Management Processes For Morrison Industrial Equipment Co

Market Demand for Personnel and Burden Carriers

The study aims to identify the management process for Morrison Industrial Equipment Co. The report aims to show the different types of the aspect of the management of the company. The main aspect of the production of the company has been able to identify designing and production of personnel management. Morrison Industrial Equipment co. is recognised as the leading manufacturer for personnel and burden carrier globally. The burden carrier and the personnel market has been identified to grow at a significant pace in the highly competitive market. The U.S. manufacturing company has been seen to experience a vast majority of the production and the designing of the carriers. In 2015 a growth of 7.5% has been identified in the electrical and manufacturing carrier. Value sum has increased from US $395.80 million to more than US$ 425 million. Based on the study of the business the opportunity in the particular product has been discerned with manufacturing and selling of the product in the market by the end of 2024, and amounted to more than USD $ 757 million.  The projected market share has been seen with the burden of electrical carrier which has been seen to higher than 36% at the end of 2024 (Dobrzykowski et al. 2014).

The stable rate of production has been driven specifically in the U.S. with an annual compound growth of 7.4% between 2024 and 2016. The main support with the production and the marketing of the personnel has been discerned with a rapid growth in the manufacturing industries. The growth in the industries has been further seen to result in the demand for burden carrier and personnel. Based on the recent records, the Asia Pacific countries have been seen with the fastest growth of personnel and burden carriers. The most efficient market demand is evident with China with the highest market demand. The increase in the abundance of the cheap labour and the affordability of thee raw material has been seen with the total growth in the industrial production in various forms (Phan and Chambers 2013).

The personnel carriers are discerned as the vehicles for passenger working in the industry for having the capability to move multiple amount of person in a lone ride.

Personnel carrier is of diverse types, which are used by the army. The carriers are used by the army in different countries based on the carrying capacity. The larger ones are seen to be having capacity of thirty persons per ride. The amusement parks are further seen to be having rides which are made use for the entertainment purpose. The increase in the demand for the burden carriers has been seen with the combination of carrying vehicles and personnel vehicles. The concept has been seen with be emerging with the designing process and increased production (Zhao 2014).

Production of Personnel and Burden Carriers

The demand cultures for the carriers have been further able to create the main realm in the market which has been seen to be based on certain number designing and product innovation. This has been seen with the different types of the changes in the processes in the market especially in the Asia Pacific countries. However, main production level is seen to be concentrated in the countries based in North America. The main terms of the market venture of the personnel and burden carrier has been identified with design and production of the vehicles needs to be considered. The study in the case has not been captivated with the specific company which has been seen to be generalised as per the designing of the carrying vehicles (Katsikopoulos and Gigerenzer 2013).

Carrying capacity based on the number of personnel

Lessening of the difficulty in the personnel and goods

Increased amount of the agility based on the carrying capacity of the goods and personnel

Electric vehicles are seen to be having certain aspect of limitations not more than the carrying capacity of the products and the goods

Does not depict high amount of option to carry

Limitation to the market ASPAC

Both the internal and the exterior stakeholders are seen to be playing a major role in the determination of the quality of the product. In this particular consideration, it has been seen that the main impact has been seen to be based on the quality fixity and designing of the production, which is quite effective. These particular individual has been further seen to be based on the different types of the aspects which has been seen to be related to the influencing the product design in a specific country or company. As the market of the industrial personnel and the burden carrier is seen to be based on the rapid expansion and demand, this may lead to certain transition. The main transition is highly devised as per the external stakeholders of the company. The main clients of the owners of the industry, wholesalers and the industry owners are seen to make use of the vehicles. The stakeholders are seen to be divided as per two different types-

Internal Stakeholders (sponsors, designer of product, staff, engineers and investors)

External Stakeholders (this includes the customers)

The main diversity among the stakeholders has been identified in the company involved in manufacturing. It has been discerned that the main growth in the manufacturing sector has increased with the overall production level with burden carriers. The internal and the external stakeholders have been seen to be having specific expectations related to the quality of the product. Based on the fact of the existing quality, it has been seen that the higher amount of the product value has been seen with the market response. The main acceptance levels of the investment are to be taken in the starting o the manufacturing process. The investors expect a considerable increase with the proof and the amount of the investment for the process of manufacturing. The external stakeholders of the companies are not seen to be having any impact on the determination as per the design process and production. Despite of this, the internal stakeholders like stockholders are seen to be contributing to the progress of the organisation with the expansion of the strategies thereby unveiling of the flaws and benefits as per the chosen product in the global market. The table given below has been able to depict on the effectiveness of external stakeholders and internal stakeholders in determination of the fixity of the product quality (Harvey, Heineke and Lewis 2016).

