Interpersonal Relationships For Professional Communication: The Importance Of Decision Making Skills In Organizational Management

Literature Review on Decision Making Skills for Managers

Discuss about the Interpersonal Relationships for Professional Communication.

Decision-making is regarded as another quality among the managers that provides a new insight and ongoing creativity in the management activities and leadership in the operations of organization.  In an organization, the quality of sound decision-making is the major essence of leadership.  This particular skill of manager is the choice from the available alternative course of action; it is a discrete phenomenon and commitment to action and is driven by rationality.  For many years, decision making in organizational worldview has been a serious educational and organizational issues.  Quality of decision making in any organization depends upon the managerial style and the techniques employed by them in the course of decision-making (Block, 2016).

Decision-making is considered an important aspect of modern management and is one of the primary function. Sound decision-making is one of the major job of managers.  Actions of managers and organization is  determined by decisions and is the key part of their activities. It is one of the indispensable component of the process of management itself and it helps in pervading all the managerial actions. Quality of decision-making forms the basis of effectiveness of management. There are several variables of decision making and this comprise of style of decision, levels of decisions, rational decision process and intuitive decision process (Boud & Brew, 2013). Level of decision related to how complex, important and critical the decision-making is. Decision style deals with the degree of participation in the decision process. Participation is regarded as time-consuming activity in corporate world.  Hence, manager needs to invest time when taking critical decisions.   Rationality is regarded as the classic approach of decision-making and it offers a desired solution with sequential steps.  In this, there is a corresponding alternative method and deals with the identification of problem for solving the problem.  There are different factor considered when analyzing the problems. Under the intuitive decision process, the mindset of people form the basis of judgement (Arnold & Boggs, 2015). This is done based on consequences of problems.

Literature review on decision-making skill for managers in making positive contribution to their careers consist of few sections. These sections includes role of managers in making decision in an organization, understanding the importance of process of decision making, factors that influence the decision making, communication in decision making and ethics and decision making model.  The entire management process and the function of managers is facilitated by this skill and a proper background for the first managerial activity called planning is provided by this skill (Kaner, 2014). 

Factors Influencing Decision Making in an Organization

Literature review enabled identification of resemblance of what needs to be investigated and what needs to be done regarding the role of the managerial skill.  Decision making skills enables the managers to work more effectively.  The leadership decision making process have been influenced by several factors and there are four main themes that emerged in the literature. They are good communication, listening skills, trust, dialogue, and interpersonal relation with the teams.  Understanding the process of decision-making is essential as it influences the employees of organizations (Cummings & Worley, 2014).  Ability of choosing right choice depending upon the problem is regarded as the matter of decision-making.   Rather than wavering, an individual must concentrate on making good decisions. This particular skill plays a vital role in the life of managers, as they are able to solve the issues faced by organization in advance.  Manager from the planning stage requires this skill until settling or controlling stage.  This concern with the entire goals and policies of organization.  The various problems faced by an organization such as better utilization of resources, increasing overall efficiency, motiving employees, achieving objectives and innovating ideas would be solved using the skill of decision making (Cameron & Green, 2015). 

The main factors influencing the decision making in an organization is explained with the help of Kurt Lewin methods decision-making process and leadership style.  Study of organizational behavior over the number of years has led to number of useful models for decision-making in any organization. Issues, challenges, and decision-making would help the managers in becoming efficient, dynamic and success in organizations.  Managers must be educated about the relevant concerns and needs of the business and this would enable them to become dedicated and visionary leaders for leading the business. For example, an owner of business who is manager himself should consider all the possible alternatives while making decisions.   Style of leadership decision-making needs to be established for maintaining appropriate contingency model (Winston et al., 2013).  Activities of management involves motivation, inspiration, change and this call for managers to take the necessary decisions that are align with them.  

Managers needs to have critical thinking skills and they should be able to respond promptly to situations.   Managers should be capable of pointing out several areas of improvement. Good judgement of the leaders requires that their educational grounding is firm so that they are able to influence a group of people. Possessing such skill of making decision in the organization would enable the managers in pursuing the professional goals, exercising initiatives in social situations and becoming self-confident.  It would make them willingness to accept the consequences of the organizational decisions.  Managers need to possess several key skills for becoming a decision maker (Slootweg, 2015).  They should put their emotions aside, positivity, negativity of their decisions should be weighed every time, and they should be prepared to accept the consequences. 

