Discuss about the Fundamentals of Public Relations.
1. Public relation is a practice of handling and managing the spread of news and information between individuals, organization and the community at large. In the recent times, many corporation and companies have engaged in public relation campaigns for various objectives like increasing sales by creative advertisement, for improving spoilt reputation or maintaining reputation or for having close connection with customers and clients (Pike et al., 2010).
Thus, in the said case, Pizza Rush was a pizza company which had recently witnessed poor reputation as a video of its employees messing with food and pizza preparations went viral. Thus, a Public relation campaign was recommended to be launched with the objective to win back the trust of the customers and the shareholders, to increase the sale of the pizza rush by double as compared to before the date of scandal, boast moral of the employees and make Pizza Rush as one of the leading pizza brands in Australia by end of 2016.
Thus, the pizza rush public relation campaign started with the tag line that stated “Come to Pizza Rush outlets for pizza you can see is prepared with love and care”
As the reputation of the Pizza Rush was affected, a campaign which promoted undercover bosses, camera and CC TV’s installation and facility visit were the primary features of the campaign to win back the trust of customers and shareholders. Thus, the implementation of the public relation campaign started with installation a camera which showed the customers exactly how their pizza was being prepared. Thus, the public relation campaign highlighted the new implementation of cameras in the Pizza Rush outlet which allowed a customer to watch his ordered pizza being made. Thus, the public relation campaign used many press releases to pass the information to the community via email, printed ads, radio and other promotional offers (Macnamara, 2010).
2. The public relation campaigns usually have press released where different media are used to spread information and news to the public and community at large. Thus, the effectiveness of the different media for public release campaign is as follows:-
3. The success of any public relation campaign depends on its implementation and ensuring that the whole campaign is executed and completed in time and without crossing the budget allotted for the same. Thus, a pre-planned public relation campaign always has a greater chance of being successful. The duration of the activity will always depend on the how far in the future the campaign should go and how well one can predict the cost and expense of the public relation campaign. Thus, the most suitable concept is to pre-plan and set a budget for campaigning activities for a span of 12 months and put in place an overall strategy that could plan campaign activities for the next 2-3 years. Thus, this strategy can be presented in excel sheets and similar specialize software like Microsoft Project which can help to create charts including Gantt charts to have a visual representation of the campaign activity which will be helpful in monitoring and explaining the plan to employees engaged in it. Monitoring a public relation campaign is very essential as it ensures clear management and control of top management of all the activities whether current or future. In case, a critical situation arises, regular monitoring can help in providing quicker solution as evaluation is easier due to regular checks and lastly monitoring can help in providing valuable services to public relation clients. Thus, monitoring success of public relation campaign can be achieved by pre-planned activities which are implemented on time and in budget and additionally monitoring activities which are significant in impacting the objective or the outcome of a public relation campaign mark its successful (Lee & McGovern, 2013).
4. Public Relation campaigns being very popular these days, many companies including Public Relation and Marketing companies in the present times conduct campaign for individuals and company who wish to avail their services, for example, the PPR company in Australia. Many a times, public relation campaigns do not run as planned and can take more time to either complete its objective or overshoot its budget or face certain crisis, which will require to amend, change or re-schedule the public relation activities and campaign (Carroll & Van Veen, 2012). Thus, when such a situation arises, the employees or the individuals who conduct public relation campaign for a company do not have the authority to change the schedule, budget or extend the duration of the public relation campaign, the said approval is to be taken from the top management of the company who have drafted a public relation campaign plan which the employees of the company implement. Thus, it is clear that the overall control of all public relation activities in a campaign is under the top management of the public relation company which reviews, monitor and when required changes or amends the public relation campaign to serve the best interest of the company which hires it (Hoek & Jones, 2011).
5. Email campaign is used to execute a targeted and pre-decided plan that is created by sending promotional messages and information via email to the customers in order to built trust and confidence around the services and product promoted. It is evident that almost 70% messages in an individuals’ inbox are non-personal message which either specify offers, discounts and promotions, making the email a great marketing tool. However, monitoring an email campaign can be complex, as the competition in very high and great efforts are required to stand out in an email promotional or a campaign. Thus, new methods are to be developed to monitor email campaigns along with monitoring the competitors (Hoek & Jones, 2011).
