You are to identify and explain the two issues from your diagnosis and reflection. You are to define the concepts, outline key models and or behaviours that need to be developed so as to demonstrate effective practice.
Communication is vital because it helps us to understand people in a better way. In an organization, it can be said be effective communication will help to build trust among the employees and this will help them to collaborate properly among the employees. It also helps in reducing misunderstanding between the people (Smith, 2017). This paper will highlight the different communication style based on five diagnostic tools. It will also highlight the two major issues in the communication style on the basis of five tests. It will also help to develop an action plan and thus improve my communication plan in the future.
The SPCC model is a useful and simple tool that will help in improving mutual understanding between different groups of individuals and also improve self-awareness among the individuals. It can also be used to improve and assess the relationship of one group with other groups. It can be said that SPCC will be beneficial in understanding the relationship among the employers and the employees who are involved in the contract. The Johari window has four regions and this four regions depicts the different characteristics of an individual. I have undergone the SPCC test and this will help me to assess my weakness and strength and this is depicted in Appendix 1. I have found that some traits that are inherent in myself can be viewed from the perspective of careness and quietness. The traits that are associated my strength i.e. careness depicts the concern for other individual. On the other hand, it can be said that I stay calm in certain situations and thus this has a negative impact on myself. Moreover, I cannot open up to people in all situations. I am also introvert, sentimental and kind and this is not known to other people. I am trustworthy and loving and I can easily accept different situations which were highlighted by other people. I can say that through proper communication I can improve my weakness in different areas. Moreover, there are many traits which are not known to others or myself and this traits are always kept hidden. Thus, it can be said that SPCC is also known as feedback/disclosure model of measuring an individual’s self-awareness level.
It is important to become aware of our communication style and help those people who wants to improve their communication skills in future. Each person has different communication style and it is vital to understand the body language of the individuals and the way of communication. In this case. I have undergone a communication test of 37 questions. The scores were added and this is depicted in the table. It can be said that after undergoing the test I have found myself that I have no such issues with communication and I communicate more with people with a specific reason i.e. I may be called a purposeful communicator. I always try to keep myself away from distracting situations and focus on those areas with which I am concerned with. This shows that I am deeply concerned for other people and I do not interfere in useless gossips and talks.
NIS-S also provides possible solutions to the questions and this will help an individual employee to modify or rectify the communication style. This assessment is vital and adequate and it is necessary in order to follow the different rules of verbal communication. Moreover, it will also improve the working perspectives of the individual in which he/she engaged and this is possible through adequate and efficient communication. This type of questionnaire is used by people to check that whether they can communicate in a better way (Pipas&Jaradat, 2010). The test that was undertaken in this case contained 21 questions. I have found that I am concerned with those issues that are associated with myself. I do not raise my voice in awkward situations and try to keep myself away from different situations. In certain cases, if people misbehave with me, I open up and say them openly. This behavior shows that I am an introvert person and I communicate with all people in different situations. It can be said that being non-assertive is an important issue that is faced by all individuals throughout the different phases of communication. I was also non-assertive in certain cases and this has created difficulty in communicating my ideas. I never stood up to share my ideas and thus work for the development of the organization.
This test is also known as the five-factor model and it is based on common language and descriptors of personality. This factor analysis model is generally applied to different personality surveys and there are certain words that describe the characteristics of an individual’s personality. There are five factors that affects the personality of an individual. It can be said that these personality characteristics are important in an individual’s life and this will become a part of an individual’s life. This model is based on modern personality research and it describes the personality differences of an individual (Tuity, 2018). I have undergone this test and the results are depicted in Appendix 4. It can be analyzed from the results that I am not open to all people in all situations. I will try to keep myself away from distraction and thus I always try to focus on my goals and motives. It also depicts that I am introvert in nature, independent, quiet and reserved. Thus, it can be said that I do not have self-confidence in myself.
The results of talkaholic test depicts my communication skill. This test was conducted in hospital setting and it has depicted my concern towards the patients. It also depicted that the patients are caring and I also respect them. This test has also highlighted my active listening skill and caring personality. In certain cases, it has been found that I often fail to communicate with people in an effective way. Moreover, I also fail to take important decisions and open up to different problems in a proper way. In certain cases, it has been found that I can allow the patients to complete the statements without any interruption and this will also help me to understand the concern properly. It will also be easier for me to explain or negotiate over a particular topic and then come to a valid conclusion. I must also have the ability to summarize the information of the patient’s problems and try to provide them valid solutions. Thus, this will also improve my concern as well as my communication skill.
From the above mentioned discussion, I can conclude that I can judge and strength and weakness easily. It has been found that I lack assertiveness and cannot adjust to all situations. It also becomes challenging and difficult for me to share and express my emotions, experiences and feelings with other people. Although being introvert has helped me in certain situations, I can take up any decisions carefully and in a quick span of time. Moreover, I can also communicate with any people very easily and I do not rely on depend on them. I am only concerned about myself and not with any issues of my peers or neighbors. This behavior clearly highlights that I am a self-centered person and people also consider me to be selfish at times .