Stakeholder Expectations

No.	Stakeholders	Expectations
1.	Customers	They are seen to be expecting efficiency in carrying, design improvement, reliability of product, reasonable pricing and product reliability
2.	Employees	This is recognised with suitable working environment, advanced training provision, reward and bonus
3.	Supplier	Supply chain management along with timely payment and overall improvement in the corporate ability
4.	Direct Competitors	Innovation in design along with Fair and positive completion
5.	Stakeholders for the Personnel and Burden Carriers	Compliance for increasing the share price Ensuring goodwill enhancement
6.	Government	Tax payment at a single time
7.	Investors	Improvement in the value of the investor and  organisational profit
8.	Environmentalist	Ensure reduction in the pollution level of the company
9.	Retailers	Marginal Level generation along with appropriate service for the customer and clients
10.	Organisational Management	Efficiency in the return of investment

Table 1: Stakeholders’ Analysis

Source: Created by the Author

The main part of the methods has been seen to include the process and the methods related to the same. It has been seen to reflect the customer satisfaction and the adaptation of the varied range of the methods.  The customer satisfaction has been further seen to be observed based on the purchase of the product as per the existing purchase. The customer level of the satisfaction has been further considered as per the quality designing and product level.  The five different types of the methods have been identified as per the customer needs and purchasing of the personnel and the burden carriers (Pedraza-Martinez and Van Wassenhove 2016).

Genchi Genbutsu has been considered as the Japanese method for accelerating the process as per see strategy. This strategy has been further seen to be effective for analysing the needs of the customer and the satisfaction of the particular market. The main perception of the customers has been identified with the certain product assumption which is identified and assessed. This particular technique has been identified with the individual need of the product. The vehicles are not used as per the individual customer needs and individual perception which has been considered. The consideration of this assessment technique has been seen with the conduction of one2one interview with potential customer (Rosenhead 2013).

This has been an effective strategy which has been implemented in the respective organizations. The personal level of the relationship is maintained with the customer confirmation and retention in the post sales period. With the process, personal level of the telephonic interview has been seen to be based on the customer feedback and the applause of the grievance.  The organizations are seen to be communicating with the customers who are seen to be having leaser scope for assumption and speculative approach along with the intelligibility of the company as per the consideration of the customer feedback (Machado et al. 2017).

The Benchmarking Criteria are seen to be inevitable for the process of identified with the customer needs. A certain change in the method of detection has been seen with customer satisfaction. For finding customer mode in the market the benchmarking criteria is quite phenomenal and effective for the advancement and the quality of the product. The ideas are further seen to be generated based on the quality of the product manufactured meeting certain amount of demand for the customer in the global market. This has been further seen ti be identified based on the customer expectations and competitiveness and companies maintaining secret along with the corporate database (Foropon and McLachlin 2013).

Customer Satisfaction Methods

The focus group has been further seen to be identified as per the various types of the segments for the target customers. In most of the cases the companies are seen to appoint six to five groups who are focusing on the customer needs and the level of the expectation from the products which they purchase or are to buy. The various types of the feedback for the customers and the companies are seen to be proceeded with the change in the product design (Guide and Ketokivi 2015).

The main form of the methodology is known with the grievance and complaint method. This particular method has been seen to be assisting the companies in understanding the exact problems to the customers. The best way to consider the customer needs has been considered with the grievance method and manufactured products. The burden carrier and the  manufacturing companies will be able to mould with the quality and the  characteristics of the vehicles based on the customer needs, In addition to this, the different types of the demerits and the cost of product needs to be solved based on the related issues.

The use of the “Kano model” will be able to interpret the exact customer requirement. In total there are four types of quadrants in this model. The quadrants are seen to be helpful for understanding the positive and the negative aspects of the customer satisfaction. In this particular aspect, a survey is held by the companies for having a clear idea of the customers. The features of the organizations are analyzed through the company. The analysis is seen to be based on the required amount of the changes which are related to the promotional activities for the market. The Kano model is important for the staff based on the deployment of the customer service for understanding different segments of the product exhibited to the customers as per the requirements. The customer requirements as per the product are further seen to be customized. The figure given below has depicted the Kano model for the customer perception (Shepherd and Patzelt 2013).

