To: The Management Board of Goldacre
Housing AssociationFrom: Policy Officer
The Goldacre Housing Association is one of the most reputable Companies that are renowned for providing exceptional services to its clients. The primary aim of this report is to explore some of the issues tenants at Goldacre Housing Association face and their prospective solutions.
About Goldacre Housing
Goldacre Housing aims to provide the most suitable and sustainable homes at the most affordable price. Their motto is to provide all-around services to the residents even after the property purchased or leased. A team of professionals has ensured that every aspect of comfortable living is provided to the residents and at the same time all their grievances are answered under one roof. The Company has a wide range of apartments and villas that cater to the client needs. Goldacre has also created partnership programs in different countries to answer to the security problems. The residents are free to call and contact the management at any time through their social media pages and official websites. Any kind of complaint lodged is answered under one umbrella. Site engineers are informed for personal repairs and re-modifications; whereas, general meetings with the residents are held to find a solution for larger and long-term issues that affect the community.
Goldacre Housing claims to be a “One-Stop-Shop Service” for its clients (Goldacreestates.com, 2018). Maintenance is done in an orderly manner in order to ensure that the houses are in pristine condition. Clients could also opt for a short-term stay and hence it is essential that the Company organizes regular checkups and repair every crack, lock, hinge or broken glass. It is also important to maintain the security system. This is done by inspecting the alarms, security cameras. Goldacre has a strict research and development team that delves into the past and present issues of the residents to find the cause and concern. The agency continues to develop new methods of environmental conservation so as to create a sustainable and clean habitat. The sanitary facilities and the drainage system is cleaned and repaired at timely intervals to ensure a smooth running of the business. The team also provides assistance to the clients regarding aesthetic structures and beautifying their homes. Goldacre aids its clients completely through the buying and selling process as it endeavors to provide a healthy society of confident individuals.
Recently Goldacre has come across some complaints and issues that has aggravated the residents and has disrupted the harmony. These issues are further discussed below:
Residents are dissatisfied with the way the anti-social behaviors are being addressed
A good and well-behaved neighborhood is essential to ensure that the Company retains a good name and can boast of a high standard. Any kind of anti-social behavior like noise pollution, domestic violence and vandalizing disrupts the natural order and is completely unacceptable. The residents have complained of unsupportive management and have questioned the security measures. As the board lacks any representation from the tenants, it has assumed that their concerns are not being heard. Also, there is lack of community involvement in the maintenance of peace and decorum in the community.
It is the duty of the Housing Officer and the committee to undertake any kind of inspection and developmental measures to refurbish the facilities. Any threatening act and situation should be directly reported to the Housing Officer r the Property Manager. A thorough investigation should be done immediately while the Agency takes necessary steps to prevent further aggravation (Limited, 2018).
The Company should arrange for programs that will enable the residents to work together in minimalistic repairs and maintenance. It will not only save cost but will also ensure harmony and personal satisfaction among the tenants. This way the residents could directly interact with themselves and with the officials leading to a better understanding and ownership (Pinto, 1995).
For example, Notting Hill Housing has a strict code for Anti-Social behavior management. They conduct individual interviews as well as public meetings with those involved. Initially, they try to solve the problems by mediating personally among the parties. Next, the Company goes through different approaches accordingly like issuing formal or informal warnings, drawing out contracts, involving the government and social agencies. Notting Hill Housing also arranges for community projects involving the youth and the elderly (Notting Hill Housing, 2018).
Hence, Goldacre Housing should enable more participation from the tenants, stakeholder, and contractors. The newly formed committee would undertake examinations and will be successful in taking unified decisions when it comes to handling complications. As it is a complex process, every situation would be handled in a step by step manner. Thus, the complete participation of each member will lead to a careful monitoring and supervision and all issues will be answered in an organized way.
Empty and boarded flats are making the estate unattractive and the repairs are poor
It has come to my attention that the Committee that is supposed to receive and indulge in community repair and maintenance has not been active completely. The committee has lost its executive powers and also has failed to maintain the budget that is required for such undertakings. Goldacre presently has an interim Committee and is in dire need of a fully functional one that will supervise the regular repair and maintenance. Since the present committee is running on the supplementary finances, it is important to form a new committee in the next AGM. Other criteria should be ensuring that the rent is collected inadequate time, as well as, any kind of repair expenses, is duly noted. To breach the gap in communication between the tenants and the committee, the landlords should also be involved. It should be the responsibility of the landlords to look into the needs and problems of the tenants before they report it to the committee. Any empty flat must be taken under the repair and maintenance wing. The repairs done by the landlords will be eventually refunded accordingly.
A bright example of such conduct is seen in the Eastward Housing Estate. The Company has properties lined across the highways leading to a great demand. Eastward Housing has commissioned a Housing Association that includes the tenants for the repairs and maintenance. There are general guidelines and code of conduct that prevents vandalizing and empowers the tenants from taking care of the property. The tenants are encouraged to directly report any vandalism or other issues, to the committee so that repairs could be done immediately. This process not only ensures responsible residents but also makes sure that the stakeholders are well invested in their property (Kyle, Baird and Spodek, 2000). Hence, the budget is well maintained and at the same time, the Company is able to maintain its standard.
