In this essay, the united airline chosen as the organisation which has been in the news faced the ethical dilemma from more than two years. United airline is a reputed brand of United States. United airline established in the year 1962 with the help of Sir Walter T. varney. It is a public limited company of US, London. Being aviation company united airline provide products such as customer services, aviation facilities to the customers across the world. Total revenue of united airline in the year US$ 36.556 billion. 86,000 Number of employees are worked under the famous aviation company united airline. This is an initiative taking by the united airline to reduce the over booking of the flights in the aviation business. United airline are failed to fulfil those objectives which are mainly allocated for reducing the ethical dilemma. Due to this reason united airline has been in the US news for recent two years. After identifying ethical dilemma, two theoretical concepts will be discussed in the different paragraph to examine the moral dilemma. On the other article, two separate ethical concepts will be discussed critically and the how they influence the managerial practices of the organisation.
United airline is a major aviation brand of US. The major ethical dilemma is the overbooking of the flights by the customers. United airline started to book the excess number of seats in the flight united airlines. United airline declared about their over booking of the flights. United airline established targets and actions. United airline says that they wnt to provide the aviation facilities to the all. United airline don’t repeat the overbooking. It can extend sustainable source. United airline can set new ethical trading standards. United airline can help customers to provide them the flight facility. United airline was prepared to invest £200m over five years. United airline was thought that after two years the investment becomes cost positive. United airline believes Plan A brings more customers into its stores and grew up the business. The customer research of united airline has revealed that despite the current economic climate. They need more and more customers Support in the united airline. United airline was failed to complete the initiative commitments. For this reason, its business is facing environmental challenges, ethical and social challenges (Figar and ?or?evi?, 2016). This tagline reflected a strong view from shareholders and customers. Shareholders hope that overbooking of the flight is delivering long term value. Customers were required proactive leadership after meeting with them. United airline is spreading best practice in factories by its suppliers for help. It can help garment workers with educational programme. This educational programme is provided by Moroccan Government to US aviation company’s suppliers. United airline knows that the conduct of ethical code publishing is the easy bit actually. The factory managers and owners introduce themselves with social programme in this workplaces wider. Several workers have completed courses. 200 women from several workers have taken their first factory exam in Arabic. Many suppliers say that manage of literate workforce is easier. United airline can replace the literature training where the workers are meeting easily. The workers are easily completed their health warning and safety instruction classes. Suppliers are encouraged by united airline to introduce themselves to own social programmes. United airline wants to introduce the idea with the global supply chain. United airline is content there are the benefits for the workers and the customers.
Managerial ethics can be described as the set of rules and principles dictated by top management or authority of any business organisation. The upper management of business enterprises like United airline determines the right and wrong approaches and strategies for the organisation. So, the staffs of each and every company should follow managerial ethics to carry on the business successfully. Managerial ethics can be defined as a guideline for the company, and this recommendation helps the United airline Company to direct the decisions of lower managers of this organisation (Hazlitt, Chandler, & Paulin, 2011). The lower managers and leaders of the company can find help from those guidelines or the managerial ethics to sort out all the problems and fulfil purposes of the company when the clashes of values are presented. Administrative ethics involves for knowing and evaluating correct decisions from the different difficult situations (Prakasham, 2003). Two major areas are associated with the idea of the managerial ethics such as moral mazes and managerial mischief. The moral mazes in the management system include the several ethical difficulties which the managers should handle on a regular basis. The upper management has to solve potential clashes of interest, mismanagement of agreements and contracts, wrongful usage of resources and abuse of influence of power. On the other hand, managerial mischief comprises with illegal, questionable or unethical practices of every organisations or manager. It also includes the various causes of such attitudes and remedies to remove them. Managerial ethics which are principles of moral or conduct judgment utilised by managers of the United airline for carrying out their business efficiently. Archi B Carroll suggests that the managers of different organisations are characterised by three major standards of ethical or moral judgment. Those three major standards of ethical or moral judgments of managers are amoral management, good management and immoral management. All of the managers from different companies can apply those ethics to going on their trade in the current competitive market. The United airline Company can utilise two types of managerial ethics in to examine and solve their ethical dilemma. Their main aim to maintain and increase environmental sustainability in their business (Schminke, 2004). Though they were not successful completely in their target or aim for their business, they must follow the managerial ethics to fulfil their goals and objectives for their business.
Moral management: proper management always strives in following ethical percepts and principles. The moral managers always attempt to work with the following morality in their working sectors within the company. They also desire to be successful in a moral way and in this way if they have to face many difficulties, they face those bravely (Djelic, & Vranceanu, 2009). They always search for the ethical ways in where they can complete their job efficiently. They try to stick to within the parameter or boundary or the limitations of ethical standards. They also seek ideals of justice, fairness, truth in their ways of working. The moral managers are completely different from the immoral managers (Fritzsche, 2005). They complete their activity just as the opposite of immoral methods. So, they are the real follower of the principles and percepts of ethics. As an outcome, the moral managers always pursue the goals and objectives of their business. They also make the profit in remaining to engage within ethical and legal behaviours (Wicks, 2010). United airline can follow this type of management system to examine the dilemma which had taken place in their organisation. They can use this theoretical concepts from the managerial ethics to carry on their organisation effectively. The management of United airline Company should follow the moral management technique to develop their productivity as well as they can main global or environmental sustainability (Bajaj, 2012). The organisation can maintain principles of the moral management system to save the environmental maintaining the equilibrium of the world. Through this theoretical concept, they can identify the right and wrong. As per their decision, they implicate this theoretical concept to improve the condition of their company. They also can save the atmosphere of the environment besides they can carry on their business positively (Duska, Duska, & Ragatz, 2011).
