Implementation Of E-commerce Facility For BBQ Fun

Importance of Legal and Regulatory Compliance for Cyber Security

Discuss about the Operational Plan And Business Of BBQ Fun.

The assignment deals with the with the business of BBQ Fun which is engage business of manufacturing products. The business offers its products to the customer through stores. However, the business is currently planning to develop an e-commerce system which can facilitate the management to increase the sales of the product. The company should consider the legal and regulatory framework of cyber security before proceeding towards development of e-commerce website (Hillary, 2017). The privacy of customer’s data and protecting their interest is a vital part of the legislative and regulatory context related to the company.

The policies and procedures of BBQ Fun aims at implementing such process with the e-commerce facility that it helps the overall business and provides simplicity. The policies which can be implemented along with operational plan of the business might relate to better delivery services to the customers, online feedback services to the customers, refund policies in case of any mistakes on the part of the company.

The role of operational plan is very much significant in any business as it is guide as to what the business goals are and how the management is taking decisions which can take the management closers to the goals of the company (Chadwick, 2013). In case of BBQ Fun, the implementation of the e-commerce facility will require that the operational plan is effective and can support all the activities and processes of the e-commerce facilities. In addition to this the operational plan makes it clear what the management has to do and also helps in supervision of the activities of the business. The operational plan of the business will also be containing plans as to when the e-commerce facilities can be introduced and developed and how can the other activities of the business assist the implementation of the e-commerce plan of the management (Olhager, 2013).

The management should develop a new operational plan as the management is changing the sales structure of the business and therefore the old operational plan may not be that much effective in nature (Manzini, Accorsi & Bortolini, 2014). The e-commerce strategy is a new development for the business therefore the management of the company will be requiring all the assistance it can get to set up the e-commerce facility and moreover, other activities of the business will have to be planned in such a way that it helps the e-commerce sales system.

Operational Plan and Policies for Supporting the New System

The implementation of the e-commerce facility will be requiring both physical and human resources. The human resources requirements of the business consist of employees who will be responsible for the implementation and handling on a regular basis of the e-commerce system. Moreover, the other personnel who will be involved in the development of e-commerce system are CEO, CFO, operational general manager, sales manager. The physical resource requirements of the company will be comprising of system of computer, delivery trucks, forklifts, software installation (Maglio & Spohrer, 2013). The resources are to be utilized for the implementation of the e-commerce facility and also to ensure that the all such factors assist in the online sales activity of the business and increase the overall sales of the business (Bharadwaj et al., 2013).

The discussions which are to be made with the sales manager is regarding the human resources requirements in the business. The employees which will be required in the e-commerce team of the company will need to have the necessary skills and ability to handle online operations. The role of the sales manager will be important as he will be guiding the employees and also recruiting potential employees in the interview rounds (Van Der Aalst, La Rosa & Santoro, 2016).

The human resource requirements of the business relate to the requirements of assets like delivery trucks, forklifts, system software. These are necessary in order to ensure that the operations of the business relating to e-commerce is running smoothly (Stone & Stone, 2013). The sales order which are received by the businesses needs to be transported to the customers and the management uses delivery trucks for such purposes. The operational manager need to ensure that such requirements of the company are fulfilled.

Milestone: Action and/or objective (to achieve strategic aims of physical or human resourcing)	Date	Person responsible	Budget or resources (where applicable)
Approval of E-commerce project	10th January 2018	Manager responsible for the project	Documents, presentation, Charts and plans along with PowerPoint Presentations.
Development of Plan	20th February	Departmental organisers	Planning Charts and basic requirement details as were approved.
Incorporation of E-commerce Functionality in the website of the company	15th April	Online sales and operations manager and technical staff.	Designing of the Website tools and systems developers kit.
Promotion of E-commerce Facilities available	5th May	Marketing and Sales team	Marketing Manager and use of different kinds of promotional tools.
Launching of Website with E-commerce Facilities	28th August	Technical and Information Technology Team	Websites IP, login ID, General Settings, Configurations.
Project is Completed and Successfully Implemented	1st October	Senior Managers and Top level of Management	Various Documents and Project Reviews.