Fig 1: Kano Model

Source: Created by the Author

The personnel of the industry are seen to be carrying the burden carriers are identified as the vehicles which are seen to be used in the industrial factories for carrying the goods from a particular segment to another. Despite of the production of the personnel carriers being seen to be based on the military usage, this has been seen to be an item of significant needs for the business. The specific business is seen to be marketed as per the contracted tender marketing process. For interpreting the customer feedback and demand add on process, the different methods have been already taken into consideration.  The customer perception has been discerned as per the output of the analysis which needs to be confirmed as per the hypothetical as well as observed manner. “QFD (Quality function Deployment)” is considered with analysing the exact mode of the customer perception focusing on the purchase of personnel and burden carriers. As the production process is seen to be belonging to the heavy engineering industry, it differs with the household products and the demand of the customers or retail products. With the assistance of the quality function deployment process, the satisfaction of the customers is seen to be based on the competition of the varied types of the designing features of the vehicles (Slack, Chambers and Johnston 2013).

Genchi Genbutsu Method

The execution of the customer need analysis has been seen to be based on the fourteen dissimilar but significant aspects. This particular aspect has been further seen to be based on the various types of the considerations which have been seen to be based on the questionnaire set for the interview process for the customers. The preparation of the questionnaires is further seen to be considered as per the word doc table format. The main objective of the study is seen to retrieve 300 data based on the conduction of the analysis. The study has been further seen to be based on the consideration of the different stages of the production which are consideration as per the respondents with rating aspect of (1 to 5) based on the level of severity. 1 is seen to present the least amount of severity or important factor and 5 shows the most severe or the important factor (Schiraldi 2013).

Tutorial 1 Template A: Stakeholder Analysis

	Musts	Wants	Extras
Score	1500>	999-1499	<999

Tutorial 1 Template B: Customer Needs Analysis (Kano Analysis)

10 MUST’s

1. Handling Ease
2. Implementation of advanced Technology
3. Security
4. Carrying capacity of the personnel
5. Burden Carrying Capacity
6. Overall Efficacy
7. Lasting
8. Look
9. External Design
10. Pricing

10 WANT’s

1. Structuring Ease
2. Availability of colours and graphic designing
3. Customisation availability
4. Ease of using
5. Replacement Requirement
6. Strength
7. Money Value
8. Aesthetic Look
9. Durability of the battery
10. Electric vehicle charging capacity 

5 Extra’s

1. Safety in the rain
2. Default engine quality and tire
3. Weight
4. Useful in outdoor transportation and commutation
5. Lesser prone to accident

Aspects	1	2	3	4	5
Handling Ease
Implementation of  advanced Technology
Security
Carrying capacity of the personnel
Burden Carrying Capacity
Overall Efficacy
Lasting
Look
External Design
Pricing
Structuring Ease
Availability of  colours and graphic designing
Customisation availability
Ease of using
Replacement Requirement
Strength
Money Value
Aesthetic Look
Durability of the battery
Electric vehicle charging capacity
Safety in the rain
Default engine quality and tire
Weight
Useful in outdoor transportation  and commutation
Lesser prone to accident

Table 2: Questionnaire Format

Source: Created by the Author

The different types of the process can be old for the manufacture handling of the “burden carrier”. The burden needs to be exacted with the emergence as per the overall process. The conduction of the interview has been seen information which has been retrieved by assistance of MS Excel. This information needs to be selected for further analysis.

Post retrieving and short listing the data, they have been seen to be analyzed as per the use of the statistical method. The details of the data analysis are mentioned below as follows:

Aspects	1	2	3	4	5
Handling Ease
Implementation of  advanced Technology
Security
Carrying capacity of the personnel
Burden Carrying Capacity
Overall Efficacy
Lasting
Look
External Design
Pricing
Structuring Ease
Availability of  colours and graphic designing
Customisation availability
Ease of using
Replacement Requirement
Strength
Money Value
Aesthetic Look
Durability of the battery
Electric vehicle charging capacity
Safety in the rain
Default engine quality and tire
Weight
Useful in outdoor transportation  and commutation
Lesser prone to accident

The various activities related to the “QFD (Quality Function Deployment)” are seen to be generally managed as per the deployment of various formats of the products and various requirement of the company to support for the convenience of the customers in the certain time period. The company is seen to be having the ability to plan for the different requirements for the need to justify the planning process and the projected products. The sustainable method of the supply process in the market has been considered with the easy highlight of the exact customer needs with the help of the firm’s distribution process. The correlation methodology will be able to easily identify the exact needs of the customers as per the distribution activities of the firms. The appreciation of the correlation methodology will be able to construct business link in maintaining link between the customer and designing. Despite, of the product design the available product available in the market. The table shown below has been able to depict the actual connection along with the actual relationship and relationship with the customer requirement with the individual aspects (Bromiley and Rau 2016).

