Implementation Of CRM For Fluent Retail – Project Management And Development

Organization Background

The project management has been very helpful for taking care of the factors for the alignment of the successful and effective management of the work. The project management tools and principles has been aligned specifically with the implication of the works and the management of the operations for the organization. The analysis of the works has been successfully aligned with the consideration of the works integrating the management of the successful and effective work development. The significant analysis of the work factors would be effectively implied for the utilization of the smart project completion. The following assignment would involve the taking care of the documentation requirement by the stakeholders. The management has been implied with the use of the Ms-Project schedule and WBS documentation for the project of “Implementation of CRM for Fluent Retail”. The report would provide an initial documentation aligning with the development of the final documentation for the Fluent Retail organization.

The project of “Implementation of CRM for Fluent Retail” has been considered for the alignment of the successful documentation and the alignment of the specific and improved management process. The final documentation would be developed considering the alignment of the activities and ensuring the implication model. The Fluent Retail is one of the most prominent works for the implication and development of the market size and aligning the development of the factors for taking care of the works and ensuring the management of the smart project development. The organization powers Omni channel merchants for the smart customer experience. The management and implication of the works would be largely induced with the formation of the successive management of the services for the users. The organization would be effectively implied with the continuation of the user experience and delight management. The rapid plugs and play development would involve the meeting of the changing demands of the customers. The realization of the benefits of the cloud is another major motive of the Fluent retails organization.

The objectives of the project include the identification of the work required for the alignment of the works and forming the alignment of the work. The project objectives would be considered for the management of the works and the utilization of the effective work identification for the project. The completion of the works would be effectively implied for taking care of the implication management. The management of the works would be aligned with the project objectives for integrating the work. The identified project objectives for the project are,

• To develop the project for developing and installing a CRM system at Fluent Retails for taking care of the works and deploying the management of the information for the customers
• To use project management factors for developing an information document for the customers and aligning the management of the specific work analysis
• To imply the categorization of the works integrating the smart analysis of the works for taking care of the activities
• To complete the project in the estimated budget and schedule for ensuring that the investors get the returns in investment
• To formulate the implication of the work integrating the management of the successful work integration and development

The project would be effectively implied with the development of the successful and effective management process. The project scope would be listed for the formation of the smart management. The combination of the integrated work management can be implied with the project of Implementation of CRM for Fluent Retail. The project scope would be dependent on the deliverable for the implication management. The alignment of the work would be resulted in integrating the work for the formation. The project scope can be divided into in scope and out of scope. The in scope items for the project would include the effective deliverable plan, design of the application, implementation plan, and development plan. The integration would be implied for entrapping the effective project management plan and listing the probable development of facilities. The implication would be successfully developed for ensuring that the project scope are implied with the successive integration management.

Project Objectives

The project would include the alignment of the works and managing the successive integration management. The identification of the works would be implied for forming the management of the improved functional development. The integration would be implied cohesively and the formation of the works listing the integration of the works. The works included in this project are designing, interface development, database development, and final system development. The complete project has been divided into 4 main summary tasks namely initiating, planning, developing, and closing. The explanation of the four phases has been given below,

Initialization: The first phase of the project activities that includes the management of the information and collecting them based on the successive work implication. The activities included in this phase are requirement analysis, charter documentation, project initiation documents, and submission of documents. The sign off is the milestone of this phase.

Planning: The planning is the second phase of the project plan that involves the development of the specific project plan integrating the alignment of the successive and smart project development. The project plan development would be integrated with the activities of project kick off meeting, activity listing, scheduling of activities, and risk management planning.  The plan approval is the milestone of the project phase.

Developing: the developing phase is induced with the consideration of the works for the creation of the smart project completion development. The development of the smart work development can be implied with the designing of the system and development of the system. The system design is done for forming the outlay of the smart project integration management. The design sub-phase would include the activities of selection of design platform, outline is made, design simulation, completion of design, and design approval. The development sub-phase is implied with the management of the works pertaining the management of the successful development management. The development sub-phase would involve the activities of UI development, programming the functions, integrating the database, prototyping the application, and system development.

