Discuss About The Information Systems E Business Management?
Most of the business organization have been facing loss in their business in the market in modern world. The business information is not properly integrated in their operation management system. The information system consists of people, information technology and different processes of business.
This report deals with the problems in the business information system of Axle Construction Company. This report focuses on the improvement of the business information system in the company. The challenges in the management of the business information system in the company has been described properly in the report.
This report outlines the improvement in the elements of the Information system of the company. There are recommendations provided at the end of the report for successful implementation of the Social Media information system in Axle Construction.
The Information System helps in providing information to management that helps in making decision in the business organization. The control systems are divided into closed-loop and open loop. An open loop control system has no way for ensuring completion of objectives (Peppard and Ward 2016). Therefore, it is not suitable in the business context for its complexity. On the other hand, closed loop control system have feedback and feed forward control system that helps in maintaining the goals and objectives of the company in the market. The feedback is needed for identifying the gaps and loopholes of the company in the market. The feed forward control system helps in overcoming the complexity in the time delay associated with the feedback system.
A business procedure comprises of an arrangement of exercises that is performed in a hierarchical and specialized condition (Frank et al. 2014). These exercises are facilitated together to understand a business objective. Every business procedure is authorized by a single association, yet it might communicate with business forms performed by other associations. As per this definition, a business procedure comprises of composed activities. Commonly, these activities must be performed in a specific request. For instance, the family specialist initially inspects a patient and afterward makes a conclusion (Valacich and Schneider 2015). Despite the fact that a business procedure is sanctioned by a solitary association, it might cooperate with different business forms inside what’s more, crosswise over hierarchical limits.
In this case, Axle Construction have a small understanding of the business process. The employees of the company are unaware of the business process n the company. The human resources of the company is low that is creating complexity in the company. The data resources of the company has been not operating in a proper way (Ogiela and Ogiela 2014). The enhancement of the information system in the Axle Construction help in maintaining the business process of the company in the market. The use of the advanced technology in the current process helps in upgrading the information system of the company.
The challenges included in maintaining the information system are lacking the growth of the small business enterprises in the market. In the case of the Axle Construction, there are various challenges faced during the implementation the information system. Some of the challenges are discussed below:
Communication plays an important role in maintaining a proper employee engagement in the company (Stair and Reynolds 2013). The lack in communication purpose and planning caused major issues in the information system of Axle Construction. The communication between the employees and stakeholders have been nurtured that have cause decrement in the interest of customer in the market.
The requirements and needs of the customer in the market has not been clear to the management of the company. This is the reason the company is not able to satisfy the customers in the market (Pearlson, Saunders and Galletta 2016). The change in the middle of any project hampers the growth of the project in the market. An unclear requirement of the project causes negative changes in the company.
Many instances are recorded in which the company is not able to deliver the project on time to the customer. This lead to dissatisfaction of the customer hampering the relationship. Due to the negative changes in the company, the delivery option of the company becomes delay causing ill effects to the brand image of the company in the market (Abbasi, Sarker and Chiang 2016). Therefore, the implementation of the information system in the Axle Construction is acquiring with various difficulties in the system.
The quality of the products and services of the Axle Construction has been a major concern for the challenges in the implementation of the information systems in the business process (Ceravolo et al. 2016). This can led to the degradation of the operations of the company in the market. The customer engagement of the company has been poor in the market. The customers are not satisfied with the quality control policy of the company.
Many business organizations have implemented these software packages and techniques for improving the business process. The EAI is the use of different software and application that are based on architectural competencies of the company (Kavanagh and Johnson 2017). There are separate computer applications for different unified set of functionality. The use of the customer relationship management (CRM) helps in maintaining the relations with the customer sin the market. The use of the CRM helps in maintaining the brand image of the company in the market. The Axle Construction might use the CRM for improving the relations with the customers in the market.
Figure 1: EAI system
(Source: Lugmayr 2017, pp. 7)
The ERP module of the company helps in maintaining the operation system in the market. Therefore, there are various implantation procedure of these techniques in the market (Lugmayr 2017). The Axle construction can use any of these techniques for acquiring benefits in the market. The use of the ERP module helps in increasing the marketing of the products and services in the market. The data storage system of the company has increased with the use pf the ERP module in the operations of the company.
