Number of organizations and the presence of the organizations in the business sectors are increasing. These organizations are leaving no stone unturned to ensure that they incorporate latest technological measures in their work culture and business actions. The work that is required to be done by non-profit organizations is even difficult as they have limited resources and a huge amount of work to be accomplished. Silver Chain Group is an organization that comes under the category of not for profit Australian organizations. It works in the domain area of healthcare and medical assistance providing community services to people (Silverchain, 2016). The organization has begun to feel the need for IT in its business actions and procedures due to its expansion.
It has been close to 120 years that this organization is working towards the betterment of community and is making use of new and advanced practices for the same. The stakeholders such as people of Australia, permanent and temporary employees, volunteers and partner organizations with Silver Chain Group are increasing day by day. Due to the strong establishment of the organization in the community, there are many new projects and requests that come up. All of these factors bring in a lot of information and data along with them. This data and information is necessary to be managed in such a way that the aims of the organization are achieved and there is no mis-use of inefficient handling observed. Such capabilities can be assured only with the use of IT. Need of IT in the communication system is also evident (LeMay, 2014).
Silver Chain Group is an organization that is spread in the most parts of Australia and it does not confine to a single office or a limited number of clients that need to be managed. The organization is working for the people and there are various intermediary agencies and partners that are involved. Apart from these entities, the organization has its own full-time and part-time employees and volunteers that spread across the several service areas to execute the activities. Integration and collaboration of all of these entities is necessary which can be made possible only through IT. Without the presence of IT, these units will be left separated and will also not be able to combine and compile their results and processes completed. The aims and objectives of the organization will therefore become difficult to achieve and continuity of the services will be put at stake.
IT does not only mean the use of advanced packages that will automate each and every task or activity. However, it also refers to the use of technology in management and leadership. The management of the Silver Chain Group will be able to easily track the services and actions and will be able to form better directions and strategies. In such a manner, the business aims will be easily achieved and it will also aid in the smooth continuity of the services and operations. IT therefore will have a huge role to play in the survival of the business activities.
The primary requirement for using IT in the organization will be the presence of a portal which shall be linked to a database for information storage and processing (Delimiter, 2016). The same can be done through a web based application to be developed for the users and employees integrated with the database and communication system. The following phases will be required to use IT.
In this phase the methodology, scope, approach and costs along with the schedule shall be determined regarding the application.
Information gathering and requirement analysis shall be carried out by investigating the entities at the Silver Chain Group. The requirements shall then be converted in the form of stories and scenarios.
Human Computer Interaction (HCI) principles shall be used in the application design and development will be required to be carried out through agile framework.
The management of changes and integration of the application with other system in the Silver Chain Group will be essential and will be required to be carried out in this step.
Testing of the application shall be done with the aim to find the defects present in the application so that they may be corrected (Softwaretestinghelp, 2016).
The application shall be deployed and released once the testing is complete and there are no critical and major bugs present (Ghahrai, 2015). Maintenance activities will also be essential to be carried out regularly.
Trainings shall be provided to the end users and the employees.
The business shall use IT through the application and database that will be developed for the organization.
The major risks that IT will introduce in business will be the information security risks. There will be many occurrences that may come up due to the involvement of IT. These risks will include attack of certain malware such as viruses and spyware that may lead to information breaching (Spychecker, 2016). There may also be many of the network security risks that may come up in the form of integrity attacks such as alteration of media contents or the man in the middle attacks. Availability of the application will be very essential as the use of IT will be possible through the application only. However, denial and other flooding attacks may have a negative effect on the availability of the application (Digitalattackmap, 2016). It may also be possible that the employees of the Silver Chain Group pass on the information related to the organization with their friends and other unauthorized entities that may result in loss. There are many occurrences in which the attackers take and adapt the form of a real entity such as the attacker may trick the users by impersonating as Silver Chain Group and these attacks are termed as spoofing attacks (Ttu, 2016).
