Question:
Discuss about te Business Level Strategy for Performance Management.
Performance management is a procedure through which the executive and worker work together to plan, supervise and evaluation the employee work objective and overall contribution to the organization. It consists of actions which they make sure that objectives are perfectly being met and in organized manner. Maintaining employee’s performance and its work output would have positive impact over the delivery of services and prepared objective of an organization. Employee Performance management is a procedure for preparing a shared workforce and understanding about what is to be achieved at the level of the organization. The main goal of the performance management is the enhancement, development plans and learning in order to achieve the business strategy and create a workforce who will be more creative and active. (Guskey, 2000).
The key areas of professional development are:
Developing the action steps: First is to organize the action by promoting concrete steps to improve as a professional. This is to decide the things which we need to modify within the period of time.
Set the long term goals: First the organization needs to plan what are the goals they have and how to improve the performance and achieve the goal.
Technical knowledge: All the employee need to upgrade their technical skills within the time period because of the rapid increase in the technology.
Make the Record of all the movement of the organization: It will satisfy you and also help to appreciate the employee whenever there is a need.
Make the list of skill and how to put them in practice: It will help to develop the professional skills of each employee.
Work in the team: It is the main key area which needs to be followed by every employee of any company and organization. It is the best way to improve the professional development.
Hussein who is a very aggressive, arrogant, outspoken and always give a challenging decision. But he also needs to improve his behavior because he is an employee so he needs to flow the rules and should adjust with the other employee. So he needs to improve his behavior and work in a team with another employee it will help to improve the professional development of the bank. He needs to follow the rules of the bank and also behave well with his senior and should have clashed with his boss. It is not a good sign of the employee because every company has some ethics and rule which should be followed by everyone. So Hussein should learn how to behave with their senior and should also follow the rules of the bank.
The way in which the employee behavior can impact the business performance:
A significant achievement factor, like the culture of the organization, can be making the variation between unevenness and exceptional business performance.
Principles of the association provide more efficient means for distributing the employee somewhat than the process and target. When the employee shares common beliefs and values than they communicate effectively. The way in which employees behave and work to achieve the desired level of performance, if the employee is cheerful and motivated then they also perform well and also come to the organization every day.
The organizational factor is also an important powerful retention factor which broken by the manager of business. It is a well-known fact that if the organization will pay the good amount of money and also provide other benefits and the employees will retain in employment; a company which mostly spends over the employees is not necessarily business will deliver the best performance and shows the talent. The values and ethics are main important part to run an organization. (Cook &Hunsaker,2001)
Performance Theory
In the case of Hussein, he has different problems regarding the workplace and works culture. Workplace arrogance and deviation occurs when a member of staff willingly pursue a path of the act that threatens the comfort of the individual or the association. Situations such as aggressive manners about colleagues, and preservation the effort. The Stealing and withholding effort are categorized as an organizational deviation, whereas hostile and rude behaviors toward colleagues are distinguished as an interpersonal deviation. Interpersonal deviance is negatively connected with high levels of agreeableness. Organizational deviance is negatively connected with large levels of delicacy and positively related with high levels of neuroticism. This implies that persons who are sensitively stable and conscientious are less likely to withhold effort or steal, whereas the person who is pleasant are less likely to be hostile to their colleagues.
The personality is directly related to the employee performance and behavior. In the case of Hussein, he has aggressive and hostile behavior with the team members. Apart from this he also got a tensed relationship with the boss John Hey. John Hey did an assessment for the Hussein and also given an average rating for him.
James Rest of the University of Minnesota proposed a theory which is directly related to the moral behavior of the person. Rest has proposed four different theories regarding the moral and behavior of an employee in the organization. He started with—moral action—and then resolute the steps that produce such behavior. He concluded the ethical action which results the four psychological sub processes like moral sensitivity, moral decision moral focus and moral character.
Moral sensitivity:
As per the Rest theory, crisis acknowledgment requires which believe and show how the the action of an employee can affect whole group, recognize probable actions, and need to establish Ethical decision and Behavior impacts of each potential strategy. Compassion and viewpoint are two important skills which are important to this component of moral action. If we understand how others might feel or react, then we will be more responsive to the probable and negative impacts of our choice and its outcomes in future.
Moral Judgment
Harvard psychologist Lawrence Kohlberg stated that person’s moral growth happen through a series of ethical stages like our physical development and its levels As peoples grow in this stage by the stage they become less self-centered and develop broader view regarding the issues. Kohlberg’s identifies different moral development stages and categorizes it as,
Preconvention thinking, Conventional thinkers, post-conceptual or principled reasoning. These are three different stage of the moral development which are defined
Moral Focus:
Another step which was provided Professor Rest was Moral motivation. An employee should be motivated and active so that he will have good awareness about the Goal of the organization. To increase your moral motivation of the Hussein and other employees of the organization, look for and create morally worthwhile office environments. A reward system will be proposed for all the employees so that they can give best for the organization and will work beneficially for the organization.