Closing: the closing phase would include the activities of testing and monitoring, final documentation, submission of documents, sign off, and closed. The closing phase is characterized by the formation of the closure documentation and the ending of the project proposal.

The project schedule has been developed using the effective alignment of the works and the simplification of the improved analysis and development. The Ms-Project schedule would be used for the development of the project schedule and the alignment of the work identification. The project time and cost estimation is given below,

WBS	Task Name	Duration	Cost
1.1	Requirement Analysis	2 days	$640.00
1.2	Charter Documentation	3 days	$1,200.00
1.3	Project Initiation Documents	3 days	$1,200.00
1.4	Submission of documents	2 days	$720.00
1.5	Sign off	0 days	$0.00
2.1	Project Kick off Meeting	1 day	$640.00
2.2	Activity Listing	2 days	$800.00
2.3	Scheduling of activities	3 days	$1,200.00
2.4	Risk Management Planning	5 days	$2,200.00
2.5	Plan Approval	0 days	$0.00
3.1.1	Selection of design platform	2 days	$1,040.00
3.1.2	Outline is made	3 days	$1,910.00
3.1.3	Design Simulation	4 days	$4,240.00
3.1.4	Completion of Design	7 days	$3,990.00
3.1.5	Design Approval	0 days	$0.00
3.2.1	UI development	5 days	$4,300.00
3.2.2	Programming the functions	9 days	$7,400.00
3.2.3	Integrating the database	7 days	$5,720.00
3.2.4	Prototyping the Application	6 days	$3,120.00
3.2.5	System Development	8 days	$4,480.00
4.1	Testing and Monitoring	5 days	$2,640.00
4.2	Final Documentation	3 days	$1,200.00
4.3	Submission of documents	2 days	$720.00
4.4	Sign off	1 day	$640.00
4.5	Closed	0 days	$0.00
	Total	83 days	$50,000.00

Hence, it is evident from the table that the project would consume a total of 83 days and a budget of approximately $50,000.00. The budget estimation has been done considering the bottom up estimation. Each of the cost factor would be aligned and summed for forming the analysis of the improvement factor. The management would be implied for the listing of the factors and integrating the works for taking care of the smart listing management. The work integrating would be done for aligning the successful completion of the works and the listing of the specific system development.

Project Scope

The project had been developed considering the traditional agile methodology. The project activities would be developed steadily for the alignment of the improved functional and effective activities. The project schedule would be developed considering the management of the activities for taking care the completion of the work. The project activities are sequenced first to last relation and the precedence of start to last facilities would be implied with the consideration for work and system alignment. The significance of implementing the works would be established with the alignment of the improved work experience.

