Evaluation Of Staff Cultural Awareness Training In An Australian Emergency Department

Educational leaders and teachers – a lesson in history

This project is based on hosting a National Aborigines and Islanders Day Observance Committee (NAIDOC) Event by CQ University. The main purpose of the event is to raise awareness of the cultures and perspectives of the indigenous people living in Torres Strait among other students and staffs of the university. The event will promote engagement and collaboration with the indigenous Torres Strait islanders as well as spreading their cultural resources among other people associated with the university.

The success of the event will be judged by the course of event outcomes – first there will be some project output that will result in an outcome that will again result in the benefits to earned in the event. These are shown in the following table.

Output	Outcome	Benefits Save Time On Research and Writing Hire a Pro to Write You a 100% Plagiarism-Free Paper. Get My Paper
The main expected output from the project is a completed event with a lot of cultural mix, participated by students and staffs, with special emphasis on spreading indigenous culture of Australia.	The expected outcome is a sense of cultural unity among the students and staffs in spite of cultural diversity in the campus (Yamada, 2015). In addition, it will also grow respect towards the indigenous people of Torres Strait.	The cultural unity in the campus will significantly improve the educational environment. It will also increase interest among indigenous people to educate themselves and develop professional careers.

Key Stakeholder List

	Stakeholder	Category (i.e. Sponsor / Supplier / User)	Description of Interest	Description of Influence
1	CQU(Central Queensland University)	Host / Sponsor	Gaining more students from indigenous origin	They are hosting the event and also providing funds for the event.
2	Martin Cole	Event Manager	Professional experience, extracurricular activity	This stakeholder will manage all the aspects of the event including organization, hosting and closing of the event.
3	SET Indigenisation Committee	Event Organizer	Promotion of indigenous culture	This stakeholder group will promote indigenous culture among event participants (Lutz et al., 2017).
4	Kirra Robins	Cultural Events Manager (Indigenous Origin)	Promotion of indigenous culture	Being from indigenous background, this stakeholder can share cultural perspectives and spread indigenous cultural awareness.
5	William Rodgers	Event Programs Coordinator	Active contribution for successful completion of event, enhancement of professional experience	The event coordination skills of this stakeholder will be required to organization all the events and programs successfully (Parmenter & Trigger, 2017).
6	Event Decors and Suppliers	Material Supplier for Event	Gain profit from the sales of the event supplies and decors	This stakeholder group will supply materials for the project.

Stakeholders Engagement Assessment Matrix

Stakeholder	Unaware	Resistant	Neutral	Supportive	Leading
CQU(Central Queensland University)				a
Martin Cole				a
SET Indigenisation Committee					a
Kirra Robins					a
William Rodgers				a
Event Decors and Suppliers	a

The Project Board has asked you to provide advice on how best to communicate with the stakeholders who are not on the Project Board or in the Project Team.

Describe the communication method you believe will be most effective, state whether the method is PULL or PUSH communication, and briefly justify your choice.

Communication method	PULL or PUSH	Justification
Video Conference	PULL	The external stakeholders do not need “push” or motivation type communication, they require “pull” i.e. they are to be convinced to take part in the project.

The most preferred approach is to appoint one stakeholder from each of the university campuses who will represent their campus. Selecting only one stakeholder for all campuses is not a feasible option as he does not have sufficient experience in all the campuses together.

The most appropriate statement will be “Acknowledge of Country” as the other statement sounds more like the indigenous people are not traditional natives of Australia.

While the previous programs can be used a benchmark, this is an entirely new event with new objectives and hence, a fresh plan needs to be developed for the event.

A resource book should be created where all the necessary resources for the project should be noted. This book can be used as a reference for checking the

Requirements prioritization process

Requirement prioritization is the process of completing certain requirements that are on top priority. The stakeholders should be told about these requirements much prior to the project so that they can take early preparations.

