Factors Affecting Performance Of Enterprise – ANZ Bank Case Study

Defining Business Processes

Discuss About The Factors Affecting Performance Of Enterprise.

Strategic information systems or SIS are the information systems, which are subsequently developed with the sole purpose of executing business objectives. There can be several important business initiatives within any particular organization or business (Galliers and Leidner 2014). Each and every business initiative is needed to be completed for the purpose to make any company or organization extremely successful and hence completing the objectives and goals of that particular company. These specific kinds of SIS or strategic information systems are expected to give various types of important competitive benefits to the company and hence making this business eventually famous as well as vital for everyone (Amrollahi, Ghapanchi and Talaei-Khoei 2013). This SIS or strategic information system is responsible in delivering all important services or products that too in low cost and also focusing over any specific segment of market. The next significant benefit of this type of system is that it is utilized for making any business creative as well as innovative by means of giving innovation or creativity to the business operations. This SIS or Strategic information system is considered as the most significant characteristic in the domain of IT or information technology (Laudon and Laudon 2016). The Enterprise Resource Planning or ERP can be defined as one the most efficient and effective way to integrate each and every business process or operation within any specific company. Any software that eventually integrates all business activities of an organization is known as enterprise resource planning.

The following report will be outlining a detailed discussion on one of the famous banks in New Zealand and Australia, called the ANZ Bank. The report will be focusing on the ERP selection for this bank with the purpose of helping them for their several process of business. The report covers a brief research on Enterprise Resource Planning for various parts like requirements for business or systems, selection of vendor, risks of security, strategies for mitigating these risks and many others for ANZ bank.

Any business process could be simply defined as the specific collection of several interlinked responsibilities, which are found in a business to significantly deliver a particular service or product to their respective clients (Becker, Kugeler and Rosemann 2013). This particular process of business is also termed as the set of various activities, which will the company in attaining their organizational goals or objectives. Each of these business processes will be eventually interrelated with one another and all these business processes comprise of a similar objective in making the organizational products and services unique and popular in its terms. All the business processes follow a specific sequence while completing the activity or process (Pearlson, Saunders and Galletta 2016). Each and every of this business process is eventually demonstrated with the help of a particular flowchart to properly show the activity sequence. The most significant benefits to use the process of business mainly include satisfaction of customers. The freedom to take up various alterations or changes is yet another important advantage.

Developing Business Requirements

Three distinct kinds of business operations are possible in a business, which include operational processes that helps in defining the major procedures as well as creating the initial stream value such as taking of orders or even manufacturing something (Rosemann and vom Brocke 2015). The next kind of processes of business is processes of management, which subsequently administer all the processes of operation by simply involving oversight of budgets, employees and governance of corporate. The final or the last kind of business processes is processes of supporting, which could be responsible to support all the important processes of operation.

The ANZ Bank eventually consists of several important processes of business within all of the systems. The various processes of business for this particular bank are as follows:

1. i) Lending Loans for Personal Use: The first business operation is that they are responsible in providing loans to their customers for personal uses (Sustainment 2014).
2. ii) Lending Loans for Business Purpose: The second business operation is that they are responsible in providing loans to their customers for business purposes or to any particular business.

iii) Lending Loans for Security Purpose: The third business operation is that they are responsible in providing loans to their customers for security purposes (Van Der Aalst, La Rosa and Santoro 2016).

1. iv) Accounting ofCustomer: The fourth business process of this bank is the accounting of their customers.
2. v) Processing ofCheques: The fifth business process of this particular bank is the processing of cheques.
3. vi) Processing ofOther Payments: The next business process of ANZ Bank is the processing of any other payment modes (Laplante 2017).

vii) Handling of Cash: The seventh business process of the Australia and New Zealand Bank is the easy handling of cash.

viii) Maintenance of Account: The next important business process mainly includes maintaining the customers’ accounts.

The requirements of business are the several specifications, which once submitted, provide value to describe all the characteristics of their system from all the viewpoints of system. The other name for the requirement of business within any particular business is stakeholder requirements specification or StRS (Antero 2015). The several types of processes, systems, software and products are the specific methodologies, which help in determining the process in satisfying, delivering and meeting each and every business requirement. All the requirement types are referred to and used for proper developing and procuring any other software and system.