WBS	Task Name	Duration	Start	Finish	Predecessors
0	“Implementation of CRM for Fluent Retail”	83 days	Mon 11/19/18	Wed 3/13/19
1	Initialization	10 days	Mon 11/19/18	Fri 11/30/18
1.1	Requirement Analysis	2 days	Mon 11/19/18	Tue 11/20/18
1.2	Charter Documentation	3 days	Wed 11/21/18	Fri 11/23/18	2
1.3	Project Initiation Documents	3 days	Mon 11/26/18	Wed 11/28/18	3
1.4	Submission of documents	2 days	Thu 11/29/18	Fri 11/30/18	4
1.5	Sign off	0 days	Fri 11/30/18	Fri 11/30/18	5
2	Planning	11 days	Mon 12/3/18	Mon 12/17/18
2.1	Project Kick off Meeting	1 day	Mon 12/3/18	Mon 12/3/18	6
2.2	Activity Listing	2 days	Tue 12/4/18	Wed 12/5/18	8
2.3	Scheduling of activities	3 days	Thu 12/6/18	Mon 12/10/18	9
2.4	Risk Management Planning	5 days	Tue 12/11/18	Mon 12/17/18	10
2.5	Plan Approval	0 days	Mon 12/17/18	Mon 12/17/18	11
3	Developing	51 days	Tue 12/18/18	Tue 2/26/19
3.1	Design	16 days	Tue 12/18/18	Tue 1/8/19
3.1.1	Selection of design platform	2 days	Tue 12/18/18	Wed 12/19/18	12
3.1.2	Outline is made	3 days	Thu 12/20/18	Mon 12/24/18	15
3.1.3	Design Simulation	4 days	Tue 12/25/18	Fri 12/28/18	16
3.1.4	Completion of Design	7 days	Mon 12/31/18	Tue 1/8/19	17
3.1.5	Design Approval	0 days	Tue 1/8/19	Tue 1/8/19	18
3.2	Development	35 days	Wed 1/9/19	Tue 2/26/19
3.2.1	UI development	5 days	Wed 1/9/19	Tue 1/15/19	19
3.2.2	Programming the functions	9 days	Wed 1/16/19	Mon 1/28/19	21
3.2.3	Integrating the database	7 days	Tue 1/29/19	Wed 2/6/19	22
3.2.4	Prototyping the Application	6 days	Thu 2/7/19	Thu 2/14/19	23
3.2.5	System Development	8 days	Fri 2/15/19	Tue 2/26/19	24
4	Closing	11 days	Wed 2/27/19	Wed 3/13/19
4.1	Testing and Monitoring	5 days	Wed 2/27/19	Tue 3/5/19	25
4.2	Final Documentation	3 days	Wed 3/6/19	Fri 3/8/19	27
4.3	Submission of documents	2 days	Mon 3/11/19	Tue 3/12/19	28
4.4	Sign off	1 day	Wed 3/13/19	Wed 3/13/19	29
4.5	Closed	0 days	Wed 3/13/19	Wed 3/13/19	30

 The estimation of the resource funding has been done based on the following standard rates and usage,

Resource Name	Work	Standard Rate	Cost
Analyst	16 hrs	$40.00/hr	$640.00
Requirement Analysis	16 hrs		$640.00
Documenter	104 hrs	$45.00/hr	$4,680.00
Charter Documentation	24 hrs		$1,080.00
Project Initiation Documents	24 hrs		$1,080.00
Submission of documents	16 hrs		$720.00
Final Documentation	24 hrs		$1,080.00
Submission of documents	16 hrs		$720.00
Project Manager	16 hrs	$80.00/hr	$1,280.00
Project Kick off Meeting	8 hrs		$640.00
Sign off	8 hrs		$640.00
Planner	40 hrs	$50.00/hr	$2,000.00
Activity Listing	16 hrs		$800.00
Scheduling of activities	24 hrs		$1,200.00
Risk Analyst	40 hrs	$55.00/hr	$2,200.00
Risk Management Planning	40 hrs		$2,200.00
Designer	128 hrs	$65.00/hr	$8,320.00
Selection of design platform	16 hrs		$1,040.00
Outline is made	24 hrs		$1,560.00
Design Simulation	32 hrs		$2,080.00
Completion of Design	56 hrs		$3,640.00
Tester	120 hrs	$60.00/hr	$7,200.00
Design Simulation	32 hrs		$1,920.00
Prototyping the Application	48 hrs		$2,880.00
Testing and Monitoring	40 hrs		$2,400.00
Developer	160 hrs	$70.00/hr	$11,200.00
UI development	40 hrs		$2,800.00
Integrating the database	56 hrs		$3,920.00
System Development	64 hrs		$4,480.00
Programmer	72 hrs	$75.00/hr	$5,400.00
Programming the functions	72 hrs		$5,400.00
Documents	3	$120.00	$360.00
Charter Documentation	1		$120.00
Project Initiation Documents	1		$120.00
Final Documentation	1		$120.00
Design Tools	2	$350.00	$700.00
Outline is made	1		$350.00
Completion of Design	1		$350.00
UI tools	1	$1,500.00	$1,500.00
UI development	1		$1,500.00
Program Language Software	1	$2,000.00	$2,000.00
Programming the functions	1		$2,000.00
Database	1	$1,800.00	$1,800.00
Integrating the database	1		$1,800.00
Testing Tools	3	$240.00	$720.00
Design Simulation	1		$240.00
Prototyping the Application	1		$240.00
Testing and Monitoring	1		$240.00