Personalized Customer Feedback

Correlation R^2	1-0.7	0.7-0.5	0.5-0
Rating of relationship	Strong (9)	Moderate (3)	Weak (1)

Table 5: Correlation Table   

		Design Requirements
Customer Requirements	Important Rating	Resistance	Low Maintenance	Durability	Ease of Use	Battery strength	Carrying Capacity	Efficacy for outdoor transportation	Charging Capacity	Product reliability	Main material
Musts	Handling Ease	4.017	3	9	1	3	1	3	3	9	3	3
Implementation of  advanced Technology	3.833	–	3	*	*	1	3	*	3	1	3
Security	4.667	1	3	3	3	1	9	9	3	1	3
Carrying capacity of the personnel	4.433	–	1	3	3	1	–	3	3		1
Burden Carrying Capacity	4.05	3	9	1	9		3	1	9	3	9
Overall Efficacy	4.667	3		3		4	*	3	3	3	–
Lasting	4.833	–	3	9	3	3	1	9	3	–	3
Look	4.667	1	3	9	9	3	1	9	9	1	3
External Design	4.05	1	9	3	1	3	1	3	1	1	9
Wants	Affordable Pricing	4.83333	3	9	1	3	1	3	1	3	3	3
Structuring Ease	2.833	3	9	1	3	1	3	1	3	1	9
Availability of  colours and graphic designing	2.833	–	3	9	9	1	3	9	3	–	3
Customisation availability	2.833	1	3	3	3	1	9	3	3	1	3
Ease of using	2.833	–	1	3	3	1	–	3	9	–	1
Replacement Requirement	2.833	1	9	3	1	3	1	3	3	1	9
Strength	2.833	3	1	–	–	3	1	–	3	3	9
Money Value	3.25	3		3		1	9	3	1	3
Desirables	Aesthetic Look	2.833	9	–	9	1	3	–	9	1	3	–
Durability of the battery	2.833	1	3	3	1	1	9	3	1	1	3
Electric vehicle charging capacity	2.35	–	3	9	3	3	1	9	3	–	3
Safety in the rain	2.333	1	3	9	9	3	1	9	9	1	3
Default engine quality and tire	2.333	1	9	3	1	3	1	3	1	1	9
Weight	2.333	1	9	3	1	3	1	3	1	1	9
Useful in outdoor transportation  and commutation	2.167	3	1	–	–	3	1	–	3	3	3
Lesser prone to accident	2.833	9	3	3	1	3	9	3	3	3	1
Target Value		5	10	5	5	5	5	10	5	5	5	5
Absolute score (total)		84.3	51	106	94	70	51	73	102	93	38	102

The understanding of the specific customer requirement needs to be based on the customer requirements and technique of risk assessment which needs to be considered. The company’s needs to further check for the required criteria’s as per the needs of the customer to bring specific modification in the process of production. The various types of the difficulties faced by the companies are seen with the design and weight determination for the vehicles which are light weightiness and specific changes related to the certain changes with the burden carrying capabilities. Despite of this, the increased technology has been considered with more vehicle production. The ease of the facility and the function of the durability have been ensured with the manufacturing companies adhering to the customer requirements (Plambeck 2013).   

