1.)What were the problems faced by Income in this case? How were the problems resolved by thenew digital system?
The insurance operations in the business earnings worn out and really laborious and need a large number of personnel and depend on the system documentary, which led to the intricacy of operations and the collapse of the system hp3000 central frequently and who was dealt with applications cooperative insurance coverage and accounting info systems and administrative and if the need to support, we need more days of work and effort and if stopped this system as a result malfunctioning provided the work stops for 6 days, as well as the program COBOL dealt with breakdowns extra led to disruption systems temporary At the exact same time, the process of establishing brand-new products using COBOL is very stressful and takes weeks not readily available information precisely and continuously to consumers in a timely way.
However through new digital systems, and address these issues. Changed by paper-based insurance coverage operations of the paper platform.
Under the brand-new system, are examined documents and transactions and kept on “storage gadgets and the process of addressing frequent breakdowns by platform high accessibility. Are hosted numerous servers and connected to the lines of communication and processing that are downloadable. New system likewise dealt with systems to handle faults through centers hot catastrophe recovery backup. as the brand-new digital systems began the advancement of brand-new products by the COBOL through processing abilities workflow processes straight from the new system.
2.) What kinds of details systems and service processes were utilized by Income prior to migratingto the fully digital system?
The process of insurer income complex and extreme and is based upon papers and documents.
And follow-up transactions are sent out to customers by mail agents. Set up causing hold-ups in information collection to three days. Record Workplace, sort and send files to IPO for staff members arbitrarily.
There is a specialized system in the right place for the job of the tasks in the documentation process which is categorized manually and stored by the number of employees in the absence of the document management process and clearly by the system, and that the document retrieval process takes several days. And that the company uses large HP 3000 system, which was not very reliable because of authentication failures that led to the stop, low productivity and wasted hours of labor. COBOL programs were also used, which also faced technical failures. At the same time, the COBOL programs are very slow in developing new products for the company.
3.) Describe the Information systems and IT infrastructure at Income after migrating to the fully digitalsystem.
According to James Kang, Director of Information Technology for the company, and Java-based eBao LifeSystem eBaoTechnology very customer-focused. Provided that seamless integration with imaging and bar code technology. It also contains a module definition products that support new products, and changes in the new channels of business processes. And successfully implemented data migration of per capita income and customized. The new system was linked to the quality of operational platform with multiple servers and communication lines. The new system addressed business continuity and the company through a disaster recovery plan. And implemented in real-time return to the strength of the job center. Gold business processes and paper intensive paper through digital storage and records. Many users can access to the system at one time, at any time, in any place
4.)What benefits did Income reap from the new system?
Benefits was to reduce the strong structure of the servers crash occurs. This has become possible to use a number of two or more servers connected by lines connecting two or more. And thus eliminate the use of paper files and papers. Under the new system, all documents stored on storage devices and reliable within the digital cabinets that meet the compliance requirements of the stringent legal requirements. Staff also has information faster. With the use of straight through processing workflow capabilities of the new system, keeping income of up to 50 percent in time and costs in processing policies. It was also time-saving process and the launch of new products from weeks to days using table-driven rule based on clarity and unity of the product.
5.)How well is Income prepared for the future? Are the problems described in the case likely to berepeated?
For the insurance sector in general, the information systems are very important in maintaining the quality of products and a good level of competitiveness and customer inquiries should be addressed accurately and quickly. And products that are constantly improving, and should always creating new designs available and flexible. With new and evolving system, the company is equipped now to meet the challenges of the industry. It should ensure the success of the new system, and monitor the proper implementation should be done. Attention should be given to employees to ensure the proper use of the system and maximize the smoothness of the system. It should also improve the system continuously through the sound management of feedback from users. It should also be upgraded continuously and periodically to meet changes in demand by the market need.
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