Discuss about the HR Management and HR Programs.
Accenture is a global management consulting, servicing and outsourcing technology service provider, offering services to the world’s leading corporations. During 2007, the company was considering a pioneering push to enhance its management consulting work in India. This assignment will discuss the situation of the case study when the Accenture first moved to scale up its offshore IT service operations in India.
Gaining Familiarity
Accenture wanted to take hold of the IT talent of India. However, there was a gap of required skills of IT graduates and the exposure of IT services in India. There was gaining popularity for IT talent of India because those people could be capable of offering services at comparatively low wage costs. Despite the company, till then, was known in India for its high-performance management consulting services but not for providing services of IT. There were huge requirements of IT professionals for various projects in India and the company has started gaining popularity by adopting innovative practices in hiring. Under the international engagement programs, Accenture was responsible for both the relationships of client and the delivery services.
Recognizing symptoms
During initial offshore IT service operations in India, Accenture identified that there were huge competitions for India’s intellectual, technical and managerial talent. This had intensified with the rapid growth of off shoring services of the organization. Thus, the company was affected due to the scarcity of the specialized labor in India. However, the company was identified that India was the place of fully educated English specking technical workforce. Secondly, technological advancements made it practical to communicate quickly and inexpensively and lastly, a huge programmer is conversant in older languages of software. Thus the company recognized the challenge to attract the right candidates though the projected shortfall was likely to accelerated competition for IT talents of India.
Identification goals
Since 2001, Accenture began to explore their IT and the business process outsourcing services for the goal of servicing global clients from India. Since then, the company was being able to hire people within India for its offshore IT and outsourcing services. The organization further identified the requirement of the execution of the client’s work from the multiple locations for leveraging a combination of domestic and global resources to deliver services to clients around the world. To fulfill this requirement, the organization, has created the global delivery network. By this flexible and scalable network, Accenture would like to deliver a global technical skills and services in low costs economies to its clients in high-cost economies at the rising market’s wage rates.
Situation analysis
After the implementation of Global Delivery Centers, Accenture was enthusiastically served global clients rather than domestic clients. By the application of this network, the company has started focusing solely on the system of delivery. The best part was that the client-facing professionals located in the US and Europe now would get the further scope to develop their businesses, manage projects and establish long lasting relationships with the customers. Since 2001, Accenture began their recruiting with the successful application of GDN. Initially, there were sixty IT professionals hired to its first IT service center of the company in Mumbai. There were five HR processes were followed including “sourcing”, staffing”, scheduling” and “performance and reward management” and “engagement of employee”. At the initial stage, the company was mainly focused on recruitment and building the brand in the Indian marketplace because the company was far behind in the recruitment services despite the achieved brand recognition in the management consulting market. In 2002, the company faced the challenge when there was a requirement of 500 new Indian IT professionals within the duration of five weeks. This was done by initiating by rapid industrialize recruiting process with very little lead-time. The company was successfully accomplished such challenge with the help of a strong global network access. During the process, the company has designed a new recruitment model to excel the single set of the source through which HR professionals gathered hiring requirements from several in-house businesses. The interested candidates could then get an opportunity to show their interest through the single source like on-line job portal site. However, there was a constraint identified later by the organization. The large number of the people could not be possible to hire by this new recruitment model of Accenture. Though the organization was still conceived the new model to address the specialized workforce with diverse capabilities to deliver the intended results, a new innovative idea was delivered through the execution of this recruitment process. The entire process segregated into four strategic components: sourcing of the candidates, manage such candidates, on-boarding services and execution of capabilities. By this process, an in-depth scaling of candidates had taken care of and hiring managers of the organization kept in constant touch through the screening process with each candidates. The unique part of this new model was that the company even gave successful senior hires gifts along with personalized card to welcome them. This effort indeed made favorable impacts over the thought-process of the chosen candidates. It hopes a long lasting relationship with employees as well.