In this section, I will highlight the two main professional interaction that will depict my communication style. In the first case, I had to sit for an internal job posting for promotion in my company. The manager along with the director took my final round of the interview. I easily qualified the first round i.e. the written test and sat for the final round. I did not succeed in this round and failed to answer the questions that were asked to me. The problem was I failed to explain the answers to them correctly although I knew the answers very well. This problem has occurred because I always fail to communicate with people around myself and stayed aloof from them.
In another case, an example can be cited of a team project that was carried out by me and my friends. I was given responsibility of the entire project as I was the senior member in the company. As my manager was busy with other situations, I had to handle different situations and take care of the project. The other members did not show much concern because they were not interested and given the charge of handling the project. Therefore, it depicted that I am a self centered person and I do not care about other people or show concern towards them.
According to Novik (2015),a person with personality development and low communication skill in the adolescent stage will affect other individuals in the later stage of life. It is vital that the communication skills of an individual must be taken care of and given due importance in the later stage of life. Carr(2012) has highlighted that lack of assertiveness will directly affect the self-esteem of the individuals and thus it will pressurize an individual to adjust according to the different situations with which I am not comfortable with. This will lower the self-confidence of an individual. This will lower the self-confidence of an individual. This is because the individuals do not speak up openly and this makes it hard for the individuals to face difficult times. It also leads to frustration and anxiety among the individuals. It can be said that lack of assertiveness reduces the ability of an individual to behave in a confident manner and to understand things in a proper way.
According to Thiels et al. (2016), individuals with ineffective listening skills will fail to absorb the different content of the subject matter. A proper verbal and written communication skill is important for the development of an individual. Moreover, a good listener also plays a vital role for the development of interpersonal relationship of an individual. In certain cases, an individual fails to respond correctly due to improper verbal ability and thus lands up in problem. Cenereet al.(2015) has opined that the ability of the individuals to be a good member and the ability to make good friends will help in the development of intimate relationships and this depends on the verbal ability to communicate properly and effectively. The co-ordination and interaction will depend on the behavior of the individual and the adjustments made in a particular environment. Moreover, self-esteem also affects the relationship that an individual forms with other individuals.Kuntze, Van der Molen and Born (2016) has opined that having a fluent and proper conversation skills in both written and oral communication is vital for the development of all round personality of an individual that are important in professional environment.
According to Epner and Baile (2014), effective communication is an important component for the success of an organization. Communication is an important thing that is often considered granted in many cases because it has been found that people do not think about the different behaviors and habits. In certain cases, individuals with strong interpersonal relationship, self-esteem , ability and empathy. He also mentioned that there some individuals who do not have proper verbal communication skills and they lose the opportunity of becoming a leader. In many companies, the individuals find difficulty in interacting with the other individuals properly. Porcerelli et al.(2015)opined that communication is also taken into consideration in many cases because and people do not think deeply about the different communication habits and individuals.
Fujimori et al.,(2014) hasstated that lack of verbal ability will affect both the parties in an organiastion. It can be said that non-verbal communication includes the non-verbal behavior and it includes transmission of information and experiences from person-to-person. It is also important to notice the body language of the speaker and understand the body language accordingly. The issues also becomes difficult for the individual to handle if a person does not respond correctly in different situations. The author has also stated that if an individual is not assertive, it will reduce the ability of the individuals to react and understand things in a better way. A person who has low interpersonal skill also lacks positive attitude and he is regarded as an underperformer in all circumstances. The interpersonal skills are defined as the ability of an individual to express his thoughts and feelings in a better way and to express their own skills in a much developed way.
Ingram (2017) has stated that verbal and assertive communication skill will help in the improvement of the business organization and thus this will be effective in carrying out team work in a better way. The effectiveness of different communication skills depends both on the sender as well as the receiver.Gillett, O’Neill and Bloomfield (2016)has opined that the students also lacks assertiveness many a times and they remain sad and isolated. These students also feel difficulty when they had to face a crowd or attend nay seminars and meetings. Moreover, effective communication skill can be assessed by Kalamazoo test through different survey, oral questionnaire and checklist. Abadel and Hattab (2014) has predicted that improvement in communication skill involved the action of the sender as well as the receiver. Communication is regarded as a complex process and this helps in the breakdown of verbal communication that will lead to blockage in the transfer of knowledge from one person to another.
