Nowadays, all companies are doing their business worldwide. Globalization is the global interaction of economies via trading and investment for increasing the international competitiveness (Passaris 2006). Owing to globalization there is an increase in the cultural diversity in an organisation. It has been indicated by many researches in past that cultural differences between people always creates conflict, tension and difficulties in an organisation(Gabriela, Marta et al. 2016). Especially, if the people work in a project as a small group and they interact with each other very closely the probability of conflict also increases manifold times. It leads to highly sensitive and conflicting workplace environment, for which a project manager with effective interpersonal conflict management skills is required (Roark 1978). Several kinds of management and decision-making skills are required to manage an organisation and to accomplish the projects effectively. However more than that, one requires interpersonal conflict management skill and appropriate leadership style in the project manager, who is directly dealing with the cultural diversity and intercultural adjustment (Gabriela, Marta et al. 2016).
The objective of this research is to understand the importance of the interpersonal conflict management skill, for the project management student who is studying in the CQU. They would be the future Project manager, and henceforth, it’s significant to identify what they think about the interpersonal conflicts and how do they manage it in group works.
Conflicts and disagreements over some issues at work place are not very uncommon and when a situation like this occurs, it results in ill feelings, unhappiness and frustration amongst the people at work place. Most of the times, these conflicts get escalated to huge level rather than being resolved which not only affects the work place but also personal lives of the employees (Wai, 2015). Interpersonal conflicts occur due to difference of opinions, procedural problems and disagreement over approaches to work and, cultural diversity also plays a significant role in the occurrence of interpersonal conflicts (Adu, Isaac &Muah et al., 2015).
Furthermore, interpersonal conflicts can be classified into two different forms that are affective and substantive conflicts. Substantive conflicts involve difference of opinions amongst team members towards a task. Hence, this conflict can be used by any organisation to obtain different perspective in relation to certain issue, which in return encourages innovation and creativity. The second type of conflict i.e. affective conflicts occurs because of interpersonal relationships and incompatibilities and these kinds of conflicts must be resolved as soon as possible. (Adu, Isaac &Muah et al., 2015).
Whenever an interpersonal conflict occurs in an organisation, these conflicts must be resolved soon. One way of doing this is to provide supportive organisational climate. The features of such organisational climate must include spontaneity, problem orientation, equality, empathy, description, and provisionalism. On the contrary to these, organisations with defensive climate must include evaluation, control, strategy, neutrality, superiority and certainty (Meredith, n.d).
In this project, managing interpersonal conflict is of utmost importance for a project to become success and for the reputation of the organisation. In case, if a conflict occurs that is not helping an organisation to develop in any way then, such conflicts must be resolved. The ways to resolve these conflicts are
Methodology
To explore the increase in number of conflicts at workplace and their effects on the performance, a qualitative approach will be used. The research will use the qualitative research method to find effects of interpersonal conflicts on the performance of Project Management students in CQU.
The purpose of qualitative research is to observe and identify the importance of interpersonal conflict management skills and effects of interpersonal conflicts on the performance of Project Management students. Quantitative research is not appropriate for this research as there is rooted component of evaluation accessible for statistical assessment.
An e-mail will be sent to all the Project Management students in CQ University detailing about the survey. At least 100 participants or students who are interested will receive the survey package in CQU library. The package will include an explanatory letter, a questionnaire and a written statement. The explanatory letter describes the purpose and value of conducting this research. A questionnaire will include certain number of questions related to interpersonal conflicts and how they can be managed. In the written statement, the students can describe about their situation, if they have experienced any interpersonal conflicts in the University and how they resolved that conflict.
The sample size for the survey will comprise of females accounting for at least ¼ of the total participants of the survey, to understand the impact of gender in context to interpersonal conflicts on the performance of Project management students in CQ University.
The other method used for conducting this research will be interviews. Interviews help the researcher to capture the core perception of interviewee and obtain understanding of their previous experiences. Qualitative interviews will be used to find the depth of leader’s perception by placing the perception in plain view.
An interview will be conducted in CQ University, Perth. It will include at least 20 participants involving students and lecturers dealing with course on project management.
The report is going to discuss the research findings and their implications. The research discusses the importance of soft skill system in project management that leads to the success of a project. The findings of this research demonstrate that due to the lack of soft skill, there may arise a communication gap between the members and they may fail to convince the people about their project. There arise many problems owing to generation of interpersonal conflicts; this includes trouble in decision-making, communication barrier and all these factors ultimately lead to failure of the project. Due to this conflict, the relationship between users and clients get affected and this results in negative influence on the project owing to a disagreement about views. The author Liu et al. (2011), in his article, states that the interpersonal conflicts lead to poor decision- making and poor relationship with the stakeholders.
There is a need to carefully handle the interpersonal conflicts so as to effectively accomplish a project. By understanding the problem, one can clear the conflict and can provide a viewpoint that will help the project developers.
