Business process engineering is a detail research about all the processes associated with the business. It is used to improve the efficiency in terms of cost and quality. The success of business process modelling starts with the efforts to detract the chances of success and addressing all the flaws. It is a change management strategy that is used to seek all the challenges so that changes could be made. The increasing competition has increased the use of business process modelling as it optimizes the performance. It delivers the services so that customers get benefits so that organisation workflow is improved (Berg and Kilambi, Siebel Systems Inc, 2014). In this report, many articles are studied regarding business process moulding and the benefits offered to the organisation is analysed. The book studied is “In Handbook on Business Process Management” written by schmiedel and Recker. It covers different business process model and the challenges that could be overcome by using business process modelling is discussed. It can be stated, that business process modelling is one of the priority for businesses. The issue faced by business process modelling is having a detailed understanding of the data which is sometimes not possible.
In the views of (Krumeich, Weis, Werth and Loos, 2014), business process modelling supports an organisation to manage all the processes. It is basically used to improve the overall working of business operations by modelling, measuring and optimizing the processes. Business process modelling proves to improve the overall efficiency by making all the processes automatic. It aims in reducing the operational cost and helps in improving the overall performance. Business process modelling enhances the way of completing the processes as the motive behind this implementation is to enhance customer satisfaction. In the article, author stated that business process modelling is a well-defined approach that helps is identifying, designing and executing all the business process (Schmiedel, vom Brocke and Recker, 2015). The article states that business process modelling supports an organisation to achieve the target and create better opportunity so that objective could be met. On the other hand, it was listed that it helps in identifying the challenges so that alteration could be done for improvement. Business process modelling represent all the challenges and issue by using Gantt chart, flow charts or other UML diagrams that make visualization easy. It makes the scenario clear so that plans could be made accordingly. It identifies all the current activities so that analyses could be done for improvement. It also increases the speed of processes by reducing the overall cycle time. It helps the business to improve the on-going operations. The article depicts, that business process modelling design new strategies to improve the overall performance and also support stakeholders to face the demands by overcoming the challenges (Schmiedel, vom Brocke and Recker, 2015). It adds up transparency in the working environment by offering self-service process (Müller,Schmiedel, Gorbacheva and Vom Brocke, 2016). The chances of errors also get reduced because decisions are taking automatically. The decision making power is not done manually rather it is taken automatically. Business process management overall covers the designing, monitoring and analysing phase.
Business process modelling also finds out alternative by showcasing the ways how operations can be completed under challenging situation. Business process modelling is divided into many processes that help an organisation to design the workflow in an effective manner. The focus of business process modelling is to ensure that all the operations are completed in an effective way (Müller,Schmiedel, Gorbacheva and Vom Brocke, 2016). It is a method through which communication between processes has become easy as it monitors all the processes by gathering the information. As stated in the article, business proves management is basically designed to figure out the changes so that improvement and amendments could be made.
In the opinion of (Vom, Schmiedel, Recker, Trkman, Mertens and Viaene, 2014) ,the motive behind implementing business process modelling is removing the ad hocs and loopholes from the processes so that overall efficiency could be improved. The objective of business process modelling is supports the organisation so that efficiency could be improved (Rosa, Van Der Aalst, Dumas and Milani, 2017). In the article, it was mentioned that process management for business is a set of well-defined plans so that it in focus on present processes and repetitive process.
According to (Recker, 2017), in the article business process modelling life cycle is discussed. The first phase is designing that is breaking the process into multiple tasks so that it can model using BPM software. The process are then executed and monitored so rah changes could be made in the system to improve it. The five major steps that are followed in business process management is design, model, execute, monitor and optimize. Business management control all the work flows by helping businesses to create, map and discover the consequences of processes so that improvement could be done. It is just a process that offers way to business so that they represent all the processes (Rosa, Van Der Aalst, Dumas and Milani, 2017). There are various issues that are faced in an organisation due to lack of understanding, thus business process modelling deals with overcoming all the issues. In business process modelling they promote businesses to work on this technology so that effectiveness could be increased (Rosemann and vom Brocke, 2015).