The key performance indicators which are related with the implementation of the e-commerce strategy is that the overall sales of the company will be increasing, there will a cost benefits which will be associated with the project and the overall operational efficiency of the company will drastically improve (Yin et al., 2016).

KRA (key result area)	Target	KPI (key performance indicator)	Result
Financial	Increase in profitability from the e-commerce strategy of the organization	Cost-Benefit	Increase in profit
Sales	Increment in the annual sales of the business	Sales Turnover	High sales revenue
Human Resource	Training of the staff for getting skilled workers	Competent Staff	System is operated successfully

Contingency Plan Company name: BBQ fun Name of person developing the plan: Who was consulted as part of this plan? Name                                              Position
Risk identified:  Unsystematic Operations due to employee underperformance
Strategies/activities to minimise the risk	By when	By whom
The risk can be minimized by initiating proper training and development of skills and ability to handle e-commerce website	After planning Stage	Manager.

Contingency Plan Company name: BBQ fun Name of person developing the plan: Who was consulted as part of this plan? Name                                              Position
Risk identified:  Risk of copying of intellectual property
Strategies/activities to minimise the risk	By when	By whom
The risks which are associated with intellectual property of BBQ Fun being copied by third party can be stopped by taking legal rights of the property,	Before Planning Stage	Top level management

Contingency Plan Company name: BBQ fun Name of person developing the plan: Who was consulted as part of this plan? Name                                              Position
Risk identified:  Risk related to health of employees
Strategies/activities to minimise the risk	By when	By whom
The risk that during the work process employee can get injured or severely hurt can be prevented by keeping safety equipment and safe working environment.	Before Planning Stage	Top level management

The various proposal which can be provided to the operational managers are given below in the form of points:

1. The physical resources which will be required by the management will consist of infrastructure, 6 delivery trucks, forklifts, additional warehouses workers, 8 new employees for sales team and 6 drivers for delivery trucks.
2. The cost which will be required by the management can be segregated into three parts which are initial investments, additional expenses and costs related to operations.
3. The benefits associated with e-commerce facilities are increase in sales revenue, more profits for the company, better quality of services provided.
4. The KPI can be generated by effective training of the employees, effective operational plan implementation and resource requirements which are necessary for smooth running of the business.
5. The risks which are associated with the e-commerce strategy are underperformance of employees, risks associated with intellectual property and risks related to health of employees and other risks as well.

References

Bharadwaj, A., El Sawy, O., Pavlou, P., & Venkatraman, N. (2013). Digital business strategy: toward a next generation of insights.

Chadwick, G. (2013). A systems view of planning: towards a theory of the urban and regional planning process. Elsevier.

Hillary, R. (Ed.). (2017). Small and medium-sized enterprises and the environment: business imperatives. Routledge.

Maglio, P. P., & Spohrer, J. (2013). A service science perspective on business model innovation. Industrial Marketing Management, 42(5), 665-670.

Manzini, R., Accorsi, R., & Bortolini, M. (2014). Operational planning models for distribution networks. International Journal of Production Research, 52(1), 89-116.

Olhager, J. (2013). Evolution of operations planning and control: from production to supply chains. International Journal of Production Research, 51(23-24), 6836-6843.

Stone, R. J., & Stone, R. J. (2013). Managing human resources. John Wiley and Sons.

Van Der Aalst, W. M., La Rosa, M., & Santoro, F. M. (2016). Business process management.

Yin, S., Xie, X., Lam, J., Cheung, K. C., & Gao, H. (2016). An improved incremental learning approach for KPI prognosis of dynamic fuel cell system. IEEE transactions on cybernetics, 46(12), 3135-3144.