which have affected the quality of the services and factors responsible for the increasing need of training. It is vital to analyse the challenges faced by the employees of healthcare setting due to lack of training and the reasons which increase the need for training among the employees.
Training is an important aspect for every sector. This research project has been executed over the topic “Effectiveness of Employee Training in Healthcare” with a motive to gain knowledge of the role of training in the healthcare sector and impact of providing training to employees on the performance of the healthcare sector and on the health and well-being of the users of the healthcare sector. Training needs arise with the change in the technology and these needs must be fulfilled so as to ensure that proper services are offered to the service users. The aim of this research is to gather information related to the research topic so as to present the different aspects related to the research in an effective manner.
Objectives of this research program are stated below:
Research questions for this research project are stated below:
Training is provided with a motive to enhance the knowledge and skills possessed by the individual so as to promote better quality services for the service users. This research will develop the understanding of the importance of training and various advantages of training for the service providers as well as for the service users in the healthcare sector. This research will enhance the knowledge of the various aspects which are related to the research topic. This research has been conducted with a motive to analyse the role of training in enhancing the level of effectiveness of the services offered in the healthcare sector. Different ways can be used for providing training and these different ways will be discussed in this research. This research proposal will be of great use for the healthcare sector and for the professional engaged in the healthcare sector. Knowledge gained from this research will help in enhancing the quality of the services offered.
This research will develop the knowledge regarding different aspects of the research project. Training at the workplace is crucial as it develops the skills and knowledge of the employee. This research project will help in understanding the different factors which are responsible for increasing the need for training and various advantages to the individual, service user and sector of providing training to the employees. Data for the research will be based on the aim, objectives and research questions framed in this research. The main focus will be on answering the research problems discussed in this research project. Cancer Council Australia is providing healthcare services to the cancer patients and this research will cover aspects related to the research topic in relation to Cancer Council Australia.
Training and development parts are crucial for the healthcare setting so as to develop employees for enhancing the quality of the services offered. Training programs will help in retaining the employees and contributing towards the development of the skills and knowledge of the employees. Maintaining quality of the services offered by the healthcare setting is the important aspect. Various training programs are conducted in the healthcare settings for the development of the skills and knowledge of the employees. The manner in which operations or activities in the healthcare setting are carried out is changing. This change has increased the need for training programs in the healthcare setting (Fukui, et. al., 2011).
Various challenges are being faced by the healthcare organisations due to which quality of the healthcare services is getting affected. For offering quality services to the users of healthcare setting focus must be on improving the quality of services, enhancing knowledge and skills of the employees. Various issues have been faced by Cancer Council Australia which has acted as limitations. These must be dealt in an effective manner by applying different techniques (Hecht, et. al., 2016).
There are various reasons which have raised the concern of Cancer Council Australia for providing training to the employees. These reasons include a change in the technology, work overload, lack of knowledge and skills, lack of practical knowledge, the depleting performance due to the use of outdated practices and equipment, lack of training to the employees and lack of providing enough time to patients (Fields, 2011). Technology is one of the most important reasons as technology changes at a very fast speed which affects the current technology adopted by the healthcare setting (Etherington, 2016). For maintaining the operations in an effective manner there is a need to install the latest technology and provide training to the employees for using the latest technology. Workload also affects the performance of the employees and training must be provided for ensuring that employees are capable of managing the workload in an effective manner. Lack of knowledge and skills is another limitation which is responsible for creating the impact on the performance of the employees as well as negative impact on the health of the service users (Bistaraki, et. al., 2011). Practical knowledge must be provided to the employees so as to enhance the experience gained by the employees. This experience helps the employees in offering high-quality services to the service users. Lack of training can also affect the performance of the employees as training must be provided to the employees on a regular basis so as to make them up-to-date. Employees must be aware of the time they have to give to an individual for ensuring good health (Jill, et. al., 2013).
Training programs will help in addressing the weaknesses which are present in the workplace. The training program will help in developing skills for coping with these weaknesses (Frost, 2017). The performance of the employees gets improved and also contributes towards employee satisfaction. Training programs also develop theoretical as well practical knowledge. Providing training will not only contribute towards enhanced performance but will also ensure low employee turnover. Training programs create a positive impact on the reputation of the business and develop healthy and positive workplace (Salas, et. al., 2013).