Requirement for design	Risk	Effect	Cause of risk	Pre-action Risk	Action Taken	Post- action Risk
P	S	R	P	S	R

 

Stage	Descriptor	Probability	Description
1	Unlikely	<0.019	Very likely to happen
2	Possible	0.020-0.049	At some time, probable
3	Likely	0.050-0.499	50-50 chances
4	Probable	0.500-0.999	Less chances to happen
5	Highly Probable	1.000	Least chances to happen

The integration of the parts for the vehicles, burden and the personnel carriers are built in the organization. The mechanism and the vehicle parts are seen to be acquired from the suppliers. The main components for the manufacturing of the automotive vehicles are seen to be used in the different process. The body base is manufactured as per the support of the raw materials like fossil fuel, virgin steel and different types of petroleum- products such as plastic and vinyl. The industrial personnel and the burden carriers are seen to be made of aluminium. The use of aluminium in the vehicle body results in reduced weight and ease of use. The plastic materials and aluminium materials are used in different proportions. The effective supply method is seen to be supply method is seen to be confirming with low cost of supply process and loyalty of the suppliers as per the need of manufacturing. Despite of this the need of supply is seen to be affected with the needs of the customer due to the quality and design of the products. It needs to be ensured that the suppliers are communicated appropriately for the newly modified plan and design quality for avoiding risk (Hitt, Xu and Carnes 2016).

The different proportions of the materials will be able to provide improved strength and stability which needs to be understood as per the various types of the developmental models to ensure effective supply chain. As the requirements are placed to the customers, there is certain demand made to the suppliers for the newer components which needs to be considered with the variations in the production and design.

Benchmarking Criteria

Some of the different types of the considerations for the components are listed below as follows:

1. Use of risk proof metal to protect the vehicle from cosmetic decay
2. Aluminum
3. Plastic Materials
4. Higher capacity of iron components
5. High Quality of tire
6. Higher durability of battery for longer charging capacity

The various factors for the supplier selection has been seen with the required criteria as per the production process for manufacturing of burden carriers.

Eco- friendly

1. Market Reputation
2. Product flexibility and efficacy
3. Eco- friendly
4. Time of Delivery
5. Skill of improvisation and innovation
6. Warranty of the product
7. Terms of Payment
8. Product quality
9. Safety and Security confirmation
10. Ease in Use 

The main form of the production in the “industry and burden carrier” is seen to be limited to the comparison as per the production of the other vehicles. This has been seen with availability of plenty of resources used in the production process. The different types of the resources are widely used in the suppliers and company chosen skilfully based on the tendency of market falsification and higher price of the resource. The supplier selection is based on the efficient caring of the supply   chain in specific time period as per the requirement of the manufacturing companies. In addition to this, the companies are seen to focus on both quality and quantity for production. The companies further needs to ensure the quality and quantity due to the high amount of the risk for the intervention of the competitors. In case there is a difference in the quantity and quality, competitors need to expect to steal the show in the market (Bochtis and Sørensen 2014). The understanding of the supplier framework needs to be understood based on the following framework:

Criteria	Low- 1	Moderate- 2	Medium- 3	Good-4	High- 5
Market Reputation
Product flexibility and efficacy
Eco- friendly
Time of Delivery
Skill of improvisation and innovation
Warranty of the product
Terms of Payment
Product quality
Safety and Security confirmation
Ease in Use

Supplier 2:

Criteria	Low- 1	Moderate- 2	Medium- 3	Good-4	High- 5
Market Reputation					P
Product flexibility and efficacy					P
Eco- friendly
Time of Delivery
Skill of improvisation and innovation
Warranty of the product				P
Terms of Payment		P
Product quality					P
Safety and Security confirmation					P
Ease in Use

 Supplier 3:

Criteria	Low- 1	Moderate- 2	Medium- 3	Good-4	High- 5
Market Reputation					P
Product flexibility and efficacy
Eco- friendly				P
Time of Delivery
Skill of improvisation and innovation
Warranty of the product					P
Terms of Payment				P
Product quality				P
Safety and Security confirmation					P
Ease in Use

Table: Supplier Selection Checklist

Source: Created by the Author

The supplier selection has been identified with the going confirmation with the trustworthiness of the suppliers of the company. The tedious process is eliminated with proper selection and the basic confirmation and choice.

Product Quality: The main quality check of the suppliers is seen with the improvement in the industrial personnel and burden carrier’s quality.

Safety: After the checking procedure of the procured materials, there have been specific changes with the safety measures. The aluminium and the steels are further seen to be safe in terms of the accident resisting criteria (Gunasekaran and Irani 2014).

