Your group is required to develop a script in which the central character in your scenario applies the Giving Voice to Values framework in response to the values conflict or ethical dilemma identified in your scenario.
called them for.
Loan manager: Good morning?
All: Good morning too sir.
Loan manager: It’s my hope we are all doing well and going on with the job well. I’m happy with the work we have been doing so far. The bank have been seen to improve in performance as far as mortgages sales is concerned. The number of customers we serve has drastically improved from 20% to 30% in the last three months.
Broker: This is such a nice report sir. On our side as brokers we are doing all we can to ensure that these sales rise even beyond 50%. We desire to see the bank grow.
Loan manager: wow! This is very encouraging. I have some good news for you today. Due to these improvements, our manager has introduced a strategy that will help in shooting the sales even to higher levels. He has decided to involve the staffs too in this process of improving our organization. We will be receiving commission too depending on the number of successful sales we facilitate. I have thought and decided to include you in this that you may gain something too.
Mr. Mau: We are glad sir. In which way do you want us to be involved in this?
Loan manager: alright, this is how we will go about it. You are going to earn yourself $1000
for every client you will bring me. How do you love it?
Broker: It’s a good deal sir, I can’t wait to start it. A thousand dollars is quite a huge amount of money. No one would ignore such an amount.
Mr. Mau: I have a concern sir, where are you going to afford compensating us with amount of money. I feel it’s quite high for you.
Loan manager: That should not worry you, I have it sorted. The same customers we are bringing will cater for the cost. We will double the interest rates of the loans we will offer them. However this should remain a secret among us if we want to reap much from it. I hope I can trust you.
Broker: Sure! You can.
Mr. Mau: I have an objection sir, adding the rate of interests is not fair to our customer since we are not giving them anything in return for the added cost. This is illegal and against our ethics too.
Loan manager: I don’t think this should be an issue at all. We all need money and this is a deal that you cannot find in any other place. Grab it and run. I guess we should be discussing on how to maximize sales. We will also be urging our customers to apply for large amounts of money if we want to get high commissions too. Are we together?
Broker: Yes we are sir. Thank you for considering us.
The meeting was adjourned though Mr. Mau didn’t show satisfaction of the decision made. He however saw it wise to leave it since it seemed to be a losing battle. Dan was still disturbed by this decision but being just an intern, he decided to remain silent too. He was however very uncomfortable and felt he should find a way to solve it. He had however found Mr. Mau, a man who they shared ideologies. Maybe sharing with him would bear some fruits. He decided to visit him in his office.
Dan: Hello Mr. Mau, can I have a minute with you?
Mr. Mau Sure, you can Dan, how are you doing?
Dan: I’m doing well despite being troubled by my boss’ decision. I’m finding it uncomfortable.
Mr. Mau: I understand Dan, I also have the same feeling, I tried my best to oppose the idea but then I saw there was no way I was going to win the argument. He is at a higher rank than I further more whatever he says is always right. What troubles you and you are just new here?
Dan: I just feel it’s against my values. This action is illegal and against the ethics of banking. We will be stealing from our customer if we choose to go with this decision.
Mr. Mau: That’s true, but I don’t really see what we can do as at now. We are powerless.
Dan: If we choose to keep quiet and watch we might suffer in one way or the other. If this decision is implemented, hardly can the customer bear the burden. They try to seek other cheaper ways of getting loans such as approaching young microfinance bank or even savings and credit cooperative societies. The bank will eventually lose some potential customers.
Mr. Mau: Oh, that’s very insightful of you but I have decided to just let go. I will do the business in the right way and live the other to continue with the illegal business.
Dan: What if the managers comes to know of this, we will all lose our place in this organization.
Mr. Mau: I’m getting you but still this is beyond us. Either way it’s not safe. The loan manager still can make us lose our job.
Dan: That’s true but we should give speaks what we stand for. This is called giving voice to value. We all know what is right. This calls us to now the say it in a way that it will persuade them that we are targeting. I suggest we communicate this to the manager in a good way and we can stop it. He is the right person who can solve all this. I know it’s risky but it is the right thing to do.
Mr. Mau: Wow! I had not viewed it in this angle. I think this is the right thing to do.
Dan and Mr. Mau decided to book an appointment with the general manager. They had seen that this was the right thing to do.
General Manager: Good morning!
All: Good morning too sir.
General Manager: Please you can have a seat.
They all sits and Mr. Mau begins to share.
Dan: Thank you for having us sir. The reason we came to you is because of something that has been happening without your knowledge. We understand the risk accompanied by this but we have chosen to stand for what is right. The Loan Manager has been planning to our brokers to gain commissions from the offer that you introduced. Consequently, he plans to increase the customers’ interest rates which we understand is risky for the bank.
Mr. Mau: He also plans to use the broker to lure the customer to apply the for huge amounts of loans so as to gain more commission. We understand that this is against the banking ethics. This is also illegal since it is happening without your consent.
General Manager: I’m surprised that all this has been happening here without my knowledge. However I’m happy for such a bold step you have taken. Such characters are very rare in today’s word of business world. I will take appropriate measures to stop this. I understand this is a risky step that you have taken be assured of my support and protection. Be assured of your job security.
Dan: Thank you for the sir for listening to us. I’m are assured that the business will improve even the more. A profession should be beyond money since when this is reversed all goes wrong.
General Manager: Sure, I’m amazed by your spirit, we are lucky to have you here.
They left the office feeling relieved since their values had been respected. The manager was also happy in the way they approached the whole issue. He decided to conceal their identity as he was addressing the issue so as to reduce the probability of conflict. They had convinced the manager too that this was the right thing to do.
References
Freeman, R., Dmytriyev, S. & Wicks, A. (2018). The Moral Imagination of Patricia Werhane: A Festschrift. Cham: Springer International Publishing Imprint Springer.
Gentile, M. (2010). Giving voice to values : how to speak your mind when you know what’s right.
New Haven Conn: Yale University Press.
Houser, R. & Thoma, S. (2012). Ethics in Counseling and Therapy Developing an Ethical Identity. Thousand OaksThousand Oaks: SAGE PublicationsSAGE Publications.
Kooperman, P. (2009). Writing short film scripts : a student guide to film-making. Elsternwick, Vic: Insight Publications.
Straczynski, J. (1997). The complete book of scriptwriting. London: Titan.
Trevin?o, L. & Nelson, K. (2017). Managing business ethics : straight talk about how to do it right. Hoboken, NJ: Wiley.
Villa, J. (2015). Ethics in banking : the role of moral values and judgements in finance. Houndmills, Basingstoke, Hampshire New York, NY: Palgrave Macmillan.
Wolff, J. & Cox, K. (2011). Successful Scriptwriting : How to write and pitch winning scripts for movies, sitcoms, soaps, serials and variety shows. Cincinnati: F+W Media
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