The knowledge management initiatives adopted by Hewlett Packard are ‘Trainers’s Trading Post’ which was a database that gave information on training topics, Training Library’ which was an assimilation of training documents, ‘Training Review’, an evaluation of the training resources and Corrozza, which functioned as a directory to knowledge bases within the HP laboratories and aiming to expand this distribution of knowledge to other departments of HP as well (www.hp.com. 2017).
The impact of adopting knowledge management practices in HP’s success depends on the empirical research on the organization. The HP has taken into consideration the key elements of the knowledge management which can be said to be the essential part of the innovation. The impact of practicing knowledge management has significantly increased the rate of product innovations and market novelties. The knowledge management practices in HP have different effects on the types of innovation they made. Considerable changes in the success story of HP have been evident after the use of knowledge management practices in the company. The impact of knowledge management on different types of innovation is a great success for the HP products. After a survey, it has been found that the knowledge management practices on product innovation and market novelties have a positive effect on the success. However, it has been found that there is a great difference in product innovation success between firms using knowledge management and the non-users of the practice (Epstein and Buhovac 2014).
Lotus Notes is a computer application which combines email, job scheduling, address book, databases maintainance, web browser and allows programming. Lotus notes is used in most big organisation as a formal communication channel to communicate through emails both within and outside the organisation. Lotus Notes use standard computer protocols like POP3 and SMTP. It has a client and a internet server which allows users to receive, read and respond to emails while the administrator can use it to standardise official mail usage parameters (Ibm.com. 2017).
Lotus Notes is useful in establishing and sharing knowledge bases. It allows the users to share and acquire knowledge inform of mails, documents and in various other forms. They can also manipulate, display and add information to the established knowledge databases. The software also performs tasks on demand and as per schedules set on its job scheduler. This way Lotus Notes help in establishing and usage of knowledge database which can be used by several users their registered mail ids.
Knowledge base is of immense importance in knowledge management system because it allows multiple users to use the knowledge available simultaneously which ensures smooth operation. The top managers can accede to a vast body of knowledge related to their area of operations and make fast and accurate decisions. The knowledge bases allow the companies to store and maintain a huge reserve of data in form of documents and in various other formats. This helps them to maintain past data and use to find relevant information which contributes to the smooth operations of the departments. Thus, knowledge bases help in decision making, maintain past data and use the relevant from the data base to operate smoothly(Natek and Zwilling 2014).
The training review programme never succeeded in taking off because the educators disagreed to comment on the quality of the course materials. They were not ready to express their opinion on the information because it involved third party organisations which lacked reliability. The third reason for the failure of the training review programme was lack of reward for the participants.
Karney could have taken a number of initiatives to attract knowledge contribution from the educators to the knowledge base of training review programme. First, he should have made the knowledge sharing facility of high quality to attract contribution from educators. Secondly, Karney could have minimised the impact of third party knowledge contributing organisations to make it more reliable to the HP staff members. Thirdly he could have started a reward system for the knowledge contributors to attract contribution from them (Laudon and Laudon 2016).
Karney used innovative methods to obtain contribution to the knowledge bases. The first innovative method he used to attract knowledge was he allowed the prospective users liceses to Lotus Notes free of cost. Secondly he used reward system to attract knowledge contribution from the users. The first fifty users were rewarded 3000 airline miles free of cost and 500 air miles to anyone who contributed to the knowledge base. This innovative reward system encouraged users to contribute to the knowledge bases in form of articles, posting and comments (Sein-Echaluce et al. 2013).
Karney while implementing the process of creating a knowledge base found that more than 2000 educators who are working around HP works in small groups and it would be difficult for them to share knowledge in a large scale. After recognizing the problem in the domain of knowledge sharing within HP, he took Lotus Notes as the technology vehicle and established various knowledge bases which will help the educators in sharing their knowledge. He developed three types of knowledge bases such as the ‘training trading post’, ‘training library’ and ‘training review’. Implementation of these knowledge bases within the organization will help the educators in sharing various knowledge products (Hwang and Ng 2013).
The knowledge management with PPO customers did not succeed because the aim to summarize knowledge all over the PPO has high standard to be met by the providers which cannot be met by the providers at this level and thus the system of PPO was not built by HP. As per the theory of PPO the knowledge reporters or the editors need to obtain the knowledge resource through interviews with different experts. The process is in continuous use but the project or the process requires high level of knowledge resource which made it unsuccessful for HP (Pemsel and Wiewiora 2013).
The 3 projects that the PPO knowledge management group is presently working in are as follows:
The project has been implemented by the collaborative efforts of the between the PGIS and the PPO groups. The aim of the PGIS group does not include the management of knowledge but to facilitate in the structuring of knowledge and supply the knowledge process to its customers through the information technology. Therefore, there is a possibility of providing wrong knowledge information. The gathering of knowledge for the three mentioned projects is on the PPO group and there are no other checks for the knowledge base (Johansen 2015).
The persons working in the knowledge management group shall have the quality to share knowledge from the tolls and data base and the technology used for sharing such knowledge. Therefore, presence of proper technology will enhance the quality of communication and sharing information and will help n overcome the challenges faced by the groups (Christiansen 2016).
References:
Christiansen, C.H., 2016. The State of Project Management.
Epstein, M.J. and Buhovac, A.R., 2014. Making sustainability work: Best practices in managing and measuring corporate social, environmental, and economic impacts. Berrett-Koehler Publishers.
Hwang, B.G. and Ng, W.J., 2013. Project management knowledge and skills for green construction: Overcoming challenges. International Journal of Project Management, 31(2), pp.272-284.
Ibm.com. 2017. IBM Notes. [online] Available at: https://www.ibm.com/software/products/en/ibmnotes [Accessed 18 Aug. 2017].
Johansen, A., 2015. Project Uncertainty Management: A New Approach–The ‘Lost Opportunities’ Practical uncertainty management seen from a project joint perspective.
Laudon, K.C. and Laudon, J.P., 2016. Management information system. Pearson Education India.
Natek, S. and Zwilling, M., 2014. Student data mining solution–knowledge management system related to higher education institutions. Expert systems with applications, 41(14), pp.6400-6407.
Pemsel, S. and Wiewiora, A., 2013. Project management office a knowledge broker in project-based organisations. International Journal of Project Management, 31(1), pp.31-42.
Sein-Echaluce, M., Lerís, D., Blanco, Á.F. and García-Peñalvo, F.J., 2013, November. Knowledge management system for applying educational innovative experiences. In Proceedings of the First International Conference on Technological Ecosystem for Enhancing Multiculturality (pp. 405-410). ACM.
www.hp.com. 2017. Enterprise Printing Security – Wireless & Network Solutions | HP® India. [online] Available at: https://www8.hp.com/in/en/solutions/business-solutions/printingsolutions/overview.html [Accessed 18 Aug. 2017].
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