Three important reasons are present to acquire each and every business requirement. These reasons eventually involve to understand various needs of a business, to fulfil every criteria of business output and also to satisfy their stakeholders as well as customers. Business requirements are solely responsible for bringing innovation to the business (Dey, Clegg and Cheffi 2013). When the business requirements are of higher level, the quality of the services and products are also of high level. However, if this requirement of business does not have a good quality, the services and products will also be failure.

The most significant requirements of business of the Australia and New Zealand Bank are given below:

1. i) Better Personal Credit: The most significant business requirement of the ANZ Bank is better personal credit. This type of personal credit can be properly calculated on the basis of loan application within the business. The main face of the banking sector is provided on usual market (Ha and Ahn 2014). The personal credit that the banking organization of Australia and New Zealand Bank provides is way better than all the other banks. This particular feature makes this bank extremely popular and important for all the other banks within Australia and suburbs.
2. ii) Better Business Credit: The next important business requirement of the Australia and New Zealand Bank is the better business credit. The business credit can be easily defined as the credit that a business possesses (Meyer eta l. 2013). There is a huge difference between the various kinds of business credits. The business credit score is the specific number, which defines the fact that the lenders are at good credit risk or not. The complexity of business credits is easily solved with this particular bank.

Determination of Systems Requirements

iii) Large Assets Base: The next important business requirement of the Australia and New Zealand or ANZ Bank is the large base of assets. The asset base is the underlying asset that is providing value to any specific loan or investment. The base of assets is not at all fixed (Pearlson, Saunders and Galletta 2016). This asset base would appreciate or even depreciate as per the forces of market or also increment as well as reduce the chance of acquiring any new asset. The asset base of the ANZ Bank is extremely large and is thus extremely popular than others.

1. iv) Perfect Business Plan: The next important business requirement of the ANZ Bank is the perfect and error free business plan. The business plan is responsible for providing utmost competitiveness and competitive advantages to the business. It comprises of each and every system or business process of the business (Kasemsap 2015). All the steps of the business are easily mentioned in this business plan. The presence of business plan makes the business extremely popular and widely accepted by everyone. Moreover, when the business changes its business processes, the business plan requires to be changed or altered. Thus, a perfect business plan is another requirement of the business of ANZ Bank.

Systems requirements can be defined as the specific types of requirements that are needed for any business or organization. This is the most important or vital requirement in all businesses (Bijan et al. 2013). These systems requirements are the significant configurations, which any particular system should comprise of for the purpose of running any hardware application or software application absolutely efficiently, effectively or smoothly. If these requirements are not met properly, it can result into several issues like installation problems, performance issues and many more. Furthermore, the products can either crash or can even malfunction with below expectation performance. Four types of business systems requirements are present in a business. They are functional requirements, quality requirements, constraints, data requirements. These requirements are also provided to the consumers for completing in details (Chiu et al. 2014). These types of requirements often indicate the least as well as the recommended configurations. The systems requirements comprise of each and every requirement like hardware, software, application, operations systems and many more. It helps in reducing the complexities of the business processes.

A bank mainly deals with various customers and money. This is the reason that the business operations should be perfect and type of discrepancy can cause major problem to both to the good will and the brand name. The several system requirements of ANZ Bank are as follows:

1. i) Hardware Requirements: All the hardware that are solely needed for executing the business operations fall under this list (Cao, Nicolaou and Bhattacharya 2013). Any bank cannot complete any of its business operations without the hardware. There are various requirements of hardware in a bank. These hardware requirements do require specific types of things for making the business successful. The several hardware requirements of the Australia and New Zealand Bank are as follows:
2. a) Architecture: The architecture of the bank refers to the computers or systems that are required for the processing of business operations. Monitors, mouse and keyboard are the major components of this architecture (Ha and Ahn 2014). Without these components, it is impossible to execute any business operation.
3. b) Power ofProcessing: The power of processing refers to the CPU or central processing unit of the bank. The speed of the clock within the central processing unit is also an important part of this power of processing.
4. c) Memory: The important hardware requirement of the ANZ Bank is memory. Random access memory or RAM is responsible for storing all type of sensitive information and thus the memory is extremely vital for any bank (Leon 2014).
5. ii) Software Requirements: The next kind of system requirements is software requirements. The software requirements eventually refer to all types of software that are required for the business. Any system cannot work without any software. Thus, the software is the most important requirement for any system (Rosemann and vom Brocke 2015). Moreover, the hardware cannot operate alone without the presence of software in it.
6. a) Operating Systems: The OS or operating systems are that software that helps any hardware to work properly. It can also be termed as a computing platform for the business.
7. b) Web Browser: The software or the applications are required to run with the help of web browsers (Shaul and Tauber 2013). This requires Internet connection.

