Discuss about the Strategic Information System Of Coles.
Coles take into consideration ERP system and Accounting software as a major aspect to conduct the activities of the company. This paper will give emphasizes on Coles to discuss the importance of the custom software, ERP system and also the accounting software system. Therefore, this paper will focus on the discussion concerned with how the organization has made and created effective culture and diversity in the workplace.
The paper will also discuss that how the company is trying to manage the activities. This will consider flowchart and the significance of leadership. The analysis will be made on the activities of the leaders, that how they are contributing towards achieving competitive advantage in the competitive environment.
Coles focuses on offering better quality products and services to the consumers so that image can be maintained in the market. In Australia, Coles is one of the largest and trusted companies. The head office of the organization is situated in Melbourne. The company was established in 2007 and there are more than 21 million customers who are connected with the company and avail the services and offers. The company has more than 101,000 employees who are conducting their assigned task in the company itself and retail outlet of Coles are more than 23000 worldwide. The founder of the company is George Coles (Coles, 2018).
The main motive of the company is to attain good customer case worldwide so that growth can be achieved in a proper manner. Cole’s focuses on the effective supply chain as it can help to enhance the wants of the customers. The decisions of the company are taken by the group executive committee and they try to manage the activities conducted in the company. Coles was acquired by Wesfarmers in 2007 (Qrunfleh and Tarafdar, 2014).
Coles emphasizes on managing the operational problems when the activities take place on an international level. The issues concerned to the activities can give influence of the revenue and profits achieved by the organization. It is also analyzed that the issues give effect on the sustainability level. The effects on the profits are just because of the taxation and high cost of products (Qiu, 2016). The major issue faced by Coles is concerned with the language. It is important that message within the software should be translated in a correct way. The impact can also be analyzed on the overall employee’s efficiency and effectiveness. There are also cultural barriers which affected the overall growth rate of the company (Nusa, 2015).
Cross culture is also one of the problems in which the employers are not capable to enhance the relationship with the other people. It has been evaluated that Coles does not emphasize on giving training to its workers and due to lack of training the employees are not able to gain knowledge and information about the working system of the technology (Grimmer, 2018).
The workers of the organization do not have proper knowledge of the latest system and technology. It has been examined that revenue is affected because the problem related to technology and also with the employees. There is no proper workforce in the organization and this is the major reason due to which the employees do not give focus to the resources and capabilities of the organization (Jarzabkowski and Kaplan, 2015). The employee’s mistakes are enhancing day by day just because of lack of training. The employees are not able to show their efficiency towards the work assigned. It is important to control the activities in a proper manner as the activities are conducted on a global basis.
The essential part of Cole is related to the information system in which it helps to attain success and growth of the organization. This method helps to accomplish the long-term goals so that the operations can be done in a proper manner. There are various methods of acquisition which is taken into consideration by the company. The methods are custom software and enterprise planning system.
The important technique is commercial software in which it is seen that data is recorded and also tracked in an effective manner. This method is helpful to accomplish long-term goals so that in right directions the activities can be completed. This software helps in selling the products and services and it has been seen that Coles consider the example of Ms. Office. Custom software is also helpful in satisfying the requirement of the customers. This software also helps in designing and completing the task according to the requirement and also the changes take place in the organization are managed through this software (Deulkar et al., 2018).
ERP system is taken into consideration by the company so that integration of the applications and data at the workplace can be done in a proper manner. Back office operations are controlled by considering effective solutions to the issues. It has been seen that ERP system is taken into consideration by the organization at the time of completing the operations of the company. ERP system helps the company to take accurate decisions which will help to achieve success in the marketplace (Nour and Mouakket, 2013). If enterprise solution is considered by the company then it can be easy to offer good quality products and services to the customers. If the company has strong ERO solutions then proper track can be kept of the regulations within the company and changes can also be managed.
Evaluation of the activities conducted by the company is elaborated. System flowchart is related to the proper investigation of the sales of products and services. The diagram shows that how the company satisfy the needs and wants of the customers. To create a creative flowchart it is seen that the company offers training and development so that sales process can be conducted in a proper manner. The managers and the warehouse keeper focus on the essential role in the technique of system flowchart.
In the present scenario, there are various problems faced by the company. Some of the issues that should be managed are globalization, change in the organization, infrastructure, and cybersecurity. Coles is also facing issue to retain and recruit talented employees in the company. In the issue related to globalization, it is analyzed that company is facing major setbacks and due to this the focus is also not given by the company on the competitors. It has also given influence on the overall result of the organization. It has been analyzed that Coles is considering the old technology and system in the company and it creates problem to conduct the activities (Peppard and Ward, 2016).