1. The designing process has been based on material handling system for the burden carrier. The designing has been seen with the functioning of the cost which not only minimized but also quantifiable as per the costs. This has been seen with the involvement of keeping hold of new trend in the market with the changes as per changes and modification in the product.
2. Commercialization and Test Marketing- The main concept has been seen to be identified based on the proposed marketing plan and the acceptance of the product, upgradation and validation based on the market response.
3. Selection of Supplier- The various types of the product has been further seen to be identified based on the burden carrier. Despite of this, the suppliers are seen to be contacted as per the organization due to the product imitation in the market.
4. Manufacturing Process – The various types of the burden carrier has been seen to be associated to the modified process involvement. As the product has been seen to be related to the longer form of the response time, the different types of the process has been seen to be associated to the compiling of the individual parts (Narasimhan 2014).
5. Process of Inspection as well as Quality Assurance – The inspection has been identified with safety of the society and the company which has been seen to be related to the proper integration which is not seen to be useful products. The authorities are seen to be keeping a count on the applicability of the different products.
6. Process of Packaging – At the time of the product inspection, it is seen to be ready for delivery at the designated address.
7. Distribution process – This is done by assigning a burden carrier among the selected recipients and appropriate documentation to avoid errors.
8. Invoicing Process – This has been further based on the ideas and funds appropriate accountability and recording of the same in the books to avoid discrepancy in the future.

The different types of the statistical process have been seen to focus on plotting of the data points for assessing the control process. Additionally, it has been normal process of monitoring of the predictive tools for unnecessary modification in the process capability. Similarly, the changes in the quality have been discerned in the SPC charts and the same has been incorporated in the organizations in the functional boundaries. In addition to this, these charts are useful in analyzing the variations to reduce the data surplus and prove about the misconceptions and specific assumptions.

Focus Groups

The methods of the SPC are seen to be consisting of 7 basic quality tools such as “control charts”, “check sheet”, “pareto chart”, “flow chart”, “cause and effect diagram”, “scatter diagram and histogram”. The three main characteristics of control chart are given below as follows:

• The control charts are seen with the sample of the data measures within the determined range of the variations.
• The “control chart” is seen to be measured as per the “lower control limits (LCL)” and “upper control limits (UCL)” which has been separated from the assigned source.
• At time when the data falls outside the control limit then the main process is seen to be out of control.

The three different types of the statistical control charts which is to be used for the decisions in the monitoring process are:

1. Mean Control Chart (Variables) – The variables are designated against the sample means. This has been supposed as per the conjunction with R Charts which is listed as

UCL = x?? + A₂*R? and LCL = x?? – A₂*R? where A₂ is the tabular value of control limits comparable to 3σ limits 

Range Charts (Variables) – These charts are recorded as per the lowest and the highest value of the sample which has been able to reflect the processes variability towards the average value.

This has been discerned as – “UCL = D₄ R? and LCL = D₃ R? where R? = Average Range and D₃ and D₄ are factors for defining control limits”.

P – Charts (Attributes) – This particular type of the chart has been seen with the recording of the proportion of the defective items, with varying size and the possibility conformance and non-conformance.

It has been considered as – “UCL = p?+ zσ _p and LCL = p? – zσ _pwhere p? = defective proportion in the population”.

C – Charts (Attributes) – The defects are seen to be assigned as per the set sample size and measures of the center line measures and the average defects based on number of period. Unlike p chart it considers the defective items.

This has been shown with – “UCL = c?+ z  and LCL = c?- z where c? = center line for the defects”.

The “SPC Chart” has been considered as per the “16 samples” over a total sub group of “n = 1 to 7”. On the other hand, the size of the sample is seen to be 30% of all the parts used in the burden carrier. The different variables associated to the level of equipments will be depending as per the supplier’s demand. The result has been created as per 7 sub-groups and the same has been tabulated below as follows:

