Human factor in the design of the system, the development and testing is a very vital topic that will need to be addressed with a lot of care and much more to convince the others in all ways. The idea behind understanding the factors is that we will be able to raise questions to the designers of such system and websites that the designer himself can answer to us. The focus here is based on the process of the design. Special effort has been made to depict human factors design as it actually occurs.
Perfectly Basics Premium fashion Webshop is an online shop that is used for selling new brands of clothes, fashions, shoes and beauty. It is one of the leading and most used sites for selling fashions for both genders that is the male and female. Some of the fast selling products in Perfectly Basics Premium fashion Webshop are such as the belts, skirts, scarves, sweaters and t-shirts, soft sport, dresses, gloves, beachwear, cardigans, pants, backpack, bags, anine Bing, clean reserve, suncare, make-up and the Coola organic suncare.
The idea behind this will be to bring the products close to the targeted audience in a manner that they can access it in all manners. In reaching the targeted market and boosting sales Perfectly Basics Premium fashion Webshop has to have a good website that has a suitable and quality look and feel for the users. Perfectly Basics Premium fashion Webshop users will need to access the website when they are on their laptops and smartphones as far as they are online and have some internets.
Customers in this case can view the products before they purchase or add anything to the shopping cart. For to completely purchase a product one must sign in for the first time if one does not have an account making them easy to make payment and have account details with the specific system. After one registers in the website then they can now login in to the system where they view the products and if they are pleased they might go ahead by selecting such products if they meet their requirements. The selected products are added on the shopping cart where the total prices are indicated and this one we can now make an order and pay with the given methods of payment depending on what the user is comfortable with. Perfectly Basics Premium fashion Webshop in this concept will be acting as a link between the companies or manufacturers delivering and suppling them with goods and the consumers who purchases goods online and uses them.
Perfectly Basics Premium fashion Webshop is like any other website whereby we consider the both ends where the first end is the front end which the customer uses while registering, making an order and viewing the details of the product and his or her account details. The other end is the back end where the administrator of the website uses it to manage the products in stock and that need to be viewed by the customers, receiving the orders made by the purchasers and keeping records and tracks of users accounts details.
We have to do an analysis on the usability test of the features of Perfectly Basics Premium fashion Webshop to see how people behave and feel when they are interacting with the website. Sales can be boosted in Perfectly Basics Premium fashion Webshop as when customers views the products the company will keep records of the number of times a specific product has been viewed. We will need to the testing of the usability features based on the following areas as outlined here below.
After the above has been observed with reference to the selected individuals to interact with the system then we will have to have a questionnaire to be filled. The process to be followed in doing this research will be as outlined here below.
In this concept we have to come up with a use case diagram for Perfectly Basics Premium fashion Webshop. A use case diagram is a graphic depiction of all elements we interacts with in a system. Simply a methodology that is used to analyse the system by identifying, clarifying and organizing the requirements of the system (Rouse, 2017). Use of a use case diagram helps us in explaining the look and feel of the company. The following is the use case diagram of Perfectly Basics Premium fashion Webshop.
Perfectly Basics Premium fashion Webshop is a website that has been known for bringing products close to the users even when they are far away from the normal shops. Perfectly Basics Premium fashion Webshop offers provision of variety of products from all types of clothing making it to one of the best wholesalers in the world. As seen from the above use case diagram the two ends explains in detail what the website entails. From above we see that on the back end the admin has the privileges of login in to the system, add categories to the website, also add items to specifics categories, manage items and at the same item manage orders. On the other hand the user can do the registration then login to the system there afterwards start viewing items, make orders and make payments to finalize the purchase of such goods.
Immediately the user logins in to the system then he has the rights over his end in manipulating his details with the approval of the admin. The methods of payment to be used in Perfectly Basics Premium fashion Webshop are as outlined below.
When making the order on can use any of the above mentioned payment modes. As seen from above in the use case diagram it is how we simply interact with the system of Perfectly Basics Premium fashion Webshop when making a successful purchase of a product.
When we consider each and every use case in the use case diagram we can be able to understand how we may interact with Perfectly Basics Premium fashion Webshop website and much how easy it is when we are navigating across all the webpages. When performing such test then we will look require to have some more time but in this case we take it be approximately 20 minutes and for the availability and reliability of the participants to be used when doing the analysis we will consider the most significant features. In achieving this it is good to put in mind what we intend to achieve at the end of this research.
In this case we are to follow some methodology for evaluation of the usability features to help the customers chosen to participate in the usage of Perfectly Basics Premium fashion Webshop website where we have to do an analysis of the functionalities and the additional features for the proposed Webshop. When walking through this evaluation a total of about 5 customers were chosen to stand in for all the other targets who were to do three tasks as explained in the guideline above. Each and every participant 20 minutes to walkthrough in the above three major tasks and 10 minutes for filling the questionnaire. The below walkthroughs explains what each and every of the five customers was supposed to would have done. There are three walkthroughs to be performed by each and every customer where the researcher job will be observing what and how the customers are interacting Perfectly Basics Premium fashion Webshop in all ways. The three walkthroughs are creation and the login to the system, viewing the product and adding them to the shopping cart and lastly is making an order using the payments methods provided by Perfectly Basics Premium fashion Webshop to complete the transactions.
The first impression dictates how the user will perfume the rest of the work in the website. The look and feel of the website when we visit the homepage of Perfectly Basics Premium fashion Webshop for the first time will clearly give us an outline all what we expect to have in the rest of the tasks. In this case we have to look the website closely and identify the creation account or login icons so that the customer can create an account with Perfectly Basics Premium fashion Webshop. The situation here was to fill all the personal details including the user email and the password where after completion of such creation a link is sent the used email. When we click on the link already sent it takes us to the login page and we use the info that we used when creating the account and immediately we login then we will have the full access of the front end of the website.
