Micro-environmental factors
Customers
The target customers of OPAIC greatly have a microeconomic impact to the company’s success in the market. The key customers of OPAIC are students who seek for diploma, bachelors, and postgraduate degree programs (Bennett et al., 2011). The management of OPAIC must understand that success cannot be reaped without the attraction of bright students.
Employees
Employees are the most crucial assets of a company, and in this case are lectures, finance, IT, and other staff of OPAIC. The senate of OPAIC needs to establish the right human resources policies when it comes to the hiring and retention of workers (Yuksel, 2012). Skilled lecturers offer top quality education to students, hence boosting OPAIC’s reputation.
Internal Environmental Factors
Organizational structure
The structure of a firm comprises of professional managers, the board of leadership, and other independent directors. The senate of OPAIC needs to understand that the nature of organizational structure greatly influences the process of decision making (Ball, 2012). Thus, the leadership of OPAIC must create a conducive/excellent organizational structure to aid faster decision making that benefit students.
Resources
To OPAIC; capital, physical, technical, and human resources are major internal environmental factors that depict its success. Financial stability helps in funding all physical resources such as library equipment and also in funding new technologies such as digital/e-learning programs (Sharma & Salvato, 2011).
Macro-environmental factors
Political factors
Changes in government policies may put the funding of public colleges and higher institutions of learning at risk e.g, may reduce funds allocated to OPAIC. On the other hand, changes on the qualifications required for one to become a tutor have been implemented by the government. As a result, OPAIC has a better chance to improve academic competitiveness.
Economic factors
Economic downturns negatively affect investment to OPAIC hence derailing its sustainable initiatives (Stanaland, Lwin, & Murphy, 2011). However, availability of funding boosts economic level to OPAIC. Also, central government funding plans affects college financial establishment, eg OPAIC. Also, the ability of parents to raise school fees is affected by economic depressions.
Social factors
Trends and pressures in the society where OPAIC is located provide the college with sustainable development responsibilities since education is valued there (Yuksel, 2012). Increased in population and campaign on the importance of education in the society increases customers base for the colleges e.g. OPAIC.
Technological factors
Technology impacts highly on education systems. Educational standards have changed and been influenced by growth in technology ((Yuksel, 2012). Most institutions of higher learning such as University of Cambridge, Harvard, and others have embraced e-learning and distance learning. Therefore, OPAIC should offer e-learning/digital programs and distance learning to its students.
SWOT Analysis
Strengths
Weaknesses
Opportunities
Threats
Reductions in state funding: There is a persistent reduction of federal support to colleges especially in funding; this is a threat to OPAIC.
Economic uncertainties: Most families find it challenging to pay college fees for their students, and this limits the student numbers at OPAIC.
Importance of Ethics and Social Responsibility
Ethics and social responsibility play significant roles in organizations in relation to their marketing operations. The goal of OPAIC is increasing student numbers and becoming a competitive college in the industry. To achieve this goal, ethics and social responsibility are vital. Ethics are the moral principles that govern the operations of an organization. Social responsibility comprises the corporate projects undertaken by an organization to benefit the larger society (Groves & LaRocca, 2011). In this regard, the following are the importance of ethics and social responsibility by OPAIC:
Ethics builds the foundation of an organization
The foundation of OPAIC is based on its ethical principles. Respect and value of all stakeholders of the college helps establish a positive reputation for the institution in the public hence attracting more students. For example, moral and ethical principles bide all staff, students, government, the senate, and other interested parties of OPAIC together. Thus, during marketing campaigns; OPAIC must use respectful language in order to attract more students.
Corporate responsibility establishes a positive image to an organization
Participation in CSR projects such as sponsoring the needy children, organization for government funding and support in form of bursaries and education loans, and environmental conservation plays a major role in building strong reputation of OPAIC to the society (Griseri & Seppala, 2010).
Recommendations to Management
Enrollment expansion
The management of OPAIC needs to expand its enrollment initiatives by establishing new techniques of increasing enrollment numbers. For example, adopt online or social media marketing of the courses offered by the college to the target market. Also, there is need to partner with secondary schools in order to establish a reference program from the school heads to their students about OPAIC. By this doing, the number of students will increase substantially.
Structures and facilities renovation
From the SWOT analysis, it is clear that some buildings at OPAIC are aged and thus do not give the true value of the institution to the interested students. Therefore, the management should restructure and renovate these aged buildings, or even replace them with new and modern structures in order to attract more students.
Partnering with international donors
There have been reduction of state funding to colleges and this is a major concern to OPAIC. To counter this problem, the management of OPAIC should partner of source for new donors who can fund their academic projects. By doing this, the weakness of inadequate finances will get resolved.
Influence of reference groups
A reference group refers to a group of people whom a buyer associates with (Hayakawa & Venieris, 2016). E.g. work colleagues or classmates.
For example, the demand of Samsung Galaxy in the market is greatly influenced by reference groups. Workmates and classmates have always influenced how their friends perceive this brand of Samsung.