The paper reflects the negative impact of interpersonal conflicts on the project. This is a major factor, which leads to project failure; one cannot withstand with a conflict while preparing a project and this arises when a group of people disagrees on a certain topic or start giving different ideas for the same project. My findings suggest that, for preventing project failure, the member needs to decrease the interpersonal conflicts among the users and information system professionals. The methods that can be implemented in order to prevent such conflicts are better communication plan, effective way of communication and assigning roles and responsibilities properly among the team members (Van der Vliert 2013). In this paper requirement, uncertainty was also a problem. The implications of the interpersonal conflicts will be, it will affect the projects for a long-term, until a solution to the problem is found, Additionally, my research findings indicate that the research gives a substitute description on the power to analyse the experimental evidence so that they can detect the interpersonal conflict. Secondly, the article suggests that the requirement uncertainty should be analysed and built separately before their implementation. Both the requirement diversity and requirement volatility have different possible outcomes and consequences on the project (Yarnell and Neff 2013). My findings also confirm that this research ensures that there is the possibility of facing some conflict and the outcomes of this are being measured. From the process perspective, the interpersonal conflict between the IS professional and the users can be determined. The basic method of developing the software is an iterative process. One practical approach for getting success in the project is to prevent interpersonal conflicts between IS professionals and users (Pillai 2013). This can be avoided through some effective measures, such as appointing effective managers, who will assist the team members in a right way so that no conflict arises. There needs to be a clear communication and frequent meetings so that every member of the project can interact and can share their views regarding the project. These are some implications of the interpersonal conflict in Project management in CQU.
This research has a high significance in terms of understanding the importance of soft management skills to solve the issues such as the interpersonal conflicts in the project management organization. However, this research has certain limitations such as a small sample size, biasness in the responses and lack of detailed secondary research. The sample size of this study is 100, which is not enough to generalize the findings of the study. This research is also associated with the probability of biasness in the survey and interviews responses of the respondents. Lastly, the secondary research conducted for this research is not a detailed or in-depth research because of several constraints such as time and cost constraints (Lund Research, 2018; Universal Teacher, 2018).
The future researches in this area can focus on other soft management skills that are important for the success of the organization. The other skills on which future researches can focus are – communication, critical thinking, leadership etc. Further, the future researches should also focus on conducting an in- depth review of the literature using the methods such as scoping review. A strong theoretical foundation will help in gaining deep insight about the importance of soft management skills.
References
Adu, Isaac &Muah, Patricia & Sandra, M & Sarfo, Felix. (2015). The Role of conflict management in Improving Relationships at work: The Moderating effect of Communication. Journal of Emerging Trends in Economic and Management science. 6. 367-376.
Gabriela, G., R. Marta, S. Cátia, S. Joana, O.-R. Alejandro and S. Peter (2016). “Cultural intelligence and conflict management styles.” International Journal of Organizational Analysis 24(4): 725-742.
Liu, Julie Yu-Chih et al., 2011. Relationships among interpersonal conflict, requirements uncertainty, and software project performance. International Journal of Project Management, 29(5), pp.547–556.
Lund Research, 2018. How to structure the Research Limitations section of your dissertation. [Online] Available at: https://dissertation.laerd.com/how-to-structure-the-research-limitations-section-of-your-dissertation.php [Accessed 31 August 2018].
Meredith, E. Butter Me up: A Case Study in Conflict Resolution. Conflict Resolution, 1.
Passaris, C. E. (2006). “The Business of Globalization and the Globalization of Business.” 2006.
Ohlendorf, A. (2001). Conflict Resolution in Project Management. Retrieved from https://www.umsl.edu/~sauterv/analysis/488_f01_papers/Ohlendorf.htm
Pillai, A.S., 2013, December. A study on the software requirements elicitation issues-its causes and effects. In Information and Communication Technologies (WICT), 2013 Third World Congress on (pp. 245-252). IEEE.
Roark, A. E. (1978). “Interpersonal Conflict Management.” Personnel & Guidance Journal 56(7): 400.
Universal Teacher, 2018. Limitations of Research. [Online] Available at: https://universalteacher.com/1/limitations-of-research/ [Accessed 31 August 2018].
Van derVliert, E., 2013. Complex interpersonal conflict behaviour: Theoretical frontiers. Psychology Press.
Wai, T. (2015). Conflict Management: How to Handle Interpersonal Conflicts with your Colleagues at work. Retrieved from https://www.talentplus.com/talent-plus-viewpoint-blog/36-culture/642-conflict-management-how-to-handle-interpersonal-conflicts-with-your-colleagues-at-work
Ward, A., Shaw, Melanie & Pucci, Thomas, 2017. Exploring Conflict Management: A Qualitative Study on the Lack of Compromise and Collaboration in Historically Black Colleges and Universities in Mississippi. Exploring Conflict Management: A Qualitative Study on the Lack of Compromise and Collaboration in Historically Black Colleges and Universities in Mississippi, pp. ProQuest Dissertations and Theses.
Yarnell, L.M. and Neff, K.D., 2013. Self-compassion, interpersonal conflict resolutions, and well-being. Self and Identity, 12(2), pp.146-159.
Zhang, L. and Huo, X., 2015. The impact of interpersonal conflict on construction project performance: A moderated mediation study from China. International Journal of Conflict Management, 26(4), pp.479-498.
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