Question:
Discuss about the International Banking and Liquidity Risk.
In the past days, the number of nations globally has experienced the financial distress of varying degrees of severity informing service process design in the sector of banking. There are no guarantee forms of technological advancements or the improved system of operations leading to the success of consumer adoption (Dinh & Pickler 2012, p. 219). The issue arises because the acceptance and intention of customers towards the adoption of advance are very crucial aspects of developing marketing and marketing.the successful propagation of various factors to form the service process design in the retail banking industry can be determinable by potential users of adoption of innovation. However, recent developments in technology have made every retail banking sector to focus on delivering their products and services through various electronic channels to improve their service process design. Various factors play the essential role in the competitive era of the financial company to develop their service process correctly (Brennan et al., 2011, p. 22). Therefore, the principal focus of this survey document is to discuss the main issues that affect the service process design in a Retail Banking Industry and considering the five operational performance objectives that affect the operation of making decision associating with the process of design and layouts of the retail banking industry.
The most visible indicator that can apply to predict banking crises in the service process model is those that relate directly to the soundness of the retail banking system. There is need of every manager of the retail banking system to ensure the banking change their operations from the future to the past to analyze different factors that influence the choice of a client in picking business retail (Chandra Mandal & Bhattacharya 2013, p. 17). The outline of the factors that affect the process of designing services for retail banking industry assists in constructing out some solutions. This research focuses on bringing out these actors, and some extent proposes solutions on how to correct them and in the end develop the ideal operations for retail banking.
Several factors affect service process design in the retail bank industry. Some of these factors include the nature of the business, quality of the product, number of trade-offs, view of the marketplace, as well as supply chain dynamics among other factors (Dinh & Pickler 2012, p. 207). In most cases, retail bank industry is undergoing dramatic changes in the process of attaining their service design. The changes result because of the ever-changing behaviors of customers, increasing expectations, channel proliferation, disruption, innovative application, along with adoption of advanced technologies, together with the digitalization of business and society in general (Chiou & Shen 2012, p. 864). Besides, reductions of costs of operations, increasing top-line revenue, and mitigating risk continues to be the key drivers that influence the service process design in the retail-banking sector.
The need to integrate or connect distribution channels by the banking industry to optimize efficiencies is a major factor that influences the service process design in a Retail Banking Industry. The connection of distribution channels aims at reducing costs, serve clients, and prospect in the consistent approach. Therefore, there is always the need to identify the opportunities by focusing on the overall customer life cycle during the formation of service process design (Ngo Vu & Nguyen Huan 2016, p. 113). The idea aims at improving experiences of the consumers and thus enables better customer service and experiences. The need to reduce churn and increasing loyalty of customer within the channel of distribution influence the design of service process within the Retail Banking Industry. In many cases, loyalty of retail banking customers tends to fluctuate. The fluctuation results because of the various factors within the distribution channel that will make the clients to seek services or to remove their money from a given retail banking industry (Kaushik & Rahman 2016, p. 331). The idea of withdrawal buy customers tends to have an adverse effect on the process of developing service design within the retail-banking sector.
Different factors that affect operations of retail banking sector make it tough for the development of duty process model in the financial industry. Dealing with the issue of variability remains to be the greatest challenge in making the service offer profit by developing an improved design for its services (Tan 2016, p. 45). In the service context of developing operations of the retail banking industry, some trade-offs remain to be a challenge that is far more subtle. It is necessary for the management to focus on driving out all variability during their operations. The customer should be responsible for judging the quality of their experience of managers in offering service process design. A different number of trade-offs such as the creation of internet along with mobile banking has consisted of the significant effect on the service process design in retail banking industry. Several traders have commenced to provide modern financial services along with goods to their loyal and targeted clients (Mei Mei et al., 2013, p. 275). During the service process design within the retail banking system, there is need to understand the link between innovation in the internet, mobile banking, and competition on retail banking markets that is essential in enriching the ideas of financial innovation.