Sample #	n = 1	n = 2	n = 3	n = 4	n = 5	n=6	n=7	Sample Average	Sample Range
									R
1	45.0000	52.0000	56.0000	52.0000	47.0000	25.0000	87.0000	52.0000	62.0000
2	51.0000	55.0000	56.0000	65.0000	52.0000	25.0000	52.0000	50.8571	40.0000
3	56.0000	69.0000	55.0000	72.0000	96.0000	23.0000	10.0000	54.4286	86.0000
4	89.0000	66.0000	47.0000	56.0000	64.0000	55.0000	45.0000	60.2857	44.0000
5	100.0000	78.0000	122.0000	147.0000	154.0000	125.0000	41.0000	109.5714	113.0000
6	150.0000	54.0000	150.0000	147.0000	178.0000	111.0000	63.0000	121.8571	124.0000
7	120.0000	155.0000	24.0000	65.0000	145.0000	53.0000	123.0000	97.8571	131.0000
8	82.0000	69.0000	36.0000	45.0000	78.0000	59.0000	123.0000	70.2857	87.0000
9	81.0000	56.0000	14.0000	77.0000	87.0000	78.0000	74.0000	66.7143	73.0000
10	70.0000	64.0000	120.0000	76.0000	89.0000	89.0000	65.0000	81.8571	56.0000
11	62.0000	58.0000	156.0000	55.0000	95.0000	11.0000	32.0000	67.0000	145.0000
12	55.0000	53.0000	54.0000	36.0000	56.0000	54.0000	23.0000	47.2857	33.0000
13	88.0000	51.0000	36.0000	78.0000	52.0000	74.0000	54.0000	61.8571	52.0000
14	72.0000	50.0000	75.0000	88.0000	80.0000	0.0000	16.0000	54.4286	88.0000
15	56.0000	94.0000	56.0000	78.0000	93.0000	23.0000	65.0000	66.4286	71.0000
16	99.0000	87.0000	54.0000	89.0000	61.0000	56.0000	55.0000	71.5714	45.0000

						Chart for Picking Constants D3 and D4 based on Sample Size n
Excel Name	Value	Interpretation			n	D3	D4
X_2bar	70.8929	average of sample averages		2	0	3.267
Sigma_X_bar	15.7331	standard deviation of sample averages	3	0	2.575
R_bar	78.1250	average of sample ranges		4	0	2.282
Sigma	35.1802	standard deviation of all process data		5	0	2.115
Number of standard deviations for Control Limits in X-bar chart	3	Three is the default value		6	0	2.004
sample size	5					7	0.076	1.924
	0	Pick based on sample size from chart to the right →	8	0.136	1.864
	2.115	Pick based on sample size from chart to the right →	9	0.184	1.816
	23.6937					10	0.223	1.777
	121.8571
	33.0000
	145.0000

The different type of the variables for the mean is seen to be shown by X? and average range is given by R?. The X is seen to show 16 observations for 7 samples (sub groups).  Additionally, LCL and UCL is shown with the range of “UCL = x?? + A₂*R? and LCL = x??” – A₂*R? and the mean chart is discerned with “UCL = x?? + A₂*R? and LCL = x?? – A₂*R?”.

Grievance and Complaint Method

The X? and R? chart is seen to depict the process of making the parts, which cannot be used with the parts and equipment’s in the process which is seen in control. Additionally, the variables for the sample size cannot cross the upper and the lower limit as the company is seen to be in the trail period and take care of the quality by dispatching of the average parts of the equipments in the burden carrier. The Nelson Rule, as per rule 5 has been considered with two to three points above 2 SD in the same directions with the possibility and the sample is considered to be “out of control.” Additionally the positive side of the mean is unspecified.

The X and the R charts are seen to be efficient by maintaining a consistency for dispatch and maintaining the relationship with the suppliers as it is unique in the modified product in the market (Pedraza-Martinez and Van Wassenhove 2016).

The main problem is seen to be associated with the burden carriers which shows:

1. Driving Hazards
2. Issues
3. Low Maintenance Issues
4. Light Weight Issues

The “Identification”, “classification”, “fixity” and required improvements has been seen to be ensured as per the customer satisfaction as per the product purchase terms. The following problems have been considered:

• Brainstorming
• Japanese 5S
• Quality circle
• Check list
• 5 whys
• Process Flow chart
• Problems Solving Form

The important process of brain storming has been depicted with various modes of the efforts. The identification for the issues has been discerned with the customer response. The total number of the responses has been gathered and accounted as per the common issues. The retrieved data and the assessment of teh solution are shown below as follows:

1. Result of brainstorming
2. Ability of carrying extreme heavy weight
3. Forming
4. Revising of the vehicle size
5. Implementation of iron and steel materials

	Done	Work in Progress	Not yet done
Implementation of iron and steel materials
Forming
Revising the size of the vehicle

Conclusion:

The study has been able to state the company about the market demand. The quality and renovation of the products has been seen to be dependent on the various types of the existing requirement of customers. The improvement has been based on both structure and quality. The different types of the statistical data have been based on the implementation of the same in the report. The implementation of the different strategies has been based on basic factor. The problem has identified the variant face-offs.

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