Leadership Style And Theory In Service-Based Organizations

Concept of Managerial Leadership

Question:

Discuss about the Critical Analysis of Leadership Style for Communication.

The concept of leadership is coherent with current management. The overall merger further give rise to the word managerial leadership which is based on mixture of work and maintaining the functions. In simple words, an ideal manager does not look at employees as machines that only focus on producing outcomes. Instead they must be considered as a human being with expressions and need food and other things for survival (Sutherland, 2013). They must be pampered as well as directed to maximum level of productivity. Therefore, the concept of managerial leadership can be featured along with task based attitude and supported with motivation, communication, interest and attention in the workers since there are the principle that can be agglutinate the employees and managers in the form of leader. The report will discuss in detail about my leadership style. Therefore, it is critical discussion of leadership style (Situational leadership style).  I work in a service based organization and lead a team of ten people.

Before starting the main discussion, let us first understand the basic role of leaders in organizations. In day to day office work cultural, there are many issues which are needed to get sorted with pure presence of mind and intelligence along with determination. The structure of organization is very complicated and include many kinds of diverse nature of workforce and thus, the overall role of leader become very important to maintain a positive outlook in a constructive work environment (Siewiorek et al, 2012).  The most crucial aspect of leader is the basic understanding of accountabilities and sheer willingness to fight against any challenges and difficulties. The situational leadership style is appropriate for me for the group performance as I can mould myself according to the situation and the requirements of the team only. I understand that compelling someone to work forcibly leads to nowhere. Not all kind of manager can become an effective leader since the organisation is of complex nature with complicated structure and diversity among employees makes it more challenging to understand the overall dynamics of key factors that are motivating to help in enhanced level of productivity. This also leads to coaching, supporting and delegating which includes the decisions, process and the responsibility that is passed to the individuals to monitor the progress. The international work culture in today’s time consist of organizations that have workforce coming all possible background with diversified language and competent level of changed variety based on skills and this, leader in today’s time are not just needed to aim on the work achievements since they must also deal with the expectations of employees by properly engaging with them as it effectively contributes in member of the companies (Gooden, 2012). The workforce also looks upon the leaders as a mentor who helps them to understand as well as perform the work in right manner.

Importance of Communication and Association Building

My present leadership style is more participative by nature. This style is utilised when the leader never take decision alone. In this kind of style, everyone has the authority to give their opinions. In participative leadership style, leader motivates the workforce to share their basic ideas for taking effective decisions. The end decision will be taken by the leader along however, it is normally related with leaders who permit the team to actively participate in the process of decision making so that the members of the group can feel more engaged in the process and stay motivated as well as creative (Woods & Lamond, 2011).

My biggest strength is my interaction skills or in layman term communications skills. I can work well with every type of people as well as understand theme with diverse perspective and concepts. The second main strength is to make good association with other kind of people since no two kinds of people are same and even the thought process of no two member will match with one another. Therefore, there is always some kind of scope for conflict within the team. In various cases, one need to play the role of peacemaker. Therefore, the association building with the team and even outside of it is one of the most crucial strengths in leadership (Cilliers, 2011). I as leader understand that people look up to me so I need to set an example. So, I always try to accept my mistakes and there are times when as a leader and as part of the group, I make mistakes or fail. This can bring a tough time for the people but one need to be clear about the goal and learn to be patient.

I follow an attitude of can do and I am also multitasker as well as work under pressure also. It is important to be more careful with listening and it is also one of my strength.

My weakness is that I am not very good when it comes to speaking in front of the group and I easily get nervous. The time management skills are also poor and this effect my decision-making skills as well. Lack of proper experience seem to be the main reason that affects my weaknesses.

In service based operations, the main goal is to have a favourable experience from customer’s end revolve around when any company is designed as well as constructed by attracting more and more locale people. The overall physical level of surrounding of service based environment usually refer as services cape. The concept was first introduced in 1992 and it highly impacted the perception of the customers for company (Jannesari et al, 2013). The concept is considered as overall exchange as well as embedded with hints in the experience of consumers and are also developed by taking overall communicative staging into various considerations. In recent literature based on important impact of the model in term of culture, environment, tools and facilities on the concept of satisfaction, intentions to purchase again as well as word of mouth interaction.

Participative Leadership Style

Following is detailed discussion of leadership theories that can be described as distinct set of approaches where leadership and how leaders are developed: –

1. Participative theory: the participative kind of leadership also called as democratic leadership is a kind of style in leadership where the members of the team participate in the overall decision-making procedure. The participative leadership theories also suggest that an ideal style of leadership is the one that takes all kind of inputs of other into account. The leaders also motivate the overall participation as well as contribution from all the group members and assist the group member who feel more dedicated towards the decision – making process (Cordeiro & Cunningham, 2012). The theory also assisted me to work with my team more closely and make them realize that I am an active part of the management process, like in case when I am performing work at my work place. The reason is that I always believe in participative with the team members and the management.
2. Behavioural theory: the behavioural theory is big step in the direction of trait theory since it assumes that the leadership ability can be learned rather inherited. Therefore, behavioural based theories of leadership primarily based on a belief that great leaders are made and not born. The theory is easy to create as one simply need to assess the leadership success and the actions of the leaders. It is rooted in behaviourism and the leadership theory aims on the actions of leader not on mental qualities or any internal level of states (Tuleja, 2014). As per the theory, people can learn to become leaders with the help of teaching as well as observation. Therefore, I also want to work on my skills in leadership by selecting this theory and want to adopt to the skills from all selected leaders.
3. Contingency theory: the concept of contingency theory is based on a set of behavioural theory which claims that there is no single way to lead and design the structure of organization. A leadership style which is effective in some cases may not be highly successful for others. It is associated with an effect where leaders who are effective in one situation or time may become unsuccessful in other situation when transplanted with other cases or when the features around them transforms (Lester et al, 2011).

This kind of theory is very crucial for bringing change in management since it is associated with the transformational style of leadership. People also perceives that any type of emergency exists when leaders must transform the style as per the situation and try to handle the case as early as possible so that people take him or her at the best leader (Alharbi & Yusoff, 2012).

Conclusion

The leadership style I follow is participative style and I also have ability to work with team where all the members are active in the group and participates. Therefore, I would like to provide help in guiding and accomplishing our goals as a team. The main vision of my life is to become successful in business and become a person who can contribute in the betterment of the society.

Reference

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Cordeiro, P. A., & Cunningham, W. G. (2012). Educational leadership: A bridge to improved practice. Pearson Higher Ed.

Gooden, M. A. (2012). What does racism have to do with leadership? Countering the idea of color-blind leadership: A reflection on race and the growing pressures of the urban principalship. The Journal of Educational Foundations, 26(1/2), 67.

Jannesari, H., Iravani, M., Masaeli, A., Dareshori, E., & Ghorbani, A. (2013). A social work study on relationship between transactional and laissez-fair leadership style and personality traits: A case study of educational system. Management Science Letters, 3(3), 813-820.

Lester, P. B., Hannah, S. T., Harms, P. D., Vogelgesang, G. R., & Avolio, B. J. (2011). Mentoring impact on leader efficacy development: A field experiment. Academy of Management Learning & Education, 10(3), 409-429.

Siewiorek, A., Saarinen, E., Lainema, T., & Lehtinen, E. (2012). Learning leadership skills in a simulated business environment. Computers & Education, 58(1), 121-135.

Sutherland, I. (2013). Arts-based methods in leadership development: Affording aesthetic workspaces, reflexivity and memories with momentum. Management Learning, 44(1), 25-43.

Tuleja, E. A. (2014). Developing cultural intelligence for global leadership through mindfulness. Journal of Teaching in International Business, 25(1), 5-24.

Woods, P. R., & Lamond, D. A. (2011). What would Confucius do?—Confucian ethics and self-regulation in management. Journal of Business Ethics, 669-683.