Based on the case study scenario, the new recruitment model of the company broke down the entire process into four components. Thus it could be anticipated that the company would like to see more detailed approach while recruiting a single candidate. For instance, the human resource professionals would like to screen or shortlist candidates based on the resumes submitted. However, the initial responsibility of the sourcing team was to understand the requirements of the company including the requirement of the specific skill sets, the total number of vacancies and the delivery date of those resources. The inherent responsibility of the sourcing team was to generate the appropriate candidate resumes to meet the demand. By the investigating this process, this can be evaluated that the process was apt for conducting the initial screening and validation of sourced resumes. Here the organization made separation from the candidate sourcing from the evaluation process. By this approach, the overall integrity level was improved. However, there was a risk associated because screening team would shortlist candidates based on their understandability about the candidate’s capabilities. Secondly, the sourcing procedure scanned resumes based on three dimensions: a skill-set profile, the responsibility level of the hire and the diverse work locations. However, the entire process was complex and time consuming. By following this process, recruiters searched several sources like employee referrals, internet, job fair, staffing agencies, headhunters and print media as well. Thus, applying strategies for the selection of suitable numbers of candidates as per the demand of the position is indeed a challenging part. This process would be difficult to maintain during the time of urgent requirements of the company.
On the other hand, Accenture’s value proposition as an employer has been tested by the components of candidate management. In this section, sourcing professional applied the best possible channel based on their specialized knowledge. The best part was that the source management people would not be influenced by any extraneous factor. It means that no personal influence or referral would be accepted without the following evaluation process. Here the line manager could show their best capabilities by only handling the evaluation competencies.
Furthermore, the function of on-boarding ensured a smooth transition for the selected candidates from the time of offer till their joining. In this context, this can be said that an interim period of the selection of the candidates had been addressed more promptly. Lastly, the approach of using technologies to evaluate recruitment process performance was being assessed by using multiple matrices including fulfillment of demand, the quality of the person hired, associated costs per person hired, delivery cycle time and score received in the candidates survey and many others. However, there are many HR specialists evaluates that score received from the candidates survey process should not be incorporated because unsuccessful participated candidates generally will give the negative comment about the capabilities of the concerned recruitment person.
Strengths:
Weaknesses:
Opportunities
Threats:
References:
Bluen, Steve. Talent management in emerging markets. Knowledge Resources Publishing, 2013.
Chand, Masud, and Rosalie L. Tung. “The aging of the world’s population and its effects on global business.” The Academy of Management Perspectives 28, no. 4 (2014): 409-429.
Festing, Marion, and Lynn Schäfer. “Generational challenges to talent management: A framework for talent retention based on the psychological-contract perspective.” Journal of World Business 49, no. 2 (2014): 262-271.
Gadadh, Latha. “A study of human values and its impact on talent retention strategies in it companies: a study conducted in bangalore urban district.” (2014).
Johannsdottir, Lara, Snjolfur Olafsson, and Brynhildur Davidsdottir. “Insurance perspective on talent management and corporate social responsibility: A case study of Nordic insurers.” Journal of Management and Sustainability 4, no. 1 (2014): 163.
Sheth, Jagdish, and Arun Sharma. “5 Orchestrating human capital in the Indian IT service market.” Business Models and People Management in the Indian IT Industry: From People to Profits (2015): 79.
Stahl, Günter, Ingmar Björkman, Elaine Farndale, Shad S. Morris, Jaap Paauwe, Philip Stiles, Jonathan Trevor, and Patrick Wright. “Six principles of effective global talent management.” Sloan Management Review 53, no. 2 (2012): 25-42.
Essay Writing Service Features
Our Experience
No matter how complex your assignment is, we can find the right professional for your specific task. Contact Essay is an essay writing company that hires only the smartest minds to help you with your projects. Our expertise allows us to provide students with high-quality academic writing, editing & proofreading services.Free Features
Free revision policy
$10Free bibliography & reference
$8Free title page
$8Free formatting
$8How Our Essay Writing Service Works
First, you will need to complete an order form. It's not difficult but, in case there is anything you find not to be clear, you may always call us so that we can guide you through it. On the order form, you will need to include some basic information concerning your order: subject, topic, number of pages, etc. We also encourage our clients to upload any relevant information or sources that will help.
Complete the order formOnce we have all the information and instructions that we need, we select the most suitable writer for your assignment. While everything seems to be clear, the writer, who has complete knowledge of the subject, may need clarification from you. It is at that point that you would receive a call or email from us.
Writer’s assignmentAs soon as the writer has finished, it will be delivered both to the website and to your email address so that you will not miss it. If your deadline is close at hand, we will place a call to you to make sure that you receive the paper on time.
Completing the order and download