According to (Lederer, Knapp and Schott, 2017), business process modelling resolves the issues that are faced to fulfil the gap between operational practice and strategic objective. The increasing benefits of business process modelling are improving customer relationship. In general, business process modelling helps in improving the work flow. It is a way in which the flow of processes is represented in a graphical manner so that clarity can be obtained (Rosemann and vom Brocke, 2015). Business process modelling is difficult to implement as need support from top management and there is higher cost of software.
In the views (Reisert, Zelt and Wacker, 2018), business process modelling clears all the orientation issues by understanding the processes. It helps in understanding the processes so that challenges could be resolved. It is a tool that is widely used in real time for monitoring all the processes. In the article, it was found that motive of using business process modelling enhances efficiency, customer satisfaction and versatility (Mendling, et. al, 2018). The companies are able to gain brand image by making changes in an organisation by using BPM concepts. Business process modelling helps by offering a path in which processes need to be followed. The article states that, business process modelling defines the roles and responsibility of every employee so that they can work accordingly. It can be found, that business process modelling helps in defining the processes through which operational process are supported. In the research, it was analysed that these days all the business processes are completed using BPM that optimizes the overall performance. It generally list down the step by step process that need to be followed (Mendling, et. al, 2018).
According to (Kerzner and Kerzner, 2017), business process modelling is a significant part for business as it creates a baseline for betterment. It deals with the processes associated at low level or at high level. It is proved to be beneficial as it monitors all the processes and events regularly. Business process management covers analysis of processes to making change for improvement (Conger, 2015) . It focuses on resolving all the issues so that overall profit margin could be increased. New processes are intended so that improvement could be done. It was found that this modelling technique aligns all the operations so that effective mapping is done; so that smooth functioning is achieved so that it improves the way of communication between departments (Fosso Wamba, 2017). The overall cycle time to complete the process is reduced and it improves the competitive advantage so that processes are completed effectively. It also has various drawbacks like efforts are required to redesign the processes. It offers alternative way through which operations and its compliance are resolved. The demand and need of business process modelling has increased due to rapid increase in competition. It is implemented to improve the overall efficiencies by streamlining the processes and boosting up the quality. It is basically used to make all the complex situations easy by designing a well-defined process. . It is a process that changes all the old processes with flaws so that improvement is followed in a recursive way (López-Pintado, García-Bañuelos, Dumas and Weber, 2017). It changes the planning process with the motive of reducing the chances of risk and increasing the opportunities. The opportunities are created by analysing the market demand and generating new ideas. It compares the present processes with new processes so that better understanding is gained. It is a versatile process as it offers the direction in which processes should work. The loophole of using business process modelling is having a detail analysis of all the processes which may sometimes be a time consuming process (Del Giudice, Soto-Acosta, Carayannis and Scuotto, 2017). The above research is done by considering the case of large as well as small firms. Mostly, business process modelling is used in large firms as it helps in offering a view to the company that need to be followed. The main purpose of designing business process modelling is to improve the performance by using tools. Business process modelling is used to draw process models by managing all the decomposed processes so that execution of logic could be done. It maps all the functional and non-functional requirements with the purpose of getting significant outcome. It specifies all the processes so that changes could be implemented and activities are undertaken so that scope of processes could be de-fined (Wong, Tseng and Tan, 2014).
In the article, it was stated that business process modelling consists series of symbols and tasks that are represented to adapt to changes. It is a modern process that is used in all the stages of business processes so that organisational efficiency and quality could be improved. The transparency and accountability of an organisation is enhanced using the so that complexity do not penetrate in the system. It is generally used in an organisation to connect all the activities with the provision of optimising the performance. It relates to different aspects in the business by linking the analytical approach with the quality management approach. It is a diagrammatic representation that that connect all the processes, action and activities. Business process modelling is used to improve the final output by adding value to the actions and making the experience better. It works on two approach one is the current situation that is based on “as in” model and other is the intendant new situation that is based on the “to be” model. The overall outcome of business process modelling is valuing the customers and reducing the cost of the company. The increasing use of business process modelling has some consequences as it has increased the competitive advantage, market growth and retention of staff.