The project budget estimates has been given below,

Resource Name	Work	Standard Rate	Cost
Analyst	16 hrs	$40.00/hr	$640.00
Documenter	104 hrs	$45.00/hr	$4,680.00
Project Manager	16 hrs	$80.00/hr	$1,280.00
Planner	40 hrs	$50.00/hr	$2,000.00
Risk Analyst	40 hrs	$55.00/hr	$2,200.00
Designer	128 hrs	$65.00/hr	$8,320.00
Tester	120 hrs	$60.00/hr	$7,200.00
Developer	160 hrs	$70.00/hr	$11,200.00
Programmer	72 hrs	$75.00/hr	$5,400.00
Documents	3	$120.00	$360.00
Design Tools	2	$350.00	$700.00
UI tools	1	$1,500.00	$1,500.00
Program Language Software	1	$2,000.00	$2,000.00
Database	1	$1,800.00	$1,800.00
Testing Tools	3	$240.00	$720.00
Total Budget	$50,000.00

The time phased budget for the project has been given below,

The risk management has been successful with the utilization of the proper and effective development factors. The risk review can be implemented with the help of the following steps,

Step 1: Risk Analysis- the risk analysis would be implied for successfully and integration management. The analysis of the risk factors would be integrated with the alignment of the smart and effective work development. The proper and effective risk management would be implied with the continuation of the work development. The analysis of the factors of the risk is done for alignment of the works and forming the management of the successful management processing. The risk analysis is done for identifying the work limitation management and it would be implied with the continuation development. The work would be implied with the formation of the specific work development model. The risk analysis would be done for ensuring the management of the works and listing management.

Step 2: Risk Assessment- the risk assessment is done for developing the work and integrating the alignment works. The risk assessment is done for analyzing the integration of the effective and smart management processing. The risk assessment would be effectively done for taking care of the work and integrating the specific management of the activities. The risk assessment would involve the identification of the specific work development for taking care of the work development. The analysis of the risk assessment would be helpful for ensuring the works and enabling the analysis of the specific work development.

Step 3: Risk Priority Matrix: The risk priority matrix would be effectively developed for integrating the works and forming the management of the successive work development. The integration would be aligned with the utilization management. The analysis would be integrated with the continuation management. The risk management would be implied with the continuation of the specific and smart management of the risk and their impact factors. The priority matrix would be implied with the continuation management. The priority matrix would be eased with the management of the works and alignment of the improved work development.

Step 4: Risk Mitigation: The risk mitigation is developed for ensuring that the improved work analysis would be implied for the management of the specific implication model. The risk mitigation would be developed considering the analysis of the specific alignment model. The mitigation of the work factors would be implied with the improvement of the effective alignment model. The probable methods for making sure that the impact of the risk is negated is identified as the mitigation strategy.

Work Identification

Step 5: Risk Monitoring- The risk monitoring is implied for making sure that the work is effectively implied with the development of the improved risk management process. Some tools have been used for keeping track of the methods of the risk management and it would also be helpful for enduring the impact and finding out the probable methods of change implication. The proper and effective risk management would be implied with the continuation of the work development. The analysis would be integrated with the continuation management.

The management of the “Implementation of CRM for Fluent Retail” project was done considering the adaptive project strategies. The project implied the use of the effective project management tools in terms of estimation of the project schedule, management of the resource, and risk analysis.

Factor	Approach	Description
Project schedule	Iterative Model	The management of the project activities using iterative model would be helpful in ensuring that the CRM project activities have been completed in the estimated time and schedule. The alignment of each of the activity would be preceded by one more activity. The completion of the activity scheduling would be based on the summation of the duration of the activities of the Fluent Retail.
Management of the resource	Bottom-up Estimation	The bottom up estimation would be done practically for identification of the resources with the continuation management as implied in the Fluent Retail. The specific resource utilization would be supported by the formation of the explicit work development and formation of the alignment operations. The specific usage of the resources would be summed for calculation of the final budget for the project.
Risk analysis	Risk Management Planning	The risk management planning is a step by step process including the alignment of the specific work development and the calculation of the mitigation strategies. The risk analysis for the project of CRM Implementation would be supported by the formation of the risk assessment and inclusion of the work development for Fluent Retail. The analysis would be aligned with the continuation of the work defined for the completion of the alignment works. The risk management would help in developing some mitigation strategies.

