In the fast moving world of today’s technological innovation, the introduction of Just walk out technology has been a revolutionary experience for the shoppers. This technology is being used by all major shopping giants that include Amazon and eBay. The major advantage of this technology includes reduction of the time that is involved in the process of shopping (Sanders 2016). The aim of the current study is to analyze the existing literature related to just walk out technology. The application of the same will be critically evaluated in the context of everyday shopping experience.
This technology will have wider application in the near future. Hence, it is essential to focus on the future research work that helps to improve upon the application of the technology for better level of shopping experience.
In order to improve upon the operation functional capability of retail business, use of advanced technology is highly recommended. From the research of Lee and Lee (2015), it is clear that nearly 73% of the retailers all over the world has implemented the technology of Radio Frequency Identification (RFID). This has aimed to track every product with detailed information. The customers also get the opportunity of interactive experience that is needed to get the idea about the product description. The customers can also get the experience of virtual shopping that is needed as a part of product promotion.
Vlachos (2014), has added that most of the retailers are aiming to reduce the time that are involved within the shopping process. The process of automation needs to be included within the retail shopping. It will therefore be possible to enhance the operations of the ecommerce section. The implementation of the RFID technology, the retailers have to install the instruments of senor and CCTV cameras. This will ensure that there is maximum possible security for all the products are available within the stores. The best application of the RFID into the retail business is related with the fact that it can help to deal with the issues of products going out of stock. The retail companies will also get the opportunity to track the customers and thereby help to maintain relation with the customers. Hence, this will make it possible for the company to retain the customers using the elements of digital marketing.
Venkatesh (2016), has mentioned about the fact that with adoption of RFID within the retail units, within the operational sectors, the companies have to bear an extra cost for the initial infrastructure. This is one of the major issues that enforce the retail industries to increase the prices of the products.
According to Pyshkin and Korobenin (2017), the Just Walk out Technology can be regarded as one of the latest examples of the innovation that are being implemented in the business operations especially within the retail sectors. In most of the cases, this form of technology is being applied on case of automatic driving cars. They are also used in the experience of online shopping, where the shoppers are able to easily choose on to their desired products according to the availability and make online payment.
Onto the retail industry, this technology was initially introduced by the Amazon, under the official name of Amazon Go. In a physical retail store the Just Walk out Technology can be used to be one automatically detect a product that are being taken from the retail store. The element of virtual cart is considered to be crucial as it can keep track of all the items that are being picked or returned by individual customers. After the end of shopping, the virtual cart automatically calculates the total billing amount that is then deducted from the e-wallet of respective customers.
Turkle (2017), has mentioned about the sensor fusion technology that are being used for the purpose of Just Walk out Technology. This principle helps in the process of dead reckoning that is used to track the movement of every item. This principle is followed with the help of the GPS tracking system. Additional sensors are required in the matters related with detecting the signals and process the data that are obtained from each item codes. This concept of combining data of accelerometer and gyroscope that are essential part of GPS tracking Technology forms the main principle of sensor fusion. This type of technology is mainly required in robotics and industrial control of data processing system. Hence, in order to understand the application of sensor fusion it is essential to realize the strengths and weakness of GPS tracking Technology (Lee, Tewolde and Kwon 2014). As the two sensors of gyroscope and accelerometer are fused together, it is possible together why the range of data of an item in respect to their position. It is also possible to yield optimum results that are related with maximum level of frequency.
Deep learning is another mode of technology that is applied in Just Walk out. The principal for this technology has been inspired from the neural connection of human brain. It is essential to process the complex level of data that are used within the technology of GPS tracking system.
Main component of the Planning can also help the machines of Just Walk out Technology to deal with the neural environment. Hence, it will be possible to recognize each level of hierarchical data needs to be processed (Feng et al. 2016). The principle of deep learning is highly implicated in the matters of modern day Medical Technology.
Computer vision is another important principle that is imposed to deal with the matter of computer science. This process can help to get the data from virtual images of the product. Advanced level of software used for this purpose. The main function of the program is to search for computer images that are relevant to every item that are being sold in retail stores. Hence it will be possible to identify an item based on the virtual image and position. This technology can also be enhanced with support of augmented reality, where it is possible to easily identify items of similar shape and dimensions.