Different training programs can be initiated for developing knowledge and skills of the employees of Cancer Council Australia. Cancer Council Australia can adopt various measures which will improve the performance of the employees as well as help in providing better healthcare facilities and services to the users. These measures which can be adopted by Cancer Council Australia are mentioned below:
This section of the research is the sum of various techniques and methods which will be applied to the research in its work for the purpose of gathering data. For executing the process of data collection, analysis and evaluation, various techniques are used. Data will be collected in relation to training needs and the role played by training in enhancing the effectiveness and efficiency of employees in the healthcare setting. Analysis of the different in this research will be done in a scientific manner. There is a need to enhance the training methods used by Cancer Council Australia so as to enhance the effectiveness of the employees and providing better quality services.
Research design or method: An explanatory design or method has been selected for this project. Explanatory design can be explained as the research which is conducted for the analysis of the problem that has not studied in a proper manner and focus is on improving the final results (Gorard, 2013). The qualitative method will be used according to which data of high quality will be collected for conducting this research (Wilson, 2016).
Research Philosophy: research philosophy can be explained as a brief or summary about the manner in which data regarding the research topic should be collected, analysed and used for drawing a conclusion. A research philosophy has been chosen which will be used for executing the research program. This research philosophy is qualitative research method (Winit-Watjana, 2016).
Research Approach: Qualitative research approach will be applied in this research project with a motive to gain knowledge for the reasons, opinions and motivations hidden behind the research topic. This approach helps in gaining insight of the problems or providing support in developing ideas (Quick & Hall, 2015).
Data collection: data will be collected with the help of secondary sources of data collection. Secondary sources of data collection can be understood as the data which has already been collected by other researchers for conducting their research. This form of data is reliable, accurate and authentic as it has been used by other researchers. Secondary data will be collected from internet, articles and journals (Johnston, 2014).
Procedures and techniques: For the purpose of analysis of the collected data, a technique will be used. The major issue which will be faced will be related to the selection of the articles and this will be done using random sampling technique where equal chances will be provided to every source of data for getting selected (Nishad & Sankar, 2016).
Data analysis: data will be collected with the help of secondary sources of data collection. Analysis of the data must be done in an effective manner so as to develop the results properly (Smith, 2015). Data will be collected regarding the effectiveness of training of employees and this will be done using internet and data will be analysed applying different methods and techniques for generating accurate and reliable results (Agarwal, 2014).
Research strategies: this research project has been divided into different activities and these activities will be executed in a sequence so as to cover all the aspects in a proper manner without skipping out any activity. This can create an impact on the research project and its completion process at large (Ting, 2015).
Choice: for the execution of this research program, most suitable alternatives will be selected so as to ensure suitable techniques and methods are applied to the execution of this research project in a successful manner.
Research timeframe: this research must get completed within the timeframe allocated so as to ensure that the research is carried out in a proper manner.
A collection of data and targeted market: Data will be collected with the help of secondary sources of data collection (Nirmala, 2013).
Ethical consideration: Ethical principles and values must be followed during this research program so as to ensure that the activities of the research are carried out in a fair manner. During the execution of this research program, a major focus will be placed on conducting this research in a fair, honest manner and maintaining confidentiality.
Limitations: Limitations are the issues or challenges which may arise and affect the research. Limitations which can affect this research project include short span time available for the completion of the research program, non-availability of the data or information, lack of access to data and lack of required resources.
Organisation of this research project is divided into different chapters which will help in completing the research program in an effective manner. These chapters are discussed as follows:
|
Sequence |
Activities |
Initiation date |
Duration (in Days) |
Completion date |
Description of the activity |
|
1) |
Selection of research topic |
01 June 2017 |
2 |
02 June 2017 |
During this stage of the research, the topic for the research has been selected. |
|
2) |
Planning stage |
03 June 2017 |
7 |
09 June 2017 |
During this stage of the research, plans will be constructed for carrying out further activities. |
|
3) |
Execution stage |
10 June 2017 |
11 |
20 June 2017 |
In this stage of the research, plans will be implemented as per the previous stage. |
|
4) |
Selection of methods for data collection |
21 June 2017 |
1 |
21 Jun 2017 |
During this stage, methods for data collection will be analysed so as to select the most appropriate method. |
|
5) |
Data collection process |
22 June 2017 |
9 |
30 June 2017 |
Secondary data will be collected for conducting the research. |
|
6) |
Selection of analysis and evaluation techniques |
01 July 2017 |
2 |
02 July 2017 |
In this stage, different techniques will be evaluated which will be used for the analysis and evaluation of the data |
|
7) |
Analysis and evaluation process |
03 July 2017 |
6 |
08 July 2017 |
Analysis and evaluation of the data will be done using random sampling technique. |
|
8) |
Conclusion and recommendations |
09 July 2017 |
4 |
12 July 2017 |
The conclusion will be based on the results of the previous stage and recommendations will be given for improvement. |
Estimations have been made regarding the expenses which will be incurred during the execution process of this research. It has been estimated that $ 14,000 will be the budget for this research as for conducting research in an effective and successful manner; there is a need to undertake different activities. For the collection of data using secondary sources of data collection and for conducting research consultation with the experts will be made.
