Managing Ethical Dilemmas In The Workplace Through Interpersonal Skills And Effective Communication With ICT Technologies

Understanding Ethical Dilemmas in the Workplace

Question:

Discuss about the Skills and Active Learning Methods.

An ethical dilemma can be assumed as the conflict that arises between two or more values or the interests driven by virtue. In such kind of scenarios, one has to make sure that they need some tools which provide them assistance in making the sound ethical decisions. So, in this case, I am being the trainee database administrator I have all the knowledge regarding the academic performance of the student and her mark sheets as proofs so I would take a step in pointing out my concerns to my supervisor (Holtgrewe, 2014). This is because as an individual student, I will be having right not to get deceived intentionally (Arnold & Boggs, 2015). Ethics are based on recognizing certain rights of a human. I will be having the rights of not being forced into going against my conscience (Jones et al., 2014). Every individual will have the right about expecting the opposite person to live up to the level of their commitments and eventually behave as per the law and the guidelines for the eligibility of the scholarship. So in the workplace as an employee I would be expecting the management to behave in an ethical way according to the policy of the organization (Llorens, Berbegal-Mirabent & Llinàs-Audet, 2017).

From the ACS document for the current scenario of ethical dilemma that is considered to be the reasons for my actions are professional development and professionalism. It is always better to be yourself informed will all the new practices, standards and the technologies that are relevant to the work environment. Then such kind of unethical behavior and the situations can be handled without any worries (Ritzhaupt et al., 2013). Definitely, when a fault is pointed out they would be expecting me to provide with the special skills and also the advice and for doing so it is good to be updated with the knowledge. Also, encouragement should be provided to staff and even colleagues so that they also do the same (Roztocki & Weistroffer, 2015). We need to take action in such a way so that it makes sure you’re hard-won knowledge and the experience. It will also give the opportunity for the individuals in improving their own effectiveness in their current work along with becoming keen in taking up the additional responsibilities of not allowing such kind of faults to occur again (Tong, Tak & Wong, 2015).

Developing Professionalism and Interpersonal Skills

As a result, in such circumstances of effectively managing the situation and before taking it to the supervisor it is advised to collect the facts and resolve the issue with all the clear details of the current situation (Wallis, 2015). The need for ethical deliberation has to be understood so that it improves the confidence in the ICT industry (Button, Harrington & Belan, 2014). It clearly indicates that members of the society are still maintaining the professional standards which will be improved and also enhancing the image of the organization, particularly in the workplace (Vaishnavi & Kuechler, 2015).

Interpersonal skills can be defined as the qualities which will be bringing out the best of the people you are working with the firm. When you are working in group, these skills are considered to be highly important. So here is the instance which describes the interpersonal skills that are used by me along with listening and verbal communication effectively. During the interview as a customer representative I was able to present the scenario of dealing with the customer queries with excellent verbal communication by exhibiting the listening skills which are aimed at having an understanding of the concerns of the customer completely. My interpersonal skills were shown in the situation of handling an impatient customer calmly and patiently.

Whether, it can be the trade journals, business book, ebooks, or project documents most of us as a part of our job will be reading regularly for developing our knowledge and skills. By doing so, we develop our own skills in reading and can use it effectively in developing an academic document. As it goes on the process will be becoming much more challenging where we get introduced to the new vocabulary and complex structure of the sentence which will be useful in framing a professional document.

During the annual work, presentation of our human resource team in the firm I took the lead of explaining the budget plan for the current academic year as a part of the team. I have made a list of the particular ways in which the previous and the present positions have given me an experience of working as the team member. For creating the seamless workflow in our presentation I have used the teamwork skills such as motivating the employees, inspiring them and support them effectively.

Within the ICT domain, our firm has developed a new software computer technology for manipulating, storing, gathering, and communicating the data. So, one of our collaborators has asked for some personalized information without the knowledge of the management. But here I have thought that ethical behaviors will play an important role so as per the legal, social and privacy aspects the information that could be spread and revolutionized has been shared with them. I found these aspects are important because it might lead to the ethical dilemma and ruin the reputation of the company.