The software that would be better for the business operations of the ANZ Bank is enterprise resource planning. ERP is responsible for the proper and successful integration of each and every business process within any organization. Any company comprises of several business processes that help them in the proper identification of all the operations (Seo 2013). These business processes are separate from one another and thus handling all of them simultaneously becomes explicitly difficult for any business. Enterprise resource planning is the best software in this scenario. All the business processes are easily integrated with this software and hence it is extremely popular. There are various vendors of enterprise resource planning software (Tarhini, Ammar and Tarhini 2015). Amongst various vendors of the enterprise resource planning software, the best vendor for the Australia and New Zealand Bank is SAP or Systems, Applications and Processes. There are several important benefits of this software. These advantages are provided below:

1. i) HigherCompetition: Competition is an important feature within any business. if the business will not have any competition, it will not grow exponentially. The entire growth of the business depends on how much better competition it is facing in its life (Zeng and Skibniewski 2013). SAP software is responsible for providing various types of competitive benefits to the bank and thus it is very effective.
2. ii) HigherEfficiency: The repetitive procedures are eradicated with the help of SAP software and thus the business becomes more efficient and effective than others. This high efficiency of the business will make it more successful.

iii) Easy Collaboration: The next significant benefit of the SAP software in any business is its easy collaboration (Shen, Chen and Wang 2016). This easy collaboration of business processes is extremely important for any business, especially for any bank.

1. iv) Cost Effectiveness: Cost effectiveness is yet another important benefit of the SAP software. The infrastructure cost is very low.
2. v) Flexibility andScalability: Another important advantage of SAP ERP is that it is extremely flexible and scalable than others. This flexibility and scalability makes it extremely popular and widely accepted by all banks.
3. vi) Integration of Information: The information integration is vital for any bank (Nofal and Yusof 2013). Since, the entire banking processes depend on the information or data, the integration must be done carefully and SAP helps in doing that.

vii) Streamlining of Processes: Each and every process of the business could be easily and subsequently streamlined with the help of this particular software of SAP.

viii) Service to Customers: SAP even provides good services to all the customers for improving the customer services of the bank.

The 3 ways to use the software of SAP in the bank of ANZ to improve the efficiencies of business are given below:

1. i) Incrementing Productivity: The most important way to use the SAP ERP software for improvising all the business efficiencies is incrementing the overall productivity of the business (Matende and Ogao 2013). If the productivity of the bank will not be high, they would suffer major losses in their business. When the productivity of the business will be increased, they would be enjoying extreme profit and popularity.
2. ii) Improvising Efficiency: The next way to use SAP ERP software is for the sole purpose of improvising the business efficiency of the Australia and New Zealand Bank. This type of efficiency is extremely important for any business for making it successful as well as acceptable for all the customers.

iii) Improving Decision Making: The final way to use SAP ERP software is for the purpose of improvising the business decision making of the Australia and New Zealand Bank (Hoch and Dulebohn 2013). Decision making processes are extremely important for any ban and with the help of SAP, ANZ Bank would be doing this eventually.

SAP comprises of various important advantages or benefits. The efficiency level of the ANZ bank has increased effectively and hence this efficiency level has brought major successes within the business. The three important factors that are enhanced with the help of this SAP software and have increased the efficiency level of the bank are given below:

1. i) Customer Satisfaction: The first and the foremost factor of this efficiency level enhancement is the customer satisfaction (Cao, Nicolaou and Bhattacharya 2013). All the customers of the Australia and New Zealand Bank are extremely happy with the bank processes and this is completely because of SAP software of enterprise resource planning.
2. ii) Good Profits: The profits of this particular bank have become explicitly high with the presence of the software of SAP within their business. Due to the high profits, the market shares of this bank are also on the higher side (Ha and Ahn 2014).

iii) Better Business Control: The business is controlled and managed better with the presence of SAP software within the business of ANZ Bank.  