|
Particulars |
Amount ($) |
|
Salary and fees to experts |
7,000 |
|
Internet charges and stationary expenses |
1,000 |
|
Travelling expenses |
2,300 |
|
Collection of data |
3,700 |
|
Total |
14,000 |
References
Agarwal. (2014), Data collection presentation. Slideshare.
Bistaraki, A., Waddington, K., & Galanis, P. (2011). The effectiveness of a disaster training programme for healthcare workers in Greece. International Nursing Review,58(3), 341-346.
Cancer Council Australia. (2017). About us. Cancer Council Australia. Available at: https://www.cancer.org.au/about-cancer/. Accessed on: 30 May 2017.
Dunn, L. (2012). 7 Best Practices for Hospitals’ Training and Development Programs. Becker’s Hospital Review.
Etherington, C. (2016). Top Three Training Challenges in the Healthcare Sector. ELeap.
Fields, R. (2011). The Top 10 Challenges Facing Healthcare Workers. Becker’s Hospital Review.
Frost, S. (2017). The Importance of Training & Development in the Workplace. Chron.
Fukui, S., Ogawa, K., & Yamagishi, A. (2011). The effectiveness of communication skills training of nurses on the quality of life and satisfaction with healthcare professionals among newly diagnosed cancer patients: A preliminary study. Psycho?Oncology,20(12), 1285-1291.
Goodman, N., & Preston, L. (2015). With training and development for all: Benefits from a training program on cultural competency cascade through a 20,000-employee hospital. TD Magazine, 69(2), 24-25,27.
Gorard, S. (2013). Research design: creating robust approaches for the social sciences. SAGE, London.
Hecht, L., Buhse, S., & Meyer, G. (2016). The effectiveness of training in evidence-based medicine skills for healthcare professionals: A systematic review. BMC Medical Education, 16, N/a.
Jill D. Daugherty, Sarah C. Blake, Susan S. Kohler, Steven D. Culler, Jonathan N. Hawley, & Kimberly J. Rask. (2013). Quality improvement training: Experiences of frontline staff. International Journal of Health Care Quality Assurance, 26(7), 627-641.
Johnston, M. P. (2014). Secondary Data Analysis:A Method of which the Time Has Come. Qualitative and Quantitative Methods in Libraries, pp. 619 –626.
Khawaja F. L. (2012). An integrated model of training effectiveness and satisfaction with employee development interventions. Industrial and Commercial Training, 44(4), 211-222.
King, E., Dawson, J., Kravitz, D., & Gulick, L. (2012). A multilevel study of the relationships between diversity training, ethnic discrimination and satisfaction in organizations. Journal of Organizational Behavior, 33(1), 5-20.
Lee, R., & Wang, J. (2016). Effectiveness of an adolescent healthcare training programme for enhancing paediatric nurses’ competencies. Journal of Clinical Nursing, 25(21-22), 3300-3310.
MAP Health Care. (2017). Welcome to MAP Health Care Ltd. MAP Health Care.
Nirmala, Y. (2013). Chapter four: research design. Language in India, vol. 13, no. 2, pp. 102.
Nishad, P.M. & Sankar, S. (2016). Efficient random sampling statistical method to improve big data compression ratio and pattern matching techniques for compressed data. International Journal of Computer Science and Information Security, vol. 14, no. 6, pp. 179.
Quick, J. & Hall, S. (2015). Part three: The quantitative approach. Journal of perioperative practice, vol. 25, no. 10, pp. 192.
Salas, E., Frush, K., Ebooks Corporation, & EBook Library. (2013). Improving patient safety through teamwork and team training. New York: Oxford University Press.
Smith, N.L. (2015). Using Action Design Research to Research and Develop Evaluation Practice. New Directions for Evaluation, vol. 2015, no. 148, pp. 57-72.
Ting. (2015). Research Proposal and Procedure. Slideshare.
Wilson, V. (2016). Research Methods: Mixed Methods Research. Evidence Based Library and Information Practice, vol. 11, no. 1, pp. 56-59.
Winit-Watjana, W. (2016). Research philosophy in pharmacy practice: necessity and relevance. International Journal of Pharmacy Practice.
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