Delivery system design variables in retail banking are influenceable by two major decisions. These include the distribution channel that needs to receive the managerial attention as well as the resource. The other factor within the number of trade-offs that influence service process design is the number of different delivery channels that are available for the clients to interface with the retail banking industry. The industrialization of duty process design has found the champion in the research of Tan (2016) that argued that service operations executives ought to stop thinking of service as servitude. The number of trade-offs or delivery options relates to questions that tend to answer the effect produced on the management of the service system by having various distribution channels that coexist within the same regime of the banking sector. The services of the business that comprise of the average industrialization score make the design to be deliverable through the higher number of delivery channels than banking services with either low or high score of industrialization (Valenzuela & Cooksey 2014, p. 138). Therefore, the number of trade-offs within the operation of retail banking industry affects service process design.
The regulatory barriers in business operations of the retail-banking sector have the huge influence on service process design. The regulatory barrier like business processes remains to be one of the most regulated industries in the economy (Bezbaruah & Rajkonwar 2016, p. 179). For instance, regulatory issues within the business processes impose obstacles to the entry on the market by requiring banks to obtain the license from the relevant authority as well as to implement sound management of risk procedures. Such requirements make the process of service process design to make the industry channel huge sum of money that could have been applicable in supporting other operations (Charlesworth et al., 2014, p. 12). The nature of close monitoring of the transactions of the retail banking sector by the manager’s aid in improving the development of service process design in the retail banking system. Other factors that result from the nature of business such as cost reduction, customer focus, developing new offerings, segmentation, branch consolidation, single customer review, and the use of digital marketing and services of customers influence design of duty process within the retail banking industry.
The focus of reducing costs and managing risks in the operations of retail banking system remains to be the key factors in designing service process as digitalization becomes crucial in the financial sector. The activities of the business that aims at keeping operational costs under control, management of any risk, and realizing cost reduction aid in improving the formation of improved design of service process within the retail banking industry. With the implementation of digital strategies in the business sector of banks, customer experience optimization, review the duties of branches; replacing the legacy system as well as responding to regulatory shifts is essential in developing the design. However, costs together with management of risks continue to be the important factor for all obvious reasons (Mandal & Bhattacharya 2016, p. 276). The nature of business continues to shift leading to various effects on the development of service process design within the retail banking industry. The nature of business of financial sector that involve digitalization, digital disruption, and digital transformation remains to be recognizable as priorities by the retail-banking sector in developing their service process design.
The quality of the product has a huge impact on the design of duty process within the retail banking industry around the world. Decisions used in making the products within the banking sector have the huge impact on the decisions taken during the designing of the process that produce those goods or services. Therefore, nature of product and design of duty process interrelates. For the company to commit to the detailed design of the product or service consideration, need to be accessible to its production (Dincer & Hacioglu 2013, p 1076). The design process of services in the retail banking sector can constrain design of services along with products provided to customers. It is possible for the management of the company to separate design of product and process design, but it is beneficial to consider the nature of product and design of service process together because the design of goods remains to have an enormous impact on the costs of making operations of the banking sector to be efficient. Besides, excellent retain banking industry designs, manage and improve processes, products, and services to develop improved value for the client and other stakeholders. The fantastic designs of organization and management processes optimize the value of stakeholder. In need of implementation of other strategies, the retail bank executives must focus on the further steps and respond to the advanced transformations in the business environment. The use of direct and digital channels can aid in improving the nature of the products offered by the retail banking industry (Imtiaz & Ullah 2016, p. 429). Such channels play the fundamental role in retail banking because the company can focus on improving its existing service process design to attract the huge customer base.
Operational objectives form multi-disciplinary field that focuses on managing every aspect of the operations that associates with the process design and layouts of the retail banking industry. The objectives of the performance of operation comprise of the integration of several functions in ideas of making decisions of developing the service process (Hayashi & Keeton 2012, p. 13). The operational performance has the purpose of providing the product or service and to sell the product or service according to the service process design.