The idea behind this walkthrough is to view through different products as provided by Perfectly Basics Premium fashion Webshop. When navigating across products we test the visibility and clarity of the content as provided Perfectly Basics Premium fashion Webshop. Customers were to select the products of their choice and add the selected products to the shopping cart so that they could know the exact amount of money they are supposed to pay for the selected order and the shipping amount.
This is the last task where all the customers were supposed to make payment of the order that they had placed using the methods given. The two methods that were widely were the use of PayPal and MasterCard. It is good to understand that a purchase is said to be successful when we make payments and receive a notification that the payment has been received and that the order will be delivered to the purchaser within the specified time.
The tasks above are easy to perform for all the customers selected. The reason to as why we performed the major three tasks was to observe how the users do usually interacts with the system and this will help us in performing a usability test on the features of website. When we apply the three walkthroughs we can be able to evaluate and analyse the way a user navigate across the webpages within the given time. After performing all the three tasks we are needed to fill the questionnaires which we are act as written evident giving more support to the observations made by the researcher. The main reason behind this study in both use of observation and questionnaire as the primary ways of data collections will help us in helping the designers to improve such websites where they will improve on the quality of the look and feel of such website. The methodology looked upon is how effective the system it is to the user, the response time when interacting with the website, how easy or difficult it is to navigate across the website and the visibility and clarity of the content in the entire website.
When we are interacting with the system it is needed for us to know that we can only understand its easiness in when using such websites. The questionnaire used the structure of both open and closed to avoid limiting the answers of the users with regards to what they had experienced in the interaction with the website.
In this case there results of the evaluation is on the basis of the observation and the questionnaires filled by the participants. This part explains what we encountered when interacting with the system and the answers given in the questionnaires. The following is the results of the evaluations of the three tasks as completed by the five users.
The idea here was checking if the user is able to interact with the system. This was done through checking if the user could understand where the icons, buttons and labels are located. Many were able to perform this task without any problem making it easy for them to create an account with Perfectly Basics Premium fashion Webshop and login to the Webshop. No one needed help when creating the account. It was only one person who requested to be shown if he was to use the details he used when creating the account when he was logging in to the website for the first time, though he was able to login after the explanation which was normal for a first timer. The screenshot below shows the home page of Perfectly Basics Premium fashion Webshop.
In this page the user is supposed to fill all the required fields like the first name, second name, country, address, city, the email address and the password. After you done a link will be sent to the used email above which one is supposed to click to take you to the login page as shown below.
The understanding and experience in task one made task two very easy for the customers as viewing the products and adding at least five items in more than one category seemed very easy for all of them. In making this easy all the five customers were able to navigate across the webpages by selecting their desirable products one by one and adding them to the shopping cart without any problems or help as shown below.
The last task was to perform an operation indicating if the user selected can make payment using the payment options and the order becomes successfully purchased. Of all of them four did it without problems and the one who did not complete was because he did not have any option in the payment modes provided. The use of PayPal and MasterCard is as shown below in the screenshots below here.
In the five questionnaires the answering of the 6 questions clearly shown that the users were able to navigate across all the webpages very easily without problems or in need of a lot of help from the researcher. The reason to say that was because everything was very clear and visible to them from task one to three. The look and feel of the design of the website physically was very pleasing and convincing to the eyes of the users or participants. The conclusion based the on interaction was that 4 out of the 5 were very good in interacting with the system and that they did all the task successfully without any problem.
As seen from the recordings on the observations we can say about 87 percent of the users who interacted with the system are always satisfied with the way Perfectly Basics Premium fashion Webshop is. 13 percentage needed some little help but which was very minimal when interacting with the system. In explaining this we can outline the following recordings.
|
Usability Features |
Creating an account and Login to the System |
Selecting items and Adding them to the shopping cart |
Make an order after paying |
|
Consistency |
5 |
5 |
5 |
|
Responsiveness |
5 |
5 |
5 |
|
Functionalities |
5 |
5 |
4 |
|
Effectiveness |
5 |
5 |
5 |
|
Navigating Ease |
5 |
5 |
4 |
|
Visibility and clarity |
4 |
4 |
4 |
Figure 7 table showing the overall results of the usability features with a rating of 5
The table above shows the rating of the above usability features based on the three walkthroughs which majored on the consistency, how responsive it was, functionalities and how visible and easy it is to navigate through all the webpages of Perfectly Basics Premium fashion Webshop. The chart below explains the above results graphically.
From the observations and the answers from the questionnaires we understand that the following areas will need to be updated for the look and feel of Perfectly Basics Premium fashion Webshop to be of good quality that is satisfying to the eyes of the users or viewers. The recommendation are as follows.
Conclusions
In the above task we needed to identify the use case of Perfectly Basics Premium fashion Webshop , do an evaluation methodology based on the usability features, analyzing the results that were observed and recorder by the researcher and to give recommendations to Perfectly Basics Premium fashion Webshop based on the results. The features were testing were the overall performance of the Perfectly Basics Premium fashion Webshop functionalities, how easy it is to navigate across webpages from the registration webpage to making an order, the content visibility and clarity and much more the response and effectiveness of the website. As seen from the graph it will be easy and very true to say that Perfectly Basics Premium fashion Webshop website is satisfying and appealing and if the given recommendations will be applied then this will be the best online clothes and fashions websites.
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