Reference groups change our attitude, belief, and principles on what we buy. For example, society beliefs on a clothing brand such as Hugo Boss are changed by our interactions, and this influences interest to the fashion.
Family Life Cycle (FLC) Marketing
Family life cycle marketing explains the type of family in which the target market consumer is present. SINKS refer to “single income no kids” and DINKS are “double income no kids”.
FLC offers company marketers with a reliable hint about the purchasing patterns of the target families in relation to their stages of development.
A good example of a company that uses FLC marketing is Qatar Airways. Essentially, the target families of Qatar Airways have different attributes. Through this method, the company is among the world’s leading Airways.
Influence of Social Class
Our buying habits and power are influenced by the social class that we associate with (Bojanic, 2011). For example, high social class people associate themselves with expensive Smartphones such as IPhone. Research shows that most rich people use IPhone and have pride using the mobile brand since it is associated with the rich people given its huge cost of purchase.
Jett’s Gym, Strategies
The success of national membership drive for Jett’s Gym depends on the marketing strategies adopted or to be used by the marketing team. Marketing and product promotion influences the rate at which members will register, subscribe, and renew their membership. A good marketing strategy to use is the use of social media platforms such as Facebook, Twitter, and Instagram where most members can be found (Foxall, 2014). In these Ads, Jett’s Gym needs to offer discount fee for members who will register and renew in a stipulated period of time.
Influences of Self-Concept
Self-concept explains an individual’s state of mind, strength, believes, and weaknesses. Self-concept greatly influences consumer choices of fashionwear. Every person is his/herself model when it comes to fashionwear. While fashionwear is influenced by social factors in the environment, most people are influenced by their inner and self-concept (Juster, 2015). For example, decision to wear shorts by a guy while the society perceives it as a taboo. Another example is women wearing short clothes and trousers while the society views it as a taboo too.
Buyer decision making process
Need recognition
After completion of secondary education, a student sees the importance of joining a tertiary institution. A good example is OPAIC.
Information search
After recognizing the need to advance education, students start searching for information on the right courses to take and at which institutions.
Evaluation of alternatives
A student gets at least three courses to take for example, mechanical engineering, nursing, and accountancy (Pruitt & Adlin, 2010). Also, the student has various institutions to choose from e.g. OPAIC, Cambridge, and Harvard. Here, an evaluation of the cost and quality of course per each institution is evaluated.
Purchase decision
After evaluation of the courses, the student makes a choice on the institution to join. For example in this case, the student joined OPAIC to study accountancy given its affordability and strategic location.
Post- purchase behavior
After the decision to join OPAIC to take accountancy, the student joins the college and starts his higher education learning there.
Characteristics affecting consumer behavior
Cost
The decision to choose NZ was contributed by cost analysis. NZ was cheaper and affordable as compared to other research firms.
Psychological
Psychological attributes refer to the need for the research as recognized by the management. Based on this, NZ was chosen given its ability to satisfy the kinds of wants the college required.
Perception
The college management perceives NZ to be the best and leading provider of top quality research in the education industry.
Societal characteristics
The entire institutional fraternity at OPAIC beliefs that NZ is the best and most reliable research institute in the country, and thus the best to contract.
References
Ball, S. J. (2012). Politics and policy making in education: Explorations in sociology. Routledge.
Bennett, P. N., Gum, L., Lindeman, I., Lawn, S., McAllister, S., Richards, J., … & Ward, H.
(2011). Faculty perceptions of interprofessional education. Nurse education today, 31(6), 571-576.
Bojanic, D. C. (2011). The impact of age and family life experiences on Mexican visitor
shopping expenditures. Tourism Management, 32(2), 406-414.
Foxall, G. R. (2014). Invitation to consumer behavior analysis. In Consumer Behavior
Analysis (pp. 23-40). Routledge.
Griseri, P., & Seppala, N. (2010). Business ethics and corporate social responsibility. Cengage
Learning.
Groves, K. S., & LaRocca, M. A. (2011). An empirical study of leader ethical values,
transformational and transactional leadership, and follower attitudes toward corporate social responsibility. Journal of Business Ethics, 103(4), 511-528.
Hayakawa, H., & Venieris, Y. (2016). Consumer interdependence via reference groups.
In Behavioral Interactions, Markets, and Economic Dynamics (pp. 81-99). Springer, Tokyo.
Juster, F. T. (2015). Anticipations and purchases: An analysis of consumer behavior. Princeton
University Press.
Pruitt, J., & Adlin, T. (2010). The persona lifecycle: keeping people in mind throughout product
design. Elsevier.
Sharma, P., & Salvato, C. (2011). Commentary: Exploiting and exploring new opportunities over
life cycle stages of family firms. Entrepreneurship Theory and Practice, 35(6), 1199-1205.
Stanaland, A. J., Lwin, M. O., & Murphy, P. E. (2011). Consumer perceptions of the antecedents
and consequences of corporate social responsibility. Journal of Business Ethics, 102(1), 47-55.
Yuksel, I. (2012). Developing a multi-criteria decision making model for PESTEL
analysis. International Journal of Business and Management, 7(24), 52.
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