Demand management within the operations of the retail banking industry is influenceable by various factors. All these factors lead to different effects on the process of making decisions that associate with the service process design together with layouts in the financial sector. The objective of operational performance aims at improving the marketing function because of the increasing demand for services of a given retail banking industry. The purpose of managing the request is essential as it aids in communicating the layout and design of the company about organization’s products and services to its markets (Batiz-Lazo & Smith 2016, p. 57). The idea of focusing on demand of the management by operational performance aids the retail banking industry to generate a request of their customers. The objective of product or service development fiction within the purposes of operational performance is responsible for the creation of advanced and modified services and products to generate requests of the customers for service. The idea is essential in ensuring that every organization forms its service process layouts and designs as per the demands of the targeted customers (Chiang 2016, p. 41). Additionally, the objective of operational function by the operational performance remains to be an essential factor for fulfilling the request of the client for service throughout the production and delivery of improved services to customers. Therefore, the objective of operational performance that focuses on the demand management has an essential role in promoting the development of duty process design of the retail banking industry globally.
The operational performance of any organization has the objective of configuring the workplace with the improved features. While facility layout for different services may be similar to that for other cooperation, it is also somewhat different as in the case with people working in retailers and warehouses. The relative permanence brought about by the inventory management remains to be one of the essential elements that affect the efficiency of the retail banking sector in developing service process designs and layouts (Beltyukova et al., 2013, p. 231). The management of inventory assists the company’s operators to have good stored for their future usage. Such storage aids the operational managers to develop effective service process design for the retail banking industry. Effective inventory management by the executive performers helps in the active development of efficient design and layouts for service operation of the retail banking sector that can reduce unnecessary material handling (Cartier 2016, p. 427). The developed plans and designs can also be vital in keeping the costs of operations to be low while maintaining the flow of product throughout the organizational setting. Additionally, managing inventory also assists the retail banking industry during the situations beyond control such as transport strikes and curfew. All these considerations can be essential in helping during the development of well design and layout for the service process within the retailing banking industry within the marketplace.
The principal focus of strategic operations is to produce the goods along with services demanded by the customers of the retail banking industry. Therefore, operational performance has the mandate of assisting in implementing the business strategy of the retail banking industry to form an appropriate design and layouts. Forecasting and its roles always depend upon the position in the supply chain that the retail banking sector occupies (Gupta & Khanna 2016, p. 65). Forecasting allows the operational managers to focus on the one point of independent demand for the operations of the company. The need arises from the end-user customer of the supply chain, thus allowing the retail-banking sector to focus on the advance process of making improved service process designs and layouts. Besides, the objective of forecasting within the operation performance offers the logical as well as the orderly presentation of organizational forecasting practice and establishment of the clear overview of the latter.
Various effects of functions in the organization affect the layouts and designs of the service process of the retailing banking industry. Some of these effects include the marketing strategies, procurement issues, and supply chain management. However, these results expose the retail-banking sector to face various challenges (Martin 2012, p. 321). The improved marketing strategy by operational performance remains to be an essential component of the overall operations of the business about maximization of the success of the process of production as well as meeting the desires of workers. The procurement within effects functions has the objective of forming the service process layout and design to ensure the smooth flow of work. It also provides the efficient movement of materials for management of operations and information through the improved system that will result in huge revenue to the company. Therefore, the principal purpose of the formation of improved supply chain management is an essential objective towards the development of efficient service process design within the retail banking industry. Some the factors that determine the service process layout and designs of a retail banking sector allows the business to build or renovate a facility for maximum layout effectiveness (Won et al., 2015, p. 532). Therefore, the criteria for attaining efficient layout include the ideas of easing prospect expansion of alteration, the stream of association, management of materials, and focusing on the production needs. Besides, there is a need for the development of facility layout to consider every objective of operational performance as an essential factor. The consideration must remain to follow constant redesign of the designs as it aid in improving the operations of the retail banking industry.