Application of the latest technology in retail service Amazon go has been regarded as the grocery store which is going ahead of its time. In 2016, Amazon revealed the prototype virtual reality stores that are adopted with Just Walk out Technology. This process of automatic shopping had been regarded as one of the Revolutionary concept of the current age.
The customers are able to save quite valuable time, which are required for the process of billing. The deduction of the shopping amount is being done from the e-wallet of respective customers. The technology of Just Walkout has been used in collaboration with RFID to process advanced level of information that is needed to identifying any item in the physical retail stores.
The first outlet of Amazon goes mainly consisted of grocery products. The total area of the store was of 1800 square feet, which consisted of self-driving vehicles for transportation of items. With the help of advanced technology it is possible to track every item within the huge retail store (Business Insider, 2018).
The initial step of purchasing an item from the Amazon Go store is to install the Amazon app can create a user profile. The Smartphone of every individual user will act as scanning device that needs to be checked during the entry of the store. The smart phone is then is kept inside the shopping bag, where every items an individual desired to kept is being stored. Through the phone it is possible for the customer to view the virtual position of every item within the store.
According to Charniak et al. (2014), element of artificial intelligence is one of the major element for Just Walkout Technology. Computer software can process the advanced level of information that are being used by the artificial intelligence. Aspect of computer vision is used for this purpose in order to successfully check every item within the store.
Conclusion and Existing Gaps
The Just Walk out technology is regarded as one of the major achievements of modern innovation that are used in retail shopping experience. The major advantage of this technology is associated with saving of time for the customers, as the entire process of purchasing and billing are done through tracking Technology using barcodes and scanners.
The sensor fusion technology is one of the most advanced forms of principles that are being applied in the given case. This combines the technology of gyroscope and accelerometer in order to process advanced level of data for automatic tracking.
The major gap in the existing literature due to the fact that it has not mentioned the application of this technology at commercial scale. The future research work of Just Walk out technology need to suggest ways of reducing the infrastructure set up that will help in setting up of the same at high scales.
References
Business Insider. (2018). Take a look inside Amazon’s grocery store of the future — there are no cashiers, registers or lines. [online] Available at: https://www.businessinsider.com/amazon-go-grocery-walk-out-technology-store-phone-app-no-lines-cashiers-2016-12?IR=T [Accessed 14 Mar. 2018].
Charniak, E., Riesbeck, C.K., McDermott, D.V. and Meehan, J.R., 2014. Artificial intelligence programming. Psychology Press.
Feng, J., Zahavy, T., Kang, B., Xu, H. and Mannor, S., 2016. Ensemble robustness of deep learning algorithms. arXiv preprint arXiv:1602.02389.
Lee, I. and Lee, K., 2015. The Internet of Things (IoT): Applications, investments, and challenges for enterprises. Business Horizons, 58(4), pp.431-440.
Lee, S., Tewolde, G. and Kwon, J., 2014, March. Design and implementation of vehicle tracking system using GPS/GSM/GPRS technology and smartphone application. In Internet of Things (WF-IoT), 2014 IEEE World Forum on (pp. 353-358). IEEE.
Pyshkin, E. and Korobenin, P., 2017, September. Just walk: Rethinking use cases in mobile audio travel guides. In Computer Science and Information Systems (FedCSIS), 2017 Federated Conference on (pp. 281-287). IEEE.
Sanders, N.R., 2016. How to use big data to drive your supply chain. California Management Review, 58(3), pp.26-48.
Turkle, S., 2017. Alone together: Why we expect more from technology and less from each other. Hachette UK.
Venkatesh, J., 2016. RFID Technology: Application of discriminant analysis and classification statistics in The Analysis of The Impact of RFID on The Retail Business. International Journal of Research in Finance and Marketing, 6(10), pp.98-110.
Vlachos, I.P., 2014. A hierarchical model of the impact of RFID practices on retail supply chain performance. Expert Systems with Applications, 41(1), pp.5-15.
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