Interacting and Working with Different Cultures in the Workplace

Relationships with any are considered to be very powerful. The foundation for a change would be our one to one connections with each other. Cultural diversity will be developed by building the relationships with individuals from various cultures often from numerous different cultures would be the key to building up the diversified communities. These are highly powerful enough in achieving the important goals. The workplace is the best place where I have learned interacting and working with people from different cultures.

Clear ICT technologies will be developed by organizations which will be helpful in improving their processes. Here I would evaluate these technologies based on the following criteria for enhancing the processes. By having communication with customers, other related partners, and each other’s, by preparing and communicating the files and documents and by conducting a wide range of online transaction the processes can be improved.

For improving the delivery of services to customers in government organization the ICT technologies such as creating eCommerce site facilities or introducing online services would be the most convenient and effective method.

The two trends that are related to communication and collaboration technologies are developing new beginnings of human and computer interface. The first is the evolution of theories of interpersonal collaboration and communication such as multiple providers are interconnected in health care systems. The second is in support of communication and collaboration, increased use of computer systems is seen. For instance, for researchers who are dispersed can share the articles, results, and references.

The two things that I liked about this ICT is that it has provided me with enough knowledge and better understandings towards the ethical behavior, legal, social, and privacy aspects. The other thing is that it has exemplified the usage of all these criteria and gave a good insight of workplace cultural diversity and teamwork. The emerging technologies have given the strategies of communication and collaboration technologies for improving the organizational processes.

Writing on the improvement of school and effectiveness of school has inclined in concentrating more on the aspects of assessing and increasing the standards of the school. ICT is found to be one of the feature in improving the school and performance of the student (Wallis, 2015). Also, the business efficiency can be improved by developing effective communication solutions.

References

Arnold, E. C., & Boggs, K. U. (2015). Interpersonal Relationships-E-Book: Professional Communication Skills for Nurses. Elsevier Health Sciences.

Button, D., Harrington, A., & Belan, I. (2014). E-learning & information communication technology (ICT) in nursing education: A review of the literature. Nurse Education Today, 34(10), 1311-1323.

Holtgrewe, U. (2014). New new technologies: the future and the present of work in information and communication technology. New technology, work and employment, 29(1), 9-24.

Jones, P., Simmons, G., Packham, G., Beynon-Davies, P., & Pickernell, D. (2014). An exploration of the attitudes and strategic responses of sole-proprietor micro-enterprises in adopting information and communication technology. International Small Business Journal, 32(3), 285-306.

Llorens, A., Berbegal-Mirabent, J., & Llinàs-Audet, X. (2017). Aligning professional skills and active learning methods: an application for information and communications technology engineering. European Journal of Engineering Education, 42(4), 382-395.

Ritzhaupt, A. D., Liu, F., Dawson, K., & Barron, A. E. (2013). Differences in student information and communication technology literacy based on socio-economic status, ethnicity, and gender: Evidence of a digital divide in Florida schools. Journal of Research on Technology in Education, 45(4), 291-307.

Roztocki, N., & Weistroffer, H. R. (2015). Information and communication technology in transition economies: an assessment of research trends. Information Technology for Development, 21(3), 330-364.

Tong, C., Tak, W. I. W., & Wong, A. (2015). The Impact of knowledge sharing on the relationship between organizational culture and Job satisfaction: The perception of information communication and technology (ICT) practitioners in Hong Kong. International Journal of Human Resource Studies, 5(1), 19.

Vaishnavi, V. K., & Kuechler, W. (2015). Design science research methods and patterns: innovating information and communication technology. Crc Press.

Wallis, A. L. (2015). Examining the impact of information communication technology on social skills and total likability. University of Northern Colorado.