In any organization or company especially related to IT, understanding of job description plays a vital role. For instance, it enables a company to meet its objectives. Apart from job description, understanding of interdependencies existing is also vital as it is used to enhance co-ordination between different groups and individuals. It also enhances smooth flow of activities. Moreover, understanding of Information Systems (IS) used in a company is equally important. Decision support is one of the examples of information systems. Therefore, I’ve discussed my job experience in Dreamland IT company, working as an assistant ICT manager. Besides, I’ve described ERP, IS and SCM as used in Dreamland company; including some of their salient characteristics and challenges involved in their implementation.
A job requirement is associated with a general description of a certain job; including necessary skills required. It includes the following; responsibilities, skills required and working conditions (Blaskovics, 2016). It is much significant as it helps employees in understanding their duties. It can be divided into two categories; formal and less formal requirements. Formal requirement is made up of a job description, while less formal consists of personal traits. Regarding my job as an assistant ICT manager, formal requirements consist of the following:
Less formal requirements include the following:
Co-ordination between different departments and people within the company is a necessity for any company to meet its objectives because it enhances smooth running of business activities (Chiu et al., 2017). The following is a group of individuals that I interact with daily.
All the activities related to above groups and individuals are interconnected using an Enterprise Resource Planning (ERP) information system (Morris & Venkatesh, 2010). An ERP system is a software that is used to integrate different processes such as sales and product planning, therefore, enhancing central management of processes. Its impacts include the following; automation of operations and proper management of all resources within the company. An ERP system is made up of different modules, for example, Human Resource management (HRM). However, we’ve encountered some challenges in implementing an ERP such as customization, flexibility, ERP integration, choosing best ERP vendors and implementation cost (Morris & Venkatesh, 2010). Its maintenance costs are also high; therefore, financial constraint is also one of the major problems encountered.
The following are principle characteristics of groups that are critical to my job.
ICT manager:
System analyst:
Computer engineers:
ERP manager:
Database administrator:
I depend upon other groups as I carries on with my daily duties. First and foremost, I interact mostly with an ICT manager. There are a couple of activities that we assist each other, for instance, I occasionally represent an ICT manager in formal meetings incase he’s not around or incapable of attending (Baker, 2012). Moreover, I also help in deployment of new technologies and configuration of devices such as computers and ethernet cables. Furthermore, we help each other in administrative roles, therefore, coordinating all IT related activities within the company. Apart from an ICT manager, I also rely on system analyst. The roles played by a system analyst is related to assessing effectiveness of existing systems and analyzing new emerging technologies that can replace legacy systems. I often issue directives to system analyst to assess existing systems and identify some defects, thus ensuring smooth running of business operations (Baker, 2012).
Besides, maintenance department consisting of computer engineers is also a critical in my roles. For instance, one of my responsibilities is ensuring that data is protected against external and internal attacks (Baker, 2012). Therefore, I usually discuss with computer engineers in matters relating to maintenance and evolution. On the other hand, computer engineers have also a responsibility of reporting to me all issues such as defects detected with existing systems (Baker, 2012). Other than computer engineers, an ERP manager is also vital. For instance, she has a responsibility of ensuring that all activities within a company have been integrated, therefore, enhancing automation. She must also report to me regarding interdependencies between several departments existing in the company. Furthermore, I often rely on database administrator, for instance, in case any data is corrupted, he must retrieve original data from existing backups and data recovery methods. Therefore, interdependencies are important, thus determining level of success of a company, which can be measured by goals and objectives (Burt, Sparks & Teller, 2010).
The following context diagram illustrates above nature of interdependencies
Figure 2. Showing diagrammatic representation of interdependencies using a use case diagram (Dennis, Wixom & Tegarden, 2015).
The above diagrammatic representation; both context and use case diagrams have shown interdependences existing in the company; explaining how we depend on each other, thus enhancing business operations. I’m the focus in both diagrams as an ICT manager. A virtual network enables two or more individuals to share data and information within a company (Mehraghdam, Keller & Karl, 2014). Therefore, there are virtual machines that enables me to communicate with other groups or individuals as shown in above diagrams. Also, it facilitates sharing of resources. Besides, the interdependency existing has facilitated interactions, therefore, enhancing efficiency. The information system supported with an ERP system is much effective therefore; enhancing satisfaction among employees of the company (Morris & Venkatesh, 2010).
An information system is made up of different components both software and hardware aiming at enhancing communication ranging from different departments within the company to its customers and shareholders (Watson, Boudreau & Chen, 2010). Different types of information systems include decision support and database management systems. Salient characteristics of information systems include relevance, usefulness, timeliness and accuracy. Apart from information systems, our company has also incorporated a Customer Relationship Management (CRM) since it deals with selling of electronic devices such as computer accessories. CRM consists of technologies that are used to interact with both existing and potential customers (Lin, Chen & Chiu, 2010).
CRM has different components such as marketing and workflow automation. It plays vital roles as it helps our company to maintain customers. Its salient characteristics includes the following easy integration and reporting (Lin et al., 2010). Besides, our company has also Supply Chain Management (SCM), which manages entire processes involved in production such as movement of products from one location to the other (Christopher, 2016). Salient characteristics of SCM includes the following; flexibility, customization and sustainability. In our company, both SCM and CRM are integrated with each other as well as other information systems, thus enhancing information and work flows. The main challenge that we’ve encountered as top managers is choosing the best information system and technologies from existing technologies (Marchewka, 2014). Therefore, I’ve put in place certain factors that should be considered before choosing an information system, for example, functionality and costs.
Even though Dreamland company has incorporated different information systems into its day to day business operations, I recommend for some changes in organizational structure and incorporation of more technologies, thus enhancing smooth running of operations (Watson, 2010). I’ve felt the company has focused much on incorporating information systems and technologies rather than data security mechanisms. Therefore, Dreamland company should incorporate recent technologies in security such as Virtual Private Network (VPN). Apart from VPN, the company also should establish security department in addition to maintenance department as a change in its organizational structure, therefore, protecting its infrastructures against attacks. Moreover, I also recommend the company to incorporate networking technologies such as Internet of Things (IoT), therefore, enhancing connection between different departments (Watson, 2010).
Conclusion:
In concluding, any job has its own distinct requirements, for instance, an ICT assistant manager is required to be equipped with knowledge in configuring devices as I’ve described throughout the paper. Apart from job requirements, there must be co-ordination among different departments and individuals, for instance, I interact with different groups such as IT personnel in and system analyst in IT department. To perform my job effectively, there are different principles associated with different groups that I interact with, for instance, communication skills is one of principles of an ICT manager. However, Dreamland company should incorporate recent technologies such as IoT thus enhancing efficiency of the independent group.
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