The issue related to the cyber security is considered by the company so that privacy can be maintained in the activities conducted by Coles. As a result, it is seen that a data breach can give loss and adverse impact on the goodwill of the company and also on its bottom line (Price, 2016). If these operations are not considered by the company in the proper manner then the negative impact can be seen in the daily activities conducted by the employees of the company. Coles is trying to gather the data concerned with the customer and system as it is giving an adverse effect on the overall financial position of the company (Olstad et al., 2016).
By not having sufficient wage system the company is facing the issue to retain the employees in the organization. When changes take place the employees do not consider the changes and it sometimes led to a loss of the company. By not having proper software it has been seen that misunderstanding and conflicts between the workers enhance.
There are many acts on which the company should focus so that fraud in the system can be reduced. Auditing is one of the methods that can help the company to control the frauds and mistakes which is done in the company. Services related to cloud-based should be taken into consideration by the company so that the frauds in the workplace can be seen. It is also important for the company to focus on retaining the employees so that the problems concerned with the software and flowchart can be reduced. It is also important to retain the employees so that competitive advantage can be maintained in the company.
It is essential to give training to the employees so that employees can be retained and also errors can be minimized. Training is the method that not only gives knowledge to the employees but also helps to give direction in which they should conduct the activities. The confidence level is enhanced by the employee if proper training is given. This is the best way in which the company can be a good leader in the market and can give tough competition to the competitors.
To adopt the accounting software package is beneficial for the company as it helps to control the routine transactions and also ledgers of the customers and suppliers. The financial statements are also maintained through this method and the employees will be efficient towards the working pattern. In the organization, it is seen that cost and expenses also take place in Coles (Simkin Norman and Rose, 2014). It has been seen that accounting system software helps in technological advancement in the accounting sector. To analyze the practices of the business this software is considered by the company because through this it can be simple to gather the information (Kamal et al., 2015). If the information is gathered in proper manner then it can help to enhance the company’s sales.
Coles has a large market share. By giving offers and discounts the company has made a good relation with the customers and this has given impact on covering the large market share. In 2017 the company has more than $ 220 Mill of gross profit and also the large market share as stated in the image (Coles, 2018). Due to high profits, the company also has the stable financial position in the market of Australia. The operations are completed in a proper manner by having a large market share. The good financial position helps to consider the resources that help to remain in the competitive environment (Phillipov, 2016).
Proper leadership is considered by the company so that routine activities can be controlled in a proper manner. Research and development is the factor that can help to lead the employees. By having goodwill the market the company has achieved large market share. The culture and the conditions of the company can be managed effectively (Boedker et al., 2011).
It has been analyzed that in the Australian market there are many leaders who are conducting the same operations. The competitors are Woolworths and Aldi. They focus on offering to innovative products so that large market share can be grabbed. Coles consider effective marketing and pricing strategies which induce customers towards the products. Due to this rivalries are also minimized in the market (Chimhundu, McNeill and Hamlin, 2015). Coles focuses on the distributing system in which proper distribution of products and services takes place. This helps to satisfy the requirement of the customers and also helps to achieve competitive advantage.
There are many problems faced by the organizations when they conduct the activities by focusing on the accounting software packages and ERP system within the company. Due to having an effective accounting system the frustration level of the customers is enhancing day by day. The accounting software can only be accessed with the help of internet and just because of the distance in data center problems take place at the time of conducting the activities. Also, the packages are expensive and they not providing the data to the consumers. It has been examined that the data file is not analyzed with the help accounting software packages (Otley, 2016).
By analyzing the information it is recommended that the company should emphasize on the giving proper training to the employees so that efficiency can be maintained in the activities. Cloud-based accounting software should be taken into consideration so that issues can be reduced in the workplace. To achieve success in the marketplace it is important for the company to focus on considering the latest technologies so that retention of the employees can take place.
If there is sustainable human resource management then only the company will be able to bring best out of the employees. Also, Coles should emphasize on giving a right job to the right candidate to enhance the overall efficiency. By recruiting right candidate on the right post can help to enhance the confidence level in conducting the assigned task.
Conclusion
It can be concluded that Coles should emphasize on considering the ERP system and also accounting software packages so that on the international level the products and services are sold. This analysis states that ERP system and accounting system software are important for the company as it can assist in enhancing the range of the products offered to the customers. It is also essential to manage the operational and control issues as it can give effect at the time of implementing the ERP system and also the accounting system software. To compete in the competitive environment it is important to offer discounts to the customers so that competitive advantage can be achieved and the activities can achieve growth in the market.
References
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