Role of Managers in Making Decision in an Organization

When owning a small business, it is very essential to possess the traits of good leaders and displaying the skill of decision-making would help them throughout their careers.  This is in regard to attracting the clients, creditors and investors.   Such skill would help managers in effectively managing the task at workplace.  They would become aware of the skills that are required in controlling the environment that is both external and internal.  They would be able to place the organization in best position and this will enhance their career growth. They would be able to properly manage the employees in any organization and helped in running different department efficiently and maximizing the production.  Ability of managers to take critical decisions will help them to gain respect and invest their time and efforts in promoting the growth of organization (Romiszowski, 2016). 

Crux of management of any enterprise is the decision-making skill of mangers. Managers having the skill would help the organization in achieving the goals and it would be aligned with manager’s personal goals. A manger would contribute to his or her career and provide a boost to growth id they inculcate the skill if decision making in themselves. Such skill would help the managers in managing the conflict at workplace, motivating the subordinates, managing the time and priority at ease and all this will indirectly contribute to their career development (Pedler et al., 2013). 

Decision-making helps the mangers in facing new problems and challenges. As the new problems arise, decisions are required to be taken regularly.   This may be due to the changes in the external environment and managers are able to deal with this using this particular skill.   While discharging the duties, managers are required to take corrective and quick decisions.  Managers are paid for their capacity of skills, decision-making and maturity.   Managers would be able to take perform management activities when they are able to take good decisions.  Better decisions would provide the managers with the opportunity of their growth in career. 

This particular skill helps in empowering the people working in teams and contributing to success of organization and helps the mangers in integrating quick actions and would enable them to take solutions that are focused on challenges and achievement of goals.  Managers become reliable and adaptable when the take sound decision making in the work process of organization.  It might happen that managers lose confidence in themselves, this is demonstrated by creation of conflict, and they might have feeling of inadequacy (Winston et al., 2013). 

Conclusion:

From the above discussion of decision-making skill of mangers, it is clearly depicted that such skill plays a very crucial in the career development of managers. This particular skill is developed in the leaders and sometimes it is regarded to be inherent.   However, it is suggested by literature there are various factors that forms the basis of decision-making process taken by managers in an organization.  Such skill is regarded as key component of managerial activities.   Managers are provide with better choices if they possess such skills and they provide a crucial competency for effectiveness in human resource management.   This would make the advancement in the career development of managers. Mangers would be able to develop competencies in the communication and this would help in evaluating the outcome and effectiveness of career development.  It can also be  concluded form the discussion of literature review that managers are able to develop competencies in career development when taking decision making in the organizational and managerial process.   Career management of managers comprise of the development of various managerial skills and decision-making is one of the key skill in this aspect. 

Reference:

Arnold, E. C., & Boggs, K. U. (2015). Interpersonal relationships: Professional communication skills for nurses. Elsevier Health Sciences.

Block, P. (2016). The empowered manager: Positive political skills at work. John Wiley & Sons.

Boud, D., & Brew, A. (2013). Reconceptualising academic work as professional practice: Implications for academic development. International Journal for Academic Development, 18(3), 208-221.

Cameron, E., & Green, M. (2015). Making sense of change management: a complete guide to the models, tools and techniques of organizational change. Kogan Page Publishers.

Cummings, T. G., & Worley, C. G. (2014). Organization development and change. Cengage learning.

Kaner, S. (2014). Facilitator’s guide to participatory decision-making. John Wiley & Sons.

Nicholls, G. (2014). Professional development in higher education: New dimensions and directions. Routledge.

Pedler, M., Burgoyne, J., & Boydell, T. (2013). A Manager’s Guide to Self-development. McGraw-Hill Education (UK).

Romiszowski, A. J. (2016). Designing instructional systems: Decision making in course planning and curriculum design. Routledge.

Slootweg, R. (2015). A study of personal learning profiles of managers and the potential effect on professional development of teaching staff. The Journal of Technology Enhanced Learning, Innovation & Change, 1(1).

Winston, R. B., Creamer, D. G., & Miller, T. K. (2013). The professional student affairs administrator: Educator, leader, and manager. Routledge.