Hospitality Management: Physical, Mental, And Professional Well-Being, Leadership Roles, And The SMART System At The Langham, Melbourne

Discussion

The study sheds light on the core aspect of hospitality management while considering physical, mental as well as professional well-being. Apart from that, the study delves deep into multiple leadership roles in hotel management. The study also concerns the SMART system for setting up future goals associated with The Langham, Melbourne.

The industry of hospitality management is a vast domain that consists of daily observations of commercial, administrative, or operational activities. The core of consulting these tasks is to maximize the profitability, performance to operate, and customer satisfaction index. The Langham is a well-reputed hotel of Australia that is famous for its superior room service, service management as well as conducting additional commodities such as parties, spa, pet accommodation or business meetings. The Hotel itself carries out an old-fashioned charm along with the modern facilities. Previously the organization was running under the brand name of Sheraton Towers Southgate, however, in 2005 the managerial board of the hotel renamed it to The Langham, Melbourne. Along with 386 rooms, and superlative quality of entertainment services the hotel is marked as one of the finest 5-star hotels of Melbourne (langhamhotels.com, 2022). While considering the additional features, the hotel provides fine dining, bar, event management facilitation, the organization is making a great impact on the consumers. The hotel is located near Yarra river, which makes it a great option for accommodation together with the view of the city landscape.

Being a part of a globally renowned hospitality management group, the core motive of the hotel is to pursue excellence in every aspect of hospitality. Therefore, the mentioned organization has been following a vision that they refer to as GREAT that consists of five major components such as Global, Reliable, Excellence, Adapt, and Teamwork (langhamhospitalitygroup.com, 2022). 

• Global: This perspective is associated with the global expansion of the chain of hotels, and the Melbourne division is contributing significantly to the mission.  
• Reliable: Ensuring financial strength is considered as the fundamental of this segment.
• Excellence: This relies on the service management of the mansion hotel. Customer satisfaction is one of the core motives of the group.
• Adapt: Incorporating innovations, technological incidents as well as influencing the agility of the underlying system is considered as the core aspect of this segment.
• Teamwork: Maintain harmony within the organization so the organizational processes can be accomplished in the meantime. The organization always considers the inter-organizational bonding of employees.

The organizations provide an old-school charm that is enriched with modern enhancements. The ambiance, the view from the hotel as well as the 24*7 service can be considered as the Unique-selling Proposition (USP) of the hospitality management giant (langhamhotels.com, 2022). The hotel is architecture on 1368-meter-square are that contains gourmet restaurant, cocktail bar, relaxing lounge, spa, as well as a health club within it.

• Guest experience: The main objective as well as the USP of the brand is to maintain superlative guest experiences.
• Sustainability: Maximizing and maintaining process efficiency for maintaining a noteworthy sustainable measure is one of the fundaments USPs of the mentioned hotel.
• Innovation: The mentioned hotel has incorporated various technologically enhanced services such as IoT-enabled inventions, all day long free Wi-Fi as well as RFID authentication.
• Design and location: The heritage of the method organization is more than 150 years old, hence it can ensure a superior authentic charm. Apart from that, the hotel is located on the banks of the Yarra River and the hotel has a superlative view of the city landscape.
• Ambiance: The method organizations have increased the ambiance factors by captivating the senses of the guest. Pleasing lights, intellectual sights, aromatic atmospheres as well as soothing sounds are incorporated in the architecture for a captivating sense.

The desired role is Assistant administrative manager, as this can be considered as one of the most significant roles among all. The main reason for choosing this role is the perks coming with the role. The salary package of an assistant administrative manager is decent; however, the job role is complicated. In order to cope with this designation, a brief overview of communication and process management skills is required. As per the deliberation of Ford (2017), the administrative manager of hotels handles the key prospects, as well as the role, which can be considered as a multidirectional role. The major of this is the attitude of an individual. Apart from that, managing issues and providing solutions for mitigating those issues can be considered as another major aspect. An administrative manager is required to look after not only administrative processes but also required to go through customer satisfaction efforts (Kandampully et al., 2019). This role holds a respective position and various growth opportunities (Goryushkina, 2019). The leadership skills, supervision skills as well as the opportunity to explore the organizational infrastructure are also considerable for choosing this as the desired role. This is capable of helping an individual in both personal and profession by allowing grooming in a world-renowned multinational industry.