Amoral management: the amoral management technique does not follow moral or immoral management, and it is oblivious or ignores ethical considerations. Amoral management can be divided into two parts, such as intentional and unintentional amoral management.
Intentional: Amoral managers of the organisations do not embrace ethical worries in their decision-making process or their behaviour. This type of moral managers think that basic ethical standards can be demonstrated as more suitable for the other sectors rather than to the purpose of business (Hosmer, 2011).
Unintentional: amoral managers cannot think anything about ethical problems in their dealing in business, but they think like that for some another reason. These type of managerial authority are incentive or inattentive to the moral suggestions profitability as an aim of the organisation. It may be a well-meaning generally, but unintentionally or intentionally those managers pay some attention to the outcome of their performances on others (Stellings, 2009).
The United airline Company can take this type of policy to solve their previous problems and carry on their business efficiently. Ethics can be explained as the moral codes which govern the behaviour of a group or a person within an organisation. The United airline Company can use any one management process to control or maintain their business positively with maintaining the balance in the environment. The top management and the authority of the company can learn from those theoretical concepts which have been described above in details (Hosmer, 2008). Different types of managerial ethics and values or principles help the company to find out the real dilemma critically. If the company finds out their dilemma what they have done or faced previously, then they can recover or improve those conflicts efficiently. When they can successfully sort out all the problems and dilemma within the organisation and maintain the eco plan to save the environment, the business can be developed easily (De George, 2013).
United airline was one of the world’s great aviation comapnys. It was enjoying iconic and legendary status. There are lots of effect of those two theoretical concepts on the managerial practices of united airline group. These theoretical concepts are associated with the ethical; dilemma of united airline . It has direct or indirect type of effect on united airline business industry. In a business organisation like united airlines there are huge number of managerial practices are used implemented for executing the right thing within the organization. These theories are very much effective on the managerial practices. As per the theoretical concept practices are tired to improve for understanding the ethical dilemma clearly. Managerial practice like- selecting right person, showing empathy to the employees, clearness in the communication, lead any decision with explaining examples, positive and constructive nature, delegate, offered reword and thanks to the employees, develop or helps to grow the employees, motivating others and showing flexibility etc. Are the main practices by the managers. Moral concept and amoral concepts shows impacts on these practices.
Conclusion:
Making decisions is one of the important parts of a leader (Sheen et al., 2011). A leader can take any decision depend whether it can be any things on such organisational conditions. At the time of making any decision ethics are maintained by the leaders of united airline (Vossestein, 2006). Following the standards within the organisation is another responsibility of leaders. They have to take the decision on behalf of the employees, teams as well as for the customers. There is four basic pattern of the decision-making process followed by the leaders to maintain proper ethics within the business organisation (Derbyshire, 2008).This decision-making style is very much different as it depends on the business structure. This style is consists of the command, collaborative, consensus, convenience. Leaders who are capable of making decisions without consulting with others within the team. That decision is controlled by leaders and all the members of the team forced to obey that command. The collaborative is another type of style where leader listens to each and every opinion, recommendations before takingor making any decisions. This is known as the cooperative type of decision making of leaders, and this is a very accessible style of making decisions where employees are very much transparent with their leaders(Seto, Morimoto and Maruyama, 2006). The consensus is the style where decisions are made by the help of voting system. It is very much similar to the democratic vetoing system. A convenience form of the decision-making process is developed by the leaders to delegate their decision-making tasks(Nooraie, 2011).
Ethics is the integral portion of the decision making for the every type of leaders. To understand the principles of the decision making at the very first the organisational values and leaders values should know in details. Leaders should be aware of united airline values, morals and system of ethics. Leaders should be more efficient for utilising the business ethics of United airline at the time of making the decision (Marks & Spencer ordered to encrypt, 2008). Unity, clearness, and desperate characters are the side pillars of real leadership. Leaders should understand the brightness and constant ethically centred decisions resolve comfort to make the team perfect for the business purpose(Singh, 2015). Leaders should be aware of maintaining ethics at the time of making decisions. Business ethics are very much essential to preserve their status (Giuliani and Kurson, 2007). To keep particular principles of united airline leaders are responsible for ensuring or confirming few specific leadership practices. When the leaders involved to the maintenance of the ethics through decision making and other leadership practices that are termed as the ethical leadership(Cabellon and Brown, 2017). There is various type of elements to measure the ethical leadership, and these are communication, quality, collaboration, succession planning, and tenure(Leadership editorial announcement, 2013). There are particular business ethics for the different type of business organisation. As United airline have their business ethics which is entirely distinct from the other aviation industry(Rose, 2003). The management of United airline aviation industry is very much careful about their ethics. They try to implement their decisions along with maintaining those ethics. That decision re-ensures by the team leaders of united airline.
At the very first paragraph, there is an introduction about the chosen organisation. Here the chosen or selected organisation is united airline a aviation industry as they have their ethics and moral values (SALCEANU, 2014). In the next paragraph, an ethical dilemma of united airline recognised and described with briefly. After that, the two theoretical concepts are elaborated that are involved with the managerial ethics of united airline (Kutvan, 2014). Those two theories are mainly represented to critical evaluation of the ethical dilemma or issues that have been faced by the united airline from recent two years. Along with this the brief description of the process of influencing managerial practices by the managers of united airline .Moral and amoral theories are explained with details (Maksoud, 2011).
References:
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