Conclusion
Development of efficient service process design in the retail banking industry has remained to be the heart of every banking sector in the marketplace. The research presented on this paperwork points out various factors that are essential in developing service process design in the retail banking industry. Different retail banks need to launch campaigns since the priorities of the clients have proved to be unaware of the advantages that attached to various factors that influence service process designs of the financial sector and its usefulness. Correct implementation of different elements in an efficient manner would help in building the trust as well as the confidence of consumers. There is a need to engage more with customers in the process of identification of critical areas that need an improvement in delivering the banking products. There is a need for the banking industry to develop well-thought-out initiatives to manage both money and talent if prosperity is to be restorable. Therefore, many factors can influence the adoption of different methods of creating service process designs. The information regarding the retail banking industry and its service process design to consumers have a positive impact as well as positive correlation with the adoption of other services like online banking.
List of References
Batiz-Lazo, B, & Smith, A 2016, ‘The Industrial Organization of Hong Kong’s Progression Toward a Cashless Economy (1960s-2000s)’, IEEE Annals of the History of Computing, vol. 38, no. 2, pp. 54-65. Available from: 10.1109/MAHC.2016.15. [10 October 2017].
Beltyukova, EA, Pyankov, VV, & Yu., SD 2013, ‘RETAIL LENDING EFFECTIVENESS IN RUSSIAN BANKING SYSTEM’, Science of Krasnoyarsk / Nauka Krasnoyar’ya, no. 3, pp. 230-238.
Bezbaruah, K, & Rajkonwar, AB 2016, ‘A Review of Key Factors Affecting the Adoption of Self-Service Technologies in Banking with Special Reference to Assam’, International Journal of Multidisciplinary Approach & Studies, vol. 3, no. 1, pp. 173-184.
Brennan, M, McGregor, B, & Buckland, J 2011, ‘The Changing Structure of Inner-city Retail Banking: Examining Bank Branch and Payday Loan Outlet Locations in Winnipeg, 1980-2009′, Canadian Journal of Urban Research, vol. 20, no. 1, pp. 1-32.
CARTIER, C 2016, ‘Model Hong Kong malls and their development in mainland China: consumer iconicity and the trans/national capitalist class’, Global Networks, vol. 16, no. 4, pp. 415-436. Available from: 10.1111/glob.12121. [10 October 2017].
Chandra Mandal, P, & Bhattacharya, S 2013, ‘Customer Satisfaction in Indian Retail Banking: A Grounded Theory Approach’, Qualitative Report, vol. 18, no. 28, pp. 1-21.
Charlesworth, S, Baird, M, & Elliott, S 2014, ‘Intersections of regulation, space and gender: retail banking in an Australian Regional Town’, Community, Work & Family, 17, 1, pp. 1-19, Academic Search Premier, EBSCOhost, viewed 10 October 2017.
CHIANG, M 2016, ‘Sustaining Hong Kong’s Services amid the Changing Dynamics of China’s Economy’, China Perspectives, no. 2, pp. 37-45.
Chiou, J, & Shen, C 2012, ‘The antecedents of online financial service adoption: the impact of physical banking services on Internet banking acceptance’, Behaviour & Information Technology, vol. 31, no. 9, pp. 859-871. Available from: 10.1080/0144929X.2010.549509. [10 October 2017].
Dincer, H, & Hacioglu, U 2013, ‘Performance evaluation with fuzzy VIKOR and AHP method based on customer satisfaction in Turkish banking sector’, Kybernetes, vol. 42, no. 7, pp. 1072-1085. Available from: 10.1108/K-02-2013-0021. [10 October 2017].
Dinh, V, & Pickler, L 2012, ‘Examining Service Quality and Customer Satisfaction in the Retail Banking Sector in Vietnam’, Journal of Relationship Marketing, vol. 11, no. 4, pp. 199-214. Available from: 10.1080/15332667.2012.741022. [10 October 2017].
Gupta, N, & Khanna, VT 2016, ‘Customers Demographics Influence on Usage of Retail Banking Channels’, Annals of the University Dunarea de Jos of Galati: Fascicle: XVII, Medicine, vol. 22, no. 2, pp. 63-69.