Help is not provided to tenants who are finding it hard to pay their rent
Goldacre Housing Association has a Tenancy Agreement that does not provide any service that helps the tenants with rent adjustment or moderation. It is very crucial to keep our tenants satisfied and hence it is necessary to include some flexibility in the rent payment structure. Although legal, it’s quite unethical for to terminate the contract with a long-term tenant for non-payment of rent within the stipulated time. The Company should provide equal opportunities for installments and other co-operative programs through which the tenants could pay their rent in a well-fashioned way. This would not only ensure a steady profit but will also stimulate the tenants in making long-term plan an eventually leading to buying of property (Chanter and Swallow, 2008).
Goldacre Housing should immediately hold the AGM within a few weeks to form new committees with experienced individuals. Equal participation from every member is essential so as to discover the problems and discuss them individually. Every repair and maintenance done should be noted in a logbook along with the expenses. If a tenant or outsider is found guilty of vandalizing, they must be handled immediately and with care. An Anti-social Behaviour Maintenance team should be formulated that will undertake all the supervision and management. Qualified engineers, plumbers, technicians, architects, and environmentalists should be appointed to the team for all-round services (Nieboer, 2012).
A thorough inspection of the building and amenities should be done before a property is sold or leased. An updated annual inspection certificate must be procured. This includes a cellar to roof inspection along with the inspection for window guards, gas pipelines, electrical lines and the drainage system. Any kind of code violated must be up for further investigation. The health and safety measures should also be undergone. These actions will ensure that the Landlords and stakeholders take a serious interest in their property and invest in them. This venture will not only uphold the property name but will also enable profit for the Company and the stakeholders.
Although the tenants are not legally bound in repairing the buildings, as residents they must be made responsible for the beautification and maintenance of the property (Bright, 2006).
It must be made mandatory for them to regularly report any damages and code violation. As a shareholder of the association, the tenants are subject to some minimal responsibilities. For any major repair, however, the tenants could call for professional guidance. Community programs, like Painting and Fencing for the Youth, could ensure smooth communication and create a healthy neighborhood.
Conclusion
Upon conclusion, therefore, this report upholds Goldacre’s response to issues that concern clients’ accessibility to quality housing services at Goldacre Housing Association. It is guided by its motto of providing all-round services to clients/residents all times. To achieve this, Goldacre has collaborated with other bodies in different countries to tackle issues on security. Official communication avenues have been provided in that regard. Goldacre additionally looks into issues of hygiene and has developed intervention plans to achieve this which include repairing drainage systems and promoting sanitary facilities. The facility has instituted a committee that works on promoting the attractiveness and beautification of homes.
In regard to ensuring that appropriate solutions have been achieved, clients have been given chances to express their grievances all of which have been notified as; improper addressing of anti-social behaviors, poor repairs, and concerns of estate attractiveness and less intervention is done to people who find it hard to pay their rent regularly. Noise pollution, domestic violence and vandalizing have been highlighted as the major concerns when it comes to anti-social behaviors. To tackle this, it has been clarified that the Housing Officer and the committee are accountable and are to take up inspection and developmental measures of social welfare. The company ought to establish plans that ensure that all residents work in unity in sustaining buildings and ensuring least expenses of repair. Goldacre housing has arrived at forming a new committee with all participants qualified for the job to ensure quality services. On building repairs and estate attractiveness, Goldacre has set out to develop another new committee within a short time which will be responsible for ensuring flexible and friendlier terms of rent payment to existing tenants.
Goldacre Housing has highlighted intervention plans for service improvement as; urgently holding an AGM in few weeks’ time to kick-start the delivery of solutions to the issues identified, conducting annual inspections for the various facilities and involving the tenants in beautification programs.
References
Chanter, B. and Swallow, P. (2008). Building Maintenance Management. Chichester: John Wiley & Sons.
Goldacreestates.com. (2018). Learn about the leading real estate company in Fuerteventura, Canary Islands, Spain and Greece. [online] Available at: https://goldacreestates.com/aboutus/ [Accessed 12 May 2018].
Kyle, R., Baird, F., and Spodek, M. (2000). Property management. Chicago, Ill: Dearborn Real Estate Education.
Limited, F. (2018). Anti-Social Behaviour (ASB) | Swan Housing. [online] Swan.org.uk. Available at: https://www.swan.org.uk/home/our-services/anti-social-behaviour.aspx [Accessed 12 May 2018].
Nieboer, N. (2012). Energy efficiency in housing management. Abingdon, Oxon: Earthscan.
Notting Hill Housing. (2018). Anti-social behavior. [online] Available at: https://www.nhhg.org.uk/residents/feeling-safe-in-your-community/anti-social-behaviour/ [Accessed 12 May 2018].
Pinto, R. (1995). Developments in housing management and ownership. Manchester: Manchester University Press.
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