Although, ANZ Bank is responsible for serving its customers to high level, there are some of the most significant security breaches or threats within the business of ANZ Bank. These security risks are given below:

1. i) DDoS orDistributed Denial of Service Attacks: These types of attacks occur when the hacker makes the important systems or networks completely unavailable for the rest of the authorized users (Laplante 2017). Any bank system is always vulnerable to this type of attacks as it stores confidential information.
2. ii) Phishing: The confidential data or information is stolen with the help of this type of attack or threat. Phishing is very common for a bank and ANZ Bank should be careful of their confidential information. Moreover, this phishing affects the integrity of the information.

iii) Insider Attack: A person who is present within a bank is also a threat to the confidentiality (Rosemann and vom Brocke 2015). Either deliberately or accidentally, these persons affect the confidentiality and integrity of data.

1. iv) Inappropriate Segregation of Duty: All the duties of staffs and employees must be properly segregated.
2. v) Wrong Aligning of Application Control: ACs or application controls are responsible for managing the applications or software. Any type of discrepancy can bring major destruction.
3. vi) Vulnerabilities ofInfrastructure Security: The infrastructure of the system should be preserved properly and hence the security should be maintained properly (Sustainment 2014). The vulnerabilities to infrastructure security can be extremely dangerous for the ANZ Bank.

The SAP software can easily resolve all the security risks within the systems of Australia and New Zealand Bank. There are few guidelines for this. They are given below:

1. i) Aligning all Application Controls: Easy alignment of all the ACs or application controls is done with SAP software and this particular problem could be easily resolved by the ANZ Bank.
2. ii) Ready-made Cyber Security: The cyber security is the most important requirement for any specific system (Zeng and Skibniewski 2013). The Systems, Applications and Processes or SAP software comprises of a ready-made security from all types of cyber threats and thus it is extremely popular.

iii) Solving Insider Attacks: As SAP comprises of the advantage of duty segregation, the problem to separate the duties of the staffs becomes very easy with this SAP software.

1. iv) Management ofInfrastructure: Infrastructure management is easy with the software of SAP ERP and thus this problem can be easily mitigated or resolved (Ram, J., Corkindale and Wu 2013).

Conclusion

Therefore, from the above discussion, it can be concluded that, strategic information system or simply SIS is the proper collection of several rules as well as guidelines, which could be used in several business in properly setting their strategies or plans according the pre existing norms. Each and every organization requires significant strategies for their business. if these strategies are not fulfilled properly, it is needless to mention that the organization would be suffering through major losses. The various generic strategy making becomes explicitly easier with this strategic information system. Sue to the cost effectiveness, any organization has the capability to afford this easily and promptly. Furthermore, the competitive advantages are easily obtained by this system. Moreover, the business model gains competitiveness with this. Eventually, the significant role of the system is with the BPR or business process re engineering. The second important advantage of this strategic information system is the barrier to entries. Moreover, it is utilized in creating unique service or product within the business and the product differentiation is also observed. The alliances within a business could also be created with SIS and the product or the market is eventually enhanced. The role of information technology within strategic information system is extremely inevitable. ERP or Enterprise Resource planning can be defined as the specific management software of business category, which is responsible for providing proper integration to each and every application. These distinct applications could be easily interpreted, managed, stored and collected with the utilization of this particular software of the ERP or enterprise resource planning. The sector that is being selected here is the banks and the most popular bank of Australia, ANZ Bank has been chosen for that purpose. Several processes or operations are solely present in a particular bank. ERP is utilized for integrating all those business processes subsequently. This report has properly outlined regarding various benefits and drawbacks of the implementation of ERP or enterprise resource planning for the bank of ANZ. The report has outlined the requirements of the business, the requirements of the systems and the proper software and vendor selection of the bank. Furthermore, the report has given three distinct methodologies for improving the efficiency of business of the bank.

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