Industry Knowledge

Setting up a career goal is necessary for ensuring the future of a working person. As opined by Aghera et al., (2018), while considering the goal-setting SMART system can be an influential option as it deals with the five most important career aspects.

 

Figure 1: SMART

(Source: Developed by Scholar)

This method system addresses a specific, measurable, and achievable set of criteria that are essential for professional growth. Aligned with that, the system concerns realistic and time-bound measures.

Goals	Descriptions
? To achieve an upper position in the hierarchy	The organization is a multinational organization that offers jobs with exclusive salary packages. Achieving a higher position in the hierarchy in this organization will be exceptionally beneficial for a hospitality management career. Apart from that becoming a top-level hotel manager is considered one of the most important career goals.
? To gain organizational knowledge by working in such a giant multinational organization	Learning about process management, customer handling as well as supervising ongoing services is the main focus. Therefore, gaining maximum knowledge in terms of hotel management can be considered as the most important aspect associated with the job role.
? To gather knowledge regarding staff handing	Staff handling can be a challenging job in terms of human resource management. Learning and gaining knowledge regarding time management can also be considered as one of the most crucial aspects of the mentioned job.

Table 1: Career Goals

(Source: created by Learner)

Challenges in Achieving the Goals

• Lack of practical knowledge regarding this hospitality management industry.
• Another most significant challenge can occur in terms of Process handling skills, as the bookish knowledge is not enough to handle practical issues.
• One of the major challenges that can occur as a challenge is mismanagement of time.
• Lack of accountability, as well as professional support, can be recognized as another significant challenge.

Strengths to Overcome Obstacles

• Communication skills can be considered as one of the core skills that will surely help in achieving these goals. This can easily mitigate the issue of lacking accountability support.
• Leadership skills can help in managing the underlying staff as well as coping with the learnings. Along with these superior skills the chances of promotion in the hospitality management sector are higher than usual.
• Confidence and decisiveness can help in managing issues and taking appropriate decisions. Apart from that, it also helps in grooming the personality of an employee.  These skills are more effective while incorporating leadership skills (Xu & Cao, 2019).
• Responsibility is one of the most significant aspects of becoming a manager. This quality is not only helpful in managing assigned tasks but also for maintaining the agility and fluency of a process.

Personal Well-being

Most of the employees are struggling while trying to manage a balance between work life and personal life. According to the deliberation of Pace et al., (2020), professional well-being addresses the professional life undergo while personal well-being refers to the physical health of an individual. These two mentioned segments are interrelated. Excessive work pressure, over engagement in work as well a non-supportive work environment, can leave a negative effect on the mental health of an employee. Therefore, maintaining a work-life balance is essential for having a healthy lifestyle. A healthy lifestyle not only helps in sustaining an equilibrium between mental, and physical conditions but also helps in achieving emotional sustainability. In order to maintain a healthy balance, a few methods are required to be followed.

Setting limits

Setting limits to work limits is necessary to keep a healthy mental status. Excessive workload leaves an extremely negative effect on the work efficiency of an employee. In order to maintain that a superlative consideration of time management is necessary. Along with that, it is necessary to say no to work. Extra work may bring extra credits but mass production is also responsible for decreased work efficiency. In the field of hospitality management work is often become difficult. In accordance with this kind of scenario, setting limits becomes exceptionally important. Detachment from work is necessary as well as taking routine leaves. In order to keep personal health intact, the necessity of vacations is exceptional. This phenomenon not only refreshes the mind of the employee but also increases work efficiency.

