Most of the companies are gradually shifting to newer technologies as well as information systems that greatly reduce the complexity of the tasks. The newer technologies will help in automating tasks and help managers take better and faster business decisions. In this report a company called Magellan Health, which is a healthcare company in the United States, will be studied in details and how they can come up with improved systems in their work operations in order to eliminate the traditional pen and paper manual processes. This will not only help the company to save time and money but also ensure that more accurate medical operations are carried out and the patients are immensely helped.
Presently there are different kinds of issues in within the Magellan Health company, which calls the need of more efficient management systems that can ensure all the tasks are being performed much master and in a smoother manner. Presently there are issues related to the security of the data that are being manually written on papers and stored in physical files in racks or shelves. Paper files especially checks that the company mainly deals with on a regular basis, can be burnt in fires or even get lost in natural calamities such as floods or they may even get damaged if they are wet or torn and it may result in the important data being lost permanently and hospital records getting lost.
Often hundreds of files and checks and other important documents such as finance tax sheets re stored in multiple files in physical shelves and they are difficult to locate at times of needs. For example when a particular check is received at a particular time and data and is stored in a particular file, it may be difficult for the staff to locate that particular check in the future from a heap of over hundreds files. This in tie consumes a lot of time. Often the loss or damage of the checks or the other important files can cause the company staff to ask the client for the same information repeatedly, which may in turn make them irate and dissatisfied with the poor quality of service of Magellan Health (Stoyanov et al., 2015). They may even loose the trust and faith on Magellan health, thinking that the data that the company store manually is not safe and may get lost at any given time considering the disadvantages of the manual pen and paper technique of storing data.
Therefore, it is extremely important for Magellan health to upgrade to newer technologies such as advanced information systems that will be capable of storing all the important patient centric information electronically which will ensure that the data is stored in a more secured way and also they can easily be located during time of needs. Electronic data storage will automate much of the tasks and will help in automatically generating reports for the benefit of the doctors and other staff. Most importantly, the important tasks such as patient medical data processing will be automated which will also reduce much of the operation times. That will improve customer satisfaction toward the improved service from Magellan Health (Weinstein et al., 2014). The company will also be able to save much of its budget by only investing on the information systems as a onetime investment that will provide much higher returns in the future.
It has to be identified that how well the new proposed system can fit into Magellan Health’s culture. The different levels of functionality has to be considered and the associated cost factors and the human resource that will we needed to in order to monitor the new information systems. The new system should be able to automate the tasks of check processing as well as storing the
organizational data in a structured and easy way so that all the employees including the managers and the top authorities of the hospital management can access the data that will be stored on the online cloud databases (Kitapci, Akdogan & Dortyol, 2014). The new technology should make the tasks easier and faster as well, as help in automating processes. However, the feasibility of the new technology has to be studied, including cost factors, by also considering these requirements at the same time. Based on the reports, the technology will be selected which will best suit the work culture of Magellan Health.
In recent studies, it has been found out that in the healthcare industry most of the important information such as medical records of the patients, their personal information are manually noted down in the registers. As a result, it gets increasingly difficult for the doctors, nurses as well as the other hospital administrators to access such information in the future in the course of the patients treatment or any other process (Koh et al., 2013). This called for a need of the implementation of information systems even in the healthcare industry in order to ensure that the patient data are securely stored in the online databases such as in tablets and computers and other services so that the doctors can easily access them in the future. For patients undergoing surgeries at non-university hospitals, the procedure codes and other important data were collected from the electronic patient record electronic patient record (EPR) set, which were then compared to the results of the paper records or The Photopolarimeter /Radiometer (PPR) set (Lien et al., 2014). It was found that the quality as well as the quantity of the results obtained from the EPR documentation was way ore improved and faster that what was obtained for the PPR data (Pearlson, Saunders & Galletta, 2016). Therefore, it can be well understood that electronic data storage through information systems can also play crucial roles in Magellan health.
The administrative directors, board of presidents as well as the chief physicians including the team of hospital mangers from the different departments will all contribute to the decision making process in adopting the new information systems within Magellan health.
There are multiple vendors that provide information system solutions for the healthcare companies. Some of the prominent potential vendors for Magellan Health are briefly described below with their service offerings for the different healthcare organizations.
It is one of the most renowned clinical information system development company that provides services to more than 2300 healthcare institutes all across the world. Its enhanced solutions are extremely hospital friendly, enable the administrators as well as the doctors and nurses to easily store, and access the patient’s information during their entire period of admission in the hospitals (Middleton et al., 2013). It provides benefits in the fields of monitoring of physician productivity, acute care, ambulatory practice as well as the emergency department. There is a feature from this vendor known as the “Expanse” that brings optimum physician satisfaction as well as productivity by centering on the workflow that is user intended. MEDITECH’s agile development approaches are intuitive, and the customizable tools help in saving much of the physician’s time. The interfaces have personalized views as well as tap-and-swipe capabilities to make it user friendly.
This vendor provides ambulatory clinical solutions and extends the usage of electronic health records beyond ideal real-time scenarios. It helps in creating records that are community-wide in nature. eClinicalworks provide a wide range of products such as HER for hospitals, HER for practice, population health management, patient engagement, revenue cycle management, interoperability as well as cloud HER solutions. It is an extremely versatile vendor that has the capability to clearly understand the specific needs of the healthcare company. The eClinicalWorks cloud architecture is safe, scalable, as well as private (Kellermann & Jones, 2013). Private data is stored privately in the cloud servers so that the patient as well as their information is securely stored in the cloud network. There is a proper disaster recovery unit as well as secure databases for this vendor (Stair & Reynolds, 2013). This ensures proper storage and accessing of the medical history and other important data within the hospital networks.
Figure 1: Services offered by eclinicalworks (Nambiar et al., 2013).
This Company delivers data analytics intelligent software’s as well as consulting services that help in simplifying health information. It helps in making tasks such as payment collection, risk analysis as well as population health management in order to enable clients to move from volume to value-oriented healthcare experience (Patil & Seshadri, 2014). Clinical documentation, grouping and classification, outcomes measurement, Coding as well as performance analytics, data aggregation grouping and classification, and warehousing are among some of the important services offered by the vendor (Shazali et al., 2013). There are other important tasks as well that are performed.
Therefore, considering the advantages and features provided by the above three vendors eClinicalWorks can be identified as the most suitable vendor for Magellan health for providing the required information systems to replace the manual pen and paper systems.
By using the information system solution from eClinicalworks, Magellan can avail free conversion of the databases into electronic format, which will be taken care by the company (Rechel et al., 2013). Therefore, it will greatly help in reducing the cost. It will also ensure optimum information security within the organization. It ensures a transparency in the development of the systems to help Magellan Health even more in the future (Durairaj & Ranjani, 2013). It will help in automating the patient portals and most of the information will be collected and stored automatically in the systems (Wager, Lee & Glaser, 2013). This in turn will reduce the operation times and improve patient as well as physician satisfaction within Magellan Health.
The change implementation plan within Magellan Health will comprise of the following important steps:
Conclusion
Therefore, it can be concluded from the above paragraphs that Magellan Health will be able to improve in its work operations and see greater heights of success in the future in terms of customer as well as employee satisfaction if it implements the new information system is the right way. Proper training and development should be provided to the system administrators a well as the doctors regarding the newly implemented information systems to prevent issues during unforeseen conditions within the hospital and there is no instances of data loss or other issues. The changes must be efficiently communicated to all the staff within the healthcare institutes.
References
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Kellermann, A. L., & Jones, S. S. (2013). What it will take to achieve the as-yet-unfulfilled promises of health information technology. Health ffairs, 32(1), 63-68.
Kitapci, O., Akdogan, C., & Dortyol, I. T. (2014). The impact of service quality dimensions on patient satisfaction, repurchase intentions and word-of-mouth communication in the public healthcare industry. Procedia-Social and Behavioral Sciences, 148, 161-169.
Koh, H. K., Brach, C., Harris, L. M., & Parchman, M. L. (2013). A proposed ‘health literate care model would constitute a systems approach to improving patients engagement in care. Health Affairs, 32(2), 357-367.
Lien, C. H., Wu, J. J., Chen, Y. H., & Wang, C. J. (2014). Trust transfer and the effect of service quality on trust in the healthcare industry. Managing Service Quality, 24(4), 399-416.
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Nambiar, R., Bhardwaj, R., Sethi, A., & Vargheese, R. (2013, October). A look at challenges and opportunities of big data analytics in healthcare. In Big Data, 2013 IEEE International Conference on (pp. 17-22). IEEE.
Patil, H. K., & Seshadri, R. (2014, June). Big data security and privacy issues in healthcare. In Big Data (BigData Congress), 2014 IEEE International Congress .pp. 762-765. IEEE.
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