The development of the information system for Best and Less clothing would help the users and the employees of the organization to reduce the effort. The requirement of the information system is analysed based on the functionality, usability, reliability, performance and security requirement. The stakeholders associated with the development of the information system are identified and are grouped into internal, external, operational and executive stakeholders. The questionnaires prepared for the stakeholders are kept close ended such that information is collected from them and helps in development process and reducing the errors in the system development process.
For the identification of the functional and non-functional requirement for the implementation of the information system for Best & Less clothing retail store are given below:
Functionality – The information system should be used as a platform for the user and the management team for improvement of the business process and reduce the manual effort of the employees. It improves the scalability and security of data and makes the data available from remote location.
Usability – The system should have a simple user interface and the user should not face any difficulty while using the information system. The system should be responsive and message should be displayed returning feedback for the wrong input of the user.
Reliability – The user should be guided to the purchase page and navigation panel should be added such that user can return to the previous page. Different product and service should be offered to the customer for increasing the loyalty of the customer and attract them to use the information system.
Performance – The server performance should no get down with the increase in the number of user and more number of users can be handled at a time. The response time of the servers should be kept minimum such that user does not have to wait for a long time.
Supportability – Email and message service should be enabled for providing support to the user. The user feedback should be taken from them and improvement should be done in the information system for increasing the sustainability.
The stakeholders are identified according to Internal, external, operation and executive. The following is the list of stakeholders:
Internal Operation Internal Executive
Management of the business infrastructure Manager
Management of the inventory Stock Accountant
Management of the Sales Sales Personnel External Operation External Executive
Insurance Company Insurance agents
Networking Network Administrator
Advertisement Promotional agents
There are different data gathering activities involved for finding the information that are essential for the development of the information system. The following set of questionnaires is developed for finding the requirement and an interview should be arranged with the stakeholders and the questionnaire should be distributed among the for finding the requirement.
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Use Case |
Brief Use Case Description |
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Approves |
The customer needs to register and into the information system for using the system |
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Add Account |
The administrator s given the permission to add new accounts |
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Login |
The customer can login into the system for search for items and place order |
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Register |
The details of the customer needs to be provided for registering into the information system. |
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Search Product |
The search option is used for searching available products from the database |
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Places Order |
The order is placed by adding item in the cart and completion of the payment options |
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Change or cancel order |
The customer can cancel or change order and if the service is not satisfactory to the customer. |
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Check Order status |
The status of order is updated in the database and shared with the customer for viewing the details |
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Make Payment |
The customer can choose different option for payment for getting the product delivered. |
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The sales employees makes sales visit for checking the quality and reduce the complaint of the customers. |
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Check in |
The product is verified and marked after the completion of the check and delivered to the customer. |
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Create order summary report |
The summary report is created and management of the stocks and finding the returns from the business. |
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Publish report |
The accountant is responsible to manage the supply chain and the inventory and publish report and upload in the database |
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Generate report |
The data residing in the database of the information system should be used for generating report and management of the information and maintain a track on the growth of the business. |
Fully developed use case description
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Use Case Diagram: |
Best & Less Information System |
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Scenario: |
To sell cloths and accessories |
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Triggering event: |
To record the details of the inventory and the customers in the information system |
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Add new customer, product details in the information system and eliminate the manual procedure |
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Actor: |
Stock accountant, Manager, Customer, Sales person |
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Stakeholders: |
The staffs and the customers are the main stakeholders identified for the development of the information system. |
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Preconditions: |
The availability of the products is important for the working of the information system. |
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Postconditions: |
The user must have knowledge of using a information system and the interface must be usable |
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Flow of Activities |
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Excepted Condition |
Low or no internet connection Unavailability of the customer details Database corruption. |
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Conclusion
It can be concluded that for the development of the information system an analysis should be done on the requirement and different procedures should be used for the identification of the requirements. For the development of the use case a brief and detailed use case description is created that helps in identifying the flow of information between the actors and the user cases. The triggers and the alternative paths that can be used for getting the desired outputs can also be found from the use case. The sequence diagram and the activity diagram is create for the identification of the exchange of message between the different objects necessary for the development of the information system.
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