Hayashi, F, & Keeton, W 2012, ‘Measuring the Costs of Retail Payment Methods’, Economic Review (01612387), 2, pp. 1-41, Academic Search Premier, EBSCOhost, viewed 10 October 2017.
Imtiaz, T, & Ullah, K 2016, ‘Customers’ Acceptability of Islamic Banking: Employees’ Perspective in Peshawar’, Abasyn University Journal Of Social Sciences, 9, pp. 421-434, Academic Search Premier, EBSCOhost, viewed 10 October 2017.
Kaushik, AK, & Rahman, Z 2016, ‘Are Street Vendors Really Innovative Toward Self-service Technology?’, Information Technology for Development, vol. 22, no. 2, pp. 334-356. Available from: 10.1080/02681102.2015.1052359. [10 October 2017].
Mandal, PC, & Bhattacharya, S 2016, ‘Postservice Recovery Customer Satisfaction in Indian Retail Banking: Scale Development and Validation’, Journal of Asia-Pacific Business, vol. 17, no. 4, pp. 272-292. Available from: 10.1080/10599231.2016.1235952. [10 October 2017].
Martin, I 2012, ‘Structuring Information Work: Ferranti and Martins Bank, 1952-1968’, Information & Culture, 47, 3, pp. 312-339, Academic Search Premier, EBSCOhost, viewed 10 October 2017.
Mei Mei, L, Cheung, R, Lam, A, & Yuen Ting, C 2013, ‘Measuring Service Quality in the Banking Industry: A Hong Kong Based Study’, Contemporary Management Research, 9, 3, pp. 263-282, Academic Search Premier, EBSCOhost, viewed 10 October 2017.
Ngo Vu, M, & Nguyen Huan, H 2016, ‘The Relationship between Service Quality, Customer Satisfaction and Customer Loyalty: An Investigation in Vietnamese Retail Banking Sector’, Journal of Competitiveness, vol. 8, no. 2, pp. 103-116. Available from: 10.7441/joc.2016.02.08. [10 October 2017].
Tan, T 2016, ‘Heading to HONG KONG & CHINA for Print Manufacturing’, Publishers Weekly, 263, 35, pp. 40-56, Academic Search Premier, EBSCOhost, viewed 10 October 2017.
Valenzuela, F, & Cooksey, R 2014, ‘Australian Retail Banking Customers’ Perceptions of Time in A Service Recovery Process’, Contemporary Management Research, 10, 2, pp. 123-146, Academic Search Premier, EBSCOhost, viewed 10 October 2017.
Wong, E, Tsang, A, & Kong, S 2015, ‘International Banking and Liquidity Risk Transmission: Evidence from Hong Kong S.A.R’, IMF Economic Review, 63, 3, pp. 515-541, Academic Search Premier, EBSCOhost, viewed 10 October 2017.
Essay Writing Service Features
Our Experience
No matter how complex your assignment is, we can find the right professional for your specific task. Contact Essay is an essay writing company that hires only the smartest minds to help you with your projects. Our expertise allows us to provide students with high-quality academic writing, editing & proofreading services.
Free Features
Free revision policy
$10Free bibliography & reference
$8Free title page
$8Free formatting
$8How Our Essay Writing Service Works
First, you will need to complete an order form. It's not difficult but, in case there is anything you find not to be clear, you may always call us so that we can guide you through it. On the order form, you will need to include some basic information concerning your order: subject, topic, number of pages, etc. We also encourage our clients to upload any relevant information or sources that will help.
Complete the order form
Once we have all the information and instructions that we need, we select the most suitable writer for your assignment. While everything seems to be clear, the writer, who has complete knowledge of the subject, may need clarification from you. It is at that point that you would receive a call or email from us.
Writer’s assignment
As soon as the writer has finished, it will be delivered both to the website and to your email address so that you will not miss it. If your deadline is close at hand, we will place a call to you to make sure that you receive the paper on time.
Completing the order and download