The WBS must comprise 3 levels and 6 work packages (see diagram below). Please note: The third level comprises work packages. You need to insert a name in each of these work packages.

Note: This WBS is intended to represent the full project scope of the training project.

Complete the WBS dictionary below. The dictionary describes each element in the WBS diagram. In this assessment you are required to complete a table for each work package within your WBS. There are 2 marks allocated for each of the first six work packages listed.

Note: This WBS is intended to represent the full project scope of the project.

Invite Guests
WBS ID	1.1.1
Description of work	Invite guests for the event
Cost Estimate	$1000
Start and Finish Dates	5/7/2019 – 10/7/2019

Welcome Guests
WBS ID	1.1.2
Description of work	Welcome guests to the event
Cost Estimate	$10000
Start and Finish Dates	10/7/2019 – 15/7/2019

Cultural Training
WBS ID	1.2.1
Description of work	Conduct cultural training
Cost Estimate	$5000
Start and Finish Dates	10/7/2019 – 15/7/2019

Cultural Exhibitions
WBS ID	1.2.2
Description of work	To host cultural exhibitions
Cost Estimate	$5000
Start and Finish Dates	10/7/2019 – 15/7/2019

Restroom
WBS ID	1.3.1
Description of work	To provide restroom facilities to guests
Cost Estimate	$4000
Start and Finish Dates	10/7/2019 – 15/7/2019

Drinks and Snacks
WBS ID	1.3.2
Description of work	To provide drinks and snacks to guests
Cost Estimate	$4000
Start and Finish Dates	10/7/2019 – 15/7/2019

The project executive has asked that the project work be completed in time for NAIDOC week this year. However, project work cannot be started earlier than 14 May.

In the tables that follow, list at least three (3) work activities for each of the six (6) work packages selected. Also include the start and end dates and duration in days for each activity.

Activity	Description of work	Start Date	End Date	Duration (days)
1	Prepare event plan	1/7/19	5/7/19	5
2	Print invitation cards	5/7/19	7/7/19	2
3	Distribute invitation cards	7/7/19	8/7/19	1

Activity	Description of work	Start Date	End Date	Duration (days)
1	Prepare event hall	8/7/19	9/7/19	1
2	Install facilities	9/7/19	10/7/19	1
3	Welcome guests to the event	10/7/19	10/7/19	1

Activity	Description of work	Start Date	End Date	Duration (days)
1	Develop training groups	8/7/19	9/7/19	1
2	Assign training rooms	9/7/19	10/7/19	1
3	Train the participants	10/7/19	15/7/19	6

Activity	Description of work	Start Date	End Date	Duration (days)
1	Develop exhibition groups	8/7/19	9/7/19	1
2	Assign exhibition rooms	9/7/19	10/7/19	1
3	Conduct exhibitions	10/7/19	15/7/19	6

Activity	Description of work	Start Date	End Date	Duration (days)
1	Prepare facilities	8/7/19	9/7/19	1
2	Develop water supply	9/7/19	10/7/19	1
3	Open restrooms	10/7/19	15/7/19	6

Activity	Description of work	Start Date	End Date	Duration (days)
1	Hire caterer	8/7/19	9/7/19	1
2	Assign cooking area	9/7/19	10/7/19	1
3	Distribute drinks and snacks	10/7/19	15/7/19	6

[The project executive has stated the project plan needs to be funded from existing funds and wants to understand the cost baseline for project activities you have listed in your schedule. For the purpose of the assignment use the activities identified in section 5.1 above. In addition, it is assumed that the cost you estimate for each activity will include the cost of human resources, materials and equipment.