The project management concepts has been helpful for compiling the efficient work and information developing the implication of the smart work development. The project tool selection has been helpful for aligning the management of the specific work development for Fluent Retail. The project tools would be helpful for aligning the utilization of the smart work development. It is important for aligning the work and forming the successful complication of the work development. The effective project tools include,

Gantt chart: The Gantt chart is the most effective when it requires developing effective and smart work implication model. The Gantt chart forms the implication of the effective and smart scheduling of the activities along with timeline.

Resource checklist: The resource checklist is helpful for developing a proper and effective usage plan for the completion of the work development. The checklist developed for the project would be helpful for aligning with the successful completion of the work.

Risk Priority Matrix: The risk priority matrix would help in identifying the probable risk and their mitigation strategies. The marking of the risk and aligning effective work listing would be effectively executed by the support of the risk management strategies.

The implication of the CRM system at Fluent Retail organization would result in,

Integration of Customer Information: All information regarding the customers would be easily available making the sales, delivery, and feedback more effective.

Performance Improvement: The alignment of integrated information system helped in increasing the performance and making the work more efficient.

Technology Innovation: The activities of the Fluent Retail organization had been technologically advanced with the help of the CRM system.

Conclusion

It can be concluded from the assignment that listing of the works for the successful aligning of the works. The use of the project completion had been managed with the formation of the specific management works.

The qualities and skills required for the leading/managing of the project include leadership, communication, management, resource allocation, and responsibility. The project managers of Fluent Retails require all these qualities for ensuring that they can lead the project team in times of difficulty and probable issues. The communication is helpful for ensuring that the project is conveyed to the person successfully. The management of the works is helpful for ensuring each of the effective work is completed successfully. The allocation of the resource is implied for forming the continuation of the work development.

Time and Cost Estimation

The “Implementation of CRM for Fluent Retail” project would require the implication of the effective management and information technology activities. Hence, the main qualities that the project manager would require include leadership, IT knowledge, and procurement skills.

The management had been implied with the use of the Ms-Project schedule and WBS documentation for the project of “Implementation of CRM for Fluent Retail”. The report had provided an initial documentation aligning with the development of the final documentation for the Fluent Retail organization.

Awaj, Y.M., Singh, A.P. and Amedie, W.Y., 2013. QUALITY IMPROVEMENT USING STATISTICAL PROCESS CONTROL TOOLS IN GLASS BOTTLES MANUFACTURING COMPANY. International Journal for Quality Research, 7(1).

Beringer, C., Jonas, D. and Kock, A., 2013. Behavior of internal stakeholders in project portfolio management and its impact on success. International Journal of Project Management, 31(6), pp.830-846.

Bozic, K.J., Ward, L., Vail, T.P. and Maze, M., 2014. Bundled payments in total joint arthroplasty: targeting opportunities for quality improvement and cost reduction. Clinical Orthopaedics and Related Research®, 472(1), pp.188-193.

Burke, R., 2013. Project management: planning and control techniques. New Jersey, USA.

Carver, C.L. and Klein, C.S., 2013. Action research: A tool for promoting faculty development and continuous improvement in leadership preparation.

Clark, D.M., Silvester, K. and Knowles, S., 2013. Lean management systems: creating a culture of continuous quality improvement. Journal of clinical pathology, pp.jclinpath-2013.

Cohen-Vogel, L., Tichnor-Wagner, A., Allen, D., Harrison, C., Kainz, K., Socol, A.R. and Wang, Q., 2015. Implementing educational innovations at scale: Transforming researchers into continuous improvement scientists. Educational Policy, 29(1), pp.257-277.