Figure 2: CRM
(Source: Marabelli and Galliers 2017, pp. 349)
The security of the data and information in the company has been enhanced in the company that helps in maintaining the privacy of the employees and customers of the company in the market, the use of the information technology in the Axle Construction helps in improving the tactics of the company in the market. The Enterprise Resource Planning helps in planning resources available in the company and having a smart utilization of them (Marabelli and Galliers 2017). The ERP system of the company have helped in observing and monitoring in the HR department of the company to recruit proper candidates in the company for increasing the productivity of the company.
Figure 3: ERP
(Source: Zacharewicz et al. 2017, pp. 239)
The use of various online systems have helped in maintaining operation of the company. The use of the internet services in the company have helped in increasing the business of the company in the market (Zacharewicz et al. 2017). The expansion of the business can be achieved by using the internet services in the company. The use of the information system have helped in expansion of the business model all over the Australia.
The competition in the market has been increased with the implementation of the new technologies in the market. In this case, the Axle Construction might get the competitive advantage by using these techniques and software application in the operations. This helps in maintaining a lead in the business in market. Therefore, the use of these techniques is appropriate for the company in the market.
It can be recommended for the Axle Construction to use the Social media Information System (SMIS) that helps in sharing technical content of the company over the social media. The social media information system helps in sponsoring the products of the company over the internet using the social m media platform in the account. The investment in the SMIS is less than other techniques that helps in maintaining the revenue and profit of the company in the market. SMIS is a dynamic crowd-attracting platform that increases the brand image of the company in the market. Many companies including the Westfield Group and Zappos have successfully implemented the SMIS in their business. Both the companies are retail companies operating various countries in the world. Both the companies advertise their products over social media including Facebook and Twitter. This has helped in attracting many customers to the companies.
Conclusion
It can be concluded that the use of the information system have helped in enhancing the business process of an organization. The Axle Construction have able to implement the software packages and techniques to enhance their information system in the market. This have helped in expanding the business all over the world. It is recommended to implementing SMIS in the company that helps in massive expansion of the business.
References
Abbasi, A., Sarker, S. and Chiang, R.H., 2016. Big Data Research in Information Systems: Toward an Inclusive Research Agenda. Journal of the Association for Information Systems, 17(2).
Ceravolo, P., Azzini, A., Damiani, E., Lazoi, M., Marra, M. and Corallo, A., 2016, July. Translating process mining results into intelligible business information. In Proceedings of the The 11th International Knowledge Management in Organizations Conference on The changing face of Knowledge Management Impacting Society (p. 14). ACM.
Frank, U., Strecker, S., Fettke, P., vom Brocke, J., Becker, J. and Sinz, E., 2014. The research field “modeling business information systems”. Business & Information Systems Engineering, 6(1), pp.39-43.
Kavanagh, M.J. and Johnson, R.D. eds., 2017. Human resource information systems: Basics, applications, and future directions. Sage Publications.
Lugmayr, A., 2017. Information systems research in the media industry. Electronic Markets, 27(1), pp.7-8.
Marabelli, M. and Galliers, R.D., 2017. A reflection on information systems strategizing: the role of power and everyday practices. Information Systems Journal, 27(3), pp.347-366.
Ogiela, L. and Ogiela, M.R., 2014. Cognitive systems for intelligent business information management in cognitive economy. International Journal of Information Management, 34(6), pp.751-760.
Pearlson, K.E., Saunders, C.S. and Galletta, D.F., 2016. Managing and Using Information Systems, Binder Ready Version: A Strategic Approach. John Wiley & Sons.
Peppard, J. and Ward, J., 2016. The strategic management of information systems: Building a digital strategy. John Wiley & Sons.
Stair, R. and Reynolds, G., 2013. Principles of information systems. Cengage Learning.
Valacich, J. and Schneider, C., 2015. Information Systems Today: Managing in a Digital World Plus MyMISLab with Pearson eText–Access Card Package. Prentice Hall Press.
Zacharewicz, G., Diallo, S., Ducq, Y., Agostinho, C., Jardim-Goncalves, R., Bazoun, H., Wang, Z. and Doumeingts, G., 2017. Model-based approaches for interoperability of next generation enterprise information systems: state of the art and future challenges. Information Systems and e-Business Management, 15(2), pp.229-256.
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