		Weeks
WBS id	Activity name	1	2	3	4	5	6	7	8	9	10
	Prepare event plan	$200
	Print invitation cards		$400
	Distribute invitation cards		$400
	Prepare event hall		$5000
	Install facilities		$5000
	Welcome guests to the event			$0
	Develop training groups			$1500
	Assign training rooms			$1500
	Train the participants			$1000
	Develop exhibition groups			$1500
	Assign exhibition rooms			$1000
	Conduct exhibitions			$1500
	Prepare facilities			$2500
	Develop water supply			$2500
	Open restrooms			$0
	Hire caterer			$2500
	Assign cooking area			$2500
	Distribute drinks and snacks			$0
	Total weekly cost	$200	$10800	$18000
	Cumulative cost	$200	$11000	$29000

Complete the condensed risk register below to describe three (3) risks associated with the project. The three (3) risks are to include two (2) threats and one (1) opportunity. As the cost will be coming from existing budgets and the timeframes cannot be changed, do not include risks about restricted funding or time.

Name	Description	Likelihood	Impact	Response type	Mitigation strategy
Threat	Racism	High	Extreme	Ban racist participants	Raise awareness regarding equality of races
Threat	Lack of interest	Medium	High	Host attractive events	Raise awareness regarding the need to understand indigenous culture
Opportunity	No cultural unity	High	Medium	Train diversely cultured guests together	Praise all cultures and introduce cultural unity

Tolerance	Specific Tolerance allowed
Tolerance specified for time	1 Week
Tolerance specified for cost	$25,000

(2 marks) One of the project team members shared a lesson learnt from a previous similar project in which they were involved. The lesson involved problems encountered with attendance of students and staff to campus events. Attendance was low when students and staff perceived that the event did not relate to them or they had little interest in the theme. Considering the lesson above and the NAIDOC week theme, complete the table below proposing a specific activity to be added to the project scope that you believe will address this previous lesson. State which work package the activity should be added to.

Previous lessons learned

Proposed activity to address

(in current project)

Work package which activity will be added

Lesson

Previously there have been problems with attendance of students and staff at campus events. Attendance was low when students and staff perceived that the event did not relate to them or they had little interest in the event theme.

In order to solve this issue, the event should be organized such that there are hosts for different cultures and not only indigenous culture. Further, the guests will have the options to present their own cultures in front of others during exhibition (Foley & Howell, 2017).

Cultural Exhibition

The undersigned acknowledge that they have reviewed the <Project Name> Assessment Task 2 and agree with the information presented within this document.

Signature:		Date:
Print Name:
Title:
Organisation:	[Consider who would have the authority to approve the start of this project?]

References

Chapman, R., Martin, C., & Smith, T. (2014). Evaluation of staff cultural awareness before and after attending cultural awareness training in an Australian emergency department. International emergency nursing, 22(4), 179-184.

Christopher, J. C., Wendt, D. C., Marecek, J., & Goodman, D. M. (2014). Critical cultural awareness: Contributions to a globalizing psychology. American Psychologist, 69(7), 645.

Ezell, G., & McGalliard, M. (2017). Required International Service Learning: Improving Cultural Awareness and Clinical Skills in DPT Students. Archives of Physical Medicine and Rehabilitation, 98(10), e103.

Foley, G., & Howell, E. (2017). Cultural awareness training for educational leaders and teachers-a lesson in history. Agora, 52(3), 41.

Lutz, E., Riley, R., Bouldin, S., & Hueppchen, N. (2017). Cultural Self-Awareness Training in OBGYN Residency. Obstetrics & Gynecology, 130, 58S.

Madhavapeddi, S., Gupta, A., Harris, S., & Naina, H. (2016). The Need for Cultural Awareness Training: A Medical Student Perspective. The Journal of Medical Practice Management: MPM, 32(1), 9.

Parmenter, J., & Trigger, D. (2017). Aboriginal cultural awareness training for mine employees: Good intentions, complicated outcomes. The Extractive Industries and Society.

Yamada, A. M. (2015). Applications of The Cultural Awareness, Skill, & Knowledge (C-ASK) Interview Tool: Cultivating Cultural Competence. Hawai’i Journal of Medicine & Public Health, 74(7 Suppl 1), 19.

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