The first method which helps a public relation company to monitor an email campaign is to check the number of times an email is forwarded. The term forwards here should mean when an individual opens his email and clicks on the forwards button to send the email to his friends and family. Thus, when a company reviews the number of times a promotional email is forwarded; it is easier to track the interest of the customers.
Another method to monitor an email campaign is to send emails on a customer’s spam folder and then review the number of emails when are converted into “this is not spam.” It is evident that every individual have spam emails, which are rarely opened. However, if a spam email is sent to a customer’s email inbox, it clearly shows that the customer has read the spam message and is interested in it. Although, this is a very rare phenomena, where a spam email is marked as not spam, it is a great tool to monitor email campaigns (Macnamara, 2010).
The last method to monitor an email campaign, a public relation company can review which of the emails are deleted before opening and which are deleted after opening and being read. Thus, reviewing the number of people who delete an email without opening it can help the public company to amend their subject line or make the email campaign more attractive.
6. The internal stakeholders of Pizza Rush include its directors, CEO, employees and management whereas the external stakeholders of the Pizza Rush include its shareholders, creditors and customers. As certain employees had uploaded a video messing up with the food in Pizza Rush, the company had to engage in a public relation campaign to overcome the loss of reputation it suffered. Thus, the public relation campaign initially identified the issues which lead to the event which was no supervision, lack of job satisfaction, authorization, hygienic and poor knowledge and skills (Lamme & Russell, 2010). Thus, the campaign suggested ruling out the flaws in staff training programs, launching new pizzas and new discounts, promoting the brand with positivity, creating good working environment for employees and re-developing the trust amongst customers about the quality of pizza. Thus, the campaign re-defined the goals of every employee in the Pizza Rush outlet to have a good base of authorization and supervision. Therefore, the public relation campaign for Pizza Rush made press release through Medias like television, radio newspaper and social networking sites like Face book and Twitter which helped the campaign to spread the new promotional offers to large number of individuals (Smith, 2012). Thus, the result and the consequences of the said campaign was that it improved the turnaround of Pizza Rush Company, increased sales; the reputation of the company was re-established creating positive feedback and improvement in overall training programmes for employees. Thus, the public relation campaign helped and proved beneficial for the internal and external shareholders, making the external shareholders happy due to increase sale and developing trust and confidence in customers for food products the Pizza Rush concerning its hygiene and quality. Additionally, the internal stakeholders were more satisfied and happy as employees after they received regular training, meetings and define roles of all the employees in the Pizza Rush Company (Hendrix, Hayes & Kumar, 2012).
7. The Pizza Rush public relation campaign was initiated to re-build the reputation of the Pizza Rush Company which was adversely affected by a YouTube video clip posted by two employees messing with Pizza Rush food. The public relation campaign of Pizza Rush which a one of the largest pizza selling companies in Australia was started with the objective to eliminate flaws from staff training programme, promote an increase the sales of the company, promote the brand with positively and re-build the trust and confidence in customers about the quality and hygiene of the Pizza Rush Company. However, reputation is a great asset to a company especially in the food industry, as customers will refrain from purchasing products and pizzas if health and hygienic is a concern (Theaker & Yaxley, 2012). Thus, the public relation campaign initiated to re-build the reputation of the Pizza Rush required to be more powerful which including a press release of the details of the incident which created a bad name for the Pizza Rush Company. The campaign required to work on a stronger message than just guaranteeing best quality. The Pizza Rush Company in its press released should have announced severe punishment and termination of the two employees who indulged in the video clip events spoiling the name of the brand. The public relation campaign should have used television commercials as they promoted their discounted large pizza during FiFa matches. Additionally, a customer feedback would prove to be very helpful in monitoring the success of the public relation campaign which could be taken via feedback survey, email survey or delivering a leaflet with delivery of pizza to be filled for attractive discounts. Thus, the employees required motivational and ethical training session which would re-build the trust of internal and external stakeholders including employees, customers, directors and shareholders (Bernstein & Rakowitz, 2012).
Reference List
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