There may also be other forms of risks that IT may bring to the business in the form of legal risks. These risks will emerge when the private and confidential information of the customers will be put at risk. There may also be many attacks in the form of quality and ethical risks wherein there may be issues related with non-adherence or non-compliance to the standards and policies.
Silver Chain Group will be required to maintain as well as monitor IT such as the application and the database that will be installed and deployed. There are several ways which may be used for the purpose and they have been listed below.
Conclusion
IT has become an extremely significant and required element for the organizations and the users. There is hardly any organization that is present nowadays that does not use or involve any of the IT components and is running successfully. Silver Chain Group is an organization that comes under the category of not for profit Australian organizations. It works in the domain area of healthcare and medical assistance providing community services to people. Due to the strong establishment of the organization in the community, there are many new projects and requests that come up. All of these factors bring in a lot of information and data along with them. This data and information is necessary to be managed in such a way that the aims of the organization are achieved and there is no mis-use of inefficient handling observed. Such capabilities can be assured only with the use of IT. Without the presence of IT, these units will be left separated and will also not be able to combine and compile their results and processes completed. The aims and objectives of the organization will therefore become difficult to achieve and continuity of the services will be put at stake. The management of the Silver Chain Group will be able to easily track the services and actions and will be able to form better directions and strategies. The IT shall be applied in Silver Chain Group in the form of a web based application. Phases such as planning, requirement analysis, design and development, implementation, testing, deployment, maintenance and training will be required to apply IT in the organization. It will also be required to provide login access and make use of the functionalities of the application and database correctly. IT will provide several benefits to the business in the form of improved decision making, better information handling, better customer and employee satisfaction. There may be many risks that IT may bring to the business in the form of security risks, legal risks, quality and ethical risks. It may also be possible that the employees of the Silver Chain Group pass on the information related to the organization with their friends and other unauthorized entities that may result in loss. There are many occurrences in which the attackers take and adapt the form of a real entity such as the attacker may trick the users by impersonating as Silver Chain Group. These risks will be required to be controlled through adequate monitoring and maintenance. There shall be use of advance security framework along with better policies to put a check on the risks.
References
Delimiter. (2016). [online] Available at: https://delimiter.com.au/wp-content/uploads/2014/04/NBX-Case-Study_Silver-Chain_Mobility.pdf [Accessed 31 May 2017].
Digitalattackmap. (2016). Digital Attack Map. [online] Available at: https://www.digitalattackmap.com/understanding-ddos/ [Accessed 31 May 2017].
Ghahrai, A. (2015). SDLC Phases – Software Development Life Cycle. [online] Testing Excellence. Available at: https://www.testingexcellence.com/software-development-life-cycle-sdlc-phases/ [Accessed 31 May 2017].
LeMay, R. (2014). Android in the enterprise: Three Aussie examples from Samsung | Delimiter. [online] Delimiter. Available at: https://delimiter.com.au/2014/04/14/android-enterprise-three-aussie-examples-samsung/ [Accessed 31 May 2017].
NueMD. (2013). The importance of proper IT implementation in healthcare. [online] Available at: https://www.nuemd.com/news/2015/07/20/importance-proper-implementation-healthcare [Accessed 31 May 2017].
Silverchain. (2016). Silver Chain Group. [online] Available at: https://www.silverchain.org.au/wa [Accessed 31 May 2017].
Softwaretestinghelp. (2016). What is Software Testing Life Cycle (STLC)?. [online] Available at: https://www.softwaretestinghelp.com/what-is-software-testing-life-cycle-stlc/ [Accessed 31 May 2017].
Spychecker. (2016). What is spyware and adware?. [online] Available at: https://www.spychecker.com/spyware.html [Accessed 31 May 2017].
Ttu. (2016). Scams – Spam, Phishing, Spoofing and Pharming | Be in Charge of Your Digital Life | CPI: Lubbock | TTU. [online] Available at: https://www.ttu.edu/cybersecurity/lubbock/digital-life/digital-identity/scams-spam-phishing-spoofing-pharming.php [Accessed 31 May 2017].
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