1. Describe the different ways organizations can go international. Explain how the global political/legal and economic environments affect managers of global organizations?
2. Differentiate between social obligation, social responsiveness and social responsibility. What does social responsibility mean to you personally? Do you think business organizations should be social responsible? Explain.
3. Define communication, interpersonal communication and organizational communication. Why isn’t effective communication synonymous with agreement? Explain the components in the communication process. What are the various communication methods managers can use? What criteria can managers use to evaluate those communication methods?
1. Connect with companies that are recognized- Pittsburgh Technology Council is the example of resource that can be used to find the companies which provide related products and services in other countries (Morse, 2017). Contact can be done in the U.S office as many foreign companies maintain their offices in America. It helps business to get familiar with the foreign companies.
Strong local leader- Business should identify a local leader who have the knowledge about the working of business in foreign country and understand the culture, language and communicate business idea clearly and effectively. This should be done because rules and regulations of all the countries vary from each other with difference in language and culture.
Visit the place- Business cannot be established in foreign country without visiting that place where business want to operate. E-Mails and telecommuting cannot help in maintaining good relations with the foreign partners with whom business want to work. To maintain good relations with the foreign partners business person have to move from the local place and should visit their partners because it is important to show them about strength and efforts of the business.
Joint Ventures- Joint venture is one of the good option for entering into the international market and working with the company of related field. Business can propose its ideas that can be beneficial for both the companies it can be done with the healthy communication and listening their ideas. Joint venture can be beneficial for the company as they do not need to invest in the infrastructure, office and employing workforce (Morse, 2017).
U.S political and legal system is stable with well established procedures (Robbins. 2010). It is very uncommon in U.S that anything radical occur at the time of change in the political party. Prediction can be easily due to stability of the law but it is not common in all the countries for this managers have to be informed about the laws of the country where they are doing business. Venezuela, Nigeria and Iran are the countries with highest risky political climate. Countries like Saudi Arabia, Thailand, India, Philippines and China etc. are the countries with elevated risk. Dramatic uncertainty is faced by the managers of businesses in high risk countries. For some of the Asian countries political interference is a fact.
While doing the business in other country it is important to know its economic system, whether it is a free market economy or planned economy. Managers should be aware of the economic system of other country to work there because it helps in decision-making. Issues that manager face in other country are inflation rate, tax policies and exchange rates of currency as profit of the company vary according to the strength of the currency of home country and other country (Robbins. 2010). These issue can affect the profit of the company and decision of the manager. Manager should monitor properly the changes in the inflation trends and tax rules to make decisions.
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Social Obligation |
Social Responsibility |
Social Responsiveness |
|
Social obligation take place when a firm involve in the social actions because of its duty to meet legal and economic responsibilities. Organizations do nothing more than its duties. |
Social responsibility means intension of business to go beyond its economic and legal duties and to work for the societies benefit in a right manner (Montana & Charnov, 2008). |
Social responsiveness take place in reaction to the social need which is very popular, business involve in social actions. |
|
Social obligation is reactive. |
Social responsibility is prescriptive. |
Social responsiveness is proactive. |
|
Legal requirement are followed. |
Works more than the requirements. |
Socially responsible acts are searched. |
|
Consider only economic aspects. |
Public stands are avoided on issues. |
Public stands are considered on issues. |
|
Proscriptive |
Works more than the law requirements. |
Predicts and check problems (Sims, 2003). |
2. Social responsibility is very important topic and becoming popular internationally. People and organizations both should involve in social responsibility. Being socially responsible shows that we are aware about our decisions and how they affect others, it reflects our self-management and self-awareness skills. Individual social responsibilities and ethics are linked with corporate social responsibilities and corporate ethics both cannot be separates as humans are the one who make corporate policies. Social responsibility means business is responsible towards the welfare of the society and should not harm the society (Saylor. 2017).