Dunbar et al. (2015) has suggested that proper interaction with the individuals can be proven to be positive or negative depending on the different ways through which they will carry out the conversation process and it will also help in the fulfillment of the objectives in a much better way. The author has failed to distinguish between positive and negative skills without listening the interaction in a proper way. It can be said that people with low interaction skills will be considered beneficial in those tasks that requires proper thoughts and processes. Bays et al.(2014)stated that assertive and positive thinking people feel relaxed in all circumstances and they can share their thoughts freely in all situations and in different environment. This type of communication will help in maintaining healthy and strong relationships with the people with whom they are working. The studies that has been conducted by other researchers also highlights that healthy and long relationships can be maintained with the people through better communicative skills. The studies conducted by researcher also indicates that people with positive and assertive thought can attain emotional welfare. This type of individuals will also remain calm and they can take any important decisions that will not affect the future. Gamble and Gamble (2014) has stated that effective communication also plays a vital role in communicating with the patients who are engaged in the healthcare industry. It allows people to know when to speak and what to speak and thus improves the self-confidence of the individuals.
Arnold et al.(2015) has carried out a study and tried to find out the effect of communication failure in the safe care organization. It can be said that lack of effective communication can lead to harmful effect among the employees who are involved in taking care of the patient. Moreover, effective team work in these sector is very crucial and the these results depends on verbal communication skills. The comprehension apprehension is also considered to be legitimate and this factor negatively affects communication skills with other people. It can be said that interpersonal skills is also vital and it plays a dominant role to deal with any individuals. Therefore, it can be concluded that communication style can help in strengthening the working environment and administration in an institution. Boissy(2016) has stated that interaction with the individuals can be considered either as a positive or negative outcome depending on the way in which people will carry out the conversation. The interaction can be regarded as either positive or negative. It can be seen that person with low interactive skills are more beneficial in different tasks and this will improve thoughtful ideas. Alexandar(2017) has stated that individuals who possesses better ability to make interactions smooth and thus build better relationships with people. The business organizations will try to engage those individuals who are considered enthusiastic and thus they can mix up with the team members for the development.
It can be said that effective communication will also affect the patients and in many cases, the patients are not paid proper care and attention. The personality of an individual is also linked with the different communication skills and it has been found that lack of communication skills will affect the employees who are engaged in the organization. The leaders who are not assertive in nature or lack proper skills fails to be an effective leader in the organization. Folkman (2013) has highlighted that people with low assertiveness have only 4.2% chance of becoming an effective leader in the company. It can therefore be said that assertiveness is regarded as an important key for the faster development of an individual where he fits himself in a much better way. It can be said that improvement in communication depends on the different development strategies that are to be taken by different individuals. The assertive communication style can be dealt on using the different ideas in peer groups, improving self-confidence and giving individual views and opinions in which the person is involved directly. Therefore, it can be said that these theoretical suggestions will help in improving the communication skills and minimizing the communication gaps of an individual.
From the above discussion, it can be clearly stated that I do not have proper verbal ability and this is considered to be a major drawback of my communication style. I cannot open up or interact with any people in a quick span of time. Thus, I can say that I take sufficient time to adapt to any particular situation. Moreover, in certain cases, I am not assertive and this affects my communication style. I had to take an action plan in order to deal with any situation in a better way. This action plan will be of five months and I will try to follow it accordingly. I can assure that if these plan is followed strictly, I can improve my communication skills and overcome the different issues that are faced by me.
In case of my professional life, in the first month I will try to ensure that I will take initiative and thus engage and interact with more people who are working on different projects. I will also understand their problem and provide them proper feedbacks as and when required. In the second month, I will attend seminars and thus contribute my knowledge in the development of important projects. This will help me in career development and also to convey my thoughts and ideas in a better way.
Moreover, I will also interact with my family members and cousins and try to be more intimate and close with them. I will watch inspirational and motivational video and thus inspire myself when I stay alone. I will watch the famous speeches given by different speakers and thus it will help me to keep myself motivated in my work. I will also watch the online seminars that are presented by different experts. This will improve my presentation skills and my confidence level. Moreover, in the third month I will also attend soft skills training and communication training and thus it will help in enhancing my career. In certain cases, I will attend short crash courses that will help me to work on and improve my communication skills thus help me in building professional career.
In the fourth month, I will try to make new friends and interact with them. I will meet new people, attend different social ceremonies, interact with them, share my feelings and thoughts accordingly. Moreover, I will also try not to take up criticism in a negative way and try to remove the negative points. Moreover, I think maintaining a proper body posture, facial expression and voice modulation is important and this will help me to adapt to any situations in a better way. In the fifth month, I will go through the different autobiographies of famous personalities and hope this will keep me to remain motivated and fostered in mu work. Moreover, this will also help me to be optimistic and look at the positive sides of different things.
Therefore, I can say that being assertive will be important to improve my self-confidence and this will also make me less stressed. I will interact with more people and these people will know my problems and interact with me to solve my problems. They will also understand my problem and cope with me to solve them. Therefore, building healthy and good relation will help me to reduce anxiety and stress in my life.
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