Personal Care

The processes of hospitality management consist of lengthy working shifts therefore, taking personal care is essential. while an employee is not taking appropriate personal care then the chances of having errors in work are increased. In order to keep up with a healthy lifestyle and healthy eating habits, daily exercise is also necessary. As opined by Cvenkel (2020), pepper diet and exercise increase the oxygen flow in the brain. In order to maintain the balance between professional life and personal life, the work efficiency of an employee is essential. While the underlying personnel is healthy then the chances of finishing work before time with good quality are acceptable. Therefore, the employee can buy more time for their personal life. Especially, for the employees in the hospitality field, the suggestion is mostly regarded.  

USPs

Methods for Maintaining Personal Health

• PERMA

Suffering as well as well-being are the two most important parts of work life. Therefore, having a face among emotions, accomplishments, as well as personal and professional relationships, is indispensable. According to the contemplation of Goodman et al., (2018), the PERMA framework delivers a set of suggestions by considering a few significant segments.

?Positive emotions	Employees need to feel good about themselves. Being confident about the work makes an employee happier than an overconfident employee. Cultivating empathy, compassion, forgiveness, as well as gratitude, is recommended to follow.
? Engagement	Engagement in this framework addresses an experience associated with the total deployment of skills, attention for difficult jobs, and determining strengths.
? Relationship	This particular aspect is fundamental to the well-being aspects. The experiences that are devoted to this aspect are often amplified via relationships such as meaningfulness, laughter, joy as well as pride in self-achievements.
? Meaning	A detailed sense of purpose and meaning can be retrieved from belonging, delivering something larger than the self (Sauberer, Riel & Messnarz 2017).
? Accomplishments	Employees pursue competence, achievement, success as well as maternity in various spheres of workplaces. PERMA framework refers to employees celebrating achievement for reducing the work pressure and feeling good about themselves.

Table 2: PERMA

(Source: Created by Learner)

• Employee Assistance Program (EAP)

EAP refers to an employee benefit program that looks after a few significantly essential criteria such as mental, health, physical, as well as emotional well-being.  According to the viewpoint of Langlieb, Langlieb & Xiong (2022), the mentioned program not only helps in the assessment of issues but is also helpful for providing moral support to the employees. The hospitality management industry often has larger shifts hence the work pressure is comparatively higher than in other fields (shrm.org. 2022). Therefore, in order to release the work tension and maintain a work-life balance, this framework is highly beneficial.

 

Figure 2: EPA

(Source: open business council.org, 2022)

• Career Management

Managing a career is highly essential for maintaining an equilibrium between professional and personal life. In the hospitality management industry, the workload pressure is comparatively high therefore managing a career is essential. It is a common practice that is done by many working professionals in this industry. Consulting career counselors is necessary for ensuring growth along with work-life balance assistance.

Professional currency addresses the learning and achievement gained by working professionals in a particular working industry. The professional currency can be determined by the skill set developed by the professional. Following the hospitality management industry, professional currency can be the process manager and service manager skills in terms of administrative or managerial perceptions. Apart from that, the techniques of dealing with a client, enriching communication skills, as well as staff management can be considered as the professional currencies of this respective field. Along with this, the mentioned aspects also provide a brief understanding regarding the working knowledge of the industry. Professionally not only helps in achieving goals in near future but also helps in developing a mature personality.

 

Figure 3: Professional Currencies

(Source: Illustrated by Learner)

The top learnings of this particular industry can be categorized into fragmented segments. Communication, resilience, and initiative-taking are considered as the interpersonal development of an employee. Multitasking, adaptability, and keen attention to minute details are more compelling towards organizational skill development. Apart from that, cultural awareness and compliance training helps in developing a human of broader mentality (Lugosi, 2019). The domain of hospitality management is vast and consists of multiple diverse features. Having these qualities are beneficial for having a wider persona regarding the working process. Therefore, these professional currencies of hospitality management help have a brighter future in this industry.

Desired Role

Conclusion

The method study summarizes the core aspects of the hospitality management industry. Apart from that, the study has provided a brief description of conceptualized as well as frameworks for maintaining work-life balance. The entire study is deliberated from a managerial perspective. Apart from that, significant understanding regarding professional knowledge is being shared in the mentioned study. This aspect can provide an opportunity to grow inside a multinational hospitality industry.

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