Corporate social responsibility provides a link between the organization and society. Aim of Corporate social responsibility relationship improvement inside the organization as well as outside the organization, strategic partnership, economy development. Corporate social responsibility is said to be the firm’s duty. It is a modern trend developed for the business. It has become a trend performed by businessmen for improving the relation between people and society. Following social responsibility is considered to be a waste of money by many people which is wrong. In fact following corporate social responsibility leads to the increase in the profit of the organization. It is a way of benefiting society as well as business. Corporate social responsibility does not only help organization in getting popular in the society but it is a source of competitive advantage, innovations and opportunities (Dyaksov, 2015). Charity and campaigns provide lot of advantages to the business. Some of the advantages of Social responsibility are-
3. Communications comes from a Latin word that means to share. It means sharing of concepts, behaviors, text and ideas. In communication information is transferred from person to person. There are different ways of transferring information. There are three important elements of communication i.e. sender, receiver and medium (Friel, 2017).
Interpersonal communication takes place between more than two persons. In this message, thoughts and ideas are exchanged. Interpersonal communication can be done on telephone, mails and face to face. In interpersonal communication way of transferring information is as important as the message. Body language, voice tone and expressions are given more importance as it leaves an impact of sender on receiver. Important features of interpersonal communication are contextual, unrepeatable, inescapable and complex (Concordia University Texas. 2017).
Exchange of information within the organization or outside the organization is known as Organizational communication for achieving the common goals. It is depend on the culture. Transfer of information takes place through the channel of communication. Organizational communication helps in completing the task, helps in maintaining and communicating procedures and policies of the organization, helps in developing relations between people inside the organization and outside the organization, helps in managing the operations of the organization (Lumen. 2017).
Effective communication is different from agreement because if receiver do not agree with us then we take it as receiver did not understand our position. Many people explained that if receiver accept our point then it is said to be a good communication (Economic administration university of China. 2013). Many times when receiver disagree with the message even after receiving the message properly. Everyone has their own opinions. If message was sent and received then it is said as effective communication even after the personal disagreement.
Communication process involves four components, they are Sender, Message or information, Channel of communication and Receiver.
Sender- In the process of communication sender is the main source who sends the information or message to the receiver. Sender is the one who have full understanding of the concept. Sender is also known as encoder in the communication process.
Message- Message or information is the idea of the sender. It can be in the form of message, spoken, expression, picture etc.
Channel of Communication- It is the medium through which message is send to receiver by sender.
Receiver- Receiver is the one for whom message is sent. Receiver is also known as decoder. Receive should decode the message properly to understand it
Feedback- Receiver should provide his feedback to the sender about the understanding of the message and his point of view.
Methods used by managers for communication are meetings, fax, audio-video tapes, voice mail, e-mail, face-to-face, conferencing, hotlines, telephones (Rohn, 2016). Criteria that managers can use for evaluation of communication methods are confidentiality, cost, and formality, time of consumption, feedback, encoding ease, time-place constraints and decoding ease (Nolfi & Mirolli, 2009).
References
Concordia University Texas. (2017). Building relationships: What is Interpersonal communication. Retrieved from: https://online.concordia.edu/program-resources/what-is-interpersonal-communication/
Dyaksov, P. (2015). Why should business be socially responsible? Retrieved from: https://dyaksov.com/entrepreneurship/why-should-business-be-socially-responsible/
Economic administration university of China. (2013). Managers and Communication. Retrieved from: https://www.eauc.hk/show.asp?id=290
Friel, D. (2017). What is communication? Retrieved from: https://entrepreneurhandbook.co.uk/what-is-communication/
Lumen. (2017). What Is Organizational Communication? Retrieved from: https://courses.lumenlearning.com/introductiontocommunication/chapter/what-is-organizational-communication/
Montana, P.J & Charnov, B.H. (2008). Management. Barron’s Educational Series.
Morse, T. (2017). Going Global: 4 Ways to expand into international markets. Retrieved from: https://www.americanexpress.com/us/small-business/openforum/articles/going-global-4-ways-to-expand-into-international-markets/
Nolfi, S & Mirolli, M. (2009). Evolution of Communication and Language in Embodied Agents. Springer Science & Business Media.
Robbins. (2010). Management. India: Pearson Education India.
Rohn, J. (2016). Different Effective Methods of Communication. Retrieved from: https://www.educba.com/different-methods-of-communication/
Saylor. (2017). Social Responsibility. Retrieved from: https://saylordotorg.github.io/text_human-relations/s09-03-social-responsibility.html
Sims, R.R. (2003). Ethics and Corporate Social Responsibility: Why Giants Fall. Greenwood Publishing Group.
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