The formation and the career of research are important for policy issue and training for the transferable skills. Skills which apply in a board variety of work situation is the challenge that attracts and also increase the policy interest. This skills and training opportunities expand the research career diversify and research skill. In modern age research needs to increase the skill relating to communication, team working, problem-solving, and networking. The literature helps to identify the several benefits of formal transferable skills regarding training. For example, the Ph.D. student gets the benefit by acquiring the transferable skills during their studies. The training help them to succeed in carrying out their projects and for their employment. While the research naturally acquires some of these skills in the course of their studies and also in their work. It also helps to require more systematic and quality consistent training. Such training are valuable for the students and create a positive attitude for the ongoing learning. The researcher also helps some of the workplaces to get the benefit from the ongoing acquisitions in order to update and build existing competencies of the transferable skills and fill the gap of that employee very effectively and efficiently and provide the benefits from the variety of opportunities. Learning by doing the job is an important channel and the formal training and add more value through the work of placements.
Honesty and communicative: Maintaining a good relationship between both the co-workers. The most important thing is to be open and honest in the work.
Be Observant: The employee should know the proper way to build an excellent connection with their co- workers it helps everyone to work in better way.
Be likable: The behavior should be nice and should follow the ethics then only the person will be likable with by the other employee in the bank.
Common Interest: As when anyone goes to any organization to work every employee are like a stranger to that person. Then the common interest of the person makes the people attract with that employee and make the friendship with that person.
Not to be afraid: It’s easy to make and maintain a good relationship with the colleagues and working team. They also can make relation with the coworkers who are outstanding and have more experience than them. (Chacon,2015)
Ethical intensity can be enhanced by different steps by recognizing some of the best activities listed below, these steps would help Hussein to recognize the ethical behavior and its effects on coworkers:
The better the ethical strength of an issue, the more probable it is that choice makers will take communication of it and respond morally. (Jones, 1991)
We can also imply a Kidder’s Ethical Checkpoints for the solution for the situation.
Conclusion
The main aim of this assignment is to draw the key characteristics of business strategy, which is importance for business performance, and the importance of the people impact of behavior on the success of the execution of strategy. The business strategy is required because the business strategy help to determine the core business of the organization, the right way of areas, the aim and the goal and the resources which are required to improve the performance management of the individual and an organization as well. It is the responsibility of the managers to handle the situation and should focus that whether the employee is following the rules of the organization or not. The strategy is the power of the mind of the long-term goals of a business and the acceptance of major policies and courses of action as well as the part of resources necessary for achieving these goals”. The theory shows the behavior of the Hussain and HR Natasha Singh HR manager of the Yarra bank. Hussain was good in everything he always gives a challenging decision and outspoken which help to develop the profession of the bank. The only thing which shows the bad remark of Hussain is that his behavior. He is very aggressive, arrogant and also sometimes clash with his boss. So the HR manager was appointed to change his behavior and make him a perfect employee. The theory describes the entire thing it mainly focuses on the moral behavior, moral values, and ethics. All this help to increase the performance management of the bank.
Reference
Hinchcliffe.R, et.al,( 2007). Skills Training in Research Degree Programmes: Politics and Practice. McGraw-Hill Education (UK).
Cook, C.W. &Hunsaker, P.L. (2001) Management and Organizational Behaviour (3rd Edition).Boston: McGraw-Hill.
Chacon.B,(2015). 5 Ways To Build Relationships With Colleagues.
Retrieved from https://www.careerealism.com/build-relationships-coworkers/.
Guskey .T.R,(2000). Evaluating Professional Development. Corwin Press.
Lorriman.J,(1997). Continuing Professional Development: A Practical Approach. IET.
Kreitner, R. &Kinicki, A. (2001) Organizational Behaviour (5th Edition). Boston: McGraw-Hill. The Five – Factor Model of Personality in the workplace. Retrieved from https://www.personalityresearch.org/papers/neubert.html.
Psychological Theories of motivation to increase productivity. Retrieved from https://contactzilla.com/blog/5-psychological-theories-motivation-increase-productivity/.
Kidder. E.R, Ethical Decision Making and Behavior
Cremer.D.D, (2009). Psychological Perspectives on Ethical Behavior and Decision Making. IAP.
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