Dale, B.G. and Plunkett, J.J., 2017. Quality costing. Routledge.

Dessinger, J.C. and Moseley, J.L., 2015. Confirmative evaluation: Practical strategies for valuing continuous improvement. John Wiley & Sons.

Fleming, Q.W. and Koppelman, J.M., 2016, December. Earned value project management. Project Management Institute.

Fuller, M.A., Valacich, J.S., George, J.F. and Schneider, C., 2017. Information Systems Project Management: A Process and Team Approach, Edition 1.1. Prospect Press.

Goetsch, D.L. and Davis, S.B., 2014. Quality management for organizational excellence. Upper Saddle River, NJ: pearson.

Harrison, F. and Lock, D., 2017. Advanced project management: a structured approach. Routledge.

Heagney, J., 2016. Fundamentals of project management. Amacom.

Holtskog, H., 2013. Continuous Improvement beyond the Lean understanding. Procedia CIRP, 7, pp.575-579.

Hwang, B.G. and Ng, W.J., 2013. Project management knowledge and skills for green construction: Overcoming challenges. International Journal of Project Management, 31(2), pp.272-284.

Intra, C. and Zahn, T., 2014. Transformation-waves–a brick for a powerful and holistic continuous improvement process of a Lean production system. Procedia CIRP, 17, pp.582-587.

Kerzner, H. and Kerzner, H.R., 2017. Project management: a systems approach to planning, scheduling, and controlling. John Wiley & Sons.

Kerzner, H., 2018. Project management best practices: Achieving global excellence. John Wiley & Sons.

Lam, M., O’Donnell, M. and Robertson, D., 2015. Achieving employee commitment for continuous improvement initiatives. International Journal of Operations & Production Management, 35(2), pp.201-215.

Larson, E.W., Gray, C.F., Danlin, U., Honig, B. and Bacarini, D., 2014. Project management: The managerial process (Vol. 6). Grandview Heights, OH: McGraw-Hill Education.

Leach, L.P., 2014. Critical chain project management. Artech House.

Lemire, M., Demers-Payette, O. and Jefferson-Falardeau, J., 2013. Dissemination of performance information and continuous improvement: a narrative systematic review. Journal of health organization and management, 27(4), pp.449-478.

Magar, V.M. and Shinde, V.B., 2014. Application of 7 quality control (7 QC) tools for continuous improvement of manufacturing processes. International Journal of Engineering Research and General Science, 2(4), pp.364-371.

Marchewka, J.T., 2014. Information technology project management. John Wiley & Sons.

Mir, F.A. and Pinnington, A.H., 2014. Exploring the value of project management: linking project management performance and project success. International journal of project management, 32(2), pp.202-217.

Mitra, A., 2016. Fundamentals of quality control and improvement. John Wiley & Sons.

Nadeem, E., Olin, S.S., Hill, L.C., Hoagwood, K.E. and Horwitz, S.M., 2013. Understanding the components of quality improvement collaboratives: a systematic literature review. The Milbank Quarterly, 91(2), pp.354-394.

Nicholas, J.M. and Steyn, H., 2017. Project management for engineering, business and technology. Routledge.

Oakland, J.S., 2014. Total quality management and operational excellence: text with cases. Routledge.

Okongwu, U., Morimoto, R. and Lauras, M., 2013. The maturity of supply chain sustainability disclosure from a continuous improvement perspective. International Journal of Productivity and Performance Management, 62(8), pp.827-855.

Owen, M., 2013. SPC and continuous improvement. Springer Science & Business Media.

Ross, J.E., 2017. Total quality management: Text, cases, and readings. Routledge.

Schwalbe, K., 2015. Information technology project management. Cengage Learning.

Singh, J. and Singh, H., 2015. Continuous improvement philosophy–literature review and directions. Benchmarking: An International Journal, 22(1), pp.75-119.

Swartling, D. and Poksinska, B., 2013. Management initiation of continuous improvement from a motivational perspective. Journal of Applied Economics and Business Research, 3(2), pp.81-94.

Walker, A., 2015. Project management in construction. John Wiley & Sons.