Conclusion
From the research, about business process modelling it can be concluded that it is one of the significant parts in working of an organisation. It is a framework that is adapted by every group to enhance the business value. It is a technology that helps in enforcing a process regarding how it will be performed. It depicts the flow of work that need to be followed in an organisation, once the flow of work is decided. It is a basically a direction that helps in achieving the overall objective. This can be done by dividing by processes so that the result could be optimised. It assists the organisation by defining the work flow between different levels. In this research, the challenges that are faced by business process modelling are discussed along with its benefits. It is implemented so that speed of process is improved.
References
Becker, J., Clever, N., Holler, J. and Neumann, M., 2018. Business process management in the manufacturing industry: ERP replacement and ISO 9001 recertification supported by the icebricks method. In Business Process Management Cases (pp. 413-429). Springer, Cham.
Berg, E. and Kilambi, K., Siebel Systems Inc, 2014. Method and apparatus to facilitate development of a customer-specific business process model. U.S. Patent 8,639,542.
Conger, S., 2015. Six sigma and business process management. In Handbook on Business Process Management 1 (pp. 127-146). Springer, Berlin, Heidelberg.
Del Giudice, M., Soto-Acosta, P., Carayannis, E. and Scuotto, V., 2017. Emerging perspectives on business process management. Special Issue Call for Papers from Business Process Management Journal.
Fosso Wamba, P.S., 2017. Big data analytics and business process innovation. Business Process Management Journal, 23(3), pp.470-476.
Kerzner, H. and Kerzner, H.R., 2017. Project management: a systems approach to planning, scheduling, and controlling. John Wiley & Sons.
Krumeich, J., Weis, B., Werth, D. and Loos, P., 2014. Event-driven business process management: Where are we now? A comprehensive synthesis and analysis of literature. Business Process Management Journal, 20(4), pp.615-633.
Lederer, M., Knapp, J. and Schott, P., 2017, March. The digital future has many names—How business process management drives the digital transformation. In Industrial Technology and Management (ICITM), International Conference on (pp. 22-26). IEEE.
López-Pintado, O., García-Bañuelos, L., Dumas, M. and Weber, I., 2017, September. Caterpillar: A blockchain-based business process management system. In Proceedings of the BPM Demo Track and BPM Dissertation Award co-located with 15th International Conference on Business Process Modeling (BPM 2017), Barcelona, Spain.
Mendling, J., Weber, I., Aalst, W.V.D., Brocke, J.V., Cabanillas, C., Daniel, F., Debois, S., Ciccio, C.D., Dumas, M., Dustdar, S. and Gal, A., 2018. Blockchains for business process management-challenges and opportunities. ACM Transactions on Management Information Systems (TMIS), 9(1), p.4.
Müller, O., Schmiedel, T., Gorbacheva, E. and Vom Brocke, J., 2016. Towards a typology of business process management professionals: identifying patterns of competences through latent semantic analysis. Enterprise Information Systems, 10(1), pp.50-80.
Recker, J. 2017. Business Process Modeling- A Comparative Analysis*. Available from https://pdfs.semanticscholar.org/cdd5/1a86660b2571254b1b04e9e78e947ed82da2.pdf Accessed on 18 sept 2018
Reisert, C., Zelt, S. and Wacker, J., 2018. How to move from paper to impact in business process management: The journey of sap. In Business Process Management Cases (pp. 21-36). Springer, Cham.
Rosa, M.L., Van Der Aalst, W.M., Dumas, M. and Milani, F.P., 2017. Business process variability modeling: A survey. ACM Computing Surveys (CSUR), 50(1), p.2.
Rosemann, M. and vom Brocke, J., 2015. The six core elements of business process management. In Handbook on business process management 1 (pp. 105-122). Springer, Berlin, Heidelberg.
Schmiedel, T., vom Brocke, J. and Recker, J., 2015. Culture in business process management: how cultural values determine BPM success. In Handbook on Business Process Management 2 (pp. 649-663). Springer, Berlin, Heidelberg.
Vom Brocke, J., Schmiedel, T., Recker, J., Trkman, P., Mertens, W. and Viaene, S., 2014. Ten principles of good business process management. Business process management journal, 20(4), pp.530-548
Wong, W.P., Tseng, M.L. and Tan, K.H., 2014. A business process management capabilities perspective on organisation performance. Total Quality Management & Business Excellence, 25(5-6), pp.602-617.
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