Lean Project Management For FIFA World Cup – Voice Of The Customer, Critical To Customer Requirements, Critical To Quality Parameters

Voice of the Customer (VOC)

The concept of project management can be considered to be one of the important factors which are implemented within the working of the project. The main aim of project management can be related to the concept of driving the project to the factor of success and reaching the goal of the project. The aspect of the lean project management can be stated to be a part of the project management system which is implemented in most of the complex projects and details with a factor which needs precision and expertise (Yordanova, 2017). The main focus point which is related to any project management scenario is reaching to the expectation of the client, and the service which is provided should be involving quality factor involved in the project. The main focus would be on the sector of the lean project management into the concept of the Fifa World Cup (Silvius & Schipper, 2014). The project which is taken into consideration can be stated to be an international event which majorly involves different countries involvement so it can be stated here that it is one of the premium projects.

The main consideration which is taken in the report is the implementation of the lean project management process into the working of the Fifa World Cup project. The different criteria which are related to the concept are discussed with a focus on the factor of the customer satisfaction of the project. It can be stated that there can be different types of risk factors involved into the working of the project, these risk factors can be very much crucial in the deciding factor which is related to the success of the project. The quality of the service which is provided can also be considered a very much aspect which should be included in the working of the organisation. 

The voice of the customer can be a step which is related to the gathering of the data which is related to the aspect of the requirement of the customer. The process can be considered to be very much important due to the factor that according to the requirement of the customer the main processing of the project would be initiated, and the working of the project would be based on this aspect. The main gathering of the data of the customer is done from the end of the project manager and other high end officials who are directly related to the working of the project. To get the overall requirement, there can be different types of tools which can be used. The main sector which is majorly focused is the aspect is the risk-oriented factors which can get involved in the working of the project (Emblemsvåg, 2014). After the identification of the risk factor, mitigation techniques are included in the working, and it should be taken into consideration that the risk factor does not get included in the working of the project. The risk factor is very much important, and it can be stated that it can directly alter the overall working of the organisation.

Critical to Customer Requirement (CCR)

One of the tools which can be related to the gathering of the requirement of the customer is the voice of the customer. The concept can be stated to be used for the aspect of the detailed analysis of the different requirement of the customer (Johnson, 2017).  The data which is obtained from the process can be stated to be very much crucial due to the factor that it would be providing a basic guideline which is related to the planning of the event. On the other hand, the data can also be useful in the sector of building up of the hierarchical structure which is related to working of the project. To gather the exact requirement which is related to the working of the Fifa world cup project there can be some techniques which can be implemented which are the survey which would be involving certain questions which would be related to the expectation of the customer and Interview

The data which is achieved from the concept can be stated to be holding major importance due to the factor it is directly related to the concept of the conducting the overall event. It can be stated that in this sector there can be different types of a requirement due to the fact of different countries with different mentality tend to get involved into the concept (Kovach et al., 2017). The main factor which can be stated here is the reaching to the desired level of satisfaction of the client. In most of the cases, these projects are broken down into teams, and each of the team has a different role to play and a different focus area. This can be very much beneficial in the sector that due to the factor that each of the team has a specific role so the accomplishment of the job can be stated to be done properly. 

In the sector of the working of the project which is related to the Fifa world cup, it can be stated that the concept of the standardisation can be one of the most critical factors which should be included into the internal as well as the external working of the organization. The main consideration which should be taken into account is that in these type of projects there can be more than one moveable parts which has to be linked together so that the final outcome of the project is very much quality based related to the satisfaction of the customers. In such type of international projects, the standard of delivery of the project is very much important.

Critical to Quality Parameters (CTQ)

The concept of the critical to the quality parameter can be stated as a parameter which is directly linked with the service and the product linked to voice of the customer (Yordanova, 2017). In this concept, it can be stated that it is a very wise idea to take into consideration different aspects which are related to the working and delivery of the project so that there are no issues faced within the implementation of the project. There are few options which are related to the critical to quality factor when relating to the Fifa project which is are the parameter and the end product which is associated with the project and the parameter which is associated with the internal process of the project. 

Both of the factors which are stated above can be considered to be very much important in the sector of the working of the project. The main aspect which can be stated here is the involvement of the six sigma into the working of the project (Johnson, 2017). The six sigma can be directly implemented within the working of the project in the sector of controlling, monitoring and improvement of the project relating to the level of satisfaction which is provided for the end customer service. It can be stated here that there can be different factors within the working of the project which may not be termed as crucial but in the phase of implementation it becomes a major factor which can directly lead to the failure of the project (Bozarth & Handfield, 2018). The aspect which is related to the six sigma can be considered to be an approach takes into consideration small detailing issues, so that there are no problem faced by the working of the project. The main factors which are related to the critical to quality factor are stated below:

The best practices which can be related to the working of the lean project management are stated below:

Customer satisfaction can be linked with the sector of working of the project. The different stages of implementation of the project is directed towards the satisfaction level of the customer. If the customer is satisfied, it can directly be related to the successful implementation of the project.  The Fifa world cup is one of the international events which should be given the priority of delivering the best service to the customers.

Continuous development is a sector which can be related to continued development. It is very much crucial due to the factor that it would be directly increasing the quality of the delivery of the project. It can be stated that there should be improvement scope establishment between the working of the project and the establishment of the quality of the project.

Implementation of Lean Project Management

Executive commitment can be stated as one of the sectors which is focused on the complexity of the project which is seen in the sector of the working of the project. It can be stated that different people would be requiring a different standard of working in the concept and it should be dealt with a commitment which is of highest limit. 

According to the statement of the project management, it can be stated that the concept which is related to the lean project management directly adds value to the concept of the quality when relating to the sector of the outcome of the project (Conforto et al. 2016). According to the principle which is related to the lean project management the main concept which is applied to the concept is the enhancing of the quality which is related to the working of the organisation. The concept of value stream can also be implemented within the working of the project which would be directed towards the successful completion of the project and the delivery of the project. The main goal of the project when relating to the concept of the value chain can be directly be focused on the aspect of the execution of the different functions. This concept can be directly being linked with final product which is achieved from the concept can be of optimal value and utilization (Johnson, 2017). One of the sectors which can be related to the concept is the utilisation of the resources which would be involving very less waste of the different resources this aspect can also be beneficial in the sector of the budget constraint which is related to the project. Optimal utilisation of the resources can directly add profit to the overall project and the different sector of working which is related to the concept.

Conclusion

The project which is related to the Fifa World Cup can be considered as one of the major projects which is mainly an international event. I n the sector of the implementation of the project there can be different factors which play a vital role in the sector of the reaching to the desired goal of success. In the Fifa world cup project it can be stated that the project being an international project the need of the customers can be very much different. One of the most important aspects which should be taken into consideration is that there should